WELFARE RIGHTS SERVICE
Disability Living Allowance –
Completing the Claim Form
People with Mental Health Problems
This guide is designed to assist with completing the Disability Living Allowance claim form for
people with mental health problems. It concentrates mainly on the actual claim form and
information to support your claim.
There is a companion guide that looks at the rules and regulations that govern Disability
Living Allowance claims called “DLA - What is it - How to Claim”
Completing Parts 1 - 3.
Parts one to three of the Disability Living Allowance claim pack are relatively straightforward
and ask mainly factually questions.
Part 4 page 4
What are your illnesses or disabilities?
Any award of Disability Living Allowance will be based on the person’s health problems. If
they have been given a specific diagnosis by their doctor or consultant write this in here. If
there is no diagnosis use this box to describe how the condition affects the person. If there
are physical health problems do not forget to give details of these.
What medicines, tablets or other treatments have been prescribed for your illnesses or
List all your medication and tablets and where possible how much and how often they are
taken. Also list any other treatment or support, e.g. seeing someone from the Community
Mental Health Services on a regular basis.
Part 6 page 5
More about you
Tick all of the boxes that apply to you. If you have any other problems that affect the amount
of support you need tick the relevant box(es).
Parts 7 – 24
Parts seven to twenty four (pages 6 to 24) ask about the help you need and are covered at
the end of this briefing note.
Parts 25 – 27
These sections ask for factual information concerning stays in hospital and residential care.
Part 28 page 26
When the problem started
This could have been some time ago; often people have experienced problems for some time
before they receive any help or have the problem diagnosed.
But remember you must have had the problem for at least 3 months before Disability Living
Allowance can be paid.
Remember to tick the box to say that you think the problems will last for at least 6 months.
Part 29 page 27
Who would you like to tell us about your illnesses or disabilities?
Please give the details of the person who knows the most about the condition and its affects
on a day to day basis. It is better if this is someone who knows the person in a professional
capacity such as a social worker, Community Psychiatric Nurse (CPN), support worker or
GP. However, if the best person is a carer or a family member it is fine to put in their details.
Tell the person whose name you have used as the DWP may contact them to ask about you
and your health problems.
Part 30 page 27
Your family doctor or health centre
The DWP often contact the GP for more information. It is often therefore a good idea to make
sure the doctor knows the full extent of how the condition affects the person. This ensures
the GP provides an accurate and up to date account of their health problems.
Part 31 page 28
Your hospital doctor or specialist
If there is more than one consultant then use this space to put in the consultant that sees
them for their main illness or disability. It is a good idea then to put in a separate sheet
detailing all other consultants or specialists.
Part 32 page 29
The DWP need the consent of the person claiming to contact the people named on the form.
It is advisable to grant this as professional opinion will hopefully support the claim. Tick the
relevant box and sign and date.
Part 33 page 30
Statement from someone who knows you
You can get somebody who knows you and your care needs well to fill in this part of the form.
They do not need to read your answers to be able to comment. It is best if a professional
such as a GP, CPN or Consultant fills in this part of the form. You can photocopy this section
and give it to the person you wish to fill it out and attach it to the form. If you cannot get a
health professional to fill out this part get someone else who knows your care needs to
complete it for you.
If you cannot get this part completed quickly do not worry it is more important to send the
form back as soon as possible
Parts 34 pages 31 – 33
About benefits and pensions
These pages request factual information about any state benefits or pensions in payment or
claimed and decision awaited.
Part 35 pages 34 – 37
Making payments to you
It is now the policy of the Department for Work & Pensions to get people to have their benefit
paid into a bank account. Pages 34 – 37 look at how the benefit will be paid. If the person
does not want to be paid into a bank account you will need to tick to indicate this on page 37.
The DWP will contact them about this.
Part 36 page 38
Read the declaration and sign the form.
Part 37 page 39
What to do now
If the form was received from the DWP then there should be a date on the front cover of
Section One to send the form back by. The top date should be the date that the form was
requested and the second date is usually six weeks later and the date to return the form by.
If the form was provided by an advice agency there may not be a date on the front. In this
case it is important to get the form sent back as soon as possible as the claim can only start
from the date that the DWP receive it.
It is better to seek specialist help rather than contacting the 0800 telephone number given.
The people operating this service are unlikely to have specialist knowledge of mental health
It is also not advisable to request a doctor to visit at this stage. However, a DWP doctor may
have to visit later.
Completing parts 7 – 24 pages 6 – 24
This section asks for details on how the person’s illness or health problems affect their
everyday needs. It is important to describe the help that the person actually needs, rather
than the help they receive.
You may find that you are repeating yourself in different sections. This is fine, it is better to
put in too much information than miss out any details on how the condition affects the person.
For each section we have tried to put statements or questions which act as a prompt to help
you complete the form as successfully as possible.
Some sections ask what equipment you use to help you with certain problems and situations.
Generally, with mental health problems no equipment is used .If you do use equipment state
this in the appropriate section, explaining what equipment you use, how it helps and if you
need any help to use it.
Part 7 page 6
This page only applies if the person has physical problems with walking.
Part 8 page 7
Having someone with you when you are outdoors
This is an important page. If you only complete this page in the whole pack this may lead to
an entitlement to the Mobility Component at the low rate.
In this page you need to describe the problems that you have with walking in places that are
unfamiliar. The person may be able to go to lots of places near their home, like the post office
or shops, but how would they cope if they had to go to somewhere like Birmingham and get
about without someone’s help or assistance.
Leaving the House Coping with being Outdoors
• I have to be encouraged to go • I get panic/anxiety attacks
• I feel too tired and lethargic to leave the • I get breathless/tearful/angry/ill
house • I am not safe
• I worry for days if I know I have to go • I hear voices/have disruptive thoughts
somewhere that effect my concentration
• I get panicky/anxious before I go • I think people are looking/talking
• I do not sleep the night before about/laughing at me
• I feel/I am sick beforehand • I have shouted at people
• I have to prepare myself/things in a • I have to get to a place of safety
certain order • I have to have company
• If I do it wrong I have to start again • I get confused/disorientated in
• I have to check and recheck things unfamiliar places
• I am afraid of open spaces/crowds
Describe in your own words the help you need whether it is someone to make sure you or
members of the public are kept safe or that you need encouragement to go outdoors. Explain
if you need someone to keep you calm if you feel anxious, panicky or aggressive. You may
need help if you become lost, confused or distracted.
You may also wish to add examples of particular dangerous or distressing situations you
have found yourself in as a result of you mental health problems.
How many days a week do you need someone with you when you are outdoors? Even
if you never go out because of your condition it does not matter. The test is if you were to go
out every day on how many days would you need help. If it is every day then write 7 days if it
is less write that amount. Anything less than 5 days a week is less likely to count.
Part 9 Page 8
Falls or stumbles
This is not usually relevant to mental health problems. However, some people may have
problems with the side effects of medication making them dizzy or perhaps panic attacks
leading to falls.
If this applies give examples of when and where there have been falls and any injuries
sustained. If possible give details of how if someone was there this would improve the
• My medication causes • I am distracted by voices/thoughts that
dizziness/blurred vision/trembling make me lose concentration and I
• I experience panic attacks that make bump into things/trip
me feel dizzy/weak
Describe the help you need and if the symptoms occur inside and/or outside. Explain if you
injure yourself or become disorientated after a fall and need help to recover.
Explain where you may fall or stumble, if it is everywhere or anywhere or on uneven road
surfaces, kerbs or in crowded shops and streets.
Give any examples of times that you have fallen or stumbled and the consequences.
Tell us roughly how often you fall or stumble? Include all falls or stumbles indoors and
outdoors. Indicate how many times a day or week.
Page 10 Page 9
Moving around indoors
Although people may be able to physically move about they may need encouragement or
prompting to do this.
• I sit in a chair all day • I must do things in order
• I go back to bed in the day • I try to do too much/cannot finish anything I
• I have no energy/motivation to do start as I lack concentration
anything • I have to be clean all of the time
• I pretend to be out • I experience distracting thoughts/voices
• I lose track of time • I think I am being watched
• I fall asleep during the day • I get aggressive/violent
• I am too depressed/low to move • I sit for hours thinking repetitively/obsessively
• My medication makes me tired/lethargic and do not move
• I suffer panic anxiety attacks
Explain the help and care that you need. Do you need motivation and encouragement to do
simple tasks or move around? Do you need someone to help you concentrate to finish what
you are doing? Does it help to have company to break the chain of obsessive thoughts, lift
your low mood or calm your anxiety? Do you miss meals, appointments or medication
because you stay in the same place all day? Do you become more isolated, depressed or
How long on average do you need help moving about each time? How long on average
would you need someone with you each time you needed reminding or encouraging to move
How many days a week do you need help with moving about indoors? If you always
need help moving around or being motivated to move around indoors then the answer is 7
days even if it is only for a part of each day. If you only need help on bad days try to give an
average number of bad days a week. Under 5 days a week is less likely to count.
How many times a day do you need help? Count all the times you would benefit from help.
If this is difficult to answer, write “throughout”, “frequently” or “at regular intervals throughout
Part 11 Page 10
Getting out of bed in the morning and into bed at night
Do you have difficulty getting up in the morning or going to bed at night? People with mental
health problems tend not to have physical difficulties with being able to go to bed or get up,
the problems are generally due to motivation and interest.
Getting up in the Morning Going to Bed at Night
• I need prompting encouragement to get • I need encouragement to go to bed
up • I put off going to bed as my
• I feel safer/hide away in bed anxiety/agitation get worse at night
• I stay in bed all day • I sleep downstairs
• I go back to bed during the day • I am scared of dying in my sleep
• My medication makes me sleepy • I am not tired/too high to go to bed
• I sleep so poorly that I am exhausted in • My medication causes insomnia
the morning • I lose track of time
• I see no point in getting up
Explain the help you need to go to bed or get up in the morning. Give any examples of things
that have happened because you find it difficult to get up or go to bed. Do you lack motivation
or inclination to get up/go to bed? Do you need encouragement and prompting to get up/go to
bed? Would you stay in bed if someone did not persuade you to get up? Would you stay up
all night if you were not prompted to go to bed?
How many days a week…? If you have problems getting up or going to bed every day then
the answer is 7 days. If you do not, give an average that takes into account bad spells.
Anything fewer than 5 days is less likely to count.
How long on average…? Give an estimate of how long it takes to get out of and into bed.
Include any time it takes for someone to prompt or encourage you to get out of or go to bed.
Part 12 page 11
When you are in bed
Do you have problems when you are in bed?
• I suffer from insomnia
• I have night terrors • I get up and pace around
• I have repetitive and obsessive • My tablets make me drowsy-I am not
thoughts that stop me sleeping/make safe if I get up
me anxious/cause panic attacks • I have gone to sleep with a cigarette
• I hear voices burning in my hand
• I suffer flashbacks • I think about harming myself when I am
• I sleepwalk
Explain the help you need when you are in bed. Do you need calming and reassuring to
enable you to sleep? Do you need someone to keep you safe and secure? Give any
examples of situations or incidents that have happened when you are in bed.
How long …? How long would it take for someone to help you or reassure you until you are
How many nights a week …? If you have problems every night then the answer is 7 nights.
If not, then give an average to include any bad spells. Anything fewer than 5 nights is less
likely to count.
How many times a night? If this varies give an average. If you have problems repeatedly
through the night then write "throughout” or “frequently”
Part 13 page 12
Help with your toilet needs
This section is often not relevant for people with mental health problems and is more likely if
people have problems such as incontinence. However, think if you are sometimes so anxious
that you may have had an accident, or if your medication makes you so sleepy that you
haven’t woken up and experienced problems. Other issues could be where people don’t use
the toilet properly due to self-neglect or incomplete self-awareness.
Part 14 page 13
Washing, bathing and looking after yourself
Do you have problems with washing and bathing and generally taking care of your personal
hygiene? These issues can be due to motivation and inclination to deal with personal care or
to stop any repetitive compulsive behaviour.
• I need motivation/encouragement to get • I feel the need to wash/bathe/shower
washed/bathe/shower/shave/clean my very often
teeth • I have to do things a certain way and a
• I forget to wash/bathe certain number of times
• I hate (certain parts of) my body • I scrub my skin red raw/until it is sore
• I do not wear /cannot get rid of • My medication makes me sweat so I
tampons/towels have to wash more often
• I lack self esteem
• I am to low to care about my personal
Explain the help you need with dealing with your personal care. Do you need motivation and
encouragement to wash? Do you need reminding to take a bath? Does someone have to
stop you from doing something too many times so that you do not injure yourself?
How long…? Include the time taken to motivate or encourage you to wash or bathe. It may
also include the time taken to get undressed, bathe, dry yourself and get dressed again.
How many days a week…? If you have problems every day the answer is 7 days. If not give
an answer that fully takes into account any bad spells. Anything fewer than 5 days is less
likely to count.
Part 15 Page 14
Getting dressed and undressed
Do you have problems getting dressed or undressed? Do you need motivation or
encouragement to get dressed/undressed? Do you need help choosing appropriate clothing?
• I forget to put on clean clothes • I have to dress/undress in a certain way
• I go to bed in my clothes • I find it too much of an effort to get
• I sit around all day in my nightclothes dressed
• I lack motivation/am too low to get • I lack self esteem
dressed • I do not care what I look like
• I see no point in getting dressed • I wear baggy clothes to hide my body
• I have difficulty choosing what to wear
• I wear inappropriate clothes
Explain the help you need to make sure you get dressed or undressed appropriately. Do you
need someone to remind you to change your clothes? Do you need to be advised to wear
proper clothing for the weather? Do you need prompting and encouragement to change you
clothes/get dressed/get undressed. Do you need motivation to wear clean clothes and take
an interest in your appearance?
How long…? How long does it take for someone to make sure you get dressed in
appropriate clean clothing and get undressed at night? If you have to get dressed in a certain
order, how long does this take? Include the time it may take for someone to motivate or
encourage you to get dressed/undressed.
How many days a week…? If you require help every day the answer is 7 days. If not, give
an average that takes into account any bad spells. Anything fewer than 5 days is less likely to
How many times a day…? If you need help only getting dressed in the morning or
undressed at night the answer is 2 times. If you would benefit from changing during the day,
for example because your condition or medication causes you to sweat a lot, remember to
include these times as well. If the help you need varies give an average.
Part 16 Page 15
Preparing a cooked main meal
This is an important page. If you only complete this page in the whole pack this may lead to
an entitlement to the Care Component at the low rate.
Do you need help in preparing a cooked meal? This does not mean you have to prepare or
cook the meal it is to find out, if given the ingredients and equipment you would be able to
prepare a healthy meal.
• I feel so low I cannot start to cook
• I can only manage convenience things • I forget to check the “sell by” date on food
• I cannot concentrate to get everything • I suffer panic/anxiety attacks that stop me
ready at the same time from cooking
• I cannot concentrate to follow a recipe • I worry that I will poison myself if food is
not cooked properly
• I am easily confused or distracted and
may leave pots and pans boil away • My medication makes me sleepy/forgetful
• I let things burn/burn myself • My medication makes me shaky/unsteady
• I worry that food is poisoned • Thinking about food makes me feel ill/sick
• I may forget what I am doing and start • I do not eat for days
to do something else
Explain the help you need to prepare and cook a meal. Do you need motivation and
encouragement to begin the cooking process? Do you need supervision to ensure your
safety and security? Are you more likely to cook if there is someone there to remind you?
Give any examples of incidents or occasions where accidents have happened because of
your mental health problems.
How many days a week…? If you always have problems the answer is 7 days. If the
number of days varies give an average including any particularly bad spells. Fewer than 5
days is less likely to count.
Part 17 Page16
Do you have problems at mealtimes? Do you only eat junk food/snacks? Do you need to be
encouraged, reminded or told to eat?
• I have little or no appetite • I binge on food then make myself sick
• I need encouragement to eat regularly • I take diuretics/laxatives after eating
• I need encouragement to eat properly • I constantly think about food and the
• I do not eat for days effect it has on me
• I think people are trying to poison me • I want to harm myself/I feel
• I have certain rituals concerning meals disgusted/depressed after eating
• I do not have mealtimes • I get upset by the mess – I want to
• I feel too depressed/tired/lethargic to clean up before I have eaten
eat • I get too anxious/excited to eat
• I forget that I have eaten • I avoid eating meals
Explain what help you need at mealtimes. Do you need to be encouraged to eat a balanced
diet? Would supervision help you to stop making yourself sick after a meal? Does it help if
someone prepares food for you?
How long…? If someone helps you how long do they spend doing this? If you constantly
obsess about food or would binge eat if unsupervised you may answer “throughout” or
How many days a week…? If you have problems every day the answer is 7 days. If you
require help less often then give an average taking into account periods when your condition
is more severe. Anything fewer than 5 days is less likely to count.
How many times a day? Remember to state if you have to eat frequently during the day or if
you starve yourself and your thoughts are constantly about food and its effect on you. If your
condition varies give an average.
Part 18 Page 17
Help with medical treatment
Taking the correct medication at the right time can often be crucial in ensuring people’s
conditions do not deteriorate and making sure that they do not need to come into hospital. Do
you need help with medication only during the day or night or both?
• I forget if I have taken my medication • My medication makes me feel
• I refuse to take my medication tired/lethargic/confused/disorientated
• I am unaware when my condition • My medication causes involuntary
• I have to have depot injections • I have deliberately taken an overdose
• I over medicate myself • I feel better if I stop taking my
• If I do not take my medication my medication
behaviour changes dramatically
Describe the help you need with your medication during the day and or night. Do you get
confused as to whether you have taken your medication or not? Do you get too tired or low to
take your medication? If you take too little or too much medication does it seriously
compromise your safety or that of others? Does your behaviour change do you suffer
withdrawal symptoms? Does it help if someone reminds you to take your medication? Does it
help if there is someone there to make sure you do not take too much medication,
accidentally or deliberately? Give any examples of instances where you have experienced
problems because you have taken too little or too much medication.
How long each time during the day/night? If this varies give an average or give a range of
How many days/nights a week? If you always have problems then answer 7 days and/or
nights. If the help you need varies then give an average taking into account any bad spells
that you have. Anything fewer than 5 days/nights is less likely to count.
How many times a day/night? If you need prompting or reminding every time you need
medication answer the number of times you have to take your medication. If you need
reminding that you have all ready taken your medication and you may overmedicate the
answer is “frequently” or “throughout the day”. If your condition varies give an average.
Part 19 Page 18
Someone keeping an eye on you
Do you need someone to keep an eye on you to make sure you or the public are safe. This
can be both indoors and outdoors.
• I become anxious or distressed if left • I believe I can do anything
alone • I lack concentration/am confused and
• I am at risk if left alone as I leave am not aware of potential dangers
cookers/taps on leave cigarettes • I think people want to harm me
burning • I neglect my physical health
• I have tried to kill myself/plan how to kill • I become confused and wander off
myself • I do not believe I am ill/do not realise
• I cut/burn/hurt myself deliberately when my symptoms are getting worse
• I do not eat healthily • I go on spending sprees
• I make myself sick • I have to be taken to hospital when I
• I get angry/frustrated/scared and am ill
smash things or hurt people • I am vulnerable/have damaging
• I hear voices that tell me to do things relationships/friends
Do you need someone with you to keep you from coming to harm? Do you need someone to
stop you becoming aggressive? Give examples of times when you were put at risk of harm
because of you mental health problems. Give reasons why having someone with you would
make it less likely that you come to any harm or harm others.
How long…? In order to count towards an award of DLA someone has to provide
“supervision” for a certain amount of time.
During the day. The supervision needs to be constant, which means that someone has to be
available most of the time, although they are generally allowed breaks. If this is the case the
answer is “all of the time” or “constantly”.
At night. The supervision needs to be for at least twenty minutes or at least twice a night to
If, however, your supervision needs are less than the above still write them down as it will help to
indicate the general level of your condition and the problems you face because of it.
How many days/nights a week? If you have problems every day/night then the answer is 7
days/nights. If your supervision needs vary then give an average taking into account any
particularly bad periods.
How many times a day/night?
During the day, if your supervision needs are most of the time then answer “frequently” or
“throughout”, otherwise give an average.
During the night someone has to be awake to watch over you for at least twenty minutes or
twice for shorter periods.
Part 20 Page 19
Dizzy spells, blackouts, fits, seizures or something like this.
• My medication makes me dizzy/feel • There is no warning to when I feel
faint dizzy/faint – it can happen anywhere at
• I feel dizzy/faint during a panic attack any time
• I feel dizzy/faint when I am confused or • I have to sit down/lie down after a dizzy
disorientated spell or feeling faint
Would having someone with you help you relax during or after a panic attack? Do you need
help from someone after feeling dizzy/faint? Are you in danger of harming yourself if you feel
How long each time during the day/night? Give an average that should include the time
that someone is on hand or stays awake in case you may need them. If your medication or
condition constantly makes you feel dizzy or there is a potential for fits or a blackout at any
time then answer “throughout” or “frequently”.
How often during the day/night? If this varies give an average. If dizziness, blackouts or fits
could occur at any time the answer is “throughout” or “frequently”.
Part 21 Page 20
The way you feel because of your mental health
Describe the way you feel and how it affects your life. Explain the things you cannot do
because of your mental health problems. Generally mental health problems affect a sufferers
life to some degree all of the time. You may feel that you have mentioned some or all of
these problems already it will do your claim no harm to say the difficulties that you have to
cope with again.
• I suffer anxiety/panic attacks • I have delusions
• I suffer depression • I neglect myself
• I am paranoid • I get angry/frustrated
• I hear voices • I feel that life is not worth living
• I have hallucinations
Do your mental health problems mean that you cannot live what most people would consider
a “normal life”? Do your symptoms fluctuate but never fully go away? Explain how you feel
most of the time and give examples of particularly difficult emotions or situations that you
have to deal with.
Tell us roughly how often this happens and how long you need help for when this
happens. If your mental health problems have some effect on the way you feel all or most of
the time then indicate it here. The amount of time you need help for may vary depending on
the situation. You may need help of one form or another most of the time, if this is the case
write “throughout” or “frequently”.
Part 22 page 21
Communicating with other people
Do you have problems communicating with other people? Do you isolate yourself because of
your mental health problems? Do you have difficulty dealing with your mail or filling out
forms? Are your problems due to medication?
• I am too tired or low to talk to people • I get tearful when I talk
• I lack self esteem • The voices stop me listening/tell me
• I lack concentration to allow me to things about people
follow the thread of a conversation • I do not answer the door
• I do not trust people • I do not answer the telephone
• I avoid people • I I get confused/frustrated filling out
• I forget things I have been told forms
• I feel self conscious around people • I have no social life
• I cannot talk to strangers • I avoid new situations
• I find it difficult to talk to my family and • I do not open my post
friends • When I am high I spend all of my
• I become irritable frustrated money
• I get anxious/panic attacks if I have to
Explain how your problems communicating affect your life. Do you get friends or family to call
at certain times so that you will answer the door/telephone? Have you stopped going out or to
places/activities because of your problems communicating? Have you lost touch with friends
or family? Give any examples when communicating with people has been particularly difficult
or has caused specific problems.
Equipment. Do you write letters or use the telephone to avoid meeting people face to face.
Do you have a spy-hole in your door so that you can avoid answering the door. Do you use
your answerphone/call screening to avoid talking to people you do not want to speak to.
How long each time? Give an average or say that it varies according to the activity.
How many days a week? If you always have problems communicating then the answer is 7
days. If not then give an average that takes into account bad or worse spells. Fewer than 5
days is less likely to count.
How many times a day? If your condition varies give an average. If you have difficulty
communicating all of the time then write “throughout” or “frequently”.
Pages 22 & 23
Help you need when you go out during the day or evening
Give examples of what you would do (you do not need to do the activities) if you had the help
Going out can include going to the cinema, theatre, into a city centre shopping or any activity
that you are not able to perform.
At home could mean having friends/family round for a meal, gardening decorating, or even
watching the television if someone being there would help your concentration
How many days a week? How often would you like to do these things or how often do you
do them with help
How many times a day? If this is something you would like to do more than once a day then
say how many times.
How long do you usually need help for each time? Do you need help all of the time with
the particular activity or just setting up or putting away?
What help do you need from another person? Detail what help or support you need and
whether it is encouragement, prompting, supervision to ensure you safety and security,
helping you to keep calm, help to concentrate.
Part 24 Page 24
More about the way your illness or disabilities affect you
Use this box to include any information that you have not been able to include anywhere else
on the form and you think will be relevant. Detail any hospital admissions and times that you
have been taken to hospital for your own safety. If you have had any other treatments that
you have not been able to include may be added. If there are any particular incidents or
situations that demonstrate the problems you have, then write about them here.
There may be groups or organisations that give you help and support not in connection with
particular activities that might have a bearing on your claim. They may talk to you, listen to
you and encourage you. If you did not have this support your condition may deteriorate and
you may put your well being in danger or have to be admitted to hospital. Give as much
information about the support you receive and what would happen without it.
Where can I get more information?
If you are a mental health service user or carer or a member of staff working in mental health,
advice and information is available from the:-
Benefit Advice Support Line
on 0116 2256222 Monday – Friday 9.30-12.30am.
For people living in the County, information and advice is available from:-
Leicestershire County Council Welfare Rights Advice Line
on 0116 2779496 Thursday 9.30-12.30am.
For people living in the City, information and advice is available from the:-
on 0116 2543399 Monday – Wednesday 1.00-4.00pm.
If you have any comments or suggestions on this factsheet then please send them to:-
The Training and Information Officer
Leicestershire County Council
The information in this guide is as accurate as possible at the time of production. However, it
is only a guide, and therefore cannot be completely accurate and cover every possible
We recommend that you always seek advice from a competent person in cases of doubt.