ClosedResolved Tickets by OIT Section Tickets Created

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ClosedResolved Tickets by OIT Section Tickets Created Powered By Docstoc
					                                              Create
                                               Date         Short Description
  Closed/Resolved Tickets by OIT Section
       Tickets Created Between          03/01/2008        and 03/31/2008

Academic_Administrati        Total:       1
      AA_Registrar                          Total: 1
              Closed                          Total: 1
   Ticket Number: 0000185989             03/12/2008         Code Table Reports Setup


BSG:Acad_Admin               Total:       22
      blanchet                              Total: 3
               Closed                         Total: 3
   Ticket Number: 0000186459             03/26/2008         ABORT: ARBM4403
   Ticket Number: 0000185547             03/04/2008         Notice file did not transfer from our server to Sallie Mae this
morning.
   Ticket Number: 0000185548             03/04/2008         A test acknowledgment file was sent to Sallie Mae in error.
      dina                                  Total: 9
               Closed                         Total: 9
   Ticket Number: 0000185508             03/03/2008         AA Log Review for Legacy SIS.
   Ticket Number: 0000185730             03/06/2008         AA Log Review for Legacy SIS.
   Ticket Number: 0000185734             03/06/2008         AA Log Review for Legacy SIS.
   Ticket Number: 0000186411             03/25/2008         Research student record
   Ticket Number: 0000185902             03/11/2008         Posting problem with SAPRD
   Ticket Number: 0000185907             03/11/2008         Data Cleanup for Additional Majors
   Ticket Number: 0000186071             03/13/2008         AA Log Review for Legacy SIS.
   Ticket Number: 0000186039             03/13/2008         Student needs to add classes back
   Ticket Number: 0000186573             03/27/2008         Add new User Ids to SADB1
      psimon                                Total: 1
               Closed                         Total: 1
   Ticket Number: 0000185541             03/04/2008         Backload of Info from State
      putro                                 Total: 9
               Closed                         Total: 9
   Ticket Number: 0000185884             03/11/2008         Data Cleanup for SA Conversion to PS
   Ticket Number: 0000185965             03/12/2008         Re: PSAT load failed - No Success
   Ticket Number: 0000186056             03/13/2008         HP rooms
   Ticket Number: 0000185961             03/12/2008         RE: PSAT load failed - No Success
   Ticket Number: 0000186297             03/21/2008         Remove "@" signs from Transcript Titles records.
   Ticket Number: 0000186294             03/21/2008         SADB1 query access problem
   Ticket Number: 0000186441             03/25/2008         Fix Errors in Valid Values for VAAV Majors and fix DCIs
   Ticket Number: 0000186758             03/31/2008         Create new user in SADEV
   Ticket Number: 0000186458             03/25/2008         Next 3/27: Online Transcript


BSG:DBA                        Total:     87
     chriss                                 Total: 21
              Closed                          Total: 21
   Ticket Number: 0000186383             03/24/2008         SADMO - recompile Cobols
   Ticket Number: 0000186731             03/31/2008         Run scripts in SAPRD
   Ticket Number: 0000186737             03/31/2008         HRPRD AUDIT TRAIL
   Ticket Number: 0000186736             03/31/2008         FSPRD AUDIT TRAIL
   Ticket Number: 0000186648             03/28/2008         Web Auth and Portal
   Ticket Number: 0000186482             03/26/2008         FSPRD AUDIT TRAIL
   Ticket Number: 0000186483             03/26/2008         HRPRD AUDIT TRAIL
   Ticket Number: 0000185959             03/12/2008         PSAT load failed - No Success
   Ticket Number: 0000186101             03/14/2008         HRPRD AUDIT TRAIL
   Ticket Number: 0000186100             03/14/2008         FSPRD AUDIT TRAIL
                                   Create
                                    Date          Short Description
     Ticket Number: 0000186154   03/17/2008       HRPRD AUDIT TRAIL
     Ticket Number: 0000186153   03/17/2008       FSPRD AUDIT TRAIL
     Ticket Number: 0000185986   03/12/2008       oracle password reset - mmurphy
     Ticket Number: 0000185458   03/02/2008       Please execute the attached script in the CSDEV instance.
     Ticket Number: 0000185555   03/04/2008       Create view in CSTST
     Ticket Number: 0000185558   03/04/2008       Please execute following in CSTST
     Ticket Number: 0000185713   03/06/2008       access to oracle db1
     Ticket Number: 0000185826   03/10/2008       HRPRD AUDIT TRAIL
     Ticket Number: 0000185825   03/10/2008       FSPRD AUDIT TRAIL
     Ticket Number: 0000185724   03/06/2008       SACNV- Oracle access for SFLOCKE
     Ticket Number: 0000185559   03/04/2008       Refresh FSTST
        haddaway                    Total: 24
                 Closed               Total: 24
     Ticket Number: 0000185566   03/04/2008       vpn access - shuggi1
     Ticket Number: 0000185468   03/03/2008       Unlock account in Shadow
     Ticket Number: 0000185565   03/04/2008       VPN access - sblase1
     Ticket Number: 0000185593   03/04/2008       Recreated view in CSTST
     Ticket Number: 0000185469   03/03/2008       Invalid dates in M_SCHOOL_CODES in Shadow
     Ticket Number: 0000185478   03/03/2008       real simple ai database addition
     Ticket Number: 0000185529   03/03/2008       Please execute attached script against CSDEV instance.
     Ticket Number: 0000185782   03/07/2008       remove VPN access for users 'dlee3' and 'm42'
     Ticket Number: 0000185781   03/07/2008       vpn access for user 'mf4'
     Ticket Number: 0000185780   03/07/2008       remove oracle sis shadow access for users 'dlee3' and 'm42'
     Ticket Number: 0000185779   03/07/2008       Add 'mf4' to oracle shadow sis
     Ticket Number: 0000185764   03/07/2008       HRPRD AUDIT TRAIL
     Ticket Number: 0000185643   03/05/2008       HRPRD AUDIT TRAIL
     Ticket Number: 0000185642   03/05/2008       FSPRD AUDIT TRAIL
     Ticket Number: 0000185763   03/07/2008       FSPRD AUDIT TRAIL
     Ticket Number: 0000185601   03/04/2008       FSPRD Updates to fix FnA
     Ticket Number: 0000185573   03/04/2008       oracle table access - sblase1 and shuggi1
     Ticket Number: 0000185575   03/04/2008       oracle password reset
     Ticket Number: 0000185972   03/12/2008       FSPRD AUDIT TRAIL
     Ticket Number: 0000185973   03/12/2008       HRPRD AUDIT TRAIL
     Ticket Number: 0000186253   03/20/2008       FSPRD Update for F&A
     Ticket Number: 0000186216   03/19/2008       Error in explain plan
     Ticket Number: 0000186156   03/17/2008       migrate oitobjs function from DEVL to UMBC
     Ticket Number: 0000186649   03/28/2008       VPN dependency
        jeremy                      Total: 42
                 Closed               Total: 42
     Ticket Number: 0000186365   03/24/2008       FSPRD AUDIT TRAIL
     Ticket Number: 0000186488   03/26/2008       CSDEV down in stat
     Ticket Number: 0000186651   03/28/2008       HRPRD AUDIT TRAIL
     Ticket Number: 0000186650   03/28/2008       FSPRD AUDIT TRAIL
     Ticket Number: 0000186633   03/28/2008       PS_PROJ_RESOURCE refresh fsdev
     Ticket Number: 0000186589   03/27/2008       Please bounce the app server and web server on CSPRD
(including clear
     Ticket Number: 0000186475   03/26/2008       stat error
     Ticket Number: 0000186466   03/26/2008       SQL Access to SACNV2
     Ticket Number: 0000186445   03/25/2008       Anne Watson needs an Oracle account.
     Ticket Number: 0000186366   03/24/2008       HRPRD AUDIT TRAIL
     Ticket Number: 0000186379   03/24/2008       SQL Server access
     Ticket Number: 0000186746   03/31/2008       Fwd: migrate oitobjs function from DEVL to UMBC
     Ticket Number: 0000186742   03/31/2008       oracle accounts in SADMO
     Ticket Number: 0000186670   03/28/2008       SACNV AE jobs stuck in queued
     Ticket Number: 0000186067   03/13/2008       Database refresh hr90tst
     Ticket Number: 0000186094   03/14/2008       Stat fails to migrate SQR to CSPRDNT
     Ticket Number: 0000186222   03/20/2008       oracle password reset - dutta
     Ticket Number: 0000186226   03/20/2008       Please copy table contents from CSTST to CSDEV
                                              Create
                                               Date          Short Description
     Ticket Number:   0000186231            03/20/2008       please run attached in CSDEV
     Ticket Number:   0000186422            03/25/2008       Execute script in CSPRD
     Ticket Number:   0000186298            03/21/2008       Please run attached in CSPRD
     Ticket Number:   0000186290            03/21/2008       HRPRD AUDIT TRAIL
     Ticket Number:   0000186289            03/21/2008       FSPRD AUDIT TRAIL
     Ticket Number:   0000186280            03/21/2008       Derek and tony have queued jobs CSDEV
     Ticket Number:   0000186269            03/20/2008       Please run attached in CSTST
     Ticket Number:   0000186266            03/20/2008       Please execute the attached SQL script against the CSPRD
instance.
     Ticket Number:   0000186264            03/20/2008       Please place the attached file in the CSPRD instance directory
structure
     Ticket Number:   0000186249            03/20/2008       Execute script in HRPRD
     Ticket Number:   0000186227            03/20/2008       Create View in CSPRD & HR90TST
     Ticket Number:   0000186225            03/20/2008       Please run attached in CSDEV
     Ticket Number:   0000186199            03/19/2008       HR90TST Cobol error
     Ticket Number:   0000186198            03/19/2008       HRPRD AUDIT TRAIL
     Ticket Number:   0000186197            03/19/2008       FSPRD AUDIT TRAIL
     Ticket Number:   0000185671            03/05/2008       UMBC listener down
     Ticket Number:   0000185665            03/05/2008       Please run attached in FSTST
     Ticket Number:   0000186255            03/20/2008       FSPRD temp tables del - fna
     Ticket Number:   0000185638            03/05/2008       Please execute following in FSPRD
     Ticket Number:   0000185612            03/04/2008       Please run attached in fsprd
     Ticket Number:   0000185488            03/03/2008       FSPRD AUDIT TRAIL
     Ticket Number:   0000185489            03/03/2008       HRPRD AUDIT TRAIL
     Ticket Number:   0000185514            03/03/2008       Please create table from script in CSDEV and populate with data
     Ticket Number:   0000185528            03/03/2008       Please create table from scipt and populate in CSTST


BSG:Finance                        Total:    30
     afinn                                     Total: 7
               Closed                            Total: 7
    Ticket Number: 0000185695               03/06/2008       #1, GRANTS - BIJOB03K Processing
    Ticket Number: 0000185618               03/05/2008       #1, Grants - BIJOB03K No Success,
    Ticket Number: 0000185589               03/04/2008       #1, GRANTS - ARUPDATE No Success, Unique Constraint for
Dep.#
    Ticket Number: 0000185705               03/06/2008       Budget Checking for Payroll
    Ticket Number: 0000186495               03/26/2008       2 SQL TCodes to "NORS"
    Ticket Number: 0000186744               03/31/2008       1 SQL TCodes to "NORS"
    Ticket Number: 0000186761               03/31/2008       Workflow Ticket for missing electronic routing for Proposal
#0000003
       dharley                                 Total: 3
               Closed                            Total: 3
    Ticket Number: 0000186291               03/21/2008       1CSPRD (PAYROLL PROCESSES APPEARING IN UMBC
INTER
    Ticket Number: 0000186293               03/21/2008       1CSPRD (CHANGE PAR - TERMINATIONS)
    Ticket Number: 0000185851               03/10/2008       2HR90TST - Navigation in the Wrong Place
       slong                                   Total: 20
               Closed                            Total: 20
    Ticket Number: 0000186286               03/21/2008       1HR90CSPRD: Access to Translate Table
    Ticket Number: 0000185624               03/05/2008       management reports
    Ticket Number: 0000185622               03/05/2008       1 PRD Self-Support Management Report inaccurate
    Ticket Number: 0000185858               03/10/2008       1HR90TST - Not able to view log files
    Ticket Number: 0000186462               03/26/2008       #1, Grants - UMGMFACR No Success
    Ticket Number: 0000186463               03/26/2008       1CSPRD (MILITARY STATUS CONVERSION)
    Ticket Number: 0000185921               03/11/2008       ERROR - PSXFER:
    Ticket Number: 0000186295               03/21/2008       1CSPRD (NATIONAL ID TYPE OF 'OLD')
    Ticket Number: 0000186287               03/21/2008       1HR90CSPRD: Missing Leave Plans
                                             Create
                                              Date         Short Description
    Ticket Number:   0000186288            03/21/2008      1CSPRD (UM PERSON INFO BATCH PROCESS NOT
APPEARING
    Ticket Number:   0000186283            03/21/2008      1CSPRD (TERMINATED EMPLOYEES APPEARING WITH
STATUS
    Ticket Number:   0000186278            03/21/2008      FS-JGEN Instance # 662386 PR2008019
    Ticket Number:   0000186465            03/26/2008      1CSPRD (SCRIPT TO UPDATE JOB CODE TABLE -
CURRENCY)
    Ticket Number:   0000186262            03/20/2008      report in queue status for at least 60 minutes
    Ticket Number:   0000186256            03/20/2008      2HR90TST:Modify PER099 Application Engine for HR 9.0 to
improve p
    Ticket Number:   0000186247            03/20/2008      1CSPRD (CHECK DISTRIBUTION FIELD STILL SHOWING
ON
    Ticket Number:   0000186220            03/20/2008      #1 Grants, UMGMFACR is still processing
    Ticket Number:   0000186196            03/19/2008      1HR90TST- Zero Graduate Assistant process
    Ticket Number:   0000186351            03/24/2008      Instance 662871
    Ticket Number:   0000186562            03/27/2008      Printing Timesheet in PeopleSoft


BSG:HP_SYS                        Total:    7
     kirby                                    Total: 7
              Closed                            Total: 7
   Ticket Number: 0000186447               03/25/2008      Anne Watson needs a VPN account for HP.
   Ticket Number: 0000186647               03/28/2008      LDAP Request
   Ticket Number: 0000186553               03/27/2008      URGENT: TCBM2228 Resequence Schedule Numbers
   Ticket Number: 0000185969               03/12/2008      JOB#6547 Labels for SCEQ's IRBR3025
   Ticket Number: 0000186244               03/20/2008      [Fwd: Alternate IDs -] (secondary vpn accts?)
   Ticket Number: 0000185966               03/12/2008      Backup SCEQ Print Files on HP1
   Ticket Number: 0000186260               03/20/2008      request - Xerox


BSG:HR                            Total:    9
     dore                                     Total: 1
               Closed                           Total: 1
    Ticket Number: 0000186299              03/21/2008      1CSPRD (EMPL RECORD AND BENEFIT RECORD
SYNCHRONI
       dsylva                                 Total: 4
               Closed                           Total: 4
    Ticket Number: 0000185891              03/11/2008      1HR90TST - Load Payrun File - CSPRD
    Ticket Number: 0000185992              03/12/2008      1HRTST - Display Name not Appearing in Bio Data
    Ticket Number: 0000186656              03/28/2008      1HR90TST:UMPYI045 using incorrect, hardcoded daily
frequency
    Ticket Number: 0000185659              03/05/2008      1HR90TST - Loadback Variance Report
       lrand                                  Total: 4
               Closed                           Total: 4
    Ticket Number: 0000186254              03/20/2008      1CSPRD (POSITION DATA CONFLICTS WITH JOB DATA)
    Ticket Number: 0000185911              03/11/2008      1HR90TST - COLA/Merit Approval Security
    Ticket Number: 0000186263              03/20/2008      1HR90TST:Populate PS_UM_DEPT_CHK_DST table in
CSPRD insta
    Ticket Number: 0000186245              03/20/2008      1CSPRD (HR SECURITY TREE DATED 7-1-07 NOT
APPEARING


BSG:ITG                           Total:    13
     bandrew                                  Total: 5
              Closed                            Total: 5
   Ticket Number: 0000186238               03/20/2008      HCD reation problem causing conversion issues for PS
   Ticket Number: 0000186350               03/24/2008      Modify GABM1817 to prevent '9' SSNs
                                            Create
                                             Date          Short Description
     Ticket Number: 0000185709            03/06/2008       Issue with RDBR2031 db log report generating lots of pages that
are no
     Ticket Number: 0000185464            03/03/2008       ABORT: NABM2800
     Ticket Number: 0000185796            03/09/2008       Modify DCI Maintenance to clear erroneous major descriptions
        jkeller                              Total: 2
                Closed                         Total: 2
     Ticket Number: 0000186555            03/27/2008       Fwd: iStrategy training - Request for Authorization (Beth Jones)
     Ticket Number: 0000185988            03/12/2008       New istrategy user
        kashka                               Total: 1
                Closed                         Total: 1
     Ticket Number: 0000186296            03/21/2008       1CSPRD (LONG DESCRIPTION FOR EMPL CLASS)
        kjoseph                              Total: 5
                Closed                         Total: 5
     Ticket Number: 0000186512            03/26/2008       copy tables and data from umbc into sancv2
     Ticket Number: 0000186721            03/31/2008       placement tests pending - needs access to reflections.
     Ticket Number: 0000186732            03/31/2008       Run scripts in SAPRD
     Ticket Number: 0000186733            03/31/2008       Copy projects to SAPRD
     Ticket Number: 0000185535            03/04/2008       ABORT: UABR1689


BSG:Systems                      Total:    20
     champ                                   Total: 16
              Closed                           Total: 16
   Ticket Number: 0000185502              03/03/2008       User cannot access email in webmail
   Ticket Number: 0000185815              03/10/2008       New IP's needed for the new CS hardware
   Ticket Number: 0000185841              03/10/2008       set kernel.msgmni = 128 on appcsdev1 and appcsdev2
   Ticket Number: 0000186518              03/26/2008       unable to access email
   Ticket Number: 0000186776              03/31/2008       Problem with returned e-mails
   Ticket Number: 0000186685              03/29/2008       Email archiving
   Ticket Number: 0000186639              03/28/2008       alumni account has deactivated.
   Ticket Number: 0000186565              03/27/2008       Create CSUAT PeopleSoft environment
   Ticket Number: 0000185886              03/11/2008       Problem sending/receiving mail
   Ticket Number: 0000186285              03/21/2008       Need 2 new PeopleSoft PIA's setup for the integration broker
   Ticket Number: 0000186152              03/17/2008       Intermitten timeouts when sending mail via Webmail
   Ticket Number: 0000186043              03/13/2008       Corporate Calendar issues
   Ticket Number: 0000186079              03/13/2008       Cannot receive messages with attachments from specific address
   Ticket Number: 0000185971              03/12/2008       need 40 GB on /dev/CSPRDDataLv
   Ticket Number: 0000185942              03/12/2008       New IP's needes for CS production hardware
   Ticket Number: 0000185948              03/12/2008       shared storage for new appservers
      ostrove                                Total: 4
              Closed                           Total: 4
   Ticket Number: 0000186203              03/19/2008       Netsaint request
   Ticket Number: 0000186396              03/24/2008       netsaint change request
   Ticket Number: 0000185664              03/05/2008       access to sadev1 nt
   Ticket Number: 0000185697              03/06/2008       FSPRD - Crystals are stuck in "queued" status


DPET                             Total:    26
       ckaehny1                              Total: 14
              Closed                           Total: 14
   Ticket Number: 0000185457              03/02/2008       [Fwd: RE: Snagit]
   Ticket Number: 0000185582              03/04/2008       Printer Access
   Ticket Number: 0000185797              03/09/2008       Black Printer Cartridge
   Ticket Number: 0000185530              03/03/2008       Computer Lab 203 Instructor's Computer
   Ticket Number: 0000186381              03/24/2008       Oracle Calendar
   Ticket Number: 0000186759              03/31/2008       Request - install backup drive, back-up data and install Time
Machine
                                        Create
                                         Date          Short Description
      Ticket Number:   0000186756     03/31/2008       request - install Time Machine back-up on external hard drive for
Gre
    Ticket Number: 0000186713         03/31/2008       H Drive Issue
    Ticket Number: 0000186384         03/24/2008       Remote Presentation Device
    Ticket Number: 0000186557         03/27/2008       Workcentre 275
    Ticket Number: 0000185953         03/12/2008       Attachments not working
    Ticket Number: 0000186421         03/25/2008       Boot Error - Possible Rebuild
    Ticket Number: 0000186221         03/20/2008       Alert! Error
    Ticket Number: 0000185993         03/12/2008       XRX_0000AA71FA6F (3-541.0) Machine has stopped running
Alert Not
       jglove1                           Total: 9
                Closed                     Total: 9
    Ticket Number: 0000186096         03/14/2008       Create User Account
    Ticket Number: 0000186521         03/26/2008       Projector & DVD set up
    Ticket Number: 0000186598         03/27/2008       ELC mac
    Ticket Number: 0000186775         03/31/2008       Mouse
    Ticket Number: 0000186693         03/30/2008       XRX_0000AA71FA6F (9-596.0) Machine has stopped running
Alert Not
    Ticket Number: 0000186692         03/30/2008       XRX_0000AA71FA6F (9-594.0) Machine has stopped running
Alert Not
    Ticket Number: 0000185652         03/05/2008       Updates to CPS Online Order Form
    Ticket Number: 0000185855         03/10/2008       Professional Programs Restricted
    Ticket Number: 0000185820         03/10/2008       Mac laptop problem
       northrop                          Total: 1
                Closed                     Total: 1
    Ticket Number: 0000186478         03/26/2008       Install Adobe Professional 6.0
       stevenh1                          Total: 2
                Closed                     Total: 2
    Ticket Number: 0000186469         03/26/2008       Keyboard problem - urgent
    Ticket Number: 0000186503         03/26/2008       Needs a loaner laptop


Desktop Support              Total:    187
      acurry1                            Total: 10
               Closed                      Total: 10
   Ticket Number: 0000186407          03/25/2008       Student would like laptop looked at
   Ticket Number: 0000186738          03/31/2008       User unable to connect to resnet
   Ticket Number: 0000186694          03/30/2008       [labs] ECS021: Night time printer monitor
   Ticket Number: 0000186040          03/13/2008       [Fwd: power surge]
   Ticket Number: 0000186239          03/20/2008       [labs] ECS333PC23: Bad power supply
   Ticket Number: 0000186112          03/14/2008       [labs] ECS333PC20: Bad power supply
   Ticket Number: 0000185935          03/11/2008       internet connectivity problem.
   Ticket Number: 0000185912          03/11/2008       PC image is upside down in 021
   Ticket Number: 0000185504          03/03/2008       User constantly getting kicked from resnet
   Ticket Number: 0000185842          03/10/2008       User having trouble with apple mail
      adri1                              Total: 8
               Closed                      Total: 8
   Ticket Number: 0000185495          03/03/2008       IMC PC Power Supply is dead
   Ticket Number: 0000185666          03/05/2008       [labs] IMC PC19 - dead power supply
   Ticket Number: 0000185660          03/05/2008       User does not get a connection through his resnet port
   Ticket Number: 0000185594          03/04/2008       jack check Hillside 821
   Ticket Number: 0000186386          03/24/2008       User cannot load resnet login page
   Ticket Number: 0000186113          03/14/2008       [labs] ECS104PC04: Bad power supply
   Ticket Number: 0000186655          03/28/2008       SAS Installation Help
   Ticket Number: 0000186212          03/19/2008       [labs] Lab Inventory
      avery                              Total: 58
               Closed                      Total: 58
   Ticket Number: 0000185874          03/11/2008       Can't connect to H drive or print using VPN
                                  Create
                                   Date      Short Description
    Ticket Number: 0000185981   03/12/2008   Drive Mapping
    Ticket Number: 0000185974   03/12/2008   Staff's computer is frozen. Will not load pass the dell screen.
    Ticket Number: 0000185982   03/12/2008   Permissions Problems
    Ticket Number: 0000186055   03/13/2008   Desktop Reimaging
    Ticket Number: 0000186092   03/14/2008   Mozilla Thunderbird Request
    Ticket Number: 0000186097   03/14/2008   Printer in office isn't working
    Ticket Number: 0000186187   03/19/2008   My computer
    Ticket Number: 0000186429   03/25/2008   Duplicate Software
    Ticket Number: 0000186236   03/20/2008   customer's computer is painfully slow, would like someone to
look at it
    Ticket Number: 0000186229   03/20/2008   chem 205 - two machines having issues
    Ticket Number: 0000186202   03/19/2008   Setup notifylink on new phone
    Ticket Number: 0000186194   03/19/2008   Printer not printing.
    Ticket Number: 0000186120   03/14/2008   change clock on pc
    Ticket Number: 0000185984   03/12/2008   New Computer Problems
    Ticket Number: 0000186345   03/24/2008   Avery--installation
    Ticket Number: 0000186368   03/24/2008   Printer, Scanner setup
    Ticket Number: 0000186481   03/26/2008   Please set up AD network for one faculty's laptop
    Ticket Number: 0000186556   03/27/2008   slow computer
    Ticket Number: 0000186545   03/27/2008   Networked printer stopped working
    Ticket Number: 0000186591   03/27/2008   Need to undelete files.
    Ticket Number: 0000186714   03/31/2008   Can't save any file to own Hard Drive
    Ticket Number: 0000186769   03/31/2008   dvd drive
    Ticket Number: 0000186763   03/31/2008   Email troubles
    Ticket Number: 0000186747   03/31/2008   Install Office 2003
    Ticket Number: 0000186749   03/31/2008   Please help me for the laptop, Thanks
    Ticket Number: 0000186726   03/31/2008   email problem with attachments.
    Ticket Number: 0000186725   03/31/2008   Security Issues on Laptop
    Ticket Number: 0000186646   03/28/2008   Copy Software
    Ticket Number: 0000186587   03/27/2008   Terry Cook's computer
    Ticket Number: 0000186544   03/27/2008   can't download adobe
    Ticket Number: 0000186504   03/26/2008   Needs PC set up
    Ticket Number: 0000186468   03/26/2008   palm
    Ticket Number: 0000186367   03/24/2008   User needs thunderbird configured
    Ticket Number: 0000185956   03/12/2008   Staff needs his shered network drives reconnected.
    Ticket Number: 0000186588   03/27/2008   Printer connection
    Ticket Number: 0000185545   03/04/2008   [Fwd: Re: CRYSTAL/ OLD SYSTEM
TRANSCRIPTS]/REGISTRAR's
    Ticket Number: 0000185445   03/01/2008   Format New Employee's Computer
    Ticket Number: 0000185507   03/03/2008   Record Keeping Computer in the Math Lab unavailable
    Ticket Number: 0000185517   03/03/2008   format and reinstall
    Ticket Number: 0000185546   03/04/2008   Problem with Dr Hrabowski's Email
    Ticket Number: 0000185626   03/05/2008   Stand alone printer not printing since new paper tray installed
    Ticket Number: 0000185623   03/05/2008   Two new dell computers need to be set up.
    Ticket Number: 0000185579   03/04/2008   warning from skype
    Ticket Number: 0000185571   03/04/2008   Byrequest account - sblase1
    Ticket Number: 0000185570   03/04/2008   byrequest account needed - shuggi1
    Ticket Number: 0000185521   03/03/2008   Synching of PDA
    Ticket Number: 0000185515   03/03/2008   User cannot access shared drive
    Ticket Number: 0000185482   03/03/2008   Service Request
    Ticket Number: 0000185844   03/10/2008   Request for Active directory
    Ticket Number: 0000185753   03/07/2008   Virus scan says she has a trojan.
    Ticket Number: 0000185749   03/07/2008   Work Order Request
    Ticket Number: 0000185747   03/07/2008   Drive access
    Ticket Number: 0000185704   03/06/2008   remote access
    Ticket Number: 0000185673   03/05/2008   Set up a blackberry
    Ticket Number: 0000185662   03/05/2008   mobile access
    Ticket Number: 0000185767   03/07/2008   faculty computer cannot print
                                   Create
                                    Date          Short Description
     Ticket Number: 0000185651   03/05/2008       Lab machine needs Autocad installed
        cuco1                       Total: 25
                 Closed               Total: 25
     Ticket Number: 0000186427   03/25/2008       thunderbird email
     Ticket Number: 0000186428   03/25/2008       Another Question
     Ticket Number: 0000186045   03/13/2008       Problems hooking up a machine
     Ticket Number: 0000185818   03/10/2008       Work Order Request
     Ticket Number: 0000185769   03/07/2008       Printer
     Ticket Number: 0000185738   03/06/2008       SPSS 15 Install/Faculty
     Ticket Number: 0000185887   03/11/2008       Work Request
     Ticket Number: 0000185699   03/06/2008       Microsoft Office install
     Ticket Number: 0000185592   03/04/2008       printer install
     Ticket Number: 0000185603   03/04/2008       work request
     Ticket Number: 0000185636   03/05/2008       Work Order Request
     Ticket Number: 0000186390   03/24/2008       FW: [Fwd: Ellen Hemmerly, Tom M, Mike D w/CB Season
Tickets]
     Ticket Number: 0000185470   03/03/2008       Software install.
     Ticket Number: 0000186361   03/24/2008       needs printer connected to network
     Ticket Number: 0000186720   03/31/2008       unable to connect to printer in Res life.
     Ticket Number: 0000186566   03/27/2008       Wireless Internet
     Ticket Number: 0000186498   03/26/2008       Printer is chopping off edges
     Ticket Number: 0000186657   03/28/2008       list not working , Tkt #0000186427
     Ticket Number: 0000186380   03/24/2008       matlab lab license issues
     Ticket Number: 0000186408   03/25/2008       SPSS Problems
     Ticket Number: 0000185991   03/12/2008       Install of Oracle Calendar
     Ticket Number: 0000185885   03/11/2008       User night have removed some files she needs for Outlook
     Ticket Number: 0000186188   03/19/2008       Outlook problem
     Ticket Number: 0000186423   03/25/2008       Customer needs help installing SPSS
     Ticket Number: 0000185917   03/11/2008       cd burner not working
        ggooden1                    Total: 2
                 Closed               Total: 2
     Ticket Number: 0000186374   03/24/2008       Needs jack checked
     Ticket Number: 0000186377   03/24/2008       walk in
        lasuk                       Total: 50
                 Resolved             Total: 1
     Ticket Number: 0000186252   03/20/2008       [labs] ECS333PC27: RAM went bad
                 Closed               Total: 49
     Ticket Number: 0000186430   03/25/2008       [PC] MP334: printer problem
     Ticket Number: 0000186760   03/31/2008       [PC] MP334: User cannot print
     Ticket Number: 0000186752   03/31/2008       LIB214: The AD print queue for this lab disappeared from the
tree
     Ticket Number: 0000186734   03/31/2008       [site survey] ACIV148C: Ethernet Jack Installation
     Ticket Number: 0000186388   03/24/2008       BS102: Please assign a permanent ip
     Ticket Number: 0000186580   03/27/2008       computer replacement initiative
     Ticket Number: 0000186770   03/31/2008       Work Order Request
     Ticket Number: 0000186675   03/28/2008       [labs] Mac home directory
     Ticket Number: 0000186671   03/28/2008       [PC] Chem206: install anti-virus software
     Ticket Number: 0000186439   03/25/2008       [PC] BS458: Reimage 3 laptops
     Ticket Number: 0000186373   03/24/2008       [labs] Not enough access priviliges to open home under Mac OSX
     Ticket Number: 0000185863   03/10/2008       [Mac] ECS003: Format & re-install Laptop Cart Macbook
     Ticket Number: 0000186242   03/20/2008       computers in IO Bureau (FA 110B) cannot find a network
     Ticket Number: 0000186237   03/20/2008       [site survey] AOK Gallery: Network Installation Request
     Ticket Number: 0000186140   03/16/2008       [Mac] MP236: Juniper VPN vs OSX and Linux
     Ticket Number: 0000186114   03/14/2008       [site survey] TC347: request to move jack #347-1
     Ticket Number: 0000186104   03/14/2008       [Mac] BS424: needs file recover
     Ticket Number: 0000186107   03/14/2008       UC201: create 2 new dhcp & dns entries for spare lab classroom
pcs.
     Ticket Number: 0000186042   03/13/2008       [labs] LIB214: Computers have arrived
                                  Create
                                   Date          Short Description
    Ticket Number: 0000186038   03/13/2008       edirectory looks isn't working
    Ticket Number: 0000186050   03/13/2008       [PC] AD720: Fix MS Office install
    Ticket Number: 0000186376   03/24/2008       [PC] LIB216H: Word install
    Ticket Number: 0000185962   03/12/2008       AD221: Staff needs scanner hooked up to computer.
    Ticket Number: 0000185945   03/12/2008       [PC] FA458: SPAM Folder recreated
    Ticket Number: 0000185913   03/11/2008       resnet jack dead
    Ticket Number: 0000185914   03/11/2008       [site survey] ECS210: Activate 4 Data Cables
    Ticket Number: 0000186753   03/31/2008       [PC] ACIV439: IE7 runonce re-occuring bug; configure
contribute
    Ticket Number: 0000185496   03/03/2008       [PC] LIB216: Honors College Hard Drive went up
    Ticket Number: 0000185864   03/10/2008       [PC] MP334: User needs a printer installed
    Ticket Number: 0000185823   03/10/2008       [Mac] FA214: Setup new Macbook
    Ticket Number: 0000185789   03/08/2008       Mac OSX 10.5 "Leopard" VPN connection problem
    Ticket Number: 0000185811   03/10/2008       [Mac] ECS/125B: Format macbook no backup requested
    Ticket Number: 0000185900   03/11/2008       vpn
    Ticket Number: 0000185774   03/07/2008       Built Laptop Image for Internet Cafe night
    Ticket Number: 0000185722   03/06/2008       [PC] ACIV439: Install new PC
    Ticket Number: 0000185609   03/04/2008       [labs] UC201: computer imagining reformat
    Ticket Number: 0000185590   03/04/2008       computer crashing univ. center.
    Ticket Number: 0000185845   03/10/2008       [labs] UC201: computer imaging
    Ticket Number: 0000185527   03/03/2008       access to computer in the UC
    Ticket Number: 0000185503   03/03/2008       [Mac] AD704: Format & Reinstall Macos X on iBook G4
    Ticket Number: 0000185480   03/03/2008       [PC] BS103: Install McAfee Virus Scan 8.5i
    Ticket Number: 0000185499   03/03/2008       [Mac] AD709: Install drivers for color printer
    Ticket Number: 0000185471   03/03/2008       [PC] Unable to install software
    Ticket Number: 0000185474   03/03/2008       request for service
    Ticket Number: 0000185631   03/05/2008       Staff has Dell GX 270 and needs XP loaded on and Office suite as
well.
    Ticket Number: 0000185557   03/04/2008       [Mac] UC116: CNMS Online Application (mail)
    Ticket Number: 0000185647   03/05/2008       Printer in basement of library not working
    Ticket Number: 0000185605   03/04/2008       Chem107: Internet Connection Problem, Again!
    Ticket Number: 0000185494   03/03/2008       Network photocopier will not print
        maboone1                   Total: 32
                Closed               Total: 32
    Ticket Number: 0000185617   03/05/2008       Problems running reports in R25
    Ticket Number: 0000185459   03/02/2008       AutoCad Issue
    Ticket Number: 0000185564   03/04/2008       Work Order Request
    Ticket Number: 0000185698   03/06/2008       Profile problem
    Ticket Number: 0000186121   03/14/2008       setting up shared drive
    Ticket Number: 0000185710   03/06/2008       Need server support.
    Ticket Number: 0000185637   03/05/2008       NO "H" drive
    Ticket Number: 0000185663   03/05/2008       User wants an excel file restored
    Ticket Number: 0000185897   03/11/2008       [labs] IMC: Final Cut Express v4.0 Problem
    Ticket Number: 0000185498   03/03/2008       AD Access to Learning Resource Center
    Ticket Number: 0000185500   03/03/2008       Requesting more space for the deparmental drive
    Ticket Number: 0000185987   03/12/2008       Work Order Request
    Ticket Number: 0000186279   03/21/2008       Work Order Request
    Ticket Number: 0000186261   03/20/2008       Can't delete a file on AD
    Ticket Number: 0000186182   03/19/2008       LIB216: Access Database problem
    Ticket Number: 0000186166   03/18/2008       user rconne1 & tmurph2 accounts needed on qbicflex
    Ticket Number: 0000186162   03/18/2008       need AD account for user wmlloyd under shops context for
physplt
    Ticket Number: 0000186158   03/17/2008       Question about remote desktop logging into the I:/ Drive
    Ticket Number: 0000186128   03/15/2008       has trouble getting access to mail and idrive.
    Ticket Number: 0000186119   03/14/2008       account for computer
    Ticket Number: 0000186115   03/14/2008       SAS License Expiration
    Ticket Number: 0000186065   03/13/2008       customer cannot access T:drive
    Ticket Number: 0000185994   03/12/2008       Work Order Request
                                          Create
                                           Date          Short Description
   Ticket Number: 0000186357            03/24/2008       bb8 RW access to Apollo PCS X: drive
   Ticket Number: 0000186768            03/31/2008       cannot access WinZip and Firefox
   Ticket Number: 0000186767            03/31/2008       autocad won't load
   Ticket Number: 0000186762            03/31/2008       User cannot access mapped drives
   Ticket Number: 0000186728            03/31/2008       Cannot Delete File
   Ticket Number: 0000186654            03/28/2008       Today if possible. Printer is connected but does not print.
   Ticket Number: 0000186563            03/27/2008       PastPerfect Software Installation
   Ticket Number: 0000186510            03/26/2008       Staff has three different profiles.
   Ticket Number: 0000186364            03/24/2008       J: Drive Access
      so1                                  Total: 2
              Closed                         Total: 2
   Ticket Number: 0000185510            03/03/2008       Mac having trouble connecting to resnet
   Ticket Number: 0000186385            03/24/2008       Laptop


Financial Services: Peop       Total:    30
        cnewton                            Total: 1
                 Closed                      Total: 1
     Ticket Number: 0000185574          03/04/2008       Rumba access - shuggi1 and sblase1
        rpreston                           Total: 4
                 Closed                      Total: 4
     Ticket Number: 0000186284          03/21/2008       new Project #s
     Ticket Number: 0000185677          03/05/2008       Retriever Reporting Module
     Ticket Number: 0000186063          03/13/2008       Retriever and Financial Reports
     Ticket Number: 0000186292          03/21/2008       another PS project #
        tkuonen                            Total: 25
                 Closed                      Total: 25
     Ticket Number: 0000185859          03/10/2008       Journal Entry for Importing
     Ticket Number: 0000186230          03/20/2008       New MGt Report UMGL008
     Ticket Number: 0000186091          03/14/2008       OSP Access to specific PS Finance Pages for user BAUER
     Ticket Number: 0000185862          03/10/2008       Prepare Rstars Journal Summary for NORS Journal
     Ticket Number: 0000186308          03/21/2008       Journal Entry to be Uploaded into PeopleSoft
     Ticket Number: 0000186224          03/20/2008       Journal Entry for Importing
     Ticket Number: 0000186054          03/13/2008       attachment posting problem
     Ticket Number: 0000185977          03/12/2008       Log in of my username and password will not let me get into
finance to
     Ticket Number: 0000186467          03/26/2008       Allocated p-card charges not appearing in PS
     Ticket Number: 0000186599          03/27/2008       Reports from Peoplesoft are not correct page size
     Ticket Number: 0000186472          03/26/2008       New employee - Ann Watson
     Ticket Number: 0000186748          03/31/2008       test rights in PeopleSoft
     Ticket Number: 0000186567          03/27/2008       Grants Security Access - Grants Staff (Tywanda Mines)
     Ticket Number: 0000185511          03/03/2008       Retriever Reports
     Ticket Number: 0000185506          03/03/2008       Report Problems
     Ticket Number: 0000185534          03/03/2008       Sandra Blasetti & Stephanie Huggins
     Ticket Number: 0000185479          03/03/2008       Fw: Worklist Access
     Ticket Number: 0000185509          03/03/2008       Access to Query Manager
     Ticket Number: 0000185585          03/04/2008       Unable to enter Requisition
     Ticket Number: 0000185831          03/10/2008       Sercurity Access Forms sent
     Ticket Number: 0000185895          03/11/2008       Associated User ID
     Ticket Number: 0000185860          03/10/2008       Prepare Rstars Journal Summary for NORS Journal
     Ticket Number: 0000185649          03/05/2008       PS Account Request
     Ticket Number: 0000185635          03/05/2008       UMBC History of EE Pay report in Retriever
     Ticket Number: 0000185563          03/04/2008       [Fwd: Grant Reports]


Helpdesk                      Total:     322
      HD_Operational_Support_BSG          Total: 15
             Closed                          Total: 15
                              Create
                               Date          Short Description
Ticket Number: 0000186404   03/25/2008       BIOL 430 Gluick
Ticket Number: 0000186550   03/27/2008       IS 295 Nooruddin
Ticket Number: 0000186552   03/27/2008       BIOL 303 Blumberg/Craig
Ticket Number: 0000186551   03/27/2008       PSYC 400 Schultz
Ticket Number: 0000186549   03/27/2008       GES 102 Neff
Ticket Number: 0000186548   03/27/2008       PSYC 342 Anderson
Ticket Number: 0000186547   03/27/2008       PSYC 380 Anderson
Ticket Number: 0000185904   03/11/2008       PSYC 400 Schultz
Ticket Number: 0000185906   03/11/2008       PSYC 332 Blass
Ticket Number: 0000186277   03/21/2008       BIOL 301 Mendelson
Ticket Number: 0000186209   03/19/2008       CHEM 102/102H carpenter
Ticket Number: 0000186208   03/19/2008       BIOL 302 Rescore Exam 1 Eisenmann
Ticket Number: 0000185909   03/11/2008       BIOL 123 Akinmade
Ticket Number: 0000185908   03/11/2008       PSYC 210 Borrero
Ticket Number: 0000185905   03/11/2008       PSYC 233 Welch
   HelpDesk                    Total: 1
            Closed               Total: 1
Ticket Number: 0000186031   03/13/2008       Work Order Request
   adoyle1                     Total: 2
            Closed               Total: 2
Ticket Number: 0000186432   03/25/2008       password reset katcar1
Ticket Number: 0000185726   03/06/2008       abscond
   dmass1                      Total: 2
            Closed               Total: 2
Ticket Number: 0000185531   03/03/2008       SAS 8.1 Checkout
Ticket Number: 0000185817   03/10/2008       Work Order Request
   eylers1                     Total: 23
            Closed               Total: 23
Ticket Number: 0000185732   03/06/2008       Work Order Request password
Ticket Number: 0000185678   03/05/2008       Matlab cd checkout
Ticket Number: 0000185809   03/10/2008       question
Ticket Number: 0000185712   03/06/2008       Work Order Request
Ticket Number: 0000185679   03/05/2008       Internet connection
Ticket Number: 0000185639   03/05/2008       Work Order Request
Ticket Number: 0000185608   03/04/2008       oit 019 print station
Ticket Number: 0000186456   03/25/2008       PW Reset
Ticket Number: 0000186502   03/26/2008       Question about e-mail
Ticket Number: 0000186717   03/31/2008       [Fwd: !!! Attention !!! - Verify Your Account Info]---- FYI
Ticket Number: 0000186686   03/30/2008       password reset
Ticket Number: 0000186684   03/29/2008       password reset
Ticket Number: 0000186677   03/28/2008       password reset
Ticket Number: 0000186676   03/28/2008       password reset
Ticket Number: 0000186595   03/27/2008       password reset mylinh1
Ticket Number: 0000186574   03/27/2008       password reset oza1
Ticket Number: 0000186491   03/26/2008       [Fwd: Boat Trip Deadline]
Ticket Number: 0000186489   03/26/2008       [Fwd: [Fwd: Boat Trip Deadline]]
Ticket Number: 0000186486   03/26/2008       Work Order Request
Ticket Number: 0000186051   03/13/2008       password reset
Ticket Number: 0000186074   03/13/2008       Next 3/14: Found USB Drive
Ticket Number: 0000186331   03/23/2008       Cable Television in Residence Halls
Ticket Number: 0000186077   03/13/2008       Next 3/14: Flash Drive found
   haydn1                      Total: 6
            Closed               Total: 6
Ticket Number: 0000186047   03/13/2008       Jack problems
Ticket Number: 0000186122   03/14/2008       Password Reset
Ticket Number: 0000186514   03/26/2008       Work Order Request
Ticket Number: 0000186674   03/28/2008       SAS 8.1
                                  Create
                                   Date           Short Description
    Ticket Number: 0000186554   03/27/2008        IDEAS Software/ECS114 - Customer does not have enough disc
space
    Ticket Number: 0000186546   03/27/2008        No subject
       josephp1                    Total: 7
                Closed               Total: 7
    Ticket Number: 0000186729   03/31/2008        Next 4/2: Help with Spam Folder
    Ticket Number: 0000186754   03/31/2008        Terminal program access via DSL
    Ticket Number: 0000186359   03/24/2008        Burning a CD using windows XP
    Ticket Number: 0000185790   03/08/2008        Work Order Request
    Ticket Number: 0000185802   03/09/2008        No subject
    Ticket Number: 0000185799   03/09/2008        Flatbed Scanner
    Ticket Number: 0000185810   03/10/2008        SAS CD CHeckout Due 3/11/08
       keysj                       Total: 1
                Closed               Total: 1
    Ticket Number: 0000186098   03/14/2008        SAS checkout due 3/17
       kparikh1                    Total: 2
                Closed               Total: 2
    Ticket Number: 0000185455   03/02/2008        SAS version 8.1
    Ticket Number: 0000185784   03/07/2008        microsoft office licensing information
       myers                       Total: 166
                Closed               Total: 166
    Ticket Number: 0000185745   03/07/2008        [Fwd: This greeting's for you!]
    Ticket Number: 0000185923   03/11/2008        request - jackson
    Ticket Number: 0000186764   03/31/2008        Password Reset
    Ticket Number: 0000185465   03/03/2008        Security_Log_HPUMBC3
    Ticket Number: 0000185463   03/03/2008        PW Reset
    Ticket Number: 0000185450   03/02/2008        Security_Log_HPUMBC3
    Ticket Number: 0000185449   03/02/2008        Work Order Request
    Ticket Number: 0000185443   03/01/2008        Work Order Request
    Ticket Number: 0000185442   03/01/2008        Work Order Request
    Ticket Number: 0000185436   03/01/2008        Security_Log_HPUMBC1
    Ticket Number: 0000185435   03/01/2008        Security_Log_HPUMBC3
    Ticket Number: 0000185693   03/06/2008        Security_Log_HPUMBC3
    Ticket Number: 0000185586   03/04/2008        Work Order Request
    Ticket Number: 0000185596   03/04/2008        Nesxt 3/7: Profile storage space
    Ticket Number: 0000185865   03/10/2008        Windows Problem
    Ticket Number: 0000185833   03/10/2008        Next 3/12: Email
    Ticket Number: 0000185808   03/10/2008        Security_Log_HPUMBC1
    Ticket Number: 0000185807   03/10/2008        Security_Log_HPUMBC3
    Ticket Number: 0000185794   03/09/2008        Security_Log_HPUMBC1
    Ticket Number: 0000185793   03/09/2008        Security_Log_HPUMBC3
    Ticket Number: 0000185787   03/08/2008        Security_Log_HPUMBC1
    Ticket Number: 0000185786   03/08/2008        Security_Log_HPUMBC3
    Ticket Number: 0000185751   03/07/2008        SAS checkout due 3/10
    Ticket Number: 0000186180   03/19/2008        Security_Log_HPUMBC3
    Ticket Number: 0000185744   03/07/2008        Security_Log_HPUMBC1
    Ticket Number: 0000185743   03/07/2008        Security_Log_HPUMBC3
    Ticket Number: 0000185740   03/06/2008        Work Order Request
    Ticket Number: 0000185736   03/06/2008        Work Order Request
    Ticket Number: 0000185731   03/06/2008        cancel computer access
    Ticket Number: 0000185903   03/11/2008        PSYC 200 0201 Schultz
    Ticket Number: 0000185714   03/06/2008        question about emails
    Ticket Number: 0000185694   03/06/2008        Security_Log_HPUMBC1
    Ticket Number: 0000185696   03/06/2008        HPUMBC2 Account for James Keys
    Ticket Number: 0000185692   03/06/2008        Employee Termination Notification
    Ticket Number: 0000185688   03/06/2008        Employee Termination Notification
    Ticket Number: 0000185686   03/06/2008        Employee Termination Notification
    Ticket Number: 0000185683   03/06/2008        Employee Termination Notification
                                 Create
                                  Date      Short Description
   Ticket Number: 0000185680   03/06/2008   Work Order Request
   Ticket Number: 0000185766   03/07/2008   HP Printer for Plant Fund Area/RM302 Adm. Bldg.
   Ticket Number: 0000185867   03/10/2008   Work Order Request
   Ticket Number: 0000185615   03/05/2008   Security_Log_HPUMBC3
   Ticket Number: 0000185611   03/04/2008   Work Order Request
   Ticket Number: 0000185606   03/04/2008   Next 3/7: question about update Mac fee
   Ticket Number: 0000185602   03/04/2008   Work Order Request
   Ticket Number: 0000185543   03/04/2008   Oracle problems
   Ticket Number: 0000185532   03/03/2008   Gear up for the perfect spring break.
   Ticket Number: 0000185454   03/02/2008   Commons Wireless
   Ticket Number: 0000185453   03/02/2008   Work Order Request
   Ticket Number: 0000185452   03/02/2008   Security_Log_HPUMBC1
   Ticket Number: 0000185451   03/02/2008   Re: Cad Lab
   Ticket Number: 0000186313   03/21/2008   Work Order Request
   Ticket Number: 0000185723   03/06/2008   SAS 8.1
   Ticket Number: 0000185539   03/04/2008   Security_Log_HPUMBC1
   Ticket Number: 0000185538   03/04/2008   Security_Log_HPUMBC3
   Ticket Number: 0000185616   03/05/2008   Security_Log_HPUMBC1
   Ticket Number: 0000185954   03/12/2008   adding "rights"
   Ticket Number: 0000185772   03/07/2008   Delete user access Nakyta Richardson
   Ticket Number: 0000185866   03/10/2008   Windows Problem
   Ticket Number: 0000185871   03/11/2008   Security_Log_HPUMBC3
   Ticket Number: 0000185869   03/10/2008   blackboard placement exam
   Ticket Number: 0000185872   03/11/2008   Security_Log_HPUMBC1
   Ticket Number: 0000186018   03/13/2008   Employee Termination Notification
   Ticket Number: 0000186015   03/13/2008   Employee Termination Notification
   Ticket Number: 0000186012   03/13/2008   Employee Termination Notification
   Ticket Number: 0000186009   03/13/2008   Employee Termination Notification
   Ticket Number: 0000186006   03/13/2008   Employee Termination Notification
   Ticket Number: 0000186003   03/13/2008   Employee Termination Notification
   Ticket Number: 0000186000   03/13/2008   Employee Termination Notification
   Ticket Number: 0000185996   03/12/2008   =?GB2312?B?xOPU2tXSztLC8KO/?=
   Ticket Number: 0000185997   03/13/2008   =?GB2312?B?xrG+3bT6wO0=?=
   Ticket Number: 0000186461   03/26/2008   Security_Log_HPUMBC1
   Ticket Number: 0000186336   03/24/2008   Security_Log_HPUMBC1
   Ticket Number: 0000186335   03/24/2008   Security_Log_HPUMBC3
   Ticket Number: 0000186326   03/23/2008   Work Order Request
   Ticket Number: 0000186325   03/23/2008   Please escalate this request. Thank you.
   Ticket Number: 0000186324   03/23/2008   Security_Log_HPUMBC1
   Ticket Number: 0000186323   03/23/2008   Security_Log_HPUMBC3
   Ticket Number: 0000186321   03/22/2008   password reset
   Ticket Number: 0000186320   03/22/2008   I'm getting hit with 1,000s of spam emaild
   Ticket Number: 0000186426   03/25/2008   PW Reset
   Ticket Number: 0000186317   03/22/2008   Security_Log_HPUMBC3
   Ticket Number: 0000186318   03/22/2008   Security_Log_HPUMBC1
   Ticket Number: 0000186275   03/21/2008   Security_Log_HPUMBC3
   Ticket Number: 0000186276   03/21/2008   Security_Log_HPUMBC1
   Ticket Number: 0000186219   03/20/2008   Security_Log_HPUMBC1
   Ticket Number: 0000186218   03/20/2008   Security_Log_HPUMBC3
   Ticket Number: 0000186205   03/19/2008   Work Order Request
   Ticket Number: 0000186409   03/25/2008   Junk Emails from Yahoo.com
   Ticket Number: 0000186200   03/19/2008   FW: UMBC website and email address
   Ticket Number: 0000186181   03/19/2008   Security_Log_HPUMBC1
   Ticket Number: 0000186179   03/19/2008   =?GB2312?B?yc+6o8rQ?=
   Ticket Number: 0000186168   03/18/2008   Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICATION NOTICE!!!
                                            (fwd)
                                   Create
                                    Date      Short Description
   Ticket Number:   0000186167   03/18/2008   Fwd: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFIC
   Ticket Number:   0000186165   03/18/2008   [Fwd: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICATION
                                                 NOTICE!!!]
   Ticket Number:   0000186164   03/18/2008   [Fwd: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFI
   Ticket Number:   0000186160   03/18/2008   Security_Log_HPUMBC1
   Ticket Number:   0000186159   03/18/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186149   03/17/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186135   03/16/2008   Security_Log_HPUMBC1
   Ticket Number:   0000186134   03/16/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186125   03/15/2008   Security_Log_HPUMBC1
   Ticket Number:   0000186124   03/15/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186087   03/14/2008   Security_Log_HPUMBC1
   Ticket Number:   0000186424   03/25/2008   PW Reset
   Ticket Number:   0000186086   03/14/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186085   03/14/2008   Employee Termination Notification
   Ticket Number:   0000186082   03/14/2008   Employee Termination Notification
   Ticket Number:   0000186099   03/14/2008   password change
   Ticket Number:   0000186030   03/13/2008   Security_Log_HPUMBC1
   Ticket Number:   0000186029   03/13/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186027   03/13/2008   Employee Termination Notification
   Ticket Number:   0000186024   03/13/2008   Employee Termination Notification
   Ticket Number:   0000186021   03/13/2008   Employee Termination Notification
   Ticket Number:   0000185976   03/12/2008   Work Order Request
   Ticket Number:   0000185975   03/12/2008   Next 3/14: PW reset
   Ticket Number:   0000185938   03/12/2008   Security_Log_HPUMBC1
   Ticket Number:   0000185937   03/12/2008   Security_Log_HPUMBC3
   Ticket Number:   0000185930   03/11/2008   PW Reset
   Ticket Number:   0000185901   03/11/2008   Restore SAFER database from production onto HPUMBC2
   Ticket Number:   0000186349   03/24/2008   password reset
   Ticket Number:   0000186378   03/24/2008   account reactivataion
   Ticket Number:   0000186363   03/24/2008   Password reset
   Ticket Number:   0000186397   03/24/2008   Password Reset
   Ticket Number:   0000186403   03/25/2008   Update holidays on HP2
   Ticket Number:   0000186464   03/26/2008   pw reset
   Ticket Number:   0000186457   03/25/2008   PW Reset
   Ticket Number:   0000186454   03/25/2008   Work Order Request
   Ticket Number:   0000186453   03/25/2008   PW Reset
   Ticket Number:   0000186460   03/26/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186448   03/25/2008   PW Reset
   Ticket Number:   0000186438   03/25/2008   spam email [Fwd: Dearest Friend]
   Ticket Number:   0000186401   03/25/2008   Security_Log_HPUMBC1
   Ticket Number:   0000186766   03/31/2008   Work Order Request
   Ticket Number:   0000186755   03/31/2008   password reset
   Ticket Number:   0000186719   03/31/2008   password reset
   Ticket Number:   0000186710   03/31/2008   Security_Log_HPUMBC1
   Ticket Number:   0000186709   03/31/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186707   03/31/2008   Employee Termination Notification
   Ticket Number:   0000186704   03/31/2008   Employee Termination Notification
   Ticket Number:   0000186701   03/31/2008   Employee Termination Notification
   Ticket Number:   0000186689   03/30/2008   Security_Log_HPUMBC1
   Ticket Number:   0000186688   03/30/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186682   03/29/2008   Security_Log_HPUMBC1
   Ticket Number:   0000186681   03/29/2008   Security_Log_HPUMBC3
   Ticket Number:   0000186680   03/29/2008   Employee Termination Notification
   Ticket Number:   0000186629   03/28/2008   Security_Log_HPUMBC1
                                 Create
                                  Date          Short Description
   Ticket Number: 0000186628   03/28/2008       Security_Log_HPUMBC3
   Ticket Number: 0000186626   03/28/2008       Employee Termination Notification
   Ticket Number: 0000186724   03/31/2008       password reset
   Ticket Number: 0000186621   03/28/2008       Employee Termination Notification
   Ticket Number: 0000186619   03/28/2008       Employee Termination Notification
   Ticket Number: 0000186618   03/28/2008       Employee Termination Notification
   Ticket Number: 0000186615   03/28/2008       Employee Termination Notification
   Ticket Number: 0000186612   03/28/2008       Employee Termination Notification
   Ticket Number: 0000186609   03/28/2008       Employee Termination Notification
   Ticket Number: 0000186606   03/28/2008       Employee Termination Notification
   Ticket Number: 0000186603   03/28/2008       Employee Termination Notification
   Ticket Number: 0000186541   03/27/2008       Security_Log_HPUMBC3
   Ticket Number: 0000186539   03/27/2008       usr0090.FAID Delete
   Ticket Number: 0000186537   03/27/2008       Employee Termination Notification
   Ticket Number: 0000186542   03/27/2008       Security_Log_HPUMBC1
   Ticket Number: 0000186534   03/27/2008       Employee Termination Notification
   Ticket Number: 0000186531   03/27/2008       Employee Termination Notification
   Ticket Number: 0000186528   03/27/2008       Employee Termination Notification
   Ticket Number: 0000186525   03/27/2008       Employee Termination Notification
   Ticket Number: 0000186400   03/25/2008       Security_Log_HPUMBC3
      souder                      Total: 27
              Closed                Total: 27
   Ticket Number: 0000186420   03/25/2008       Blacboard Issues
   Ticket Number: 0000186393   03/24/2008       CISCO VPN Client
   Ticket Number: 0000186561   03/27/2008       Please check jack at day care centre
   Ticket Number: 0000186590   03/27/2008       Increase in SGA Web Space Quota
   Ticket Number: 0000186594   03/27/2008       FW: Notification of Limited Account Access
   Ticket Number: 0000186698   03/31/2008       =?GB2312?B?UmW66sqiyrXStQ==?=
   Ticket Number: 0000186593   03/27/2008       Work Order Request
   Ticket Number: 0000186568   03/27/2008       Temp Accounts
   Ticket Number: 0000186416   03/25/2008       Pencil sharpeners
   Ticket Number: 0000186600   03/27/2008       University of Bridgeport Graduate Programs and Research
Opportuniti
   Ticket Number: 0000185929   03/11/2008       Dual book
   Ticket Number: 0000185940   03/12/2008       Work Order Request
   Ticket Number: 0000186185   03/19/2008       COMPUTER ERRORS
   Ticket Number: 0000186138   03/16/2008       Work Order Request
   Ticket Number: 0000186137   03/16/2008       Work Order Request
   Ticket Number: 0000186123   03/14/2008       Work Order Request
   Ticket Number: 0000186068   03/13/2008       Please increase quota by 50,000
   Ticket Number: 0000185540   03/04/2008       Macbook Pro Questions
   Ticket Number: 0000185776   03/07/2008       envenoms
   Ticket Number: 0000185896   03/11/2008       sas
   Ticket Number: 0000185657   03/05/2008       Work Order Request
   Ticket Number: 0000185610   03/04/2008       Work Order Request
   Ticket Number: 0000185552   03/04/2008       Work Order Request
   Ticket Number: 0000185551   03/04/2008       Work Order Request
   Ticket Number: 0000185537   03/04/2008       webmail repeatedly fails: SECOND ATTEMPT TO REPORT
THIS
   Ticket Number: 0000185536   03/04/2008       webmail repeatedly fails
   Ticket Number: 0000185487   03/03/2008       You have an online greeting waiting.
      spark20                     Total: 1
              Closed                Total: 1
   Ticket Number: 0000185806   03/09/2008       CD Checkout: Linux Interface
      whenry1                     Total: 69
              Closed                Total: 69
   Ticket Number: 0000186204   03/19/2008       Unix Account Reactivation
                                   Create
                                    Date      Short Description
   Ticket Number: 0000186172     03/18/2008   Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICATION NOTICE!!!
                                               (fwd)
   Ticket Number:   0000185439   03/01/2008   =?GB2312?B?tPogwO0g0rUgzvE=?=
   Ticket Number:   0000185490   03/03/2008   Work Order Request
   Ticket Number:   0000185857   03/10/2008   Next 3/12: outlook
   Ticket Number:   0000186041   03/13/2008   Work Order Request
   Ticket Number:   0000185800   03/09/2008   Next 3/12: Work Order Request
   Ticket Number:   0000185798   03/09/2008   Next 3/12: Work Order Request
   Ticket Number:   0000185778   03/07/2008   Next 3/12: Email not in chronological order
   Ticket Number:   0000185729   03/06/2008   SAS installation
   Ticket Number:   0000185721   03/06/2008   Next - 3-13 - Work Order Request
   Ticket Number:   0000185719   03/06/2008   Work Order Request
   Ticket Number:   0000185675   03/05/2008   Checking out SAS 9.1.3
   Ticket Number:   0000185512   03/03/2008   internet issues
   Ticket Number:   0000185513   03/03/2008   Network Connectivity Issues
   Ticket Number:   0000185501   03/03/2008   Work Order Request
   Ticket Number:   0000186223   03/20/2008   Fwd: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFIC
   Ticket Number:   0000185898   03/11/2008   No subject
   Ticket Number:   0000185943   03/12/2008   Work Order Request
   Ticket Number:   0000186201   03/19/2008   [Fwd: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICATION
                                                 NOTICE!!!]
   Ticket Number:   0000185926   03/11/2008   Next 3/13: unable to log onto blackboard
   Ticket Number:   0000186111   03/14/2008   USB flash drive found
   Ticket Number:   0000186127   03/15/2008   Spam
   Ticket Number:   0000186332   03/23/2008   Work Order Request
   Ticket Number:   0000186330   03/23/2008   Next 3/27: Spam Mail
   Ticket Number:   0000186343   03/24/2008   UMBC Account information - Maurice Berger
   Ticket Number:   0000186274   03/21/2008   Cannot see Spam Filter/Outlook
   Ticket Number:   0000186243   03/20/2008   MATLAB installation
   Ticket Number:   0000186177   03/18/2008   [Fwd: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICATION
                                                NOTICE!!!]
   Ticket Number:   0000186176   03/18/2008   FW: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICATION
                                              NOTICE!!!
   Ticket Number:   0000186175   03/18/2008   Password Reset
   Ticket Number:   0000186233   03/20/2008   Fraudulent emails
   Ticket Number:   0000186169   03/18/2008   ALERT: [Fwd: Dear UMBC.EDU Email Account Owner:
ACCOUNT
                                                 VERIFICATION NOTICE!!!]
   Ticket Number:   0000186163   03/18/2008   SAS 9.1.3 Setinit File
   Ticket Number:   0000186143   03/16/2008   Work Order Request
   Ticket Number:   0000186141   03/16/2008   Work Order Request
   Ticket Number:   0000186132   03/15/2008   Password reset
   Ticket Number:   0000186195   03/19/2008   [Fwd: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICATION
                                                NOTICE!!!]
   Ticket Number:   0000186192   03/19/2008   Fw: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICA
   Ticket Number:   0000186191   03/19/2008   [Fwd: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICATION
                                                 NOTICE!!!]
   Ticket Number:   0000186186   03/19/2008   2nd Try - Computer Errors
   Ticket Number:   0000186183   03/19/2008   peoplesoft contact persons
   Ticket Number:   0000186178   03/19/2008   Work Order Request
                                        Create
                                         Date          Short Description
    Ticket Number:   0000186118       03/14/2008       Work Order Request
    Ticket Number:   0000186106       03/14/2008       MATLAB License on a pc
    Ticket Number:   0000186189       03/19/2008       Fw: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFICA
    Ticket Number:   0000186052       03/13/2008       Work Order Request
    Ticket Number:   0000185985       03/12/2008       Next 3/14: Unable to access BB
    Ticket Number:   0000185925       03/11/2008       UMBC mail account problem
    Ticket Number:   0000186234       03/20/2008       medhelp email
    Ticket Number:   0000186666       03/28/2008       FW: Cannot receive messages with attachments from specific
address
    Ticket Number:   0000186520       03/26/2008       Work Order Request
    Ticket Number:   0000186774       03/31/2008       Fwd: Dear User Of(umbc.edu)
    Ticket Number:   0000186743       03/31/2008       Work Order Request
    Ticket Number:   0000186691       03/30/2008       [Fwd: Lab Eng 114: ENME471_0101_SP2008]
    Ticket Number:   0000186571       03/27/2008       External harddrive
    Ticket Number:   0000186582       03/27/2008       MATLAB
    Ticket Number:   0000186564       03/27/2008       Work Order Request
    Ticket Number:   0000186517       03/26/2008       Work Order Request
    Ticket Number:   0000186451       03/25/2008       Next 3/27: Unable to log onto Blackboard
    Ticket Number:   0000186492       03/26/2008       Next 3/28: Work Order Request
    Ticket Number:   0000186513       03/26/2008       Work Order Request
    Ticket Number:   0000186515       03/26/2008       Problem running Labview
    Ticket Number:   0000186511       03/26/2008       Work Order Request
    Ticket Number:   0000186695       03/30/2008       Connecting Consoles to the Internet
    Ticket Number:   0000186735       03/31/2008       list serve ?
    Ticket Number:   0000186584       03/27/2008       MATLAB
    Ticket Number:   0000186583       03/27/2008       MATLAB
    Ticket Number:   0000186581       03/27/2008       MATLAB


Human Resources              Total:    35
      mcnamara                           Total: 35
              Closed                       Total: 35
   Ticket Number: 0000186524          03/27/2008       Employee Termination Notification
   Ticket Number: 0000186526          03/27/2008       Employee Termination Notification
   Ticket Number: 0000186601          03/28/2008       Employee Termination Notification
   Ticket Number: 0000186607          03/28/2008       Employee Termination Notification
   Ticket Number: 0000186613          03/28/2008       Employee Termination Notification
   Ticket Number: 0000186705          03/31/2008       Employee Termination Notification
   Ticket Number: 0000186702          03/31/2008       Employee Termination Notification
   Ticket Number: 0000186700          03/31/2008       Employee Termination Notification
   Ticket Number: 0000186678          03/29/2008       Employee Termination Notification
   Ticket Number: 0000186627          03/28/2008       Employee Termination Notification
   Ticket Number: 0000186624          03/28/2008       Employee Termination Notification
   Ticket Number: 0000186622          03/28/2008       Employee Termination Notification
   Ticket Number: 0000186616          03/28/2008       Employee Termination Notification
   Ticket Number: 0000186610          03/28/2008       Employee Termination Notification
   Ticket Number: 0000186604          03/28/2008       Employee Termination Notification
   Ticket Number: 0000186532          03/27/2008       Employee Termination Notification
   Ticket Number: 0000186535          03/27/2008       Employee Termination Notification
   Ticket Number: 0000186540          03/27/2008       Employee Termination Notification
   Ticket Number: 0000186529          03/27/2008       Employee Termination Notification
   Ticket Number: 0000185998          03/13/2008       Employee Termination Notification
   Ticket Number: 0000186083          03/14/2008       Employee Termination Notification
   Ticket Number: 0000186025          03/13/2008       Employee Termination Notification
   Ticket Number: 0000186022          03/13/2008       Employee Termination Notification
   Ticket Number: 0000186019          03/13/2008       Employee Termination Notification
   Ticket Number: 0000186001          03/13/2008       Employee Termination Notification
                                           Create
                                            Date          Short Description
  Ticket Number:   0000186007            03/13/2008       Employee Termination Notification
  Ticket Number:   0000186010            03/13/2008       Employee Termination Notification
  Ticket Number:   0000186016            03/13/2008       Employee Termination Notification
  Ticket Number:   0000186013            03/13/2008       Employee Termination Notification
  Ticket Number:   0000186004            03/13/2008       Employee Termination Notification
  Ticket Number:   0000186080            03/14/2008       Employee Termination Notification
  Ticket Number:   0000185690            03/06/2008       Employee Termination Notification
  Ticket Number:   0000185687            03/06/2008       Employee Termination Notification
  Ticket Number:   0000185681            03/06/2008       Employee Termination Notification
  Ticket Number:   0000185684            03/06/2008       Employee Termination Notification


LAN                             Total:    98
      cory1                                 Total: 47
             Closed                           Total: 47
  Ticket Number: 0000185599              03/04/2008       Margo Falahee needs full access to folders on our I:\ drive.
  Ticket Number: 0000185569              03/04/2008       active directory - shuggi1
  Ticket Number: 0000185444              03/01/2008       network folder
  Ticket Number: 0000185483              03/03/2008       new user in OIT BSG group
  Ticket Number: 0000185761              03/07/2008       [Fwd: Re: Admin Access]
  Ticket Number: 0000185758              03/07/2008       folder access - blasetti
  Ticket Number: 0000185755              03/07/2008       staff member needs access to financial shared drives
  Ticket Number: 0000185892              03/11/2008       user needs AD account and password
  Ticket Number: 0000185733              03/06/2008       Sophie needs I drive.
  Ticket Number: 0000185701              03/06/2008       Update print queues on AD
  Ticket Number: 0000185629              03/05/2008       Staff doesnot have access to network printers anymore.
  Ticket Number: 0000186360              03/24/2008       New Employee for Erickson School
  Ticket Number: 0000185760              03/07/2008       computer needs to be connected to printer.
  Ticket Number: 0000185847              03/10/2008       Xerox Network Scanning & Email Function stopped working.
  Ticket Number: 0000185849              03/10/2008       A new User needs access to AD in transportation
  Ticket Number: 0000185577              03/04/2008       AD/M: Drive
  Ticket Number: 0000185553              03/04/2008       MP312: Student Employee needs access to the Xerox print queue
  Ticket Number: 0000185549              03/04/2008       AD Printer
  Ticket Number: 0000185520              03/03/2008       ACIV345: Install HP8000 Printer and add to AD
  Ticket Number: 0000185765              03/07/2008       active directory setup
  Ticket Number: 0000185472              03/03/2008       AD Account for new staff: Andrew Vache (avache)
  Ticket Number: 0000185890              03/11/2008       Margo needs access to the P:\ drive.
  Ticket Number: 0000185899              03/11/2008       Work Order Request
  Ticket Number: 0000186372              03/24/2008       RW access needed for slongo on apollo X: drive construc\pcs\
  Ticket Number: 0000186312              03/21/2008       Q:Drive
  Ticket Number: 0000186347              03/24/2008       User needs access to the same locations as jschuma
  Ticket Number: 0000186109              03/14/2008       Access to shared drive
  Ticket Number: 0000186073              03/13/2008       Work Order Request
  Ticket Number: 0000186105              03/14/2008       User needs access to UHS drives
  Ticket Number: 0000186064              03/13/2008       library printers - please expedite
  Ticket Number: 0000186057              03/13/2008       AD account
  Ticket Number: 0000186443              03/25/2008       Anne needs an AD account.
  Ticket Number: 0000185979              03/12/2008       SS502: Restore sondheim502 folder
  Ticket Number: 0000185941              03/12/2008       Permission
  Ticket Number: 0000186048              03/13/2008       Collin needs access to join AD on PCs.
  Ticket Number: 0000186348              03/24/2008       Permission addition
  Ticket Number: 0000186353              03/24/2008       needs printer connected
  Ticket Number: 0000186751              03/31/2008       New staff needs AD account.
  Ticket Number: 0000186667              03/28/2008       Connect Computer to Network printer
  Ticket Number: 0000186586              03/27/2008       Need to give AD access to grad users in Psychology
  Ticket Number: 0000186496              03/26/2008       request - Bridget
  Ticket Number: 0000186435              03/25/2008       granting access to network drive.
  Ticket Number: 0000186433              03/25/2008       library printer
                                  Create
                                   Date          Short Description
    Ticket Number: 0000186660   03/28/2008       Ashwin Satish needs Active Directory.
    Ticket Number: 0000186375   03/24/2008       AD access
    Ticket Number: 0000186369   03/24/2008       New staff needs AD account activated and access to Provost
Shared "I"
    Ticket Number: 0000186362   03/24/2008       PUBL active directory
       jesse                       Total: 49
                Closed               Total: 49
    Ticket Number: 0000186419   03/25/2008       blackboard is down
    Ticket Number: 0000186406   03/25/2008       Add printer to computer network
    Ticket Number: 0000186387   03/24/2008       Purchased Office 2007 from bookstore, needs cd key
    Ticket Number: 0000186417   03/25/2008       Printer needs a new toner & ink
    Ticket Number: 0000186772   03/31/2008       Re: kerberos for Vart macs, with no AFS
    Ticket Number: 0000186757   03/31/2008       Cannot save to her I drive
    Ticket Number: 0000186765   03/31/2008       Denise needs her H:\ drive quota increased.
    Ticket Number: 0000186716   03/31/2008       H drive quota increase.
    Ticket Number: 0000186712   03/31/2008       H drive quota
    Ticket Number: 0000186668   03/28/2008       [labs] LIB259: Network in 259 horribly slow
    Ticket Number: 0000186661   03/28/2008       Ashwin Satish needs access to join AD on PCs.
    Ticket Number: 0000186653   03/28/2008       H: drive
    Ticket Number: 0000186652   03/28/2008       Need to a get a file restored.
    Ticket Number: 0000186644   03/28/2008       AD quota increase
    Ticket Number: 0000186635   03/28/2008       Can't save
    Ticket Number: 0000186632   03/28/2008       Work Order Request
    Ticket Number: 0000186637   03/28/2008       H: drive mcombs
    Ticket Number: 0000186643   03/28/2008       H:\ drive disk space
    Ticket Number: 0000186741   03/31/2008       h drive quota increase
    Ticket Number: 0000186578   03/27/2008       Istrategy admin
    Ticket Number: 0000186480   03/26/2008       User wants a computer to be granted access to a shared drive
    Ticket Number: 0000186449   03/25/2008       Remote access to AD server
    Ticket Number: 0000186436   03/25/2008       file restore
    Ticket Number: 0000186434   03/25/2008       AD Rights
    Ticket Number: 0000186405   03/25/2008       Dell PC needs PW reset and AD
    Ticket Number: 0000186032   03/13/2008       Urgent Request, Employee Access removed today!
    Ticket Number: 0000186046   03/13/2008       SAS License Expiration
    Ticket Number: 0000186311   03/21/2008       Restore files
    Ticket Number: 0000186246   03/20/2008       Henry Siemer needs access to join AD on PCs.
    Ticket Number: 0000186206   03/19/2008       Ticket request for the Erickson School
    Ticket Number: 0000186184   03/19/2008       DPET AD Account
    Ticket Number: 0000186161   03/18/2008       AD joining failure
    Ticket Number: 0000186157   03/17/2008       SAS Disk 4 of 4 (Linux) link is broken
    Ticket Number: 0000186126   03/15/2008       Can't connect to webmail or 'i' drive
    Ticket Number: 0000186089   03/14/2008       User needs AD password-shuggi1
    Ticket Number: 0000185640   03/05/2008       SAS on a lab machine needs the license file updated
    Ticket Number: 0000185493   03/03/2008       memory installed
    Ticket Number: 0000185852   03/10/2008       Work Order Request
    Ticket Number: 0000185848   03/10/2008       User having problems saving file to department drive
    Ticket Number: 0000185822   03/10/2008       User getting firewall errors with software.
    Ticket Number: 0000185804   03/09/2008       AD access
    Ticket Number: 0000185783   03/07/2008       remove AD contexts and filesystems for users 'dlee3' and 'm42'
    Ticket Number: 0000185775   03/07/2008       Loan 10 Laptops the Commons for Internet Cafe
    Ticket Number: 0000185739   03/06/2008       Final Cut Software
    Ticket Number: 0000185735   03/06/2008       Active Directory terminal server.
    Ticket Number: 0000185669   03/05/2008       User needs admin rights
    Ticket Number: 0000185604   03/04/2008       VPN paradocs group add 'stc' 'uugeh1'
    Ticket Number: 0000185725   03/06/2008       AD Comp Names
    Ticket Number: 0000185978   03/12/2008       Trying to ad machine to domain
       vladimir                    Total: 2
                Closed               Total: 2
                                            Create
                                             Date          Short Description
   Ticket Number:   0000186585            03/27/2008       Request for Pharos print queue price change
   Ticket Number:   0000185814            03/10/2008       Please create ntpsprdfs1.ps.umbc.edu


New Media                        Total:    56
     bcjones                                 Total: 13
                Closed                         Total: 13
    Ticket Number: 0000185440             03/01/2008       denied services tab on my umbc
    Ticket Number: 0000185717             03/06/2008       Work Order Request
    Ticket Number: 0000185838             03/10/2008       Movable Type training?
    Ticket Number: 0000185711             03/06/2008       CMS Installation
    Ticket Number: 0000185621             03/05/2008       Access to OSP Grants.gov Package Uploads page
    Ticket Number: 0000185456             03/02/2008       Redirecting Files - Ticket # 0000181100
    Ticket Number: 0000185707             03/06/2008       Problems with Library pages
    Ticket Number: 0000185526             03/03/2008       Authority to change web content
    Ticket Number: 0000186117             03/14/2008       Problem with Faculty Annual Report
    Ticket Number: 0000186131             03/15/2008       Checking on the Faculty Annual Report
    Ticket Number: 0000186314             03/21/2008       blogging
    Ticket Number: 0000186395             03/24/2008       CGI Script Failure
    Ticket Number: 0000186519             03/26/2008       outdated page: http://www.umbc.edu/clubsorgs.html
       berman1                               Total: 1
                Closed                         Total: 1
    Ticket Number: 0000185727             03/06/2008       time logs
       fritz                                 Total: 1
                Closed                         Total: 1
    Ticket Number: 0000185742             03/06/2008       Restore Overwritten Web Index File
       rarmstro                              Total: 41
                Closed                         Total: 41
    Ticket Number: 0000185646             03/05/2008       No subject
    Ticket Number: 0000185762             03/07/2008       Blackboard Community Request: Assign to New Media:
Blackboard
    Ticket Number: 0000186470             03/26/2008       Next 3/28: can't get on blackboard
    Ticket Number: 0000185854             03/10/2008       I have a question.
    Ticket Number: 0000185846             03/10/2008       User stuck at redirect
    Ticket Number: 0000185812             03/10/2008       LRC Placement Testing/Blackboard Problem 3/9
    Ticket Number: 0000185958             03/12/2008       CPS Problem in LH1
    Ticket Number: 0000185805             03/09/2008       Blackboard Community Request: Assign to New Media:
Blackboard
    Ticket Number: 0000185803             03/09/2008       Black Board Help with Test setup for IS420-SEC0201
    Ticket Number: 0000185801             03/09/2008       placement test trouble
    Ticket Number: 0000185795             03/09/2008       Placement Test
    Ticket Number: 0000185785             03/07/2008       i have a problem
    Ticket Number: 0000185737             03/06/2008       User is stuck when trying to log into blackboard
    Ticket Number: 0000185653             03/05/2008       User cannot login to blackboard
    Ticket Number: 0000185542             03/04/2008       Blackboard question
    Ticket Number: 0000185533             03/03/2008       Access
    Ticket Number: 0000185505             03/03/2008       Blackboard availability
    Ticket Number: 0000185448             03/01/2008       Login, Re-directing Looping Issue
    Ticket Number: 0000185446             03/01/2008       REmove IS413_0101_SP2007: IS 413 GUI Systems Using JAVA
SP2007
                                                              (unavailable)
   Ticket Number:   0000185447            03/01/2008       REMOVE: IS699_0101_SP2007: IS 699 Capstone Project
                                                              (0101/0201/0301) SP2007 (unavailable)
   Ticket Number:   0000185632            03/05/2008       Blackboard cannot get grades to upload.
   Ticket Number:   0000186389            03/24/2008       User changed emails but blackboard didn't update
   Ticket Number:   0000186718            03/31/2008       SCEI 528 Biotechnology Applications
   Ticket Number:   0000186642            03/28/2008       Blackboard NEW Course: Assign to New Media: Blackboard
   Ticket Number:   0000186579            03/27/2008       Bb not accessible
                                            Create
                                             Date          Short Description
   Ticket Number:   0000186569            03/27/2008       Blackboard course availability
   Ticket Number:   0000186543            03/27/2008       Bb problem for IS 804!!
   Ticket Number:   0000186516            03/26/2008       Blackboard Error
   Ticket Number:   0000186402            03/25/2008       Problem with Bb
   Ticket Number:   0000186382            03/24/2008       blackboard gradebook
   Ticket Number:   0000186437            03/25/2008       SPAN 101/0301 [6279]
   Ticket Number:   0000186773            03/31/2008       Discussion Board/Restore
   Ticket Number:   0000185876            03/11/2008       Re: blackboard account
   Ticket Number:   0000185870            03/10/2008       blackboard account
   Ticket Number:   0000185980            03/12/2008       Batch enroll users into Climate Taskforce Community
   Ticket Number:   0000186337            03/24/2008       Blackboard NEW Course: Assign to New Media: Blackboard
   Ticket Number:   0000186142            03/16/2008       2 quick Blackboard questions
   Ticket Number:   0000186116            03/14/2008       New Blackboard course shell
   Ticket Number:   0000185960            03/12/2008       Create Challenge Test sites
   Ticket Number:   0000185951            03/12/2008       Course shell for SU2008
   Ticket Number:   0000185875            03/11/2008       Enrollmen in Chem124L


PC Labs                          Total:    4
     PCLabs                                  Total: 4
              Closed                           Total: 4
   Ticket Number: 0000186251              03/20/2008       [labs] ECS333PC24: diplay out of sync
   Ticket Number: 0000186270              03/20/2008       [labs] ECS014: install macosx software updates
   Ticket Number: 0000186272              03/20/2008       ECS336: install macosx s/w updates
   Ticket Number: 0000186271              03/20/2008       ECS021: install macosx s/w updates


Physical Networks            Total:        86
      Telcom                                 Total: 5
               Closed                          Total: 5
   Ticket Number: 0000186049              03/13/2008       Library jack problem
   Ticket Number: 0000186576              03/27/2008       [site sruvey] TEC4.026: CAT5e Data Drop Needed
   Ticket Number: 0000185441              03/01/2008       Intermiddent Ethernet Connectivity Problem
   Ticket Number: 0000185843              03/10/2008       CHEM201: jack move 2 feet or so upward.
   Ticket Number: 0000185475              03/03/2008       resnet jack is dead in student's room.
      cmckin1                                Total: 1
               Closed                          Total: 1
   Ticket Number: 0000186415              03/25/2008       Work Order Request
      damian                                 Total: 9
               Closed                          Total: 9
   Ticket Number: 0000186664              03/28/2008       request - Financial Aid
   Ticket Number: 0000186715              03/31/2008       Please check firewall rules for file.pd.umbc.edu
   Ticket Number: 0000185861              03/10/2008       how to apply new server (firewall)
   Ticket Number: 0000186328              03/23/2008       Juniper VPN
   Ticket Number: 0000186250              03/20/2008       Firewall Port Request
   Ticket Number: 0000186173              03/18/2008       Problems opening ssh access for 130.85.28.195
   Ticket Number: 0000186110              03/14/2008       DNS request
   Ticket Number: 0000185952              03/12/2008       rsync access to rsumbc3.mis from appcs1-v12(14)
   Ticket Number: 0000185556              03/04/2008       User using Mac can't connect via wireless in Lib
      erk2                                   Total: 16
               Closed                          Total: 16
   Ticket Number: 0000186281              03/21/2008       replacement network line for linux-beta.gl, old failed.
   Ticket Number: 0000185588              03/04/2008       internet very slow
   Ticket Number: 0000185674              03/05/2008       LIB129: library site survey room 129 technical services
   Ticket Number: 0000185853              03/10/2008       Need network line ran for Rack D7
   Ticket Number: 0000186213              03/19/2008       LIB214: dhcp & dns request
   Ticket Number: 0000185550              03/04/2008       Need network lines and power for new Cluster
   Ticket Number: 0000185928              03/11/2008       ip request
                                  Create
                                   Date          Short Description
    Ticket Number: 0000185947   03/12/2008       3 Jacks need to be active in Commons game room
    Ticket Number: 0000185964   03/12/2008       Staff rearranged office and plugged printer in another port now
they can'
    Ticket Number: 0000186214   03/19/2008       Malfunctioning Jack
    Ticket Number: 0000186425   03/25/2008       7th Floor Printer Jack - please expedite
    Ticket Number: 0000186211   03/19/2008       reconfigure LIB214 jacks again..
    Ticket Number: 0000186066   03/13/2008       data jack activation
    Ticket Number: 0000186028   03/13/2008       South Campus : 130.85.158.254 c00473
    Ticket Number: 0000185939   03/12/2008       Greenhouse Outage
    Ticket Number: 0000186683   03/29/2008       Jack
       eylers1                     Total: 1
                Closed               Total: 1
    Ticket Number: 0000186455   03/25/2008       Network and Jack Change
       hodges1                     Total: 7
                Closed               Total: 7
    Ticket Number: 0000186440   03/25/2008       Add computer to DNS & DHCP
    Ticket Number: 0000186669   03/28/2008       Fiber Run
    Ticket Number: 0000186102   03/14/2008       needs jack checked
    Ticket Number: 0000185600   03/04/2008       jack check
    Ticket Number: 0000185856   03/10/2008       DNS/DHCP entry
    Ticket Number: 0000185728   03/06/2008       Mac Address Change
    Ticket Number: 0000185518   03/03/2008       Resnet stability and lag issues
       noelbez1                    Total: 5
                Closed               Total: 5
    Ticket Number: 0000185583   03/04/2008       Please run a new peoplesoft line into rack E-1
    Ticket Number: 0000185672   03/05/2008       Users Jack is not working
    Ticket Number: 0000186338   03/24/2008       Need a jack in our build room activated on the 70 subnet
    Ticket Number: 0000186358   03/24/2008       CHEM371, 372, 375: 3 computer jacks need to be activated in the
chem
    Ticket Number: 0000186506   03/26/2008       Library FTP server
       rays1                       Total: 42
                Closed               Total: 42
    Ticket Number: 0000186398   03/24/2008       Work Order Request
    Ticket Number: 0000186410   03/25/2008       UC106: Study Place computer problems
    Ticket Number: 0000186592   03/27/2008       New boxes on CS network
    Ticket Number: 0000186638   03/28/2008       DNS/DHCP entry
    Ticket Number: 0000186663   03/28/2008       DNS Entry
    Ticket Number: 0000186662   03/28/2008       DNS Entry Change
    Ticket Number: 0000186597   03/27/2008       add AD machine to DNS servers
    Ticket Number: 0000186577   03/27/2008       Need some IP/DNS creations
    Ticket Number: 0000186479   03/26/2008       DNS Entries
    Ticket Number: 0000186500   03/26/2008       Need two IP/DNS creations
    Ticket Number: 0000185877   03/11/2008       Create DNS entry
    Ticket Number: 0000185949   03/12/2008       Need Peoplesoft ip's created
    Ticket Number: 0000185957   03/12/2008       Needs stadic IP address for new device
    Ticket Number: 0000186268   03/20/2008       ecs021mac16 needs an ip address
    Ticket Number: 0000186267   03/20/2008       ecs021mac07 needs an ip address
    Ticket Number: 0000186257   03/20/2008       Please point csdmo, csdev and cstst to the load balancer
    Ticket Number: 0000186240   03/20/2008       recycle ips
    Ticket Number: 0000186210   03/19/2008       DNS Changes
    Ticket Number: 0000186207   03/19/2008       Firewall port request
    Ticket Number: 0000186108   03/14/2008       UC201: Ctreate 2 more lab computer ad accounts
    Ticket Number: 0000186075   03/13/2008       Opening port 8080 on morpheus
    Ticket Number: 0000186658   03/28/2008       DNS Entry Changes
    Ticket Number: 0000186282   03/21/2008       Need csprd load balancer changed
    Ticket Number: 0000185467   03/03/2008       Greenhouse 130.85.8.220
    Ticket Number: 0000185497   03/03/2008       resnet is slow
    Ticket Number: 0000185595   03/04/2008       dns entry modification
                                            Create
                                             Date          Short Description
   Ticket Number:   0000185460            03/02/2008       Resnet network packet loss. Internet extremely slow.
   Ticket Number:   0000185492            03/03/2008       dns
   Ticket Number:   0000185554            03/04/2008       IP address for new Cluster in CR
   Ticket Number:   0000185597            03/04/2008       dns entry modification
   Ticket Number:   0000185644            03/05/2008       dns entry modification
   Ticket Number:   0000185840            03/10/2008       IP Request
   Ticket Number:   0000185878            03/11/2008       Need IP's for peoplesoft development
   Ticket Number:   0000185832            03/10/2008       Work Order Request
   Ticket Number:   0000185702            03/06/2008       new DNS entries
   Ticket Number:   0000186507            03/26/2008       DNS Entries
   Ticket Number:   0000185676            03/05/2008       IP Request
   Ticket Number:   0000185668            03/05/2008       DNS Entry Modification
   Ticket Number:   0000185607            03/04/2008       New Computer
   Ticket Number:   0000185516            03/03/2008       CHEM103: Assign IP to new printer, and update dns
   Ticket Number:   0000185481            03/03/2008       dns entry modification
   Ticket Number:   0000186076            03/13/2008       Server configuration


Security                         Total:    54
       andy                                  Total: 35
                Closed                         Total: 35
     Ticket Number: 0000186155            03/17/2008       Fwd: Possible Spam Abuse Report - umbc.edu - 130.85.57.90
     Ticket Number: 0000185759            03/07/2008       [Fwd: FW: Case ID 489130693 - Notice of Claimed
Infringement]
     Ticket Number: 0000185437            03/01/2008       [Fwd: FW: Case ID 485209668 - RIAA Infringement
Notification]
     Ticket Number: 0000185613            03/05/2008       Left my Flash Drive
     Ticket Number: 0000186309            03/21/2008       Fwd: Project. Mail
     Ticket Number: 0000186133            03/15/2008       Fwd: Possible Spam Abuse Report - umbc.edu - 130.85.57.90
     Ticket Number: 0000186145            03/16/2008       Fwd: Possible Spam Abuse Report - umbc.edu - 130.85.57.90
     Ticket Number: 0000186147            03/16/2008       Fwd: Possible Spam Abuse Report - umbc.edu - 130.85.57.90
     Ticket Number: 0000186302            03/21/2008       Fwd: Possible Spam Abuse Report - umbc.edu - Possible Fraud
     Ticket Number: 0000186300            03/21/2008       Fwd: Possible Spam Abuse Report - umbc.edu - Possible Fraud
     Ticket Number: 0000186301            03/21/2008       Fwd: Possible Spam Abuse Report - umbc.edu - Possible Fraud
     Ticket Number: 0000186273            03/20/2008       Fwd: Spam complaint from UOL [1MFo8ANFIh1LWsj0BBu]
     Ticket Number: 0000186248            03/20/2008       Fwd: **Message you sent blocked by our bulk email filter**
     Ticket Number: 0000186241            03/20/2008       Suspicious
     Ticket Number: 0000186174            03/18/2008       SPAM?
     Ticket Number: 0000186151            03/17/2008       Fwd: Possible Spam Abuse Report - umbc.edu - 130.85.57.90
     Ticket Number: 0000186148            03/16/2008       Fwd: Possible Spam Abuse Report - umbc.edu - 130.85.57.90
     Ticket Number: 0000186339            03/24/2008       [Fwd: Fw: Case ID 496048792 - RIAA Infringement Notification]
     Ticket Number: 0000186319            03/22/2008       Fwd: Possible Spam Abuse Report - umbc.edu - Possible Fraud
     Ticket Number: 0000186316            03/21/2008       More Spam Abuse Reports
     Ticket Number: 0000186307            03/21/2008       Fwd: SPAM: Dear Beloved in Christ
     Ticket Number: 0000186306            03/21/2008       Fwd: Project. Mail
     Ticket Number: 0000186304            03/21/2008       Fwd: Possible Spam Abuse Report - umbc.edu - Possible Fraud
     Ticket Number: 0000186305            03/21/2008       Fwd: Possible Spam Abuse Report - umbc.edu - Possible Fraud
     Ticket Number: 0000186303            03/21/2008       Fwd: Possible Spam Abuse Report - umbc.edu - Possible Fraud
     Ticket Number: 0000186146            03/16/2008       Fwd: Possible Spam Abuse Report - umbc.edu - 130.85.57.90
     Ticket Number: 0000186144            03/16/2008       Fwd: Possible Spam Abuse Report - umbc.edu - 130.85.57.90
     Ticket Number: 0000186130            03/15/2008       [Fwd: FW: Case ID 477000029 - RIAA Infringement
Notification]
     Ticket Number: 0000186037            03/13/2008       Account reported locked
     Ticket Number: 0000185868            03/10/2008       computer virus
     Ticket Number: 0000186392            03/24/2008       [Fwd: FW: Case ID 496915125 - Notice of Claimed
Infringement]
     Ticket Number: 0000186697            03/30/2008       [Fwd: Fw: Case ID 468850051 - RIAA Infringement Notification]
     Ticket Number: 0000186442            03/25/2008       computer virus
                                              Create
                                               Date          Short Description
     Ticket Number: 0000186509              03/26/2008       block ip - 68.50.148.100 (comcast)
     Ticket Number: 0000186414              03/25/2008       Account is locked and student doesn't know why
        natb1                                  Total: 19
                Closed                           Total: 19
     Ticket Number: 0000186391              03/24/2008       [Fwd: FW: Case ID 496943243 - Notice of Claimed
Infringement]
     Ticket Number: 0000186630              03/28/2008       [Fwd: E-mail retenido por Imaginarium-ItsImagical - E-mail
locked
                                                              by Imaginarium-ItsImagical]
    Ticket Number:    0000186490            03/26/2008       [Fwd: [Fwd: [Fwd: Boat Trip Deadline]]]
    Ticket Number:    0000185882            03/11/2008       [Fwd: FW: Notice ID: 22-32376562 Notice of Unauthorized Use
of Paramount
                                                             Pictures Corporation/Dreamworks Animation SKG, Inc.
Property]
    Ticket Number:    0000185946            03/12/2008       [Fwd: FW: Notice ID: 22-32376562 Notice of Unauthorized Use
of Paramount
                                                             Pictures Corporation/Dreamworks Animation SKG, Inc.
Property]
     Ticket Number:   0000185983            03/12/2008       [Fwd: FW: Case ID 491966612 - Notice of Copyright
Infringement]
     Ticket Number:   0000186315            03/21/2008       Threatening email
     Ticket Number:   0000186044            03/13/2008       [Fwd: FW: DMCA Notification Notice ID: 14-16450550]
     Ticket Number:   0000185881            03/11/2008       [Fwd: FW: Case ID 490726648 - RIAA Infringement
Notification]
     Ticket Number:   0000185756            03/07/2008       [Fwd: FW: Case ID 489130693 - Notice of Claimed
Infringement]
     Ticket Number:   0000185754            03/07/2008       [Fwd: FW: DMCA Notification Notice ID: 14-16414746]
     Ticket Number:   0000185748            03/07/2008       [Fwd: (no subject)]
     Ticket Number:   0000185715            03/06/2008       Your ecard horoscope is waiting!
     Ticket Number:   0000185614            03/05/2008       calliper
     Ticket Number:   0000185619            03/05/2008       [Fwd: This is hilarious!]
     Ticket Number:   0000185880            03/11/2008       [Fwd: FW: Case ID 489760519 - RIAA Infringement
Notification]
     Ticket Number:   0000185438            03/01/2008       [Fwd: FW: Case ID 485637303 - RIAA Infringement
Notification]
     Ticket Number:   0000185879            03/11/2008       [Fwd: FW: Case ID 489753934 - RIAA Infringement
Notification]
     Ticket Number:   0000185791            03/08/2008       Fwd: Spam complaint from UOL [1MFnwCGui92GQsj0BBy]


SysCore                            Total:    153
      jcgriego                                 Total: 13
               Closed                            Total: 13
    Ticket Number: 0000185580               03/04/2008       remedy problem
    Ticket Number: 0000185824               03/10/2008       incorrect spelling
    Ticket Number: 0000185773               03/07/2008       Incorrect name
    Ticket Number: 0000185752               03/07/2008       [Fwd: Kara Raphael] affiliation issue?
    Ticket Number: 0000185968               03/12/2008       User cannot attach a pdf
    Ticket Number: 0000185834               03/10/2008       Please add Curt's cell phone # to remedy paging.
    Ticket Number: 0000185850               03/10/2008       Webadmin at campus card
    Ticket Number: 0000185827               03/10/2008       Rebecca Gyi/Summer Admit
    Ticket Number: 0000186033               03/13/2008       Remove Remedy Access
    Ticket Number: 0000186413               03/25/2008       Cannot Add User in Confluence
    Ticket Number: 0000186739               03/31/2008       Department name incorrect on myumbc
    Ticket Number: 0000186722               03/31/2008       question (possible affiliation expiration?)
    Ticket Number: 0000186450               03/25/2008       Create a Remedy Account
       kherna1                                 Total: 35
               Closed                            Total: 35
                                     Create
                                      Date          Short Description
     Ticket Number:   0000186394   03/24/2008      Work Order Request
     Ticket Number:   0000186711   03/31/2008      imap seems down
     Ticket Number:   0000186696   03/30/2008      Xauthority file broken
     Ticket Number:   0000186690   03/30/2008      web server permission
     Ticket Number:   0000186634   03/28/2008      need a machine moved to new vlan
     Ticket Number:   0000186596   03/27/2008      Increase in SGA Web Space Quota
     Ticket Number:   0000186522   03/26/2008      GL access to others?
     Ticket Number:   0000186477   03/26/2008      Next 3/28: [Fwd: why is my email id blocked]
     Ticket Number:   0000186452   03/25/2008      test please ignore
     Ticket Number:   0000185920   03/11/2008      problem creating afs groups
     Ticket Number:   0000186355   03/24/2008      Department needs website linked to domain name
     Ticket Number:   0000185990   03/12/2008      User cannot recieve any new emails and trash isnt working
     Ticket Number:   0000186059   03/13/2008      vacation message
     Ticket Number:   0000186060   03/13/2008      [Fwd: Access to CBE site]
     Ticket Number:   0000186103   03/14/2008      NetAdmin access has been denied!
     Ticket Number:   0000186333   03/24/2008      Re: Please escalate this request. Thank you.
     Ticket Number:   0000186329   03/23/2008      Next 3/27: email send problems again
     Ticket Number:   0000186322   03/23/2008      [Fwd: Undeliverable mail]
     Ticket Number:   0000186310   03/21/2008      Staff needs email folder restored from March 20, 2008.
     Ticket Number:   0000186235   03/20/2008      Removal of email address
     Ticket Number:   0000186228   03/20/2008      Customer is getting intermittent webmail connections
     Ticket Number:   0000186139   03/16/2008      countless
     Ticket Number:   0000186136   03/16/2008      Mail doesn't seem to load - same with webmail
     Ticket Number:   0000186129   03/15/2008      Work Order Request
     Ticket Number:   0000186344   03/24/2008      [Fwd: MIPAR web stats for the past 7 days]
     Ticket Number:   0000186346   03/24/2008      Staff accidently deleted her emails from her blackberry and they
are go
     Ticket Number:   0000186095   03/14/2008      Needs webmail reset to french
     Ticket Number:   0000186062   03/13/2008      Alumni account activation
     Ticket Number:   0000185995   03/12/2008      alumni can't log in to email
     Ticket Number:   0000186232   03/20/2008      student would like temporary activation
     Ticket Number:   0000185620   03/05/2008      FW: SAE Web Space
     Ticket Number:   0000185770   03/07/2008      alias request from OIA -- to promote Faculty-Sponsored Research
Sy
     Ticket Number:   0000185893   03/11/2008      gl error
     Ticket Number:   0000186215   03/19/2008      [Fwd: Re: FW: [Fwd: Professional Grant Proposal Writing
Workshop
                                                   (March 2008:     Union College)]]
    Ticket Number: 0000185598      03/04/2008      Shared email account problem
       laura                          Total: 7
               Closed                   Total: 7
    Ticket Number: 0000185967      03/12/2008      Staff cannot send attachments through his email.
    Ticket Number: 0000185813      03/10/2008      Accounts not being created in Blackboard
    Ticket Number: 0000185750      03/07/2008      Upgrade Memory on MIPAR MD Elections Box
    Ticket Number: 0000185648      03/05/2008      Need libXp.so.6 installed on appcsdev2
    Ticket Number: 0000185889      03/11/2008      Mail issue with jobs posting to listserve
    Ticket Number: 0000185963      03/12/2008      Can't attact files using webmail
    Ticket Number: 0000186730      03/31/2008      Moving Storm - Chemistry Rm444
       paulr                          Total: 8
               Closed                   Total: 8
    Ticket Number: 0000186356      03/24/2008      Transcript Error
    Ticket Number: 0000186412      03/25/2008      Not receiving Alerts/myUMBC
    Ticket Number: 0000186575      03/27/2008      Class lists for summer 2008
    Ticket Number: 0000186505      03/26/2008      next 3/38: Blackboard!!
    Ticket Number: 0000186560      03/27/2008      problem viewing financial aid info
    Ticket Number: 0000186474      03/26/2008      Link to Finweb no longer appears in myUMBC
    Ticket Number: 0000186446      03/25/2008      Anne Watson needs a Finweb account.
    Ticket Number: 0000186078      03/13/2008      [Fwd: Re: FW: Email addresses for all students]
                              Create
                               Date          Short Description
  randy                        Total: 9
           Closed                Total: 9
Ticket Number: 0000185916   03/11/2008       cron on hercules
Ticket Number: 0000186334   03/24/2008       [Fwd: Gravity crash]
Ticket Number: 0000186327   03/23/2008       Bypassing the "no crons on hercules" problem
Ticket Number: 0000186341   03/24/2008       friday/sat
Ticket Number: 0000186352   03/24/2008       no longer able to delete mail.
Ticket Number: 0000185706   03/06/2008       Request for a MySQL account
Ticket Number: 0000185625   03/05/2008       Logs for gravity
Ticket Number: 0000185819   03/10/2008       media scan on raid
Ticket Number: 0000185581   03/04/2008       GRACE having booting trouble
   wmalone1                    Total: 81
           Closed                Total: 81
Ticket Number: 0000185473   03/03/2008       Calendar Account: Andrew Vache
Ticket Number: 0000185645   03/05/2008       Peggy needs "travel" email Spam Whitelist updated.
Ticket Number: 0000185829   03/10/2008       Email address needed - Bursar surveys
Ticket Number: 0000185462   03/02/2008       My Inbox
Ticket Number: 0000186217   03/20/2008       Using the Web space
Ticket Number: 0000185821   03/10/2008       Disable Account
Ticket Number: 0000185816   03/10/2008       Pilot P rogram for Possible grant for CUERE
Ticket Number: 0000185792   03/09/2008       munificent
Ticket Number: 0000185777   03/07/2008       mysql on hercules
Ticket Number: 0000185741   03/06/2008       Setting a submit account
Ticket Number: 0000186431   03/25/2008       Request
Ticket Number: 0000185587   03/04/2008       Next 3/7: Oracle
Ticket Number: 0000185634   03/05/2008       deleted spam folder and could not restore.
Ticket Number: 0000185922   03/11/2008       disk quota full
Ticket Number: 0000185560   03/04/2008       No subject
Ticket Number: 0000185584   03/04/2008       Mailing Lists
Ticket Number: 0000185544   03/04/2008       Oracle
Ticket Number: 0000185576   03/04/2008       request
Ticket Number: 0000185519   03/03/2008       [Fwd: CVC///Meeting Place Change!]
Ticket Number: 0000185486   03/03/2008       Email quota increase
Ticket Number: 0000185485   03/03/2008       Need calendar account for new student hire
Ticket Number: 0000185476   03/03/2008       UMBC SG Listserv
Ticket Number: 0000185718   03/06/2008       staff member cannot get into afs to edit a file
Ticket Number: 0000185771   03/07/2008       umbc list problem
Ticket Number: 0000185708   03/06/2008       New employee
Ticket Number: 0000185667   03/05/2008       Additional disk space for me 471/815f students
Ticket Number: 0000185654   03/05/2008       Email Question
Ticket Number: 0000185650   03/05/2008       User needs AD/Shardrive/Oracle accounts
Ticket Number: 0000185670   03/05/2008       Vendor account (secondary account for vlad)
Ticket Number: 0000185641   03/05/2008       submit requesst
Ticket Number: 0000185716   03/06/2008       Network Problem - Web Pages not loading
Ticket Number: 0000185491   03/03/2008       White List and Spam
Ticket Number: 0000185477   03/03/2008       request to add username to submit.class file
Ticket Number: 0000186053   03/13/2008       List problem
Ticket Number: 0000185522   03/03/2008       User needs mail quota increase
Ticket Number: 0000185568   03/04/2008       calendar account - shuggi1
Ticket Number: 0000186036   03/13/2008       Restore Folder
Ticket Number: 0000185924   03/11/2008       User requesting group email
Ticket Number: 0000185931   03/11/2008       MySQL Access?
Ticket Number: 0000185933   03/11/2008       Cannot login into Oracle DB through GL Account
Ticket Number: 0000185936   03/12/2008       ORACLE ACCOUNT
Ticket Number: 0000185970   03/12/2008       Need a custom email address
Ticket Number: 0000186034   03/13/2008       Remove Access
Ticket Number: 0000186418   03/25/2008       staff members need emails from @ennecp.com whitelisted
Ticket Number: 0000186340   03/24/2008       needs quota increase
                                          Create
                                           Date             Short Description
    Ticket Number: 0000186370           03/24/2008         New staff needs Oracle calendar account created.
    Ticket Number: 0000186265           03/20/2008         temp account reactivation
    Ticket Number: 0000186572           03/27/2008         Adding users to email address
    Ticket Number: 0000186193           03/19/2008         web issues
    Ticket Number: 0000186171           03/18/2008         Outgoing EMail limit question
    Ticket Number: 0000186170           03/18/2008         Fwd: Dear UMBC.EDU Email Account Owner: ACCOUNT
VERIFIC
    Ticket Number: 0000186093           03/14/2008         customer wants to create list: ascm@umbc.edu
    Ticket Number: 0000186090           03/14/2008         Update to parking e-mail
    Ticket Number: 0000186088           03/14/2008         user can't log into Oracle for a class
    Ticket Number: 0000186342           03/24/2008         Work Order Request
    Ticket Number: 0000186058           03/13/2008         Oracle Calendar account
    Ticket Number: 0000186035           03/13/2008         Remove Access
    Ticket Number: 0000185955           03/12/2008         AFS Group Access
    Ticket Number: 0000185934           03/11/2008         Problem with Oracle GL Account
    Ticket Number: 0000185932           03/11/2008         IS_610 Section 0101
    Ticket Number: 0000185919           03/11/2008         techport no longer appears on index of lists
    Ticket Number: 0000185910           03/11/2008         Calendar access for Lauren Woody
    Ticket Number: 0000186354           03/24/2008         Student is not getting emails from he lists on the list serve.
    Ticket Number: 0000186371           03/24/2008         add to Oracle calendar
    Ticket Number: 0000186471           03/26/2008         web redirect
    Ticket Number: 0000186487           03/26/2008         FW: Allias Request
    Ticket Number: 0000186499           03/26/2008         calendar account
    Ticket Number: 0000186558           03/27/2008         Please Increase Quota Space for Students
    Ticket Number: 0000186640           03/28/2008         emailing issues with outside vendor
    Ticket Number: 0000186672           03/28/2008         [Fwd: [Fwd: DELIVERY FAILURE: User henaff.frjco
(henaff.frjco@henaff.fr)
                                                            not listed in public Name & Address Book]]
    Ticket Number: 0000186740           03/31/2008         Emails going to old fowarding address
    Ticket Number: 0000186708           03/31/2008         My disk quota
    Ticket Number: 0000186687           03/30/2008         Email problem: 3/30/08
    Ticket Number: 0000186673           03/28/2008         [Fwd: [Fwd: [Fwd: DELIVERY FAILURE: User henaff.frjco
(henaff.frjco@henaff.fr)
                                                            not listed in public Name & Address Book]]]
   Ticket Number:    0000186659         03/28/2008         Increase email quota
   Ticket Number:    0000186723         03/31/2008         My e-mail inbox
   Ticket Number:    0000186501         03/26/2008         spaces.umbc.edu down
   Ticket Number:    0000186494         03/26/2008         User not recieving emails
   Ticket Number:    0000186493         03/26/2008         Mickey Miller Oracle Calendar needed
   Ticket Number:    0000186444         03/25/2008         Anne Watson needs a Corporate Time account.
   Ticket Number:    0000186485         03/26/2008         ListServ


Total Remedy Tickets Closed or Resolved between      03/01/2008 and 03/31/200 :       1240

				
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