workplace strategy case study

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					                                                                                                              workplace strategy
                                                                                                                               case study




client
Global automotive lubricant brand

location
United Kingdom


further information
Ann Brewin
ann.b@forwardthinkinginc.com
+44 (0) 208 939 2330


services provided                               project scope                                  outcomes
   Workplace Engagement & Communication            A poor design brief will focus purely on       Project delivered on budget and on time
   Process                                         base worksetting needs and technical           The division now occupies only two floors,
                                                   specifications, making it difficult for a      delivering significant long-term cost
the challenge                                      design team to respond effectively to the      savings
                                                   strategic objectives of the move.
The property team defined three business                                                          The new workplace is “owned” by the
objectives for the move:                           Together with fti, the team set out to         employees and supports the company’s
                                                   create a business-led brief - one which        working model
                                                   gave the architects the insight necessary
   To help create a competitive cost base for      to develop a business-led design               The workplace has a sense of energy,
   the company                                     solution.                                      dynamism and community
   To support the needs of employees,              Leadership interviews                          The building now feels like the global HQ of
   providing a more productive and inspiring                                                      a leading Lubricants company, a living
                                                   Appointment of user champions                  representation of the company
   working environment
                                                   User group forums
   To bring the company’s brands alive in the
   workplace                                       Employee survey
                                                                                               “forward thinking inc. have been
                                                   Space utilisation                           instrumental in helping us review our
                                                   Brand and HR interviews                     global strategy and establishing
                                                                                               measurement systems to help us stay on
                                                                                               track. The team are always practical in
                                                                                               their approach as well as challenging
                                                                                               when we need them to be.”
                                                                                               – Global Marketing
                                                                                                             workplace strategy
                                                                                                                             case study




client
Government Agency

location
Bristol, United Kingdom


further information
Ann Brewin
ann.b@forwardthinkinginc.com
+44 (0) 208 939 2330

services provided                                  project scope
   Employee engagement and communication              Senior management interviews
   Strategic Design Brief for Workplace               Employee workshops
   Refurbishment                                      Employee survey (exploring the
the challenge                                         organisation’s working model and
                                                      workplace satisfaction)
A government agency was planning a large
scale refurbishment of its Head Quarters in the       Marketing and HR interviews
South West, with the aim of introducing more          Development of a Strategic Design Brief   outcomes
remote working and subletting one floor of the        Workshops with the architect’s project      A refreshed workplace design
building. In addition, the Property team faced        team to communicate Brief and review
specific challenges regarding managing                designs                                     Employee buy-in to changes in the working
employee satisfaction throughout the move -                                                       model and proposed design
                                                      Communication materials to keep
without any additional decant space available,                                                    A sense of employee ownership over the
                                                      employees informed throughout the
the move had to be carried out in 3 stages                                                        new working environment
                                                      programmes (designed with consistent
over 2 years, meaning employees faced
                                                      “project brand” )
multiple moves throughout the programme.
The team wanted to ensure employee
satisfaction was not damaged by the
disruption, and the final design would deliver a
productive and inspiring environment in which
to work. fti engaged employees (including
senior management) to develop a Strategic
design brief, collaborated with the appointed
architects to ensure its recommendations were
reflected in the design, and managed
communications with employees throughout
the entire process.
                                                                                                                     workplace strategy
                                                                                                                                      case study




client
Investment Bank

location
United Kingdom


further information
Chris Woolston
chris.w@forwardthinkinginc.com
+44 (0) 208 939 2330

services provided
   Workplace design strategy
   Design brief
   Post move quantitative evaluation
                                                    project scope
the challenge
                                                       A series of workshops with senior internal
The client wished to develop a ‘flexible box’          client teams and Sales, Real Estate /
model which would introduce flexible working           Workplace teams to identify key strategic
practices for the bank as well as ‘plug and play’                                                      outcomes
                                                       priorities, issue and opportunity areas and
flexibility in managing workplace churn                                                                  Design and execution of a successful pilot
                                                       principles of the new ‘flexible’ approach
The model to be piloted by a division of the                                                             with learning used to inform the roll out
                                                       Development of detailed recommendations           across UK portfolio
business moving to new offices                         for the new model with practical, human
fti were asked to develop the principles of the        and technical challenges thought through
new model, brief the architect / interior design       Production of briefing document for
teams and then review and analyse the pilot            tendering design teams and management
results                                                of briefing and review process for the client
                                                       Quantified post move pilot survey and
                                                       analysis to analyse learning




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                                                                                                                workplace strategy
                                                                                                                                case study




client
Global Bank

location
Singapore


further information
Chris Woolston
chris.w@forwardthinkinginc.com
+44 (0) 208 939 2330

services provided
   Workplace change, post project assessment



                                                  project scope
the challenge
                                                     Pre and post move electronic survey of
Building on a successful flexible working pilot      circa 1,300 employees in Singapore
developed and executed with fti’s help in
London, the client wished to review learning         Analysis of data on workplace satisfaction   outcomes
from a major move in Singapore, impacting            and productivity                               Completion of successful learning exercise
circa 1,200 employees                                Production of report and recommendations       Buy-in from Asia Pacific team to new
Outputs to be used in fine tuning the working                                                       quantitative methodology
model and its potential, in Asian markets                                                           Further benchmark data for use in global
                                                                                                    workplace strategy evolution




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                                                                                                                  workplace strategy
                                                                                                                                   case study




client
Merchant Bank

location
United Kingdom


further information
Chris Woolston
chris.w@forwardthinkinginc.com
+44 (0) 208 939 2330

services provided
   Workplace strategy
   New working model concept
   Design brief
                                                 project scope
the challenge
                                                    Extensive internal interview programme
The client wished to develop a new working          with management across all business units
model for the bank and establish a pilot            and functions
workplace in the London HQ to demonstrate its                                                      outcomes
value                                               Development of business unit / function           Fundamental client rethink of working model
                                                    analysis detailing - profile, organisational
The objective was to better reflect and                                                               Agreed pilot workplace strategy and related
                                                    characteristics, dynamics, interaction
reinforce the Bank’s distinctive brand and                                                            design principles
                                                    patterns, workstyle and support needs,
culture, establish new space standards,             issues and opportunities                          Detailed briefing pack for interior design team
support flexible working where appropriate and
encourage the development of relationship           Workplace utilisation studies
capital                                             Workplace satisfaction survey                  "forward thinking inc. worked closely with
                                                    Development of new working model               me on the development of a 'new working
                                                    recommendations and conceptual ideas           model' for the UK business, with the
                                                    Adjacency model                                potential to transform the way we work and
                                                                                                   make a significant impact on the bottom
                                                    Stacking diagrams
                                                                                                   line. I find them to be highly tenacious and
                                                    Space analysis and new space standard          professional in everything they do.”
                                                    recommendations
                                                                                                   – Head of Workplace and Facilities Management
                                                    Brief and briefing of interior designer team
                                                    for initial pilot fit-out




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