NASHIK MUNICIPAL CORPORATION
Rajiv Gandhi Bhavan, Sharanpur Road, Nashik-422002
TERMS OF REFERENCE
1) Name of Work: “Providing and Maintaining e-Payment Gateway for Nashik
a) The Nashik is included in Jawaharlal Nehru National Urban Renewal Mission
(JNNURM). The Mission is reform driven and ULB need to implement various reforms
as per the Tri partates MoA signed. In these reforms it is required to have e-payment
gateway (i.e. payment received through internet banking, credit cards etc) to facilitate
citizens. Various payments like property tax, water tax, various fees & charges, tender
form cost etc can be done by using this payment gateway. This reform is mandatory
and therefore required to be completed in this financial year.
b) The Expression of Interest for providing the services of e-Payment Gateway is called
from reputed and experience Banks mainly for fulfilling following objects.
• Provides higher transparency and efficiency.
• Ease of payment to citizens / agencies.
• Reduction in processing time of accepting payments and issuing receipts.
• Reduction in administrative cost and eliminating the hassles of paper work as also
Generation of structured MIS / Reports facilitating quick and proper posting of
payment received and quick decision making.
2) Scope of Work :-
Designing, Commissioning and providing Banking Services for ‘e-Payment
Gateway for various Municipal transactions like e-tendering, Property Tax, Water Tax,
various payment for Town Planning Department and other Financial transactions
related to Nashik Municipal Corporation.
This facility shall be as per the provisions of National Mission Mode Project of
e-governance & Standard service level benchmarks for e-governance published by
Government of India from time to time. Also the provisions of latest version of
Information & Technology Act shall be taken into account.
I. Collection Services:
Services Offered Collection of all type of fees, charges and taxes for Nashik
Municipal Corporation through e-payment gateway, internet
banking, credit/debit cards etc.
Locations Covered The Bank should provide services so that the due payment
can be made from any where in the world and at any time
i.e. 24 X 7 acceptance of the payment.
Nature of Services • Under the arrangement, adequate separate collections
Current Accounts (Pooling Account) may be opened
with the Bank at Nashik branch (Nodal Branch) for all
Nashik Municipal Corporation.
• By using the designated web-site, the citizens /
agencies can make payment to the Nashik Municipal
Corporation Pooling Account (as per the process
specified) with the Bank through the following modes –
1. Internet Banking (Direct Debit Modes) : the Bank
would be providing its Internet Banking Platform
(Direct Debit Facility) wherein the citizens /
agencies having internet banking Account with any
bank can make online payment directly from their
Account and for which online confirmation would be
2. Internet Payment Gateway (Credit Card
payments) : The bank should provide its Internet
payment gateway facility for payment by the
citizens/ agencies through the online mode by way
of Credit / debit Cards and for which online
confirmation would be provided
3. NEFT / RTGS: under the arrangement the citizens /
agencies may make the payment into Nashik
Municipal Corporation Pooling Account with the
same Bank through NEFT / RTGS from their
Account with any Bank.
• For necessary technical integration, the bank would be
required to provide facility and technical know-how for
providing the online payment option.
MIS / Reports • On a daily basis, based on the payments received in
the Pooling Accounts, the Bank’ Nodal Branch shall
send confirmation of receipt of payments (for each
individual payment against a unique transaction
reference) and would provide detailed MIS / Reports of
• In case of NEFT/RTGS, the unique transaction
reference number would be provided subject to the
Remitting Bank having included it in its originating
message while remitting the money to Nashik Municipal
Corporation’s Pooling Account with the Bank.
• The Bank will provide Bank Statement of the
designated pooling accounts (on a daily basis) having
individual payments with unique transaction reference.
Additionally, the Bank will also provide Internet Banking
Facility to Nashik Municipal Corporation for online
viewing of the Pooling Accounts.
Date of payout / Credit • The payment received through this system shall be
credited to the designated bank account of Nashik
Municipal Corporation not later than two working
days, otherwise it will attract interest at the rate of
Rs. Five per day for outstanding amount of Rs 100
or part thereof.
II. Refund of Payment: If specifically ordered by the competent officer of Nashik
Municipal Corporation the amount so ordered shall be refunded to the payee in the
originating account within a period mentioned in the payout table below:
Nature of Services • Based on the payment instruction received from the
Nashik Municipal Corporation the Bank will debit the
designated collection Current Account (Pooling
Account) for processing of refund payments
• Depending on the locations and the mode, the Bank
shall arrange to credit the Accounts of the
Beneficiaries / issue Local Pay-Orders under Remote
Payout on the agreed due date.
Date of Credit Payout • The date of the Credit / Payout of refund amount
under different Modes of payment will be as under :-
o Direct Credit – Day 0
o EFT/NEFT – Day 1
o RTGS – Day 1
o Remote payout – Day 2 (issue of Local Pay
Orders at Beneficiary location and couriered
to the Beneficiary)
• Day 0 will be the day on which payment instruction is
received by the Bank from the Nashik Municipal
Corporation with the details provided at Nashik.
Other Terms • The payment instruction and the Beneficiary List are
to be given by a mutually agreed cut-off time for
processing of the payments on the same day.
• The Bank will provide pick-up facility from the Nashik
Municipal Corporation office on a daily basis.
MIS • Necessary MIS containing the following will be
o Details of mode / status of payment through
o Details of unpaid amounts
o Any other information desired also can be
provided in the specified format.
Value proposition • Reduction in delay in making Refund payments to
Payee - Use of Electronic Modes of payments
resulting in faster remittance of funds to Payee and
conforming to Central Vigilance Commission
Guideline as per its Circular No. 98/ORD1 dtd April 6th
• High Level of Convenience – Reduction in Number
of physical instruments to be written by participating
Nashik Municipal Corporation and thus saving time as
well as reduced processing cost and manpower
• Reduction in Risk of Frauds – By providing speed
and efficiency in making payments to citizens /
suppliers and easier Reconciliation of Accounts.
• Customised MIS / Reports
• Single Point Interaction – through designated the
Bank Branch (Nodal Branch) with a dedicated
Relationship Manager should be provided.
3) Time Limit for work: - The said work shall be for three years from the date of work
order. The bank shall prepare and submit the situation analysis report within 10 days
from the work order for approval.
4) Validity of offers : 180 days from the date of submission of offer.
5) Time Table (a) The Terms of Reference (TOR) will be issued free of
cost from 1-1-2010 from the office of Executive Engineer
(Planning), 3rd floor, Rajiv Gandhi Bhavan, Nashik
Municipal Corporation, Nashik-422002 during official
working hours. The same can also be downloaded from
our web site www.nashikcorporation.com
(b) Last Date of submission of sealed offers:-
The offer should be submitted so as to reach the
office of the Executive Engineer (Planning), 3rd floor,
Rajeev Gandhi Bhavan, Nashik Municipal Corporation,
Sharanpur Road, Nashik-422002 on or before 8-1-2010
up to 15.00 hrs positively. Offers will be opened at 16.00
Hrs. on the same day (if possible) in the office of
Executive Engineer (Planning), 3rd floor, Rajiv Gandhi
Bhavan, Sharanpur Road, Nashik Municipal Corporation,
Nashik, in presence of intending Agencies or their
6) Bank To Inform itself Fully: -
The bank shall be deemed to have fully acquainted itself with the work & site
conditions and carefully examined the special conditions, the specifications, and shall
be deemed to have fully informed itself regarding the local conditions, and various
prevailing laws at time beings.
The Bank shall also be deemed to have fully acquainted with various items
involved in the works and as well as deemed to have fully acquainted himself with the
fact that the work is to be carried out at various locations in Nashik Municipal
Corporation limits The Bank should therefore plan his schedule of work properly so as
to complete the work within stipulated time limit. Nashik Municipal Corporation will not
be liable for any loss or damage sustained by the Bank due to variations in strategies
of Government and taxation pattern.
7) Rejection of Offer:
The Offer which does not fulfill any of the conditions, specifications or are incomplete in
any respect is likely to be rejected without assigning any reason therefore.
8) Pre-Qualification Conditions:-
a) The bank shall be well established, reputed and experienced in providing the
desired services of e-payment gateway.
b) The bank shall have established setup and branch office with all modern
facilities at Nashik.
c) The bank should have Nation wide coverage in India, and should be able to
provide e-payment gateway services even outside India.
d) The Bank shall have at least three years of existence in the field of providing e-
e) The Bank shall have completed or work in hand for providing e-payment
gateway for Government / semi-government / Public sector undertakings or
large scale corporate institutions.
f) Technical support for product should be provided locally 365 days 24X7
preferably through Toll Free online support
9) Earnest Money Deposit :
The Bank shall submit earnest money deposit (EMD) of Rs.25,000/- (Rs.
Twenty Five Thousand) in favour of Commissioner, Nashik Municipal Corporation,
Nashik by way of –
1) Cash deposited in treasury of Nashik Municipal Corporation. OR
2) Demand draft drawn in favour of Commissioner, Nashik Municipal
10). Manner of Submission of Offer and its Accompaniments:-
Offer to be submitted in two separate sealed envelopes the Bank shall submit the Offer
and documents in two sealed envelopes as below:-
A) Envelope No. 1 :
The first envelope clearly marked as “ENVELOPE NO.1” shall contain the
I) Earnest money in the form specified in this TOR
II) Details of works of similar type and magnitude carried out by the Bank.
III) Details of Technical personnel on the roll of the Bank.
IV) Details of other works in hand with the value of work unfinished on the last date
of submission of EOI.
V) Attested true copies of all relevant Certificates as mentioned in Pre-qualification
VI) Terms of Reference duly signed on each page in token of acceptance of all the
terms and conditions.
B) Envelope No.2 :-
The second envelope clearly marked as “ENVELOPE NO.2” shall contain only
the offer on the letter head in prescribed form duly signed by the authorized signatory
of the bank.
The offer should be based on the scope of work given above, and inclusive of
all taxes, levies, duties including but not limited to VAT & service tax, and all other
charges and out goings including but not limited to traveling, lodging and boarding or
any other expenses of the Bank and other employees of the Bank. NMC will not bear
any expenses other than the quoted offer.
The Bank should submit its offer only in Envelope No.2. The Bank should not
quote this offer any where directly or indirectly in Envelope No.1., otherwise the
submission will be summarily rejected without assigning any reason thereof.
C) Submission of Offer :-
The two sealed envelope No.1 and 2 shall be again put together in a common
cover and sealed. This sealed cover shall be marked on the left hand top corner “Offer
for the work of “Providing and Maintaining e-Payment Gateway for Nashik
Municipal Corporation”. The full name and address of the Bank and the name of the
authorized agent delivering the sealed cover containing the Offer shall be written on
the bottom left hand corner. The date and time for receipt of Envelope containing Offer
shall strictly apply in all cases. No delay on account of any cause will be entertained for
the late receipt of the offer. Offer submitted or received after the date and time is over,
will either not be accepted or if inadvertently accepted, will not be opened and shall be
returned to the Bank unopened.
D) Opening of Offer :-
On the date specified in this notice following procedure will be adopted for
opening of the Offer.
Envelope No.1 : Envelope No.1 of the offer will be opened first to verify its contents in
this envelope as per requirement. If the various documents contained in this envelope
do not meet the requirements of the corporation a note will be recorded accordingly by
the offer opening authority and the bank may be asked to comply the requirements of
documents within specified time limit..
Envelope No.2 :- This envelope shall be opened if possible immediately after opening
of envelope No.1 only if contents of Envelope No.1 are found to be acceptable to the
authority. The Offer shall then be read out.
11) Termination of the Contract:-
a) The Commissioner, NMC shall be entitled to terminate this contract either on
account of an Event of Default shall do so by issue of a 10 days notice in writing
("Termination Notice") to the Bank.
b) The NMC on such notice shall have powers to terminate the contract and Carry
out the remaining incomplete work by deploying another suitable bank at the
discretion of the Commissioner, NMC and at the risk and cost of the bank.
c) The bank shall have no claim to compensation to any loss sustained to him by
reason of his having purchased or procured any material or entered into any
commitments or made any advance on account of or with a view to the
execution of the project of the performance of the contract and the bank shall
not be entitled to recover or be paid any sum for any work actually performed
under the contract.
d) The NMC shall determine the extent of amount, if any, is payable to the bank
for the value of the work executed by it up to the time of termination and that
shall be final & binding on the bank.
e) In the event of bank failing to discharge its liability, the Commissioner, NMC has
the right to initiate appropriate legal proceedings to recover such dues.
12) Settlement of Disputes:
a) If any dispute or difference or claims of any kind arises between the NMC and the
bank in connection with, construction, interpretation or application of any terms and
conditions or any matters or thing in any way connected with or in connection with
or arising out of this contract, or the rights, duties or liabilities of any party under
this contract, whether before or after the termination of this agreement, then the
parties shall meet together promptly, at the request of other party, in an effort to
resolve such dispute, difference or claim by discussion between them. No third
party intervention other than that of the court of law is allowed.
b) If any dispute arise out of the contract of the said project that shall be referred to
the Court of Law at Nashik only. It is made specific here that in no case the
matter shall be referred to any Arbitration or conciliation.
c) The dispute (if any), shall be subjected to Nashik Jurisdiction only.
The Commissioner Nashik Municipal Corporation reserves the right to reject any
or all Offers without assigning any reason thereof.
This TOR is a part of EOI Document and is to be signed below in token of
acceptance of the entire clause no. (1) to (12).
I/We have studied the Terms of Reference (TOR) as above and put my/our signature
in token of acceptance on each page of it.
Date :- Signature of Authorized
PROFORMA – FOR SUBMISSION OF FINANCIAL OFFER
(To be typed on the letter head of the bank)
Name of Work: “Providing and Maintaining e-Payment Gateway for Nashik Municipal
I/We states that –
1) THE OFFER IS UNCONDITIONAL
2) Rates quoted hold good for work under all conditions.
3) The rates quoted are inclusive of all duties, and taxes viz C.S.T., M.S.T. I.T., Excise,
Turnover, work contract tax, Service Tax, VAT, Octroi etc.. Variation in taxes during the
course of execution will not be paid by Nashik Municipal Corporation, Nashik.
We have carefully studied the various Components herein above with the scope of
work and detailed specifications and all other terms and conditions of this Terms of Reference
(TOR). On the basis of that I/We hereby undertake to execute the said work as per the rates
quoted herein below.
I/We have gone through your Terms of Reference (TOR) for the above said work and
I/We have understood all the terms and conditions pertaining to the work.
We Offer this facility at following terms:
• For Internet Banking Facility (Direct Debit Mode) :
o Per Transaction Fees : --------%
o One time website Integration Fee : Rs. -------
• For Internet Payment Gateway (Credit / debit Card payment) :
o Per Transaction Fees : ------% on value of transaction
o One time website Integration Fee : Rs. -------
o Monthly maintenance charges : Rs. ----------
• For NEFT / RTGS Charges – Rs. ---------
Date :- Signature of Authorized