projects are likely to scale back their
plans and make smaller investments in
quick fixes that will do the job for the
UC FOR THE MOBILE SMB
hile the strength of a true unified communications (UC) solution lies in
its ability to bring communications across telephone channels—landline,
Leaving a Legacy cellular, satellite, Internet, etc.—onto a single platform, a number of
That could end up costing them more smaller vendors have recently been launching scaled-down UC solutions that target
later on. Depending on where they are in mobile devices exclusively. These solutions are also typically geared toward small
their technology adoption cycle, compa- and midsize businesses (SMBs) that want an enterprise-class UC solution at a
nies can spend a little or a lot to roll out fraction of the price.
a full, feature-rich UC solution. Much of One such provider is Zeacom. The company recently unveiled an Executive Mobile
the cost is affected by what a company module to its Zeacom Communications Center (ZCC) 5.1 platform. Executive Mobile
wants UC to do; how many people, empowers companies with some advanced UC functionality on their BlackBerrys or
departments, or facilities will be Windows Mobile-compatible devices.
involved; what technologies it already Capabilities include the ability to manage telepresence, messaging, and directories;
has in place; and a whole lot more. view call histories; interface with mailboxes to view and respond to messages; and
“The amount of time and money that remotely access the ZCC desktop and other applications. ZCC also provides contact
goes into a UC deployment correlates with center, blended out-dialing, interactive voice response, operator console, mobility,
what you have in place already,” Lawrence conferencing, and Microsoft calendar and Outlook integration on one server using a
states. “You need to make the most of the single administration interface.
technologies you already have.” CallWave released a mobile UC product based on technologies gained during its
In addition, very few enterprises will recent acquisition of WebMessenger. Built on CallWave’s WebMessenger Mobile for
do a wholesale replacement of things Microsoft Office Communications Server (OCS), users of Apple’s iPhone and select
they’ve already bought, Myers adds. “Not BlackBerry or Nokia eSeries smartphones can see which colleagues are online at any
many people today are going to throw out given time, choose from a variety of communications options, including phone, text
what they have, especially not in this message, or email, and escalate chat sessions to VoIP calls and conferences.
tough economy,” he says. A similar offering from SimpleSignal, called SimplyMobile, enables users to manage their
To that end, vendors and their clients calendar, email, and contact items in Microsoft Outlook, translates email from text to
alike will need to be sure that legacy speech, and allows users to call contacts, all via voice comman