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NA HB R EMODELER OF THE MONTH Every Job is an Opportunity Continual learning and constant communication keep Tennessee remodeler on track By K e n ne t h W. B e t z ach remodeling job is dif- Because every job is differ- and he’s recently started using a E ferent than the last and presents new challenges ent, Mahoney is a steadfast sup- porter of learning new techniques computer program that allows him to share online construc- and opportunities. Patrick J. and ideas on a continuing basis, tion documents and schedules Patrick J. Mahoney, CGR, CAPS Mahoney, CGR, CAPS, likes it whether it is through industry with clients and trade contractors that way. publications, trade events or local alike. “It’s everything I’ve always The May NAHB Remodeler remodelers’ council events. He done on paper, but now it’s on Staying involved with the of the Month is owner of sees keeping up with the latest the computer,” he says. industry also is important. Remodeling Consultants, Inc., methods and techniques as a way After clients receive a price “Many people have asked me in Germantown, Tenn., not far of maintaining a competitive edge. for the job, the second ques- how I can afford to stay so from Memphis. He started out as Product knowledge is another tion is always “when can you involved with the association. I a home builder but switched to area in which Mahoney says start and how long will it take,” just tell them I can’t afford not remodeling and found he enjoyed remodelers must keep informed. Mahoney says, and the program to stay involved. Clients can tell it. He’s been at it ever since. Potential clients today know a lot helps answer that question with how committed you are by your Potential clients are calling about products and what’s avail- a detailed schedule. “They don’t involvement in the industry. It because they want a change or able, he says. “If they know more think you’re hiding anything helps me stay updated on legisla- they have a dilemma that needs than you do, it’s not going to from them. They know every- tion, best practices, green, new to be solved, Mahoney relates. take them too long to figure out thing you’re doing, and you’re products and lead-safe methods,” “Most people in the [remodel- that they don’t really need you. building trust,” he explains. Mahoney says. ing] industry are used to that,” “Clients know what they’re Mahoney’s business practices Currently serving as chair- he says. “They don’t look at it as looking for, but they’re also look- are reflected in this advice to man of the association’s remodel- a problem. It’s a challenge or an ing for a professional to do the contractors who may be just get- ers council, Mahoney has been opportunity to do something. work because they recognize their ting started in the remodeling a member of the Memphis Area “I alway
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