GOLD COAST INTERNATIONAL CAMPUS Starting at CQU – An Essential Guide

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					           CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D




GOLD COAST INTERNATIONAL CAMPUS
ORIENTATION GUIDE TERM ONE 2008

Starting at CQU – An Essential Guide




The information contained within this document is true and correct at term/ class commencement date.
This document should be used as an interim guide only and is subject to change.
For further information or clarification of this document please contact the office of Client Services direct.
CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                                                                              -2-


Table of Contents
                                 .................................................
WELCOME FROM THE CAMPUS DIRECTOR ................................................. 4

                                               .............................................................
EMERGENCY CONTACT NUMBERS ............................................................. 5
                                                     .......................................................
                     ................................................................
CRISIS RESPONSE ....................................................................................... 6
                                                             ...............................................
                             ................................................................
Campus Opening Hours ............................................................................... 7
                                                     .......................................................
                     ................................................................
Term Two Classes ....................................................................................... 7
                                             ...............................................................
             ................................................................
Campus Staff ............................................................................................... 8
                                                    ........................................................
                    ................................................................
Campus Facilities ........................................................................................ 9
                                                  ........................................................
                  ................................................................
Important Notes ........................................................................................ 10
                                                        ..................................................
                        ................................................................
Campus Information .................................................................................. 11
                                                ..........................................................
Campus News and Announcements .......................................................... 14
                                                             .............................................
                             ................................................................
Computer Laboratories ............................................................................. 15

                                        ................................................................
        .......................................................................................................
Library ....................................................................................................... 17
The GCIC Library offers....................................................................................................................... 17
Online reference sources and databases ........................................................................................... 17
Borrowing ............................................................................................................................................. 17
Renewals ............................................................................................................................................. 17
To renew a loan ................................................................................................................................... 18
Putting a book ‘on hold’ ....................................................................................................................... 18
Overdue loans ...................................................................................................................................... 18
Lost / damaged books ......................................................................................................................... 18
Borrowing from other libraries ............................................................................................................. 18
Library Behaviour ................................................................................................................................. 19
Information and Assistance ................................................................................................................. 19
Library contact details .......................................................................................................................... 19
Copyright .............................................................................................................................................. 19

                                                 .......................................................
                 ................................................................
Student Services ....................................................................................... 20
Client Services & International Student Support ................................................................................. 20
Counseling Services ............................................................................................................................ 20
Telephone based Counseling Services ............................................................................................... 21
Student Issues ..................................................................................................................................... 22
Legal Services ..................................................................................................................................... 22
Overseas Student Health Cover (OSHC) – Medibank ........................................................................ 22
Student Visas ....................................................................................................................................... 23
Employment & Tax File Numbers ........................................................................................................ 23
Training Education & Career Coaching (TECC) ................................................................................. 24
Learning Skills Unit .............................................................................................................................. 24
Student Association ............................................................................................................................. 25
Student Lounge.................................................................................................................................... 26
Accommodation ................................................................................................................................... 26
Textbooks will be on sale from the CQU Bookshop, Ground Level F Block. ..................................... 27
CQU Student Handbook ...................................................................................................................... 27




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                                                                            -3-

                                                       .............................................
                       ................................................................
CQU Policy Statements ............................................................................. 28
                                                     ...............................................
                     ................................................................
Academic Information ............................................................................... 30
Due Dates & Extensions ...................................................................................................................... 30
Course Materials .................................................................................................................................. 31
Graduation ........................................................................................................................................... 31
Finance             ................................................................
                                                    ..................................................
Finance Information .................................................................................. 32
Fee Payment ........................................................................................................................................ 32
Payment Methods ................................................................................................................................ 32

                                                            .....................................
                            ................................................................
General Student Information ..................................................................... 32
Student ID Cards ................................................................................................................................. 33
Student Contact Details: Change of Address...................................................................................... 33
Study with Family and Friends (SWFF)............................................................................................... 33
Student Number ................................................................................................................................... 33

          Resolution
Grievance Resolution Procedure ..................................................................... 34

University Policy & Procedures ....................................................................... 36

                                        ............................................
List of Commonly Used Forms & Documents ............................................ 37




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                         -4-

WELCOME FROM THE CAMPUS DIRECTOR
We are delighted that you have chosen Central Queensland University – Gold Coast
International Campus (GCIC) for your studies.
On behalf of the entire team at GCIC, welcome!

We hope your experience with us is fulfilling academically, socially and personally.
GCIC is a dynamic multicultural campus with students and staff from over 43 different
countries. We specialise in providing quality education and you will graduate with an
internationally recognised qualification. Our dedicated staff are always happy to assist you.

We understand that life in a new country as well as studying at University can be
challenging and can present new and unique experiences for students. What is important to
remember is that help is available for you. The University offers a range of support services
to make your first year as smooth as possible.
These services are available free to all enrolled students.

Client Services, which is located in A Block (Ground Floor), can help with life issues,
adjusting to life in Australia, studying at University, dealing with personal and emotional
issues, managing with a disability, or other academic or personal issues.
You are even welcomed to drop in and just say hello.

If you're looking for support with your study skills, time management, exam techniques and
other skills to help you learn more effectively, our Learning Skills Unit (LSU), is located
within the same area and provides a relaxed and friendly environment where students can
ask questions and seek support.

The Faculty & Faculty Administration are located in Block A (Ground Floor) directly opposite
Client Services. The Faculty is here to assist students in all areas of their academic
program, including academic course advice, reviews of grades, assignment extensions and
other general information relating to your course or program. All academic enquiries should
be referred to the Faculty in the first instance.

On behalf of all the staff at GCIC, we wish you all the best with your studies.
We hope your experience is rewarding and enjoyable.
Warm Regards



Jonathan Purdy
Campus Director – Gold Coast International Campus.




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                                           -5-


EMERGENCY CONTACT NUMBERS
Central Queensland University – Gold Coast International Campus
Reception: 07 5552 4988
Client Services: 07 5552 4917
Security: 07 5552 4923


                           IN CASE OF AN EMERGENCY
                                     CALL

                                            000

Life Threatening Emergencies
Ring 000 for Fire, Police or Ambulance in any life-threatening emergency.
For a mobile phone, ring 112.
The nearest Police Station to the campus is located at:
96 Scarborough St Southport
07 5571 4222

Medical Emergencies
Poisons Information Centre:           13 11 26
Gold Coast (Public) Hospital:         07 5519 8211
Pindara (Private) Hospital:           07 5539 2433
John Flynn (Private Hospital:         07 5598 9000
The Royal Brisbane Hospital:          07 3636 8111


Other Emergencies
Electricity emergencies and power failures: 13 19 62 or 13 62 62
Gas leaks and emergencies: 1800 808 526
Water and Sewer emergencies and difficulties: 1800 637 000
State Emergency Service*: 132 500

Ambulance Services:
www.ambulance.qld.gov.au

Queensland Police
http://www.police.qld.gov.au/

Queensland Fire & Rescue
http://www.emergency.qld.gov.au
* Contact   for floods, severe storms, earthquakes, road accident rescue as well as search & rescue

Hospitals
http://www.health.qld.gov.au/healthservices/byFacility.asp

State Emergency Service
www.emergency.qld.gov.au



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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                              -6-

CRISIS RESPONSE
CQU maintains a Crisis Management & Recovery Policy that is intended to facilitate the
management in the event of a crisis within Central Queensland University, including all
Australian International Campuses, to minimise the risk to personnel, to protect property,
and to implement recovery procedures.
The policy can be viewed at;

http://policy.cqu.edu.au/Policy/policy_file.do?policyid=136


WHERE TO GO FOR HELP
CLIENT SERVICES
Client Services is located on the Ground Floor in A- Block.
Our experienced Student Advisors are available to assist you with any aspect of your life
and study in Australia, such as adjusting to life in Australia or to a new education system,
dealing with personal and emotional issues, managing with a disability, visa issues or
accommodation. This is a free and confidential service.

If you need to make an appointment to see one of the Advisors, you can visit Client
Services or telephone 07 5552 4917 to make an appointment.


THE CLIENT SERVICES TEAM:

Ms Kerri Viragh -  Client Services Manager
Ms Jodie Roberts – Student Advisor

For further information please read the Student Services Section on page 20 of this Guide.




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                             -7-


Campus Opening Hours

The University is open:                     Monday – Friday                8.00 am to 10.00 pm
Hours may vary on National Holidays         Saturday & Sunday              10.00 am to 5.00 pm

Office Hours:                               Monday – Friday                8.30 am to 05.00 pm

Client Services:                            Monday – Friday                8.30 am to 05.00 pm

Faculty                                     Monday – Friday                8.30 am to 05.00 pm

Library (Service Hours)                     Monday – Friday                8.45 am to 06.15 pm
During Term

Learning Skills Unit:                       Monday – Friday                09:00 am to 04.30 pm

Resource Centre:                            Monday – Friday                During enrolment

TECC                                        Monday – Friday                8.30 am to 05.00 pm




Term ONE Classes
Classes commence                      3rd March 2008
Classes conclude                      30th May 2008
Exam Period                           5th – 20th June 2008

Timetabled classes are scheduled as identified on the Student Study guide (unless
otherwise advised by Faculty:

Morning classes commence at 9.00 am
Afternoon classes commence at 2.00 pm
Evening classes commence at 6:00 pm

The current timetable is available at Reception and at the following website:

www.goldcoast.cqu.edu.au

Students are advised to regularly check this website for updates on timetable changes and
issues relating to individual classes.




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D              -8-


Campus Staff

Executive
Campus Director                                             Jonathan Purdy
Associate Director Academic                                 Rod Williams
Director of Studies English Language centre                 Sheetal Sahni
Business Manager                                            To be advised

Faculty / Academics
Lecturer - IT/Multimedia                                    Hans Telford
Lecturer - Marketing/Management                             Glen Russell
Lecturer - Law                                              Hugh Zillman

Faculty Administrator                                       Cynthia Houtzager
Faculty Assistant                                           Emma Spillman

Library
Librarian                                                   Amy Croft
Library Assistant                                           Patricia Dore

Student Services
Bookshop Manager                                            Joo Hee Kim
Client Services Manager                                     Kerri Viragh
Learning Skills Unit Manager                                Kylie Huff
Learning Skills Tutor                                       Colleen Gard
Senior Facilities Officer                                   To be advised
Student Advisor                                             Jodie Roberts
Student Finance Officer                                     Hogan Li

Information Technology
State IT Manager SE Queensland                              Daniel Nieva
Systems Administrator                                       Robert D’Arcy
IT Helpdesk                                                 Seth Chhum

Marketing & Recruitment
Recruitment Executive                                       Jamie Palmer




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                  -9-



Campus Facilities
  Building A

Ground Floor                        Client Services
                                    Faculty & Faculty Administration
                                    Learning Skills Unit
                                    Marketing & Recruitment
                                    Reception
                                    Student Finance
                                    Student Administration
                                    Training Education Careers Coaching

  Building B

Ground Floor                        IT Laboratories
                                    IT Help Desk

Level 2                             Computers Lab B2.5


  Building C

Ground Floor                        Library
                                    Study Rooms

Level 3                             Lecture Rooms C3.1 – C3.3

Level 4                             Lecture Rooms C4.1 – C4.3


  Building D                        English Language Centre


  Building E                        Lecture Theatre E1.1


  Building F

Ground Floor                        Bookshop
                                    Common Room
                                    Auditorium

  Auditorium                        Lecture Theatre




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                           - 10 -


Important Notes
   To place students in the best possible position to pass courses it is recommended that all
students maintain an 80% attendance to all of their scheduled classes.


   All ELICOS students must maintain their attendance requirements as directed.
Students who are enrolled in ELICOS courses at CQU's Language Centres are required to attend
the classes as per the official timetable distributed by the Language Centre. The delivery period
for the classes will be in accordance with the length of the accredited program in which the
student is enrolled. To progress satisfactorily through the accredited courses students should
attend all classes.
By not attending your classes you may be placing your International Student Visa at RISK.

The minimum attendance rate for scheduled course contact hours is 80%.

The ELICOS Course Attendance Policy - CQU Language Centre can be located at;
http://policy.cqu.edu.au/Policy/policy.jsp?policyid=746

For further information or assistance with your attendance requirements & obligations,
please contact the Director of Studies or the office of Client Services on the Ground Floor A -
Block.


  For any questions about your academic program, go to the Faculty Office located on the
Ground Floor A –Block.


   All official notices and information concerning students will be sent to your student email
account and/or posted on the notice boards around the campus. It is your responsibility as
a student to keep informed about things that affect you as a student at CQU - Gold Coast
Campus and to regularly check your student email account.


   New students will receive a user name and password during enrolment. Please use
these to open your student email account with the IT department as soon as possible.
There will be more information in the IT section of this guide.


    All students must carry and produce their Student ID card on request when on campus.
If you cancel your program, your ID card must be handed to Client Services.


  IF YOU CHANGE YOUR PERSONAL CONTACT DETAILS PLEASE NOTIFY THE CAMPUS
IMMEDIATELY.

IT IS A STUDENTS OBLIGATION TO CONTACT THE UNIVERSITY WHEN CHANGING ADRESS
OR CONTACT DETAILS WHILST ENROLLED IN A COURSE.




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                              - 11 -


Campus Information
Security
  Students are advised not to carry large amounts of cash with them at any time.
Important documents, such as your Passport, should be kept in a secure place at all times.

   Security patrols the Campus at set times; from 5pm to 10pm Monday to Friday and 10am to
5pm on Saturday & Sunday.
NOTE: These hours are subject to change.

  Any security concerns or breaches should be reported to Reception during the day and to
Security in the Evening (Office located near the Reception, Ground Floor A- Block).


Accidents
  Qualified First Aid Officers and First Aid Kits are located throughout the campus.
  Please notify a CQU staff member or Security immediately should an accident or injury
occur.


Student Conduct
   All students are expected to behave in a sensible and appropriate manner while on
Campus. The use of abusive language or threatening behavior, or the misuse of Campus
property will be treated as a serious matter and may result in suspension or exclusion.
   ALL Students should familiarize themselves with the Student Charter located at;
http://policy.cqu.edu.au/Policy/policy_file.do?policyid=202

All students are required to produce their Student Identification Card upon request
by a staff member or security.


Sexual Harassment
   CQU Gold Coast Campus is committed to providing a learning environment that is free
from sexual harassment and other forms of discrimination. Sexual harassment is
unwelcome, inappropriate and uninvited behavior. A person sexually harasses another
person if they make an unwelcome sexual advance, an unwelcome request for sexual
favors, unwelcome touching, remarks, language or display of sexual material. It is also
against the law to commit any act of sexual harassment.
   ALL Students should familiarize themselves with the Student Charter located at;

http://policy.cqu.edu.au/Policy/policy_file.do?policyid=202




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                           - 12 -

Smoking
    There is one designated smoking area on Campus;
It is Located along the walk way between the Bookshop and the IT Computer Labs (near
the vending machines).
    Smoking is not permitted anywhere else within the Campus or at the entrance of the
buildings.
    Please dispose of your cigarette butts in the bins provided as littering is an offence.
    Fines may be issued by the Gold Coast City Council. For further information go to;

http://www.goldcoast.qld.gov.au/t_standard.aspx?pid=4250


Telephones
   A (Public) Pay Telephone is located on the Ground Level outside the Campus Security
Office (Ground Floor – A Block), opposite Reception.

   Mobile telephones from home can be brought to Australia; however you will need to
check whether it is compatible with the Australian mobile network (GSM). To make calls at
the local rates in Australia, you will need to buy a local mobile starter pack, which normally
includes a new SIM card and AUD $10-30 worth of calls. In most cases, you will have to
register your SIM card online to start using the service (this is a legal requirement to ensure
every user’s safety).

Please bear in mind that the Australian mobile use etiquette may be different from your
home country. Your ring bell and your voice should be kept to minimum and don’t cause
disruption or distress to others (especially in public transport).

We usually don’t answer calls during a conversation unless it is really urgent. Some public
venues (libraries, concert halls, cinemas etc.) require that all mobile phones be switched off,
and everyone is expected to adhere (there may be a fine for not complying).

There is a wide range of mobile telephone providers in Australia, and the main ones are
Optus, Telstra and Vodafone. For a comparison of rates and features please consult Phone
choice
http://www.phonechoice.com.au/

    International calls are available through the Telstra network. Dial 0011 plus your country
code (without zero) followed by the area code (without zero) and the actual number. There
are a number of prepaid discount calling cards available from dairies, post offices or
newsagents. The charges are much cheaper in comparison to Telstra or Optus national
landline providers.
Making a call through such a card involves dialing a local number (where you are charged
AUD $0.40 per entire call for connection with your service provider) and following prompts
(i.e. input the xx-digit ID number provided on the card, top up with your credit card, etc.).
The charges are deducted from your account denominated by the ID number on your calling
card. Once you run out of credit, you can buy a new card or recharge your existing one
using a credit card.



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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                     - 13 -

Car Parking
  Student car parking is not available on Campus.
   There are several public car parks close to the Campus (Marine Parade) or metered
parking at front of Campus.

Lost Property
  Lost property inquiries should be directed to Reception on the ground level or if after
hours, the security off located opposite Reception on the ground level.

Quiet Room
  A quiet room has been set aside for students and is located at ground level near the
Auditorium




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                     - 14 -


Campus News and Announcements
   When all students need to be aware of important information, a message will be sent via
email. Please ensure you read this information by checking your student email account
frequently.

Campus Newsletter
  Each term a campus newsletter is published to inform all students of happenings and
events. Get aCQUainted can be viewed at:
http://www.goldcoast.cqu.edu.au


Noticeboards
   Official University notice boards are located all around campus at ground level in the
glass cabinets. They are for areas such as academic, general and library. Notices such as
time tables, changes to rooms and rescheduled classes are placed on these notice boards.

   The student notice boards are located in the TECC & LSU student area, the Library and
the student lounge (common room).The library notice board is located directly outside the
door and students are welcome to place notices. You must leave your name on the notice
and all notice boards are cleaned regularly.

Student Common Room
   The Student Common Room is for your use to relax, have your meals or a coffee break
or a chat with your friends in a quiet atmosphere. Refreshments are available from the
vending machines near by.




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                            - 15 -


         Laboratories
Computer Laboratories
   There are 90 workstations available free of charge to students enrolled at the Gold Coast
International Campus. Scanning, CD and DVD burning and printing facilities are also
available.

  As an enrolled student of CQU-GCIC you are entitled to free access to the Internet and
E-mail facilities.

   A list of the rules and regulations covering the use of IT facilities are at the following
location:

http://itd.cqu.edu.au/security/regulations.pdf

   The use of computer laboratories, which are open as per campus hours, 7 days per
week, is limited to CQU-GCIC students only. You may be required to prove your identity
with a student card to gain access to the laboratory.
   All students are required to produce their Student Identification Card upon request by a
staff member or security.

        Electronic mail on CQUnet is for the use of staff and students of the Central
        Queensland University to facilitate the exchange of information consistent with the
        academic, educational, research and administrative purposes of the university.

        Your Email Your email address is YourStudentNumber@student.cqu.edu.au.
        Replace YourStudentNumber with your actual student number, for example
        S0012345.

        Mail is accessible via web mail at http://webmail.cqu.edu.au. The storage quota for
        your student email address is 100 Megabytes.

        All official e-mail is sent to your student account. No other accounts will be used for
        the purposes of contacting students.

        Any       mail       older      than     1   year   will   be      deleted      periodically.

        500 free pages for printing are allocated to each student each semester. To view
        your printing balance at any time, place the cursor on the $ symbol in the bottom
        right        hand        corner        of       the       computer        screen.

        You may purchase additional pages by inquiring at Reception. If a printer requires
        paper after hours please see the campus security. Only printing of University related
        material and E-mail is permitted. Excessive use of printing will result in computer
        sanctions being imposed and your account closed until further payments are made.

        Smoking, drinking and eating are not allowed in computer labs. Be considerate to
        other  students    by   keeping    conversations   to   a    reasonable    level.




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                      - 16 -

       Passwords – Do not give your password to other students or friends. Do not permit
       other students or friends to log onto a CQU –GCIC computer/ use a computer with
       yours or any other student’s             password/ student     access    code(s).

       Access or storage of inappropriate files (warez, unauthorized copies of audio and
       video, software cracks, pornographic files and other illegal files) are not allowed.

       Workstations will automatically log off once there has been no mouse or keyboard
       activity for a period of 20 minutes. You should ensure you save your work regularly.
       To ensure your emails and files are secure, please log off whenever you leave your
       machine                                                                unattended.

       Saving your work - Up to 25megabytes of space is available to you on the U: Drive.
       This allowance is controlled by the system and your U drive will lock once you have
       exceeded your allowance. If your U drive is locked you must delete some files before
       you can save any new files.

       No system is foolproof. Please ensure that you make personal backups of any
       important information. GCIC cannot be responsible for loss of data due to the
       automatic        deletion      of      old      files       and       emails.

       GCIC reserves the right to modify the facilities it provides without notice and to
       monitor usage in order to ensure the facilities function in a secure, efficient and
       effective manner.

     ANY breach of CQU Network Rules and Regulations may result in:
     Loss of privileges for a set period (and/ or)
     Cancellation of your log-on access




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CQU CRICOS Provider Codes: QLD – 00219C; NSW – 01315F; VIC – 01624D                       - 17 -


Library
   Library webpage:           www.library.cqu.edu.au

   The GCIC Library offers

       24-hour access to the Electronic Library -- a wide range of online course materials,
       recommended web sites, databases and electronic journals
       An up-to-date book collection to support course resource needs
       Daily Newspapers – including The Courier Mail, The Gold Coast Bulletin, The
       Australian and Australian Financial Review
       Assistance to students in locating quality information
       Tutorials and individual tuition in developing information and research skills
       Access to quiet study areas, scanners and PCs
       Card-operated photocopier
       Membership of Bond or Griffith University Libraries

   Online reference sources and databases

The Electronic Library offers access to a wide range of reference sources - including
dictionaries, statistics and business information – and electronic journal databases. See the
library webpage at www.library.cqu.edu.au.
Students have automatic access to these via the CQU network while on-campus. Most
databases may be accessed off-campus using your CQU ID number and e.rolment
PIN/CQU ID card barcode. Passwords for other databases can be found via the Library web
page – SearchSMART - Databases – Database Passwords.

   Borrowing

A current Student ID card must be presented each time books are borrowed.
At any time students may borrow up to:
       7 items (2 week and 3 day loan), and
       1 set (book and accompanying study guide) from the Reserve Collection. These
       items are generally prescribed texts and are available for 2 hour loan throughout the
       day and overnight loan – these can be picked up 2 hours before the Library closes
       and are due back the next week day (Monday – Friday) by 9.30am. During the
       exam period these books may not be taken out of the Library – this includes
       overnight loans.

   Renewals

Two week and 3 day loan items may be renewed twice - if:
     the book is not overdue
     the book is not ‘on hold’ for another student




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   To renew a loan

       In person -- students can present their ID card at the Library Desk.
       Online – go to the Library webpage (www.library.cqu.edu.au), click on
       SearchSMART, then select “Check and renew Loans” and follow the prompts.
       NOTE: the student barcode is found on your CQU student ID card. The password is
       your complete student ID number e.g. s111111.
       By phone or email – students should state their:
              o Name
              o CQU Student ID number

   Putting a book ‘on hold’

Students may reserve (put a hold on) a 2-week or 3-day book if it is already on loan; ask at
the Library Desk to place a hold on this item. On return, it will be held for 2 full working days
at the Library Desk for collection by the requesting student.
Holds on Reserve books may be placed for a specific time up to 1 week in advance.

   Overdue loans

If items are not returned or renewed by their due date, penalty points are imposed. Please
see Library Staff for details. Overdue notices are emailed to borrowers at their university
email address.

   Lost / damaged books

Lost or damaged books should be reported immediately at the Library Desk. The borrower
of lost/damaged book(s) will be asked to replace the book or charged the standard
replacement and administration costs set by CQU Library. The student’s borrowing
privileges and course results will be withheld until this payment is made.

   Borrowing from other libraries

GCIC students are also entitled to borrow from the libraries of Griffith University or Bond
University. Students are responsible for any overdue or replacement charges they incur at
other libraries. Under the agreement terms with other libraries, CQU will add these charges
to your student account in the CQU Finance system, resulting in sanctions being imposed.
Please see Library Staff for further details.




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    Library Behaviour

To ensure high quality, equitable service for all GCIC Library users, students are requested
to cooperate in the following matters. Please:

       Carry current CQU ID card whenever in the Library.
       Co-operate courteously with staff and be considerate of other students.
       Speak quietly.
       No food and drinks near the computers (PCs) or books
       Use mobile phones outside the Library and switch to silent while in the library
       Return or renew books on or before the due date – overdue fines and penalties will
       be charged for late items (refer to penalty point brochure).
       Take good care of all Library materials. Lost and damaged books are the
       responsibility of the borrower – replacement and administration costs are charged.
       Ensure that all books are borrowed from the Library Desk in accordance with CQU
       Library procedures. (The Vice Chancellor of CQU has determined that students
       detected exiting the library with books not correctly loaned may incur a fine of up to
       AUD $500).
       Online chatting and gaming are prohibited on library computers. Computers situated
       in the library are for research purposes only.

    Information and Assistance

Please feel free to contact the Library Staff for further information – or for assistance in
using the 24 Hour Electronic Library’s wide range of course materials, recommended web
pages and databases.
A selection of information guides is also available from the Library.

    GCIC Library contact details

Phone: (07) 5552 4932
Fax:   (07) 5531 2288
Email: library@goldcoast.cqu.edu.au

    Copyright

Please read the brochure Copyright – Information for students. (This is available in the
Library or online at http://www.cqu.edu.au/copyright/students/Brochure.pdf. All CQU students are
bound by Australia’s Copyright Act and are required by law to observe its conditions.



.




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Student Services
Client Services & International Student Support
We are here to assist you to achieve personal, professional and academic success, and we
are committed to helping you throughout your time at the University.
We understand that international students face a number of challenges when they come to
study in Australia - that is why we are here to provide support and guidance.

If you need someone to talk to, whether your problem is big or small - we will listen.
But we are not only concerned with problems.
Students often see us because they wish to improve something in their life or work.
We are happy to talk about your personal development, or refer you to staff that can provide
careers advice and learning assistance that will lead to an enhanced University experience.
Contact details are:

Manager Client Services/ International Student Support Officer;

Kerri Viragh
Phone:       61 7 5552 4917
Fax:         61 7 5531 2288
E-Mail:         k.viragh@goldcoast.cqu.edu.au
                studentsupport@goldcoast.cqu.edu.au

   ALL Students should familiarize themselves with the Student Charter located at;
http://policy.cqu.edu.au/Policy/policy_file.do?policyid=202



    Counseling Services

Counseling services are available to students to help deal with an array of issues. The
Student and Client Services area can arrange counselors to address personal issues and
can also assist with student’s concerns.

Students are advised this is a confidential service. If you wish to arrange to speak with a
counselor please contact the Client Services office located Ground Floor – A Block.

The Gold Coast campus offers (a first consultation) free and totally confidential off
campus counselling service for all students.
For further information and referral; contact the Client Services Office located in the Ground
Floor A- Block.




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   Telephone based Counseling Services

Lifeline:
13 11 14
24 hour telephone counseling
www.lifeline.org.au


Maternal and Child Health Line:
132 229
24 hour service

Mensline Australia:
1300 78 99 78
Provides support to men who are dealing with family and relationship difficulties, particularly
surrounding family breakdown or separation.
http://www.menslineaus.org.au/

Parentline:
13 22 89
A confidential telephone counseling service assisting with the development of positive
parenting strategies and the provision of skills aimed at empowering parents by promoting
and contributing to the confidence, resilience and well being of families
http://www.parentline.com.au/home_ParentLine.aspx?s=11

Suicide Helpline:
1300 651 251
Confidential telephone counseling, support and information.
http://www.hopeline.com/

Sexual Assault Services:
1800 010 120
Provides free and confidential assistance to;
All victims or survivors of past and recent sexual assault regardless of gender.
Support to non-offending family members, partners and friends.
http://www.health.qld.gov.au/violence/sexual/services.asp


Wire – Women’s Information:
1300 134 130
Provides free information, support and referrals to women across Victoria
www.wire.org.au




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  Student Issues
A Faculty Advisor will deal with normal academic issues. Students with issues other than
academic are asked to complete a Student Customer Issue Form which is available at
Reception or from the Client Services Office.

  Harassment
Students subject to any form of harassment by any individual or group of individuals are
advised to report the matter to the Client Services Manager.

   Legal Services
Refer to the following organisations for information on free legal services:

Banking and Financial Services Ombudsman:
www.abio.org.au/ABIOWeb/abiowebsite.nsf


Community Law:
www.communitylaw.org.au


Consumer Affairs (Fair trading) Queensland:
http://www.fairtrading.qld.gov.au/oft/oftweb.nsf


Anti Discrimination Commission Queensland:
http://www.adcq.qld.gov.au/

Refugee & Immigration Legal Centre Inc:
www.rilc.org.au


Queensland Legal Aid:
http://www.legalaid.qld.gov.au/


   Overseas Student Health Cover (OSHC) – Medibank

All overseas students are required to have current health cover. On-going students are
expected to renew health cover as soon as it is due. Regular checks will be conducted
throughout the year.
Students who have included health cover payment with their fees will be notified of their
health cover number.        Information about Medibank payment is available at the
Administration Office.
The Medibank Office is Located at Australia Fair Shopping Centre
There are also other offices at Broadbeach and Tweed Heads
Please check your local white pages for detail
Medibank Private Inquiries – Tel: 132331




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   Student Visas

The Commonwealth Department of Immigration and Citizenships (DIAC) are located at the
following address;

       Level One, 72 Nerang Street
       Southport Qld 4215
       Phone: 13 1881 (Student Visas, Visitors Visas, Resident Return Visas)

Information on student Visa requirements and an International Student Visa Checklist are
available at the DIAC Office or at the following website:

www.immi.gov.au

   Employment & Tax File Numbers

Please check with the Student Services about Visa Regulations before beginning any form
of work.
Students are required to apply for permission to work through the Department of
Immigration & Citizenship (DIAC). You can either apply electronically on line or by mail/ in
person completing the Form 157P Application for a student visa with permission to
work.
For further information visit;

http://www.immi.gov.au/students/students/working_while_studying/how-to-apply.htm#a

A Tax File Number (TFN) is necessary if you intend to work in Australia or if you have a
large amount of money in the bank and earn more than AUD $200 in interest in one year.
Tax File Number applications are available online through the ATO website at

http://www.ato.gov.au/content/downloads/tfn_applicationform.pdf



For further information or assistance with Student Visa requirements, employment or
applying for a Tax File Number (TFN), please contact the office of Client Services on
the Ground Floor - A Block.




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Training Education & Career Coaching (TECC)
   TECC is Central Queensland University’s unique employment and training program for
students enrolled at any CQU Australian International Campus.

  TECC is available to assist students with all practical aspects of locating and securing
paid and unpaid employment experience, as well as offering career advice in the form of
individualized sessions and group workshops.

   With the appropriate work permit, (enrolled) full time international students are entitled to
work up to 20 hours per week during term and full time during term breaks.
   Income earned from employment is taxable, and students are required to register with
the Australian Tax Office and receive a Tax File Number (TFN).
   TFN Applications Forms are available from the TECC Office (Ground Floor A- Block)

Learning Skills Unit
   The Learning Skills Unit (LSU) is a free service that provides ongoing academic support
to students and assists them in the development of skills to improve their academic
potential.
   The LSU provides a relaxed and friendly environment where students can ask questions
and seek support so that they can complete their assessment tasks. Through one to one
appointments and small group tutorials students can develop skills such as essay writing,
exam preparation and research techniques. Students can also get assistance with issues
such as time management and organisational skills. LSU also supplies a number of writing
guidelines for students.

    Further information about the LSU and its services can be obtained from the LSU
(located in A- Block opposite Faculty) or by emailing;

lsu@goldcoast.cqu.edu.au

   One to one appointments can be made at the LSU office




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Student Association
  Your payment of fees automatically enrols you as a member of the Student Association.
A range of services are provided on the campus and via the CQU Student Association
website at;
http://association.cqu.edu.au.

   Academic Advocacy Services
While you’re at University there are many things that may go wrong. If they do, the CQU
Student Association Academic Advocacy and Support Officer should be your first point of
contact for confidential, independent and non-judgemental support and assistance
regarding    your    rights    and    responsibilities as    a   student     at    CQU.

The dedicated and professional CQUSA Staff can help you understand the current
University policies and procedures and will represent and support you in consultations with
lecturers, academic staff and the University. They can also attend meetings with you in the
role of representative, advocate or support person to help resolve unsatisfactory situations.

You should seek the professional support and advice provided by the CQU Student
Association if you are having problems contacting or getting feedback from your lecturer,
experiencing a breakdown in university systems, enrolment and study material problems,
teaching practices, assessment problems or need to make an official complaint.

CQUSA can also assist when preparing applications for a Deferred Examination or Special
Consideration or for assistance with Appeals, Plagiarism Interviews, Review of Grades,
Disciplinary Hearings, Exclusion Hearings, Faculty Hearings and Withdrawal without
Academic Penalty.

For a complete list of CQUSA Academic Advocacy Support Services, please visit:
http://association.cqu.edu.au/academic-services/

  Support Services
Students are asked to visit the CQUSA Office (located beside the Student Common room)
to collect a free Student Dairy and Wall Planner as well as information about other services
including information on living and studying on the Gold Coast, joining the free CQUSA
Member Discounts Program, buying and selling Second-hand Textbooks online, becoming
a member of the Campus Student Committee and more.

  Discounts & Vouchers
Joining the CQU Student Association Member Discounts Program for FREE provides
access to many discounted services across Australia. CQUSA Members can collect their
free Member Benefits Card and Handbook from the Student Association Office once
confirmation of membership has been made. Confirmation is made by clicking a link in an
email sent to your official CQU Student Email Address, after completing the online
membership form. For more information visit us at our office, or our website:
http://association.cqu.edu.au/




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For further information about support services, membership and discounts, please contact
the CQU Student Association.

E-mail:        goldcoast-advocacy@cqu.edu.au
Website:       http://association.cqu.edu.au/goldcoast/

  Student Lounge
The Student Lounge located beside the Bookshop is for you to take a break, watch TV, read
or sit and chat with your friends. The refrigerator, microwave and electric
Kettle is provided for your convenience. A CQUSA table tennis table is available in the
student recreation and discussion room.

   Accommodation
There are various accommodation options available for students on the Gold Coast. While
what type of accommodation you choose will depend on your circumstances and individual
preferences, you may wish to consider the following options:

  Student Built Accommodation

As there are three universities located on the Gold Coast, there are a variety of
accommodation options to consider. For example there are privately built student
accommodation centres, which provide University community style living for potential
residents.

There are four Uni student purpose built accommodation complexes in northern Gold Coast.
They are a short drive, or bus ride from CQU - Gold Coast campus.

These are privately owned and operated but have been built for Gold Coast University
students.

To live in any of these accommodation providers’ students need to make
their own arrangements with the accommodation provider by contacting
them directly.

These are all three bedroom apartments, each bedroom containing bed, ensuite, study desk
and chair, phone line and internet access. They are all fully furnished and fully self-
contained. Rent is from AUD $150 / week.

http://www.metrooncentral.com
http://www.seqrents.com.au/unisquare
http://www.universityvillage.com.au
http://www.nexusplace.com




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  Public Accommodation Options

Alternatively there is a public site available on the Internet, which lists Real Estate for
purchase, private rental, and share accommodation. You can go to that site and look under
share accommodation section. It should be noted that this is an open system available to all
members of the public, and is not specifically for University students

http://www.realestate.com.au/

Some students prefer to take up short-term accommodation after they arrive, and personally
inspect potential housing choices. For short-term accommodation you may wish to book into
the Aquarius Backpacker accommodation, which is located nearby CQU Gold Coast.

http://www.aquariusbackpackers.com.au


Textbooks
   Textbooks will be on sale from the CQU Bookshop, Ground Level F Block.
   Enquiries can also be made to bookshop@goldcoast.cqu.edu.au.
   The Bookshop hours are subject to change throughout the term.

These times will be posted at the Bookshop and at Reception.

Handbook
   All CQU Policies and Procedures can be accessed in the CQU 2007 Handbook.
   This can be located at the following website address;

www.cqu.edu.au/studinfo/student.htm



All students should be familiar with the contents of the CQU Handbook.
http://handbook.cqu.edu.au/Handbook/




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CQU Policy Statements
  Full Time Student/ Duration of Study
CQU has a policy on the minimum level of enrolment in a term and in an academic year that
constitutes a full-time student enrolment – Reference;
CQU - ‘Full Time Student Duration of Study Policy.’
This can be located at the following website address;

http://policy.cqu.edu.au/Policy/policy_file.do?policyid=193

International students, who elect to enrol in a reduced load in any compulsory term, must
sign an acknowledgement form stating they are aware of the requirement to study in the
non compulsory term (term three) in order to comply with the requirement of 48 units of
credit each academic year. Students who fail to maintain an enrolment of 48 units of credit
per academic year are made aware that they may be putting their student visa at risk.

If a student has successfully met their full-time study load in Terms 1 and 2, they may also
enrol in courses in Term 3 (but study in this term is optional).

  Satisfactory & Unsatisfactory Academic Progress
CQU has a policy which applies to all CQU students enrolled in award level
coursework programs on Monitoring Academic Progress - Unsatisfactory Academic
Progress- Reference;
CQU Policy ‘Monitoring Academic Progress - Unsatisfactory Academic
Progress.’
This can be located at the following website address;

http://policy.cqu.edu.au/Policy/policy.jsp?policyid=194

Central Queensland University (CQU) seeks to support all students in becoming successful
in their studies and in achieving their potential.
CQU understands that its students come from a variety of educational, cultural, social and
economic backgrounds with differing motivation and achievement levels.
CQU recognises the value of early preparation for a successful study experience with the
provision of a range of academic and personal skills sessions for all students prior to and
during Orientation. CQU promotes these sessions through Orientation Online and a
comprehensive information booklet for international students. CQU encourages students to
take responsibility to inform themselves of the assistance and information available to them
throughout their study program.
CQU seeks to identify students who may require additional assistance as early as possible
in their study program. Targeted academic skills and personal programs, as applicable, are
offered to assist with satisfactory learning outcomes.

Each term, students will be identified and assessed according to the following criteria. A
student who:
   • in a term of enrolment does not achieve a passing grade in at least 50% of the
       courses in which the student has been enrolled, or
   • fails the same course twice, or
   • fails to successfully complete required components as designated by the Faculty, or
   • fails to complete mandatory directions as specified in the signed contract,
Will be considered ‘at risk’ of making ‘unsatisfactory academic progress’.

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  Deferral & Suspension of Studies
CQU has a policy which applies to all CQU students who wish to apply for a deferral or
suspension of studies – Reference;
CQU Policy ‘Deferment of Studies Policy - Onshore International Students.’
This can be located at the following website address;

http://policy.cqu.edu.au/Policy/policy.jsp?policyid=456

Under the requirements of the ESOS Act 2000, if an overseas student has enrolled in a
program at a Central Queensland University (CQU) campus located in Australia, the
registered provider (CQU) must not allow them to defer commencement of their
studies, or suspend their studies, except on the grounds of illness evidenced by a
doctor's certificate, or other exceptional compassionate circumstances beyond the
control of the student, for example, bereavement.
Certain conditions however need to be met before a student is able to apply for a
deferral or suspension of studies.


  Campus Transfer Policy
CQU has a policy which applies to all CQU students who wish to transfer to another CQU
campus - Reference;
CQU Policy ‘Campus Transfer to another CQU Campus Policy.’
This can be located at the following website address;

http://policy.cqu.edu.au/Policy/policy.jsp?policyid=517

For various reasons each term, it becomes necessary for some students to apply for a
campus transfer to another Central Queensland University campus or delivery site.
This may be due to the fact that only the first year of the program is offered at the
campus or the student is relocating and wishes to continue their current program of
study with Central Queensland University in the new location.
Central Queensland University provides as much support as necessary to enable
students to successfully complete their studies, which includes the facility to transfer
campus.
Certain conditions however need to be met before a student is able to apply for a
campus transfer.

   Change of Provider Policy
CQU has a policy which applies to all CQU students who wish to transfer between
registered providers – Reference; CQU Policy ‘Transfer by International Students
between Registered Providers.’
This can be located at the following website address;
Under the terms of The National Code of Practice for Registration Authorities and
Providers of Education and Training to Overseas Students (the National Code 2007)
the University is restricted from enrolling transferring students within the first six
months from the commencement of the student's principal program, except in limited
circumstances. This policy outlines the circumstances under which the University will
allow both the enrolment of transferring students and the release of students from the
University to another provider.

http://policy.cqu.edu.au/Policy/policy.jsp?policyid=742

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Academic Information
   Recognition of Prior Learning (RPL)
We understand that students may have learnt some of their course material prior to joining
CQU Gold Coast International Campus. Students who have studied at Diploma or Degree
level at an institution recognized by the National Office of Overseas Skills Recognition
(NOOSR) may be eligible for credit exemptions into their program.

Students who think they may be eligible for credit exemptions should apply to the Faculty
prior to commencing their studies, producing originals of their academic records from the
other institution.

   Attendance
All International students are expected to attend a minimum of 80% of classes as per
University recommendations. Failure to maintain satisfactory attendance often results in
poor course performance and may jeopardise academic progression.

   Absences
Extended absences must be supported with medical certificates. These certificates should
be presented to the Faculty Reception, in accordance with 2007 CQU Handbook
procedures.
This can be located at the following website address;

www.cqu.edu.au/studinfo/student.htm

   Due Dates & Extensions
All requests for extension are to be made directly to the Faculty, Ground Floor – A Block,
BEFORE the assignment submission due date.

Extensions will only be granted if you clearly indicate evidence of a serious personal nature
or other problems that affect your work.
Medical certificates are required if an extension is being made on the grounds of poor
health, refer to CQU handbook and Course Profiles for details.
All medical requests must have a medical “Provider Number” included on the certificate
This can be located at the following website address;

www.cqu.edu.au/studinfo/student.htm

Do not wait until your assignment(s) are due before discussing any difficulties that you may
have affecting the submission at the due date & time.




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   Course Materials

The Resource Centre will be open for the following hours during enrolment;

Week 1         Monday to Friday 09:00 am to 11:45am/ 01:15pm to 04:30pm

Week 2         Monday to Friday 09:00 am to 11:45am/ 01:15pm to 04:30pm

Week 3         Monday to Friday 09:00 am to 11:45am/ 01:15pm to 04:30pm

If you are changing any units after enrolment, you will only receive new course materials on
the provisional return of the previous unit course materials.

   Graduation

The Graduation Office is responsible for the planning, preparation, coordination and staging
of the University’s Graduation Ceremonies.
Within this capacity, the Graduation Office performs functions such as distribution of
Graduation related information to all potential graduates.
The Graduation Office endeavors to include all possible graduates for a given ceremony.

Upon completion of program requirements, students should contact the Graduation
Coordinator at Brisbane International Campus in order to determine their eligibility to
graduate.

   07 3295 1188




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Finance Information
    Fee Payment
Tuition fees are due and payable on the day of your enrolment.
If you require a Notice of Fees Due please speak to Student Finance in A Block. It is the
responsibility of every student to ensure all tuition fees are paid. Non-payment of fees will
lead to sanctions on your account, withholding of academic results and possible
cancellation of Course and Student Visa Status.

  Payment Methods

The university accepts:

        Bank Cheque
        Credit Card
        B-Pay
        Australia Post payments

Please note that personal cheques and cash are not accepted.

If you need to verify the amount payable please speak to the Student Finance Department
located Ground Floor A- Block.


                                           familiaris
ALL current and potential Students should familiarise themselves with
                                Payments
the following Refund and Excess Payments (Credit Balances) Policies;

  International Students and Applicants

Located at;
http://policy.cqu.edu.au/Policy/policy_file.do?policyid=705



  Language Centre Applicants and Students.

Located at;
http://policy.cqu.edu.au/Policy/policy_file.do?policyid=706

  Domestic Students and Applicants.

Located at;
http://policy.cqu.edu.au/Policy/policy_file.do?policyid=707




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General Student Information
   Student ID Cards

Student photos are taken at enrolment. All ID cards will be available within 24 hours.

All students are issued with a photographic identity card which should be carried during
attendance at Central Queensland University and presented on request by a staff
member. The card must be presented when sitting for examinations or borrowing
books from the Library. The Student Identification Card is issued for university
purposes for individual student identification only. The Student Identification Card
should not be loaned and may not be transferred.

Students should familiarise themselves with the CQU Policy - Student Identification Card
This can be located at the following website address;

http://policy.cqu.edu.au/Policy/policy.jsp?policyid=662

Note: Students must present their ID cards to the exam invigilator when attending
examinations


    Student Contact Details: Change of Address
It is a Student Visa Requirement that notification must be provided to DIAC and CQU of any
change of residential term address within seven days of doing so.
Please contact Student Administration or Reception for further information.


   Study with Family and Friends (SWFF)

University life is an exciting time to study with family and friends. Membership to this
program offers you opportunities to study with family or friends while obtaining valuable
educational benefits to help you enjoy this time in your life.

Application forms are available from the Sales & Recruitment Department.

   Student Number

Your student number will be confirmed during enrolment. Student numbers are used for
computer access, library access and other student associated applications.




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Grievance Resolution Procedure
  If for any reason you encounter any upsets throughout the duration of your studies at
Central Queensland University – Gold Coast International Campus, please contact the
Manager Client Services who will assist you in the resolution.

   If your problem is not resolved to your satisfaction, you may request that your problem be
referred to the Student Association.
   Website located at;
http://association.cqu.edu.au.

  Students unhappy with the outcomes at the end of the above process may inquire to the
CQU Student Ombudsman.

Peter Hallinan
Telephone: (07) 4930 9777

E-Mail: student-ombudsman@cqu.edu.au

Website: http://www.cqu.edu.au/ombudsman

  Students unhappy with the outcomes at the end of the above process, having seen the
CQU Student Ombudsman, may inquire outside the University with an impartial party to
assist them with their issue.

Please contact:
Department of Justice and Attorney-General
Dispute Resolution Centre
Level 1, Brisbane Magistrates Court
363 George Street
GPO Box 149
Brisbane Qld 4000
     (07) 3239 6269
Fax: (07) 3239 6284

Regional area toll free:
  1800 017 288
   mailbox@justice.qld.gov.au


All students should familiarise themselves with the following Policy;
                                                              Policy;

  Grievance: Student Complaint Process
Located at;
http://policy.cqu.edu.au




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University Policies and Procedures
In an academic learning environment it is the responsibility of all students to:

       Apply themselves diligently, industriously and with serious intent, in order to achieve
       the principal goals of successful course and program completion.

       Treat members of the University’s academic and administrative staff, colleagues,
       peers and members of the wider community in a manner that reflects the University’s
       core values.

       Consult with course advisers where required to ensure that they are correctly
       enrolled in the courses that comprise their program(s) of study.

       Ensure at the time of first enrolment, and subsequent re-enrolments that, upon
       successful completion, all courses selected for study will satisfy the University’s rules
       and requirements for graduation from the relevant award program.

       Read all material distributed by the Faculty (e.g. Course Profiles, Guidelines for
       Assignments etc.) in order to understand and adhere to requirements for successful
       course completion, including assessment, class attendance, practical and fieldwork
       tasks, and any other requirements specified in the relevant Course Profile.

       Seek clarification of any requirements for successful course completion.

       Read, know and understand the rules and requirements set out in the University’s
       undergraduate and/or postgraduate handbooks that govern successful course and
       program completion.

       Prepare and submit assessment tasks by the due date, and in accordance with the
       instructions contained in the relevant Course Profiles.

       To notify, and seek the advice of, University authorities of any personal or
       professional situations that may impede the successful completion of course and
       program requirements.

       Be aware of the procedures to be followed in seeking an extension of time for
       completion where an assessment task has not been completed by the due date.

        Be aware of, and willing to accept, the consequences and penalties that may be
       imposed if assessment tasks are submitted late without an approved extension

       Acknowledge all sources of information and ideas used in the completion of all
       required assessment tasks.

       Sign and attach the official declaration of individual work as the cover page of every
       assignment submitted for assessment.

       Report incidents of plagiarism, cheating, intellectual dishonesty, complicity or other
       forms of academic misconduct.
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       Seek assistance from academic staff responsible for delivering the relevant courses
       if having difficulties understanding course work or assessment requirements.

       Seek assistance from academic staff and/or course advisers if experiencing
       difficulties with the volume of assessment work.

       Ensure correct knowledge of examination dates, times and locations.

       Comply with the University’s rules and procedures governing conduct in
       examinations.

       Notify University authorities as early as possible of situations and events (whether
       actual or perceived) where University processes and procedures appear to
       unreasonably impeding, delaying or otherwise inconveniencing the learning process
       and successful progression through a course and/or program.

       Alert University authorities as early as possible to practices and procedures that may
       be seen as inequitable in their application and implementation.

   References
   CQU Student Handbook [Important Information]
   CQU Policy Website [contains important student         information]

       Note 1: Several of the points noted above have been derived from: The University of Western
       Australia      Charter      of      Student       Rights   dated     8       Oct      2002
       http://www.studentadmin.uwa.edu.au/welcome/rights.

       Note 2: Some of the points noted above have been derived from: The QUT Student Charter, Student
       Responsibilities,       3/7/1998,      Queensland          University     of       Technology
       http://www.qut.edu.au/admin/mopp/E/E_02_02.html.

       Note 3: The CQU Student Charter supersedes the Responsibilities of Student Policy as approved by
       Academic Board on 29 May 2002 and issued in July 2002

       Note 4: The charter is to be used as a guide in the formulation amendment or interpretation of existing
       policy or procedures within the University. In cases where a conflict is identified between the “Student
       Charter” and “State and/or Federal laws, CQU Statutes already enacted and the policies already in
       existence”, State and/or Federal laws, CQU Statutes and policies will take precedence.




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List of Commonly Used Forms & Documents

PURPOSE                   FORM REQUIRED                              AVAILABLE FROM
I have changed my address Change of Personal Details                 Reception
or telephone number

I want to change my program Change of Program                        Faculty

I want to add or drop a Drop/Add Notification                        Faculty
course

I don’t      want    to    study Cancellation of Program             Client Services
anymore

I want to transfer to another Transfer of Campus                     Client Services
CQU Campus

I want to take a break, or go Application for Deferment of           Client Services
home for a term               Studies

I want to apply for credit, or      Application for Credit           Faculty
exemptions for previous             Transfer
studies
I want to apply for special Applications for Special                 Faculty
consideration in my exams   Consideration in an
                            Examination – Medical or
                            Other
I want to apply to defer my Application for Deferred                 Faculty
exams                       Examination - Medical or
                            Other

I want to apply to have my Application for Review of                 Faculty
grade reviewed             Grade

I want an extension for my Request for Extension on an Faculty
assignment                 Assignment

I want to request a letter of Student Request for Action             Reception
enrolment                     Form

I want to request an official Student Request for Action             Reception
laminated transcript          Form

I want to request a statement Student Request for Action             Reception
of completion                 Form




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