THE BUSINESS LETTER - MODIFIED BLOCK FORMAT
2264 N. Cruger Avenue Milwaukee, WI 53211 March 21, 2003
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Mr. Robert F. Stone Customer Relations Kaiser Appliances, Inc. 834 La Salle Street Chicago, IL 60632 Dear Mr. Stone: The Kitchen-Aid dishwasher I purchased in your store on November 14 was installed yesterday. Unfortunately, the installation was complete before the plumber and I noticed a large chip on the edge of the white front panel. Since the panel was still in its carton when the plumber arrived, it was probably defective upon delivery. The serial number of the dishwasher is T 53947000; I enclose a copy of the bill, already paid. In my phone conversation with you yesterday, I agreed to put this complain in writing. I would like you to send a representative here to replace the damaged panel. To fix a time, please call me at home after 5:30 p.m. at (312) 565-9776 or between 8:30 and 4:30 at my office, 885-8199, ext. 23. Thank you for your prompt attention to this matter. Sincerely,
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Inside Address
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The Body
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Kevin Oppenheimer
Kevin Oppenheimer BR:clc
Complimentary Closing Signature
7. 7. Typed Name 8. Special Notations
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The Heading: Contains your address and the date of writing. The Inside Address: Place this address high (or low) enough so that the body of the letter will appear centered on the page. Include the name of the addressee, that person’s title or office, the name of the company or institution, and the full address The Salutation: This formal greeting appears two lines lower than the inside address. The Body: Use the body of your letter to explain the situation and to make your request or response in a straightforward, concise way. Single-space the paragraphs of your letter, but leave a double space between one paragraph and the next. The Complimentary Close: Type the complimentary close three lines below the last line of the body. The most common formulas are: Sincerely, Sincerely yours, Yours truly, Yours sincerely. Your Typed Name: Leave four lines between the complimentary close and your typed name as you intend to sign it. If you have a professional title that is relevant to the purpose of the letter, add it directly below your name. Your Signature: Always use blue or black ink. Match your signature and your typed name Special Notation: Lowest on the page, always flush left, come notations to indicate: cc: carbon copies, enc. mailing contains an enclosure, BR:clc –the writer (initials BR) has used the services of a typist (initials clc).