POWERING YOURHUMAN CAPTIAL FORSUCCESSWHAT IS HUMAN CAPITAL?Human capitalis a way of defining and categorizing peoples' skills. The degree of contribution of an employee depends significantly on his/her skillsWHO AND WHEN TO DEVELOP HUMAN CAPITAL?PARENT AT HOMETEACHERS AT SCHOOLSLECTURERS AT HIGHER INSTITUTIONHUMAN RESOURECE PERSONNELS AND MANAGERS AT THE ORGANIZATION About KYKOKYKO SOLUTIONS SDN BHD…All Rights ReservedAcronymKYKO IS AN ACRONYM FOR It is a tool used:•To identify human differences & classify human beings into different types of personalitiesKYKO SOLUTIONS SDN BHD…All Rights ReservedWhat is KYKO PERSONALITY Assessment Tool ?KYKO Psychometric Assessment ToolDeveloped from the Integration of Four schools of Personality TheoriesPsychodynamic TheoriesHumanistic TheoriesSocial Cognitive TheoriesTraits TheoriesKYKO SOLUTIONS SDN BHD…All Rights ReservedHuman behavior is motivated byNeeds Satisfaction and DeprivationHuman personality lies in the continuum ofrelatively static and dynamicHuman personality lies in the continuum ofnormal and abnormalHuman personality is unique; no two persons are alike even though they are identical twins and grew up in the same environmentKYKO PremisesKYKO SOLUTIONS SDN BHD…All RIghts ReservedKYKO Premises (Cont’d)Human personality is a function of thegenes and past experiences.Human personality varies with theexperiences in the environment. Therefore future experiences continually shapes a person’s personality. KYKO SOLUTIONS SDN BHD…All Rights ReservedKYKOFive (5) Personality Dimensions2.Adaptive Dimension (M)–Measures the traits and characteristics of an individual that depicts the Need for Information, Flexibility, Change and Influence.KYKO SOLUTIONS SDN BHD…All Rights Reserved1. Self-Actualizing Dimension (SA)–Measures the traits and characteristics of an individual that depicts the Need for Achievement, Growth, Fulfilment and to find meanings in lifeKYKOFive (5) Personality DimensionsKYKO SOLUTIONS SDN BHD…All Rights Reserved3. Egocentric Dimension (E)–Measures the traits and characteristics that depicts the Need for Power, Image, Recognition and Control.4. Socio-centric Dimension (SO)–Measures the traits and characteristics that depicts the Need for Love, Affiliation, Companionship, Social Interactions and Acceptance.5. Security Dimension (SE)–Measures the traits and characteristics that depicts the Need for Security, Order, Systems and Protection.KYKO Personality DIMENSIONS1. Self-Actualizing DimensionNormal Type Vs Neurotic Type2. Adaptive DimensionDynamic Type Vs Static Type3. Egocentric DimensionAssertive Type Vs Submissive Type4. Socio-centric DimensionSocial Type Vs Asocial Type5. Security DimensionPragmatic Type Vs Adventurous Type KYKO SOLUTIONS SDN BHD…All Rights ReservedConvert Personality Types IntoKYKO Formula# Formula for High (H), Fair (F), Average (E) and Below Average (B) and Low (L) are assigned to each dimension# The intensity and interrelation of every traits and characteristics of each Personality Types are identified for Interpretation of Human PersonalityKYKO SOLUTIONS SDN BHD…All Rights Reserved1. Self Actualizing Dimension (SA)KYKO SOLUTIONS SDN BHD…All Rights ReservedNormal Type (HSA)–Hardworking, responsible, fair, ethical, enthusiastic, motivated, self-improvement, knowledge seeker, etc.Neurotic Type (LSA)–Slow Pace, uncommitted, low moral ethics, work under instruction, lacks motivation, not keen to learn, etc.In between (ESA)–Erratic, inconsistent, moodyetc.2. Adaptive Dimension (M)KYKO SOLUTIONS SDN BHD…All Rights ReservedDynamic Type (HM)–Inquisitive, helicopter vision, perceptive insightful, adaptable, unpredictable, persuasive, convincing, influential, etc.Static Type (LM)–Lack Awareness, tunnel vision, Open, predictable, straightforward, naive, gullible & easily influenced, etc.In between reads respondents who score fair, average and below average of a dimension e.g. (FM)–Fair vision, quite 3. Egocentric Dimension (E)KYKO SOLUTIONS SDN BHD…All Rights ReservedAssertive Type (HE)–Dominant, take charge, status conscious, prestige, confident, respect, etc.Submissive Type (LE)–Passive, gentle, soft, humble prefer to follow, etc.In between (BE)–Quite gentle, permissive, etc.4. Socio-centric Dimension (SO)KYKO SOLUTIONS SDN BHD…All Rights ReservedSociable Type (HSO)–Affectionate, Caring, helpful, supportive, collaborative, approachable, team player, etc.Asocial Type (LSO)–Aloof, detached, prefer to work alone, etc.In between (ESO)–Lukewarm relationship, moderately cooperative, etc.5. Security Dimension (SE)KYKO SOLUTIONS SDN BHD…All Rights ReservedPragmatic Type (HSE)–Detail oriented, meticulous, careful, loyal, obedient, etc.Adventurous Type (LSE)–Freedom, spontaneous, forgetful, messy, take high risk, etc.In between (ESE)–Moderately organize, somewhat meticulous, etc.KYKO Scientific ApproachKYKO Personality Profile breaks human being into Personality Types, assigns formula for each type to interpret the traits and characteristics of human beingsFor example:Chemistry = Element Compound AppleKYKO= Trait Characteristics ProfileKYKO SOLUTIONS SDN BHD…All Rights ReservedDEFINITION OF KYKO TERMINOLOGYTrait –the small unit that describes the quality of a person usually using one dimension reading of KYKO formulaCharacteristic –Combination of traits using 2 –4 dimensions reading of KYKO formulaProfile –Read the total personality of a person based on the high, fairly high, average, below average and low of the five dimension reading of KYKO formula KYKO SOLUTIONS SDN BHD…All Rights Reserved5Examples ofKYKOFormula ForInterpretationExamples ofKYKOInterpretationKYKO SOLUTIONS SDN BHD…All Rights ReservedTraits –Adaptable, persuasive, influential.HMKYKO SOLUTIONS SDN BHD…All Rights ReservedCharacteristicsFlexible, analytical skills, reasonable and good logical skills.HM + HSAExamples ofKYKOInterpretation (cont’d)Examples ofKYKOInterpretation (cont’d)KYKO SOLUTIONS SDN BHD…All Rights ReservedCharacteristics A fairly adaptable personwho wants to be freeto produce results for his organization.EM+ LSE+ HSAKYKO SOLUTIONS SDN BHD…All Rights ReservedCharacteristicsA frank andfairly dominant personwho works spontaneously toproduce the bottom line.LM+ FE + LSE+ HSAExamples ofKYKOInterpretation (cont’d)KYKO SOLUTIONS SDN BHD…All Rights ReservedProfileA shrewd and aggressive person who takes fairly high calculated riskto influence others to satisfy his hidden agendaHM+BSE+ HSO + HE+ LSAExamples ofKYKOInterpretation (cont’d)HUMAN CAPITAL BEGINS AT HOME AND IN SCHOOLSYoung people are akin to young bamboo, malleable and can be easily shaped Human capital development begins with the parent and teacherThe role of the parent and teacher is to develop a strong dynamic personality for their childTo identify traits, characteristics and other qualities of a student for :-Character BuildingTeaching and learningParentingCounselingCareer guidanceCurriculum and co-curriculum developmentKYKO SOLUTIONS SDN BHD…All Rights ReservedUse of KYKOAssessment ToolKYKO-Managing HUMAN CAPITAL for SUCCESSIDENTIFYING THE STUDENTS AREAS OF SKILLS DEVELOPMENTLMK YK OLE-Attiude change-Power of self -changeAnalytical skillsLSELSOLSA-Building self esteem-Assertive skills--Leadership skills-Planning and organizing-5S Housekeeping-Time Management-Interpersonal relationship --Teamwork and team building-KYKO SOLUTIONS SDN BHD…All Rights ReservedCHARACTER BUILDINGWeb the KYKO personality Profile of the studentIdentify the strengths and improvement needs for parenting and counselingKYKO SOLUTIONS SDN BHD…All Rights ReservedExample of Student DiagnosticKYKO formula for studentLSA + HE + HSE + LSO + EMKYKO SOLUTIONS SDN BHD…All Rights ReservedLOW SELF ACTUALIZING DIMENSION (LSA)Low need for achievement, growth, fulfillment and to find meanings in lifeObservable behavior -Lazy, irresponsible, not eager to learn, inattentive in class, lack enthusiasm, lie, cheat, etc.KYKO SOLUTIONS SDN BHD…All Rights ReservedLOW NEED FOR LOVE, CARE, SOCIAL INTERACTION AND AFFILIATION (LSO)Observable Behavior –Aloof, insensitive, cannot get along with others, avoid social interactions, uncooperative, not helpful, etc.KYKO SOLUTIONS SDN BHD…All Rights ReservedHE + LSAObservable Behavior -Bully, Violent, Brag, Hot-tempered, Haughty, etc.KYKO SOLUTIONS SDN BHD…All Rights ReservedLSA + LSOObservable Behavior -Hostile, Revengeful, Envious, harbors hatred, etc.KYKO SOLUTIONS SDN BHD…All Rights ReservedLSA + HSEObservable behavior-Fussy, picky, grumble, fault finding, etcKYKO SOLUTIONS SDN BHD…All Rights ReservedTREATMENTPARENTING–Parents plans a course of actions to correct the deviant behaviorCOUNSELING –Counselor develops a counseling program to correct deviant behaviorREWARDS–when the student self-actualizesDISCIPLINE-When both parenting and counseling failsPUNISHMENT–as a last resort when discipline fails to correct the deviant behavior KYKO SOLUTIONS SDN BHD…All Rights ReservedHOW TO POWER YOUR HUMAN CAPITAL AT YOUR ORGANIZATION ?RECRUITMENT AND PERSONNEL SELECTIONJOB FITSUCCESS PLANNINGCAREER PATHINGTRAINING AND DEVELOPMENTUsing KYKO in a Personnel Selection ProcessJob Position & RequirementJob TitleCoordinator customer service-Section: ProcurementDuties & Responsibilities-Handle customer enquiry,-Advise customer on matters pertaining to pricing -Purchasing stock-Process and handle customer purchase orderSkills Requirements-Interpersonal relationship -Problem solving-Organizing skills -Negotiation skillsMotivational TraitsEnergetic, Flexibility, Self Esteem, Team Player, Innovator.PersonPERSONALITYPhysical-Health, Appearance-Height, Weight, eyesightQualification & Training-Tertiary , College , University-Professional qualification-Professional training (Strategic Mgt, Change Mgt)Experience-Internship-Working exposure-Exposure in the industryKYKO SOLUTIONS SDN BHD…All Rights ReservedKYKO Products are customized according to the Job Position.Coordinator–Customer Service in a Procurement Section.Duties and Responsibilities-Handle customer enquiry,-Advise customer on matters pertaining to pricing -Purchasing stock-Process and handle customer purchase orderSkills requirements-Interpersonal relationship-Problem solving-Organizing skills-Negotiation skillsExample:Motivational TraitsWork attitude,Value systems, etc.Converted intoKYKO PersonalityFormulaFit /Mis-Fitof the respondents to KYKOPersonality formula.Using KYKO in a Personnel Selection Process …. contJob title: -Coordinator (Customer Service in a Procurement Section. )Duties and Responsibilities-Handle customer enquiry, (HSA + HSO)-Advise customer on pricing (HSA + HSO) -Purchasing stock ( HSE + HSA )-Process and handle customer purchase order (HSE + HSA)Skills requirements-Interpersonal relationship (HSA + HSO)-Problem solving (HM + HSA + HSO )-Organizing skills ( HSE + HSO )-Negotiation skills (HM + HSA + HSO)Example:Motivational Traits-Work attitude & Value systems ( HSA )-Organized & Meticulous ( HSE )-Warm & Friendly ( HSO )All are Converted intoKYKOFormula (HSA + HSO + HSE)RESPONDENTS KYKOFORMULA HSA + EM + HSE + ESO + HEHSA + EM + ESE + HSO + EEHSA + HM + HSE + HSO + LEUsing KYKO in a Personnel Selection Process …. contJob FITHMK YK OHEEnvironment-Field work-Hap-hazardous-Irregular hours-Shift workAdaptabilityHSEHSOLSE-Take Charge-Lead-Driver-Work with Data, Figures, Facts, Operational Process, Accuracy, Precision, Office Work-Work with People-Team PlayerKYKO SOLUTIONS SDN BHD…All Rights ReservedBenefits the organizationWorkforce with the Right Attitude, Competencies, Mind-set and CultureDescriptionCustomer ServicePre-requisites for Job FIT :-Right Person (HSA) + Right Job =HM + HSOMisFit :-Wrong Person (LSA) + Right Job = HM + HSOWrong Person (LSA) + Wrong Job = LSO + HERight PersonRight JobJOB FITSales & MarketingHSA +HSO + LEHSA +HM + HSOExample :-KYKO-Managing HUMAN CAPITAL for SUCCESSKYKO SOLUTIONS SDN BHD…All Rights ReservedRight Person (HSA) + Wrong Job = LSO + HESales ManagerHierarchyBENCHMARK85 %75 %60 %TOPMIDDLESUPERVISORYExample:KYKO Personality Profile for President/CEO –Sales Oriented CompanyHSA+HM+DE+DSE+DSO90 %assesses Personality by percentileFunctionsPositionsMarketingSales OperationsLogistics /WarehousingProcument /Purchasing1President /CEOHSA+HM+DE+HSE+DSOHSA+HM+DE+DSE+DSOHSA+HM+HE+HSE+HSOHSA+HM+EE+HSE+DSOHSA+HM+DE+HSE+DSO2Executive Vice President /COOHSA+HM+DE+HSE+DSOHSA+HM+DE+DSE+DSOHSA+HM+HE+HSE+HSOHSA+HM+EE+HSE+DSOHSA+HM+DE+HSE+DSO3Senior Vice PresidentHSA+HM+DE+HSE+DSOHSA+HM+DE+DSE+DSOHSA+HM+HE+HSE+HSOHSA+HM+EE+HSE+DSOHSA+HM+DE+HSE+DSO4Vice PresidentHSA+HM+DE+HSE+DSOHSA+HM+DE+DSE+DSOHSA+HM+HE+HSE+HSOHSA+HM+EE+HSE+DSOHSA+HM+DE+HSE+DSO5Assistant Vice PresidentHSA+HM+DE+HSE+DSOHSA+HM+DE+DSE+DSOHSA+HM+HE+HSE+HSOHSA+HM+EE+HSE+DSOHSA+HM+DE+HSE+DSO6Senior General ManagerHSA+HM+DE+HSE+DSOHSA+HM+HE+DSE+DSOHSA+HM+HE+HSE+HSOHSA+HM+EE+HSE+DSOHSA+HM+DE+HSE+DSO7General ManagerHSA+HM+DE+HSE+DSOHSA+HM+HE+DSE+DSOHSA+HM+HE+HSE+HSOHSA+HM+EE+HSE+DSOHSA+HM+DE+HSE+DSO8Assistant General ManagerHSA+HM+DE+HSE+DSOHSA+HM+HE+DSE+DSOHSA+HM+HE+HSE+HSOHSA+HM+EE+HSE+DSOHSA+HM+DE+HSE+DSO9Senior ManagerHSA+EM+EE+HSE+HSOHSA+EM+HE+HSE+HSOHSA+EM+HE+HSE+HSOHSA+EM+HE+HSE+HSOHSA+EM+HE+HSE+HSO10ManagerHSA+EM+EE+HSE+HSOHSA+EM+EE+ESE+HSOHSA+EM+EE+HSE+HSOHSA+EM+EE+HSE+HSOHSA+EM+EE+HSE+HSO11Assistant ManagerHSA+EM+EE+HSE+HSOHSA+EM+EE+ESE+HSOHSA+EM+EE+HSE+HSOHSA+EM+EE+HSE+HSOHSA+EM+EE+HSE+HSO12Senior ExecutiveHSA+EM+EE+HSE+HSOHSA+EM+HE+HSE+HSOHSA+EM+EE+HSE+HSOHSA+EM+EE+HSE+HSOHSA+EM+EE+HSE+HSO13Executive HSA+LM+EE+ESE+HSOHSA+LM+LE+LSE+HSOHSA+LM+LE+HSE+ESOHSA+LM+EE+HSE+HSOHSA+LM+EE+HSE+HSO14Junior ExecutiveHSA+LM+LE+ESE+HSOHSA+LM+LE+LSE+HSOHSA+LM+LE+HSE+ESOHSA+LM+LE+HSE+ESOHSA+LM+LE+HSE+ESO15OfficerHSA+LM+LE+ESE+HSOHSA+LM+LE+LSE+HSOHSA+LM+LE+HSE+ESOHSA+LM+LE+HSE+ESOHSA+LM+LE+HSE+ESO16Junior OfficerHSA+LM+LE+ESE+HSOHSA+LM+LE+LSE+HSOHSA+LM+LE+HSE+ESOHSA+LM+LE+HSE+ESOHSA+LM+LE+HSE+ESO17ClerksHSA+LM+LE+ESE+HSOHSA+LM+LE+LSE+HSOHSA+LM+LE+HSE+ESOHSA+LM+LE+HSE+HSOHSA+LM+LE+HSE+ESO18OthersKYKO Job Behavioral Profile Matrix TOP MANAGEMENTMIDDLE MANAGEMENT OPERATING CORE Career Succession Planning or Career PathingExample: KYKO Personality Profile for President/CEO –Sales Oriented CompanyHSA+HM+DE+DSE+DSOKYKO Job Position Personality Profile MatrixHOW TO INVEST IN HUMAN CAPTIAL TRAINING AND DEVELOPMENTWHAT IS TRAINING?TRAINING IS CHANGING PEOPLE FOR THE BETTER IN TERMS OF ATTITUDE CHANGE OR UPDRADING THEIR COMPETENCIES (SKILLS AND KNOWLEDEGE)ORGANIZATIONS INVEST IN TRAINING TO UPGRADE THEIR HUMAN CAPITALTRAINING IS A COSTLY INVESTMENT. THE COST CAN BE CALCULATED IN TERMS OF COST OF TRAINING FEES, FACILITIES AND THE MANHOURS LOST OF THE TRAINEES HOW TO EVALUATE TRAINING EFFECTIVENESS REACTION CRITERIATO WHAT DEGREE THE TRAINEES LIKE THE TRAINER. ITHAS NO BEARING TO TRAINING EFFECTIVENESSAMOUNT OF LEARNINGTO WHAT EXTENT THE TRAINEES UNDERSTAND THE CONCEPTS, TOOLS AND PROCESSES OF A TRAINING PROGRAMTRANSFER OF TRAININGZERO TRANSFER –No change in the traineesNEGATIVE TRANSFER –Change for the worsePOSITIVE TRANSFER –Change for the better in terms of attitude and skillsRESULT CRITERIAENHANCES PRODUCTIVITY AND QUALITYLESS ERRORS, REJECTSREDUCTION OF ACCIDENTSMATERIAL WASTAGEIMPROVED EFFICIENCYREDUCTION OF COST OF OPERATIONSCONCLUSIONTRAINING PROGRAM MUST HAVE A PROJECT TO MEASURE EFFECTIVENESSPERSONALITY ASSESSMENTPERSONALITY ASSSESSMENT CAN BE USED AS A DIAGNOSTIC TOOL FORIDENTIFYING TRAINING NEEDSTRAINING NEEDSLMK YK OLE-Attiude change-Power of self -changeAnalytical skillsLSELSOLSA-Building self esteem-Assertive skills--Leadership skills-Planning and organizing-5S Housekeeping-Time Management-Interpersonal relationship --Teamwork and team building-KYKO SOLUTIONS SDN BHD…All Rights ReservedBenefits the organizationWorkforce with the Right Attitude, Competencies, Mind-set and CultureIDENTIFY THE TRAINABLESHSA –HIGH GROWTH NEEDS –TRAINABLESLSA –LOW GROWTH NEEDS -UNTRAINABLES ADD VALUE TO YOUR TRAININGTURN YOUR GENERIC TRAINING PROGRAM INTO KYKO BASED TRAINING PROGRAMKYKO SOLUTIONS SDN BHD…All Rights ReservedK YK OKYKO BASED PROGRAMALL KYKO BASED PROGRAM HAS A PROJECT TO MEASURE ITS EFFECTIVENESSTYPES OF LEADERHE + HSA = DRIVER -A LEADER WHO PUSHES HIMSELF AND OTHERS TO PRODUCE RESULTSHSO + HSA –AMIABLE LEADER –A LEADER WHO FOCUS ON RELATIONSHIP TO PRODUCE RESULTSHM + HSA –A SITUATUIONAL LEADER WHOSE LEADERSHIP VARIES WITH THE PEOPLE AND THESITUATIONHSE + HSA –A DISCIPLARIAN WHO BELIEVES IN RULES AND REGULATIONS TO MAKE THINGS HAPPENKYKO FOR LEADERSHIPLEADERSHIP STYLE HE –AUTOCRATIC AND AUTHORITATIVE STYLEHSO –PARTICIPATIVE, DEMOCRATIC AND SUPPORTIVE STYLEHSE –BUREAUCRATIC STYLELSE –LAISSEZ FAIRE STYLEHM –SITUATIONAL STYLELEADER VISIONHM –HELICOPTER VISIONEM –PARTIAL VISIONLM –TUNNEL VISIONLEADER ORIENTATIONHSE –SYSTEM ORIENTATIONHSO –PEOPLE ORIENTATIONHE –POWER ORIENTATIONHSA –RESULT ORIENTATIONHM –ORIENTATION VARIES WITH THE SITUATIONCASE STUDYMajor Lim, a diploma holder has been working in Mahata Construction S/B for 16 years and has risen to become a Human Resource Manager. He has been working well with his CEO until lately, in a corporate restructure exercise; Datuk Ling took over as CEO of Mahata. The working atmosphere, once easy going and pleasant, soon become busy and tense. Several managers were unhappy and complain to Major Lim about their predicaments.CASE STUDY-ContdBeing people-oriented, Major Lim is quite popular with his colleagues and bosses. He is hardworking and responsible and usually goes home late. Major abide strictly to the labor laws in addressing and resolving human resource problems. He takes pride in his work and gets a sense of achievement for being able to run his department effectively.CASE STUDY-ContdDatuk Ling is aggressive and demanding. He expects his managers to follow his instructions strictly. He instills a sense of urgency among his managers to get the job done even if they have to work at odd hours. Datuk Ling is famous at waking up his managers at 3.00 a.m. to solve problems at the construction site. He is a loner and avoids being around with his down-lines unless it is on official matters. Datuk Ling is also good at loading his managers until they have no time to socialize. CASE STUDY-ContdMajor Lim raises this issue to his new CEO who took it quite unpleasantly and eventually chases him out from his room.From that day onwards, Major could not do anything right for Datuk Ling. Every piece of work is rejected no matter how much effort he puts into it.CASE STUDY-ContdThe working relationship between Major and Datuk Ling deteriorated and become tense and bitter. Major Lim feels frustrated and unhappy. He begins condemning his CEO’s style of management to his colleagues.CASE STUDY-ContdOne day while in the midst of a meeting, a nasty remark from Major initiates Datuk Ling to yell at Major and accuses him of working like an office boy. Major Lim loses his cool and uses obscenity on Datuk. He tenders his resignation soon after that incident and was accepted.Major Lim KYKO Personality ProfileHSA + HSO + HE + HSE + LM Base on the above context, the five (5) dimensions of Major’s KYKO personality profile are as follow:High Self Actualizing Self-He is hardworking and responsible and usually goes home late. He takes pride in his work and gets a sense of achievement for his being able to run his department effectively.High Sociocentric Self-Being people-oriented, Major Lim is quite popular with his colleagues and bosses.High Egocentric Self -Major Lim loses his cool and uses obscenity on Datuk.High Security Self-Major abide strictly to the labor laws in addressing and resolving human resource problems.Low Manipulative Self-He begins condemning his CEO’s style of management to his colleagues.DATUK LING KYKO PERSONALITY PROFILEHM + HSA + HE + HSE + LSOBase on the above context, Datuk Ling’s KYKO five (5) dimensional personality profile are as follow:High Egocentric Self -Datuk Ling is aggressive and demanding. Major Lim raises this issue to his new CEO who took it quite unpleasantly and eventually chases him off from his room. Datuk Ling yells at Major and accuses him of working like an office boy. High Self-Actualizing Self-He instills a sense of urgency among his managers to get the job done even if they have to work at odd hours. Datuk Ling is famous at waking up his managers at 3.00 a.m. to solve problems at the construction site.High Security Self-He expects his managers to follow his instructions strictly. High Manipulative Self-Datuk Ling is also good at loading his managers until they have no time to socialize. From that day onwards, Major could not do anything right for Datuk Ling. Every piece of work is rejected no matter how much effort he puts into it.Low Sociocentric Self-He is a loner and avoids being around with his down-lines.PERSONALITY COMPATIBILITY ANALYSISInterpretation:Both have High Egocentric (HE) dimensions in their personality profile Major Lim’s sociocentric (HSO) dimension is high while Datuk Ling’s sociocentric (LSO) dimension is lowIt explains the personality conflicts and the sour relationship between Datuk Ling and Major Lim in the above case.What Type of leader is Datuk Ling?He is a driver who uses hispower to push and pressurize his team to produce results HE + HSAWhat is the leadership style of Datuk Ling?Under normal circumstances Datuk Ling tendsto useAutocratic style –Do the job my wayAuthoritative style –Do the job the hard wayHEIdentify Datuk Ling’s leadership orientationResult oriented –get me the resultsPower orientation –He will all his power to push others to get the job doneHE + HSAIdentify Datuk Ling’s vision He has a helicopter vision of what is happening in the Mahata. Being skilful in seeing the big and small picture of the situation he is able to optimize his human capital by loading them with projectsHMWhat is Datuk Ling’s weakness as a leader?He shows no concern for other’s welfare and is insensitive for the feelings of others. He may have a problem in getting the support from his team to work together cohesively to achieve his goalsLSODO YOU AGREE WITH THE WAY DATUK LING MANAGE MAJOR WONG?No, Major Wong is a good Human Resource Manager who is people oriented and adhere to system compliance. He should explain the rationale of his actions when Major Wong confronts himKYKO BASED TRAINING PROGRAMSKYKO FOR LEADERSHIPKYKO FOR INTERPERSONAL RELATIONSHIPKYKO FOR CUSTOMER SERVICEKYKO FOR SALESPERSONKYKO FOR NEGOTIATIONKYKO FOR CHANGE MANAGEMENTKYKO BASED TRAINING PROGRAMS -ContdKYKO FOR TEAMWORKKYKO FOR DEBT COLLECTIONKYKO FOR COACHINGKYKO FOR COUNSELINGKYKO FOR MOTIVATIONKYKO FOR STRATEGIC MANAGEMENTKYKO FOR COMMUNICATIONKYKO BASED TRAINING PROGRAMS -ContdKYKO FOR MANAGING SUBORDINATESKYKO FOR CUSTOMER RETENTIONKYKO FOR PERSONAL DEVELOPMENTKYKO FOR MANAGING BOSSESKYKO FOR CRISIS MANAGEMENTKYKO FOR MANAGING CUSTOMERSKYKO FOR CONFLICT MANAGEMENT, ETC., ETC. BENEFITS OF USING KYKO BASED PROGRAMPRACTICAL TRAINING PROGRAMS BASE ON REAL LIFE CASE STUDIES OF EMPLOYEES IN THE ORGANIZATIONINVEST TRAINING FUNDS EFFECTIVELYRETURN ON INVESTMENT A COMPETENT WORK FORCEORGANIZATION EFFECTIVENESS AND EFFICIENCYHow to Use SoftwareHOW TO USE KYKO SoftwareSTEP 1 …… Log on to websiteSTEP 2 …… Enter User ID & PasswordsamplexxxxxxSTEP 3 …… Click Log In