For years, the hard market was the topic of conversation within the independent insurance business. Nowadays they're talking about the soft market and its unique challenges. Customer service representatives (CSRs) are those who know more about challenges. Since 1991, The National Alliance, in conjunction with the Society for Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC), has presented the National Outstanding CSR of the Year Award to honor these professionals who expertly keep many plates spinning to ensure that the agency runs smoothly and insureds receive great service. For the second time in the award's history two co-winners have been been named National Outstanding CSR of the Year: Helen P Andrews, CISR, CPIW AIC, AIS, DAE, Stewart Sneed Hewes, a division of BancorpSouth Insurance Services, in Jackson, Mississippi; and Elizabeth M Manley, CISR, Maverick Insurance, LLC, in Richmond, Kentucky.
OUTSTANDING CSRs RECOGNIZED Elaine Tolen Rough Notes; Nov 2008; 151, 11; Docstoc pg. 32 Reproduced with permissi
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