Title Developing and Managing People

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					                           San José State University

                              School: College of Business
                      Department: Organization & Management
                     Course Number: Bus 210 Section 2 (27500)
                       Title: Developing and Managing People
                                       Section: 2
                                  Semester: Spring
                                      Year: 2010

Instructor:                       Pamela Wells

Office Location:                  BT 252

Telephone:                        (408) 924-8054 voice mail only; not regularly checked

Email:                            wells_p@cob.sjsu.edu; Preferred method of contact
                                  Wednesdays 9:00 am – 11:00 am; T, Th 8:45 pm – 9:15 pm in
Office Hours:
                                  BBC 130

Class Days/Time:                  Monday 6:00 pm – 8:45 pm

Classroom:                        BBC 022

Copies of the course materials may be found on Blackboard. Instructions on how to log onto
Blackboard can be found on my webpage www.cob.sjsu.edu/wells_p. (You may also access
this syllabus from my COB webpage). You are responsible for regularly checking with the
messaging system through Blackboard for course communication.

Course Description
Based on the philosophy that increased self-awareness and effective self-management leads
to more effective management of others, BUS210 uses experiential learning to integrate
organizational behavior theoretical frameworks, models, and activities to promote
effectiveness and continuous improvement. We will review managerial ways of thinking,
deciding, and acting with respect to environmental forces and situational contingencies.

Prerequisite: Graduate standing
Units: 3

Course Name Developing and Managing People
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Class Mission Statement
My mission for this class is to create a comfortable classroom community and to facilitate a
classroom culture that will enable effective learning. The hope is that each student will take
away something learned from this course and use it to enhance his or her business
experiences and overall quality of life.

Course Goals and Student Learning Objectives
   •   To increase your self-awareness
   •   To help you become more skilled at reading cues and analyzing behavior in
       organizations using theories and concepts
   •   To help you learn what actions are appropriate and effective for different situations
   •   To help you acquire a larger repertoire of management behaviors or skills to use with
       individuals and teams
   •   To teach you to think like a management expert and leader

Course Content Learning Outcomes
Upon successful completion of this course, students will be able to:
   •   Understand and identify management theories and practices from a historical
   •   Know managerial roles and principles
   •   Understand cultures and their impact on organizations
   •   Apply goal setting, planning, and understand fundamental strategic issues
   •   Utilize effective methods for working in teams
   •   Use effective interpersonal communication skills
   •   Create motivational environments
   •   Use managerial decision making skills
   •   Apply knowledge of organizational structure and change
   •   Control processes and performance standards
   •   Understand what makes effective leaders

Required Texts/Readings
   1. Organizational Behavior: An Experiential Approach by Osland, Kolb, Rubin &
      Turner. 8th Edition (Upper Saddle River, NJ: Prentice-Hall, 2007) - Required
   2. The Organizational Behavior Reader by Osland, Turner, Kolb, and Rubin, 8th
      Edition (Upper Saddle River, NJ: Prentice-Hall, 2007) - Required

Library Liaisons
For help with business research at the Martin Luther King Library, contact one of your
library liaisons:

Course Name Developing and Managing People
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Diana Wu 408-808-2087; diana.wu@sjsu.edu
Crystal Goldman 408 808-2015; crystal.goldman@sjsu.edu

Classroom Protocol
The most effective method for teaching interpersonal and managerial skills is experiential
learning. This means that we will turn the classroom into a laboratory and create conditions
for understanding concepts through experience as well as readings. We will use role-plays,
exercises, teamwork, and simulations so that you can pull out your own learning points from
these experiences. This type of course requires students to take responsibility for their own
learning. In order for an experiential course to be successful, students must do all the
reading and homework preparation and participate actively in the classroom. Therefore,
attendance is mandatory because what goes on in class is not a repeat of the readings but the
heart of the course. You are an important ingredient in the classroom community we will
form. If you have an emergency and cannot attend class, please email me so we can make
special arrangements if need be.

Please do not underestimate the importance of participation in this course. It is an
opportunity to practice your communication skills. You have to learn to speak up sometime;
you may as well do it here among friends. If you find it difficult to participate in class,
please come see me in the beginning of the course so we have time to remedy the situation.
Class contributions may consist of:

           Comments on readings
           Statement of a problem or issue related to the readings
           Observations of how readings, etc. apply to specific situations
           Application of readings to one's personal experience or circumstance
           Questions about the readings
           Making connections between various readings
           Active participation in simulations and exercises

One of the most important skills in today's business world is the ability to work effectively
with others and in teams. To give you more practice, you will usually work with the same
learning group in class and will receive feedback from this group on your performance in the

Dropping and Adding
Students are responsible for understanding the policies and procedures about add/drops,
academic renewal, etc. Information on add/drops are available at
Information about late drop is available at
http://www.sjsu.edu/sac/advising/latedrops/policy/ . Students should be aware of the current
deadlines and penalties for adding and dropping classes.

Course Name Developing and Managing People
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Grading Criteria
Class Preparation                                    20%
Team Project Report & Presentation                   25%
PAA (Personal Application Assignment)                25%
Final Exam                                           25%
Course Peer Evaluation                               5%

Grade Distribution
A+ 97-100           B+ 87-89          C+ 77-79             D+ 67-69       F   59>
A   94-96           B    84-86        C      74-76         D   64-66
A- 90-93            B-   80-83        C- 70-73             D- 60-63
Please note that there is no curving of grades.

Class Preparation
A class preparation should be completed for each chapter covered. The class preparation for
every chapter involves word-processed answers to all of the “Class Preparation” sections
(A-E at the most depending on the chapter). The course Calendar designates the page in the
Workbook where the “Class Preparation” begins. A hard copy of your completed class
preparation should be turned in at the beginning of class. The purpose of the class
preparation is to increase your self-awareness on the topic to be studied, and to prepare you
to use what you have prepared in your learning team during the classroom simulation.
Hence, the value of the classroom preparation will be directly proportionate to the effort you
put into it.

Team Project & Presentation
The goals of the team project will be to:
    •   Learn to effectively work together as a team
    •   Learn more about yourself and others and the roles you play within a team
    •   Learn the most effective methods that make successful teams

The purpose of this project is to allow you to become experts on a specific management skill
and teach the rest of us how to develop this skill.

Instructions: Choose a skill that relates to the topics covered in the course but go beyond
the knowledge contained in the textbooks. The four components: (1) Team Project Plan,

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(2) Expert Interviews and Project Report, (3) Class Training Session, (4) Project Team
Member Evaluation (optional) of the project are as described below:

1) Team Project Plan
Each team will write up their team project plan based on the following instructions:
        a) As a group, discuss and complete the “Getting Organized Form” located on
           Blackboard to get you to a good start. Turn in soft copy to me via Blackboard
           assignment feature.

        b) In addition, prepare a summary brief of the project including the following: What
           specific behavioral or decision making skill topic is your group studying and why
           is it relevant to your team and to business in general? Describe it in sufficient
           detail so that it is clear what you are hoping to accomplish. Which course topic
           does it relate to? What are the steps that you need to carry out to accomplish your
           project? What literature will you be reading for background? (Look for
           literature reviews on your topic). Which experts will you interview? What is
           your timeline? Who will be responsible for what and by when?

        c) Specify which option your team has agreed upon for grade allocation (see #4

2) Expert Interviews and Project Report.
Each group will be required to write an 8-10 page, 12 point font, double-spaced word-
processed project report that describes your topic, what you learned about it from academic
literature, and from expert interviews. Each paper should include:
     • An introduction describing your topic and question: How do managers or leaders
        (perform your skill)?
     • An analysis of the issue based on a literature review of scholarly sources (see the
        web page for a definition of scholarly sources, database recommendations.) Please
        use APA format with your citations and bibliography. How does the literature
        answer your question?
     • A brief description of the 3 experts you interviewed – How do you know they are
     • How did you interview the experts? What format did you use?
     • a compilation of what you learned from the interviews
The report will be evaluated on the breadth of coverage, the quality of analysis, and
professional appearance. Please do not submit the report with writing errors since that will
result in point deductions.

3) Class Training Session
Prepare either a 1-2 page exercise or case for training us so we can learn the skill your
experts possess. Also prepare a 1-2 page handout for your classmates that details the key
information on your topic and what you’ve learned about how experts perform the skill you

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chose to study. Design and carry out a training session for the class. The training session
will be evaluated on these criteria: clarity, informational, interactive, well-organized, and
presentation skills. See the presentation tips on Blackboard and practice beforehand. You
will have a total of 25 minutes, and 5-10 minutes of class questions at the end, for your
presentation. The format of these presentations is up to the group, but make sure that the
presentation holds the interest of your audience and demonstrates some creativity.

Your team project grade will depend on how well your team meets all the above instructions
and criteria and how well each member contributes to the project. The slacker penalty is
explained below if your team should choose.

4) Project Team Member Evaluation (Optional) Grades for the team project will be assigned
according to the method your team decides. You have two options:

-Option 1 – All members receive the instructor-assigned grade. Each group member will
receive the grade assigned to the particular assignment by the instructor. Thus, members
receive identical grades for all group work.
-Option 2 – All members will be evaluated by team members individually at the end of the
project. A student who has not contributed to the group project will not receive the
same grade as the other team members. Your team members will grade your contribution
using these criteria:
• Meeting attendance
• Punctuality
• Preparation for meetings
• Reliability – doing what you promised to do
• Responsibility – understanding the assignment and doing an equal share of the work
• Quality – your portion of the project is well thought out, complete, and well-written
    before handing it into the group
• Communication and facilitating the participation of everyone in the group (having
    meetings that everyone can attend, giving others a chance to perform; resolving
    misunderstandings and performance problems quickly
• Positive attitude
• Respect for all members
        Team members should be very objective about their peer evaluations and not
        penalize people they do not like. If a member is not participating, talk to them early
        on in the project and try to resolve this problem. Make it possible so that all
        members can participate. Set team expectations so that everyone understands what
        they are to do. Ask for feedback on your performance so you know you are meeting
        the team’s expectations. If your team chooses this option, I will make every effort to
        ensure that peer evaluations are fair; for example, one low outlier score will not harm
        your grade.

Course Name Developing and Managing People
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PAA-Personal Application Assignment
The PAA is a five-page paper in which the students take a personal experience and analyze
it using the framework of the learning cycle. Instructions on how to write your PAA, as well
as a sample PAA and grading criteria can be found on Blackboard.

Final Exam
The final exam will be a team preparation of an integrative case study that I will give to you
on the night of the exam. You will be asked to prepare the case using theories and concepts
learned throughout the semester. Each member of the team will receive the same grade,
unless the team makes a prior decision otherwise.
Course Peer Evaluation
This is a performance evaluation of and by your peers in your learning group. This will be
completed at the end of the semester and will reflect your performance in your learning
group for the entire semester. Please see Blackboard for the peer evaluation form and

Late Policy
Assignments must be handed in on time to receive credit. Failure to take an exam or turn
in the class preparation, project, or paper will result in a grade of zero. Nothing late
will be accepted. Please plan ahead.

University Policies

Academic integrity
Students should know the University’s Academic Integrity Policy that is available at
Your own commitment to learning, as evidenced by your enrollment at San Jose State
University and the University’s integrity policy, require you to be honest in all your
academic course work. Faculty members are required to report all infractions to the office of
Student Conduct and Ethical Development. The website for Student Conduct and Ethical
Development is available at
Instances of academic dishonesty will not be tolerated. Cheating on exams or plagiarism
(presenting the work of another as your own, or the use of another person’s ideas without
giving proper credit) will result in a failing grade and sanctions by the University. For this
class, all assignments are to be completed by the individual student unless otherwise
specified. If you would like to include in your assignment any material you have submitted,
or plan to submit for another class, please note that SJSU’s Academic Policy F06-1 requires
approval of instructors.

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Campus Policy in Compliance with the American Disabilities Act
If you need course adaptations or accommodations because of a disability, or if you need to
make special arrangements in case the building must be evacuated, please make an
appointment with me as soon as possible, or see me during office hours. Presidential
Directive 97-03 requires that students with disabilities requesting accommodations must
register with the DRC (Disability Resource Center) to establish a record of their disability.

SJSU Writing Center
The SJSU Writing Center is located in Room 126 in Clark Hall. It is staffed by professional
instructors and upper-division or graduate-level writing specialists from each of the seven
SJSU colleges. Our writing specialists have met a rigorous GPA requirement, and they are
well trained to assist all students at all levels within all disciplines to become better writers.
The Writing Center website is located at

College of Business Policies:

To ensure that every student, current and future, who takes courses in the Boccardo Business
Center, has the opportunity to experience an environment that is safe, attractive, and
otherwise conducive to learning, the College of Business at San José State has established
the following policies:
Eating and drinking (except water) are prohibited in the Boccardo Business Center. Students
with food will be asked to leave the building. Students who disrupt the course by eating and
do not leave the building will be referred to the Judicial Affairs Officer of the University.
Cell Phones:
Students will turn their cell phones off or put them on vibrate mode while in class. They will
not answer their phones in class. Students whose phones disrupt the course and do not stop
when requested by the instructor will be referred to the Judicial Affairs Officer of the
Computer Use:
In the classroom, faculty allows students to use computers only for class-related activities.
These include activities such as taking notes on the lecture underway, following the lecture
on Web-based PowerPoint slides that the instructor has posted, and finding Web sites to
which the instructor directs students at the time of the lecture. Students who use their
computers for other activities or who abuse the equipment in any way, at a minimum, will
be asked to leave the class and will lose participation points for the day, and, at a maximum,
will be referred to the Judicial Affairs Officer of the University for disrupting the course.
(Such referral can lead to suspension from the University.) Students are urged to report to

Course Name Developing and Managing People
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their instructors computer use that they regard as inappropriate (i.e., used for activities that
are not class related).
Academic Honesty:
Faculty will make every reasonable effort to foster honest academic conduct in their courses.
They will secure examinations and their answers so that students cannot have prior access to
them and proctor examinations to prevent students from copying or exchanging information.
They will be on the alert for plagiarism. Faculty will provide additional information, ideally
on the green sheet, about other unacceptable procedures in class work and examinations.
Students who are caught cheating will be reported to the Judicial Affairs Officer of the
University, as prescribed by Academic Senate Policy S04-12.

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                          Bus 210 (2) (27500)
               Developing and Managing People
                               Spring 2010
Tentative Course Schedule Subject to Change with Fair
Notice; If schedule changes, you will be notified in class
                and through Blackboard.
DATE                  TOPIC               ALWAYS DO THE CHAPTER READING
                                           AND CLASS PREPARATION BEFORE
02/01   Introduction;                    Getting acquainted
        Psych Contract                   Ch. 1 Workbook & Reader p. 40-63
                                         Read the Introduction in the Reader “Setting the
                                         Global Stage” p. 2-21 & p. 25-38
                                         Ch. 2 Workbook & Reader p. 64-87. Class
02/08   Theories of Managing people;
                                         Prep due p. 31 A-C
        Ind. & Org Learning
                                         Ch. 3 Workbook Class Prep due p. 51 A-D
02/15   No class                         Work on Team Project Planning
02/22   Group Dynamics & Work            Ch. 10 Workbook & Reader p. 324-347. Class
        Teams (dress down, sneakers,     prep due p. 251 A-D
        jeans, etc)
                                         TOMORROW: Nobel Prize recipient Joseph
                                         Stiglitz, world renowned economist will be at
                                         Morris Dailey Auditorium 2/23/10 5:00-6:30
03/01   “Tips from the Top” session on   Team Project Plan due (#1 of the team
        Leadership featuring Martin      project. See instructions on the greensheet).
        Brauns. Meet in BBC 032 6:00     Submit through Blackboard assignment
        pm-8:00 pm.                      feature.

        Leadership                       Ch. 15 Workbook & Reader p. 474-490. No
                                         class prep due.
03/08   Personality                      Ch. 4 Workbook & Reader p. 123-136. Class
                                         prep due p. 75 A-E
                                         Ch. 5 Workbook. Class prep due p. 100 A-C
        Individual & Org. Motivation
03/15   Communication                    Ch. 8 Workbook & Reader p. 290-306. Class
        Perception                       prep due p. 191 A-D
                                         Ch. 9 Workbook & Reader p. 315-322. Class
                                         prep due p. 219 A-C
03/22                                    PAA due

        Values & Workplace Ethics        Ch. 6 Workbook & Reader p. 198-215; p. 233-
                                         247. Class prep due A-E.
03/29   Spring Break                     No class
04/05   Creativity                       Ch. 12 Workbook. Class prep due p. 315 A-E
        Performance Management           Ch. 20 Workbook & Reader p. 614-632. Class
                                         prep due p. 572-573 A-F
04/12   Conflict & Negotiation           Ch. 13 Workbook. Class prep due p. 338-339
                                         Ch. 14 Workbook & Reader p. 430-443. Class
        Managing Diversity
                                         prep due p. 364-366 A-C.
04/19   Work on Team Project
04/26   Power & Influence                Ch. 18 Workbook. Class prep due p. 490 A-D.
        Empowerment & Coaching           Ch. 19 Workbook & Reader p. 593-605. Class
                                         prep due p. 524 A-D.
05/03   Managing Change                  Ch. 22 Workbook & Reader p. 689-703. Class
                                         prep due p. 635 A-D
05/10   Project Training Sessions &      All Reports Due
05/17   Project Training Sessions Wrap   Course Peer Evaluations Due
05/24   FINAL EXAM
        5:15 pm -7:30 pm