IT Sample Resume - PDF

							                                      Sample M. client
                                   5113 Main Street ● Anywhere, MN 12345
                                     (555) 555-1234 ● Email@email.com


                    SENIOR SOFTWARE ENGINEER – PROGRAMMER - TESTER
Technically proficient, customer-dedicated Lead Programmer and Senior Software Engineer with several years
of software architecture experience and cross functional abilities in the analysis, development, programming,
testing, troubleshooting and maintenance of large-scale, highly complex systems. Maintains strict attention to
client requirements; adapts quickly to changing organizational needs. Core Knowledge and Skill Areas:

 New & Emerging Technologies               Client Requirements Definition         Project Management
 Performance Optimization Tools            Software Testing & Troubleshooting     Data Transfer & Migration
 Application Design and Development        Advanced-Level Programming             Web Design Initiatives



                                    PROFESSIONAL DEVELOPMENT

Bachelor of Science, Magna Cum Laude
University of Minnesota– Mankato                                                                Anywhere, MN

Associate of Arts – Business Transfer
Rochester Community and Technical College                                                       Anywhere, MN

Technology Summary:

       HARDWARE: Intel PC, iSeries, pSeries, xSeries, zSeries, Sun, HP UNIX, Macintosh
             OS: AIX, LINUX, Windows XP/NT/2000, Solaris, HP/UX, OS/400, CPF, SSP, OS/2,
                 DOS, VM/SP, MVS
    PROGRAMMING: Java, J2EE, C, C++, Perl, SQL, DB2, Visual Basic, Shell, Scripting, Smalltalk, CL,
                 RPG, OCL, JCL, SQL/400, REXX, PL/1, COBOL, Basic

                                      PROFESSIONAL EXPERIENCE

IBM                                                                                                 2005-present
Rational Tools Administration – Support, Training, SCM                                            Anywhere, MN
Create, analyze and distribute installation instructions for customers of the Rational Tools. Collaborate with
project managers to develop QA and release management teams and monitor change management process.
Define branching methodology to support parallel development. Generated, set-up, and support ClearCase
projects, VOBs, VOB storage space, administrating VOBs, backing up and restoring and overall maintenance of
VOBs. Designed, configured and managed an online banking application and provided ongoing assistance.
        Train and educate users on Rational Tools providing ongoing support for ease of customer usage
        resulting in strong customer relationships.
        Performed as a Client Liaison for several customer groups leading to maximum client satisfaction
        ensuring that our customers fully utilize our programs and services.
        Support and maintain upgrades of Rational Tools including ClearCase, ClearQuest and Schema for
        efficiency in program management processes.
        Consulted with customers to create and implemented a complete Software Development Life Cycle
        using Rational Tools to allow them to create, track and build releases of product code to be delivered to
        IBM customers.
JAY TOOGOOD                                                                                            PAGE 2

iSERIES CUSTOMER BENCHMARK CENTER                                                                     2002-2003
Senior Software Engineer / Project Manager                                                       Anywhere, MN
Active participant of the Benchmark Team working to satisfy benchmark needs and create an environment
leading to highly satisfied customers. Created, installed and implemented the creation of scripts and scenarios,
providing customer education for Mercury Interactive Load Runner.

       Created an environment for customers to test new and existing hardware and applications resulting in
       increased sales.
       Achieved benchmark requirements, communicated with members of the team and customers and
       participated in planning sessions leading to highly satisfied customers.
       Developed and implemented scripts and scenarios for use as a training tool for customer education
       resulting in customer confidence in program usage.
       Consulted with Mercury to gain support and resolve issues while providing input for their products.

IBM EXPERIENCE                                                                                      1981-2002
Staff Software Engineer                                                                        Anywhere, MN
Managed and maintained WebSphere Studio Application Developer (WSAD). Created a WSAD Application
presentation for customers to educate and train on the features and functions of WSAD. Completed the setup,
configuration and management of multi-machines and multi-OS hardware and software. Designed, produced,
managed and delivered a Java Development Programming Project resulting in the award of two US
Government patents. Strengthened customer confidence through mentoring and training and ensuring a loyal
customer base.
       Created and implemented WSAD Application presentations and for customers, including detailed
       information about features and functions of WSAD.
       Managed and lead Rochester team in a performance engagement for a WebSphere reference account.
       Planned, designed, managed and delivered a Java Development Programming Project resulting in two
       patent awards from the US Government.
       Mentored and trained customers in the utilization of programs resulting in customer confidence and
       loyalty.
       Developed an online banking application resulting in a favorable opportunity for IBM and the customer
       to have a new production utilizing the IBM Web Sphere Application Server.



                                      AWARDS AND RECOGNITION

   Certificate of Customer Service Excellence at IBM, September 2008

   Patent Award, No: US6574791B1, “Component Based Designer for Modifying and Specializing Wizard”
   June 2003

   Patent Award, No: US6502234B1, “Component Based Wizard for Creating Wizards” December 2002

    “Publication Award” from IBM, SWG- Software Group, July 2001

   “First Invention Disclosure Award” from IBM, Aug 1997