CONTROL UNION CERTIFICATION Information for ISO 9001 2000 by xku55522


Information for ISO 9001:2000 certification
Dear Madam/Sir,

Thank you for showing interest in ISO 9001 certification programme of Control Union
Certifications (CU). Please find below some information about our service and an
overview of steps lead to certification.

ISO 9001 standard in brief

The ISO 9000 family has become an international reference for quality management
requirements in business-to-business relations. This standard is primarily concerned
with "quality management", which means what the organization has to fulfil:
- the customer's quality requirements, and
- applicable regulatory requirements, while aiming to
- enhance customer satisfaction, and
- achieve continual improvement of its performance in pursuit of these objectives.

The ISO 9001 standard is known as a "generic management system standard".
"Generic" means that the same standard can be applied:
- to any organization, large or small, whatever its product
- if its "product" is actually a service,
- in any sector of activity, and
- to a business enterprise, a public administration, or a government department.
No matter what the organization's scope of activity is, the ISO 9001 standard
provides the requirements for a number of essential features you need to establish in
your quality management system.
"Management system" refers to the organization's structure for managing its
processes - or activities - that transform inputs of resources into a product or service
which meet the organization's objectives, such as satisfying the customer's quality
requirements, complying to regulations, or meeting organizations objectives.

Our Service

Control Union Certifications (formerly Skal International) is an independent,
internationally operating inspection and certification body. We are promoting the
proper differentiation of suppliers that work according to specified standards by
means of supervising, testing, inspecting, auditing, assessing and certifying them. To
co-ordinate its operations as closely as possible with the local situation, to reduce
costs and to improve service Control Union Certifications employs representatives
worldwide. Our quality system guarantees you a standardised, objective and reliable
way of working. We will perform our work based on the ISO 17021 standard and
report our findings during and after the audits in the agreed language.

ISO9001FLYER.D01Ed02 19/01/07   Head Office: P.O Box 161, 8000AD, Zwolle, The Netherlands   1/2
                        Tel.: +31-38-426-0100 Fax.: +31-38-423-7040
Steps to ISO 9001:2000 certification

In practice the following phases have to be completed before certification is
1.   If you wish to apply for the ISO 9001 certification programme, please complete
     an Application Form and return a signed copy to one of our office.
2.   Control Union Certifications shall send you an Offer Letter. When you accept
     the offer, you kindly requested to return a signed copy of the offer letter. With
     that you have entered into an agreement with Control Union Certifications to
     join the ISO 9001 certification program.
3.   Upon receipt of the signed offer letter Control Union Certifications shall send
     you a confirmation letter with an overview of your registration. You will be
     asked to send us the latest version of your Quality Manual;

The audit programme includes a two-stage initial audit, surveillance audits in the first
and second years, and a re-certification audit in the third year prior to expiration of
certification. The three-year certification cycle begins with the certification or re-
certification decision. The determination of the audit programme and any subsequent
adjustments shall consider the size of the client organization, the scope and
complexity of its management system, products and processes as well as
demonstrated level of management system effectiveness and the results of any
previous audits.

The initial audit consists of 2 stages: document review and an on-site audit.

4.    Before the document review takes place the certification fee as mentioned in
      the Offer Letter has to be paid to Control Union Certifications, however the
      payment of the fee is no guarantee for certification;
5.    After the fee and a copy of your Quality Manual has received the auditor review
      the documentation. The found non-conformities and an Audit Plan for the site
      visit will be sent to you. Please keep in mind that the audit focuses only on the
      business scope that you have mentioned in the application form.
6.    Once the audit has been performed you will receive a report of findings. If
      applicable, the report details which corrective actions required and also set a
      deadline for implementation;
7.    After receiving the evidences on the implementation of your corrective actions
      the auditor will verify those by document check or by on-site visit depending of
      the type of the non-conformity and the corrective action.
8.    When all the non-conformities are resolved and the certification decision is
      positive, you will receive a certificate and you may refer to the ISO 9001
      certification in your “business to business” communication.
9.    Surveillance audits will take place to verify continuous conformity of the quality

ISO9001FLYER.D01Ed02 19/01/07   Head Office: P.O Box 161, 8000AD, Zwolle, The Netherlands   2/2
                        Tel.: +31-38-426-0100 Fax.: +31-38-423-7040
Please do not hesitate to contact us if you wish to receive more information or if you
have any further questions. Our network of offices and representatives will gladly be
available to you: Brazil, Costa Rica, Colombia, China, Egypt, France, Hong Kong,
Hungary, Israel, India, Indonesia, Japan, Malaysia, Netherlands, Peru, South Africa,
Sri Lanka, Thailand, Turkey and Ukraine. Please visit our website at for contact details.

                                                               With kind regards,

                                                               Control Union Certifications

ISO9001FLYER.D01Ed02 19/01/07   Head Office: P.O Box 161, 8000AD, Zwolle, The Netherlands     3/2
                        Tel.: +31-38-426-0100 Fax.: +31-38-423-7040

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