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Septa Survey Form - Philadelphia

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Septa Survey Form - Philadelphia Powered By Docstoc
					                                                 Survey Form
                                       AGENCY INFORMATION
                              NAME OF TRANSIT AGENCY     SEPTA
                              CITY                       Philadelphia
                              STATE                      PA
                              PASS MILES CY2004
                              OPERATING EXPENSES CY2004
                              ID#                        SPECIAL

Q#                   SECTION ONE - ACCESS TO STATIC SYSTEM INFORMATION
 1    Description of        The website includes a basic description of the services offered by the
 2    Transit Maps          The website provides detailed maps of the service offered that are
 3    Timetables            The website provides detailed timetables that can be printed out by
 4    Trip                  The website includes a dynamic and interactive trip planner
 5    Connectivity          The website provides information about connectivity with other transit
 6    Ridership Information The website provides information about using the existing service (EX:
 7    Accessibility         The website provides information about accessible transit options (EX:
 8    Passes/Cards          The website provides information about purchasing transit passes or
                                                                 Section Score

Q#                   SECTION TWO - ACCESS TO TIME-SENSITIVE INFORMATION
  9   System Updates       The website includes information about system updates/construction.
 10   Community Events     The website provides information about upcoming events in the
 11   Regional Traffic     The website provides real-time information about traffic conditions in the
 12   Upcoming Projects    The website provides information about upcoming projects within the
 13   Calendar             The website provides a calendar that includes information on service
 14   Real-Time Arrivals   The website provides real-time data on bus/rail arrivals.
                                                                Section Score

Q#                     SECTION THREE - RIDER/COMMUNITY ENGAGEMENT
 15 Newsletter/Listserver The website includes an online newsletter, news section or options for
 16 Online
    Comments/Complaint The website provides an easy to use online comment/complaint form.
 17 Station/Neighborhood The website includes neighborhood/station specific information, including
 18 Rider-Agency          The website includes information on becoming a partner with the transit
 19 Electronic Service    The website provides electronic service updates through email, text-
 20 Syndication           The website provides online syndication feeds in RSS/Atom/XML or other
                                                               Section Score

Q#                                   SECTION FOUR - EASE OF USE
 21   Accessibility of        The majority of the basic information about riding is on the front page.
 22   Hierarchy of            The most important information is above-the-fold on the front page. (EX:
 23   Trip Planning           The website provides a trip-planner on the front page.
 24   Active Display          The front page of the website is dynamic, with features such as an image
 25   Searchable              The website includes an easy-to-use search box with simple criteria.
                                                                    Section Score


                                                                  TOTAL SCORE
                                                                  LETTER GRADE




                                                    Page 1
               Survey Form




POINTS
 9 of 10 pts
 4 of 5 pts
 4 of 5 pts
 4 of 5 pts
 3 of 3 pts
 3 of 3 pts
 2 of 2 pts
 2 of 2 pts
31 of 35 pts

POINTS
10 of 10 pts
 0 of 5 pts
 0 of 3 pts
 3 of 3 pts
 1 of 2 pts
 2 of 2 pts
16 of 25 pts

POINTS
 5 of 5 pts

 5 of 5 pts
 2 of 5 pts
 5 of 5 pts
 0 of 3 pts
 0 of 2 pts
17 of 25 pts

POINTS
 3 of 3 pts
 2 of 3 pts
 0 of 3 pts
 2 of 3 pts
 0 of 3 pts
 7 of 15 pts


71   of 100




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