AHR FY 2010 Business Plan

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					       Federal Aviation
       Administration




Human Resource Management
Fiscal Year 2010 Business Plan




                          800 Independence Avenue, SW
                                  Washington, DC 20591
                                         www.faa.gov
                                       2010 AHR Business Plan
The Office of Human Resource Management (AHR)                    applicants and result in attracting high quality candidates to
supports and advises on the management of FAA's people.          the FAA.
AHR's vision is to become a dynamic, streamlined,                -Human Capital Planning - Sustain and improve agency
entrepreneurial enterprise that is our customers' first choice   human capital planning and measurement processes.
and a model for others. While responsible for the most           -Reduce Workplace Injuries - Reduce workplace injuries
fundamental Human Resource functions, AHR is constantly          through employee safety program evaluations and OSHA
looking for ways to improve organizational performance           Voluntary Protection Program measures.
and customer satisfaction. This involves creating                -Service Level Agreements - Monitor labor relations service
streamlined organizational structures and processes,             level agreements to ensure the requirements of lines of
consistent application of personnel policies, ensuring a         business and staff offices are met.
skilled HR workforce, and the development and                    -Labor Relations Training - Develop and provide labor
implementation of supporting technology. AHR systems             relations training for agency supervisors and managers.
and policies are designed to make the organization more          -Grievance Tracking - Using the Labor and Employee
effective through stronger leadership, an increased              Relations Integrated Information System (LERIS), reduce
commitment of individual employees to organization-wide          grievance processing time compared to the baseline
goals, and a better prepared, trained, and safer workforce.      measure.
                                                                 -Harassment-, Reprisal-, and Retaliation-Free Workplace --
AHR has the lead for three Performance Targets. These            Track compliance with Accountability Board training
are:                                                             requirements for all employees.
(1) Filling 80% of FAA external hires within OPM's 45-day
standard by FY 2010                                              The balance of AHR's responsibilities are reflected in the
(2) Reducing grievance processing time by 30 percent by          Core Business section of the Business Plan and are
FY 2010.                                                         grouped along functional lines in order to better track
(3) Reducing the total workplace injury and illness case         activities and targets. These are:
rate to no more than 2.44 per 100 employees by the end of        -Facilitating Agency Cost Control (OWCP cost avoidance)
FY 2011.                                                         -HR Automation Systems
                                                                 -Human Resources Policy
In addition, AHR provides substantial support to the two         -ATC Hiring Process and AT-SAT Management
Performance Targets concerned with maintaining the air           -Labor and Employee Relations
traffic controller and aviation safety workforces within the     -Human Resources Operations
projected annual totals in their respective workforce plans.     -Accountability Board Operations

AHR's Strategic Initiatives are:
-Managerial Selection - Ensure compliance with corporate
policies on managerial selection and requirements for            Organizational Excellence
training and evaluating probationary managers.
-Managerial Training - Establish corporate managerial
training programs that ensure we use resources effectively,        Flight Plan Target: Leadership
align with agency goals, and drive continuous
improvement.                                                       and Accountability
-Employee Training - Establish corporate employee training         (Objective) Make the organization more effective with
programs to build leadership competence within the FAA             stronger leadership, a results-oriented, high
workforce, support professional development, and promote           performance workforce, and a culture of accountability.
continuous learning.
-Senior Leadership Development - Establish a corporate,
                                                                       Strategic Initiative: Managerial
senior leadership development process to build executive-              Selection
level competencies.                                                    Ensure compliance with corporate policies on
-Organizational Excellence Action Plans -- Provide                     managerial selection and requirements for training
guidance, monitor and evaluate Action Plan approaches                  and evaluating probationary managers.
and results.                                                             Strategic Activity: Managerial
-Ensuring Compliance with Leadership Development                         Probationary Period Oversight
Policies and Initiatives - Monitor and track LOB/SO                      Establish corporate training to help newly appointed
compliance with leadership development policies and                      managers transition successfully to management,
initiatives.                                                             implement standard procedures for documenting
-External Recruiting - Implement corporate strategies that               satisfactory performance at the conclusion of the
expand the applicant pool to ensure equal opportunity to all             probationary period, and monitor compliance with
10/15/09                                                Page 1 of 21                         Fiscal Year 2010 AHR Business Plan
      probationary requirements.                                          Strategic Activity: OE Action Plans: AHR
           Activity Target 1:                                             Guidance and Consultation
           Evaluate effectiveness of agency policy on                     AHR will provide ongoing guidance and consultation
           probationary managers. Due June 30, 2010                       to LOB/SOs on their Organizational Excellence
                                                                          Action Plans.
           Activity Target 2:
                                                                             Activity Target 1:
           Monitor and report quarterly on compliance rates.                 Review and provide feedback to LOBs/SOs on
           Due September 30, 2010                                            OE Action Plans/end of FY status updates on
           Activity Target 3:                                                plans. Due December 30, 2009
           (SFL) Implement process improvements to                           Activity Target 2:
           eliminate barriers to timely completion of
                                                                            Provide LOBs/SOs consultation and guidance on
           mandatory training and certification. Due March
                                                                            employee engagement methods for improving
           30, 2010
                                                                            their OE Action Plans. Due March 30, 2010
           Activity Target 4:
                                                                            Activity Target 3:
           (SFL) Provide tools and training to promote
                                                                            Continue to monitor OE Action Plans and provide
           effective coaching and mentoring of new
                                                                            feedback to LOB/SOs on implementation. Due
           managers. Due September 30, 2010
                                                                            September 30, 2010
    Strategic Initiative: Organizational                                Strategic Initiative: Managerial
    Excellence Action Plans                                             Training
    Develop and implement Corporate and LOB/SO
                                                                        Establish corporate managerial training programs that
    Organizational Excellence Action Plans that address
                                                                        ensure we use resources to effectively align with
    employee feedback and engagement, and improve
                                                                        agency goals, and drive continuous improvement.
    organizational effectiveness, accountability and
    performance.                                                          Strategic Activity: Assess Leadership
      Strategic Activity: AHR Organizational                              Skill Gaps
                                                                          Identify leadership skills gaps for managers based
      Excellence Plan                                                     on the FAA Managerial Success Profile and
      Monitor and assess implementation of FAA
                                                                          promote continuing managerial training to address
      Corporate and the AHR Organizational Excellence
                                                                          them.
      (OE) Action plans to address employee feedback
      and engagement, and improve organizational                            Activity Target 1:
                                                                            Revalidate the FAA Managerial Success Profile
      effectiveness, accountability and performance.
                                                                            (annually). Due March 31, 2010
         Activity Target 1:
         LOB/SOs will report to their workforce on the                      Activity Target 2:
         implementation status and accomplishments of                       Conduct agency-wide assessment of leadership
         their OE Action Plans. Due December 30, 2009                       skill gaps and identify strategies for closing them
         Activity Target 2:                                                 (annually). Due June 30, 2010
                                                                            Activity Target 3:
           LOB/SOs will monitor the implementation of their
           OE Action Plans and use identified methods to                    Report quarterly on agency-wide compliance with
           continue soliciting feedback from their employees                Continuing Management Education
           on organizational/workforce issues and concerns                  requirements. Due September 30, 2010
           to improve planned or ongoing actions. Due                       Activity Target 4:
           March 30, 2010                                                   Establish systematic agency-wide succession
           Activity Target 3:                                               planning processes at all leadership levels. Due
           LOB/SOs will implement any necessary changes                     June 30, 2010
           in their OE Action Plans based on employee                     Strategic Activity: Establish Effective
           feedback and/or changes in organizational
           direction or requirements, and communicate                     Corporate Management Training
                                                                          Align the FAA's corporate management curriculum
           those changes to employees and continue
                                                                          with strategic goals and, with the Assistant
           implementation. Due June 30, 2010
           Activity Target 4:                                             Administrator for Regions and Center Operations
                                                                          (ARC), establish a corporate management training
           LOB/SOs will evaluate and document their                       program at the Center for Management and
           progress, accomplishments and lessons learned                  Executive Leadership (CMEL) that meets strategic
           in implementing their Action Plans, and                        requirements.
           communicate results to their employees. Due                       Activity Target 1:
           September 30, 2010                                                Define emerging strategic challenges and identify
                                                                             implications for corporate management training
                                                                             and development (annually). Due April 30, 2010
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           Activity Target 2:                                                Activity Target 2:
           Define and communicate emerging curriculum                        Initiate formal training activities. Due March 31,
           requirements and FY 2011 delivery priorities to                   2010
           CMEL. Due May 31, 2010                                            Activity Target 3:
           Activity Target 3:                                                Evaluate program activities and develop
           Update core management curriculum to better                       strategies for improvement. Due September 30,
           address strategic goals and identified skill gaps.                2010
           Due September 30, 2010
                                                                           Strategic Activity: Tuition Assistance
      Strategic Activity: Enhance Return on                                Develop and maintain critical business and
      Investment from Management Training                                  technical knowledge through continuous learning
      Minimize duplication of training efforts by LOB/SOs,                 and education.
      establish rigorous training evaluation systems, and                     Activity Target 1:
      increase impact of training on manager                                  Benchmark best practices for providing tuition
      performance.                                                            assistance and develop business case for
         Activity Target 1:                                                   implementing an FAA tuition assistance program.
         Develop new evaluation processes to better                           Due March 30, 2010
         measure the quality and effectiveness of                             Activity Target 2:
         corporate management training. Due March 31,                        Develop policies, processes, and implementation
         2010                                                                plan for an agency-wide tuition assistance
         Activity Target 2:                                                  program. Due September 30, 2010
           Develop and pilot new strategies to promote
           application of training back on the job. Due June
                                                                         Strategic Initiative: Senior
           30, 2010                                                      Leadership Development
           Activity Target 3:                                            Establish a corporate, senior leadership development
           Put into place a Virtual Leadership Resource                  process to build executive-level competencies.
           Center to enhance return on investment. Due                     Strategic Activity: Senior Leadership
           September 30, 2010                                              Development Program
                                                                           Implement the Senior Leadership Development
    Strategic Initiative: Employee                                         Program (SLDP) to develop a pipeline of senior
    Training                                                               managers prepared to assume executive positions.
    Establish corporate employee training programs to                        Activity Target 1:
    build leadership competence within the FAA                               Complete 2009 SLDP Assessment Center. Due
    workforce, support professional development, and                         December 31, 2009
    promote continuous learning.                                             Activity Target 2:
      Strategic Activity: Corporate Mentoring                                Finalize 2009 participant Individual Development
      Process                                                                Plans (IDPs). Due March 31, 2010
      Put in place a corporate mentoring process to                          Activity Target 3:
      support employee career planning and                                   Complete 2009 participant Core Training Course
      development.                                                           #1. Due June 30, 2010
        Activity Target 1:                                                   Activity Target 4:
        Monitor and evaluate the effectiveness of agency
        mentoring activities. Due March 31, 2010                             Complete 2009 participant Core Training Course
                                                                             #2. Due September 30, 2010
        Activity Target 2:
           Increase employees' awareness of mentoring                    Strategic Initiative: Leadership
           resources. Due June 30, 2010                                  Development
           Activity Target 3:                                            Each LOB/SO will track and report quarterly on their
           Expand use of FAA On-Line Mentoring to three                  compliance with corporate leadership development
           additional user groups. Due September 30, 2010                policies and initiatives.
      Strategic Activity: Program for Emerging                             Strategic Activity: AHR Leadership
      Leaders                                                              Development Compliance
                                                                           Each FAA organization will track and report
      Implement the Program for Emerging Leaders to
                                                                           quarterly in pbviews on their compliance with
      develop prospective managers.
                                                                           leadership development policies and initiatives in
        Activity Target 1:
        Announce program and initiate participant                          the areas of mandatory probationary manager
        selection. Due December 31, 2009                                   training, probationary manager certification,
                                                                           Continuing Management Education, and steps
                                                                           taken to improve compliance rates.
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           Activity Target 1:                                               addressed harassment, retaliation, or reprisal in
           Report quarterly the percentage of probationary                  the workplace. (Your training coordinator should
           managers who completed mandatory training                        enter this data into eLMS with the appropriate
           (FMC-1, FMC-2, and FMC-3) due during the                         course number. Or if a course does not exist,
           previous quarter within prescribed timeframes.                   have an eLMS Item created.) Due September 30,
           Due September 30, 2010                                           2010
           Activity Target 2:
                                                                        Strategic Initiative: New Hires with
           Report quarterly the percentage of probationary
           managers completing their probation period                   Targeted Disabilities
           during the previous quarter who were formally                Each FAA organization will track and report quarterly
           certified. Due September 30, 2010                            on actions taken in support of the Secretary of
           Activity Target 3:                                           Transportation's fiscal year goal that 3 percent of all
                                                                        new hires are individuals with targeted (severe)
           Report quarterly on steps taken to improve or                disabilities.
           sustain timely completion of probationary training
                                                                          Strategic Activity: AHR actions in
           and certification. Due September 30, 2010
           Activity Target 4:                                             support of DOT FY goal that 3% of all
           Report quarterly on steps taken to meet
                                                                          new hires are individuals with targeted
           Continuing Management Education requirements                   disabilities
           for incumbent managers. Due September 30,                      AHR will track and report quarterly on actions taken
           2010                                                           to support the Secretary of Transportation's fiscal
                                                                          year goal that 3 percent of all new hires are
    Strategic Initiative: Harassment,                                     individuals with targeted (severe) disabilities.
    Reprisal, and Retaliation Free                                           Activity Target 1:
                                                                             AHR will provide to ACR a standard quarterly
    Workplace                                                                report outlining actions taken to increase their
    Each FAA organization will track and report quarterly                    workforce percentage of individuals with targeted
    on LOB/SO actions to foster a workplace free of                          disabilities. Due September 30, 2010
    harassment, reprisal, and retaliation.
      Strategic Activity: AHR Harassment- and                       Flight Plan Target: Cost Control
      Retaliation-Free Workplace Training                           Organizations throughout the agency will continue to
      Each FAA organization will track and report                   implement cost efficiency initiatives such as:
      quarterly in pbviews on their compliance with this            10-15 percent savings for strategic sourcing for selected
      initiative in terms of the numbers of people trained.         products and services;
         Activity Target 1:                                         By the end of FY 2009, reduce leased space for
         Report quarterly the number of new managers                Automated Flight Service Stations from approximately
         who have completed Frontline Managers training,            510,000 square feet to approximately 150,000 square
         eLMS Course #FAA30200099 - Frontline                       feet;
         Managers Course - Phase 1. Due September 30,               Annual reduction of $15 million in Information
         2010                                                       Technology operating costs;
         Activity Target 2:                                         By FY 2010, reduce overhead costs 5-10 percent
           Report quarterly the number of managers who              through automation of invoice processing. FY 2010
           have completed eLMS course #FAA30200134 -                Target: 90% of targeted savings
           Accountability Board Training for FAA Managers.              Strategic Initiative: Cost Control
           Due September 30, 2010
           Activity Target 3:                                           Program
                                                                        Implement line of business-specific cost efficiency as
           Report quarterly the number of employees who
                                                                        well as agency-wide initiatives to reduce costs or
           have completed in-person training sessions
                                                                        improve productivity.
           provided by the Accountability Board or by
           Accountability Board Human Resources Points of                 Strategic Activity: AHR OWCP (Worker's
           Contact. (eLMS Course #FAA30200352 -                           Compensation)
           Supervisory Skills Training, Interface Between                 Mitigate OWCP costs by undertaking a proactive
           LR/ER Principles and Accountability Board                      and centralized management of injury claims.
           Investigations; or eLMS Course #FAA30200177 -                  Achieve cost containment through effective
           Instructor-Led Accountability Board Training for               management of the worker's compensation
           All Employees. Due September 30, 2010                          program.
           Activity Target 4:                                               Activity Target 1:
                                                                            Achieve 90% of the $20M projected year end
           Report quarterly the number of employees who
                                                                            cost avoidance. Due September 30, 2010
           have completed any other training sessions that

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    Strategic Initiative: Productivity and                                  time to process union employee grievances. Due
                                                                            February 28, 2010
    Financial Metrics                                                       Activity Target 3:
    Each FAA organization will develop, track, and report
                                                                            Report FY 2010 2nd quarter results to ABA for
    quarterly on a comprehensive measure of its
                                                                            time to process union employee grievances. Due
    operating efficiency or financial performance. These
                                                                            April 30, 2010
    measures will include: Cost per flight controlled,
                                                                            Activity Target 4:
    Research, Engineering, and Development (RE&D)
    Management Staff Efficiency Measure, Grant                              Report FY 2010 3rd quarter results to ABA for
    Administration Efficiency Measure, Direct labor costs                   time to process union employee grievances. Due
    of certification of foreign and domestic repair stations,               July 31, 2010
    Direct labor costs of surveillance of foreign and                       Activity Target 5:
    domestic repair stations.                                               Provide updated FY 2011 measure template for
      Strategic Activity: AHR Efficiency                                    review and approval, allowing sufficient time to be
      Measure: OPM 45-Day Hiring Standard                                   included in the FY 2011 Business Plan. Due
      Track and report the percentage of external-hire job                  September 30, 2010
      offers made within the OPM 45-day standard. FY                        Activity Target 6:
      2010 target: 80%                                                      Combined efficiency measures must account for
         Activity Target 1:                                                 75% of operating resources. Any additional
         Report FY09 4th quarter measure results to ABA.                    measures needed to meet the 75% requirement
         Due October 31, 2009                                               must be approved by the end of the calendar
         Activity Target 2:                                                 year. Due December 31, 2009
           Report FY10 1st quarter measure results to ABA.
           Due January 31, 2010                                     Flight Plan Target: Information
           Activity Target 3:                                       Security Program
           Report FY10 2nd quarter measure results to               Achieve zero cyber security events that disable or
           ABA. Due April 30, 2010                                  significantly degrade FAA services. FY 2010 Target: 0
           Activity Target 4:
           Report FY10 3rd quarter measure results to ABA.              Strategic Initiative: Enterprise
           Due July 31, 2010                                            Architecture Conformance
           Activity Target 5:                                           Enable enterprise-wide conformance to information
           Provide updated FY 2011 template for review and              technology enterprise architecture.
           approval in time to be included in the FY 2011                 Strategic Activity: Enterprise
           Business Plan. Due September 30, 2010                          Architecture Conformance.
           Activity Target 6:                                             AHR support for enabling enterprise-wide
           Combined efficiency measures must account for                  conformance to the FAA IT Enterprise Architecture.
           75% of operating resources. Any additional                       Activity Target 1:
           measures needed to meet the 75% requirement                      Update the infrastructure and application
           must be approved by the end of the calendar                      inventory. Due March 31, 2010
           year. Due December 31, 2009
                                                                        Strategic Initiative: Unauthorized
      Strategic Activity: AHR Efficiency
                                                                        Disclosure
      Measure: Grievance Processing Time                                Protect FAA-sensitive and individual privacy
      AHR will report to ABA quarterly on the average                   information from unauthorized disclosure.
      number of days taken to process union employee
      grievances from the time the grievance is entered
                                                                          Strategic Activity: Stabilize Information
      into the agency's tracking system. To ensure a                      Assurance/Privacy Operations.
      consistent and corporate labor management                           Protect FAA-sensitive and individual privacy
      program, the FAA focuses on providing effective                     information from unauthorized disclosure.
      and efficient processes to handle grievances,                          Activity Target 1:
      negotiations, and contract administration. FY 2010                     Complete Privacy Threshold Analyses (PTA) and
      target: 102 days                                                       Privacy Impact Assessments (PIAs) as required
                                                                             by the Certification and Accreditation (C&A)
         Activity Target 1:
         Report FY 2009 4th quarter results to ABA for                       anniversary date. Due September 30, 2010
         time to process union employee grievances. Due                      Activity Target 2:
         October 31, 2009                                                   Participate in the Privacy Compliance activities
         Activity Target 2:                                                 and implement compliance review checklists.
           Report FY 2010 1st quarter results to ABA for                    Due June 30, 2010

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           Activity Target 3:                                             Strategic Activity: Standardize AHR
           Coordinate and implement agency privacy                        Websites
           guidance. Due September 30, 2010                               Standardize AHR websites to make them more
           Activity Target 4:                                             useful for exchanging information and conducting
           Identify key personnel with significant privacy                business.
           responsibilities by November 30, 2009, and                       Activity Target 1:
           ensure privacy training is taken and documented                  Update AHR office web strategies and action
           for FISMA compliance. Due May 31, 2010                           plans in writing to the FAA web managers and
           Activity Target 5:                                               brief FAA Web Council on AHR office plans on or
                                                                            before January 29, 2010. Due January 29, 2010
           Report privacy breaches (as defined in FAA
                                                                            Activity Target 2:
           policy and guidelines) to the Cyber Security
           Management Center (CSMC) as they occur. Due                      Submit AHR progress reports to the FAA web
           September 30, 2010                                               managers on or before March 31, 2010. Due
           Activity Target 6:                                               March 31, 2010
                                                                            Activity Target 3:
           Work with Records Officer to schedule all
           electronic records in accordance with the EGOV                   Submit AHR progress reports to the FAA web
           Act Section 207. Due September 30, 2010                          managers on or before June 30, 2010. Due June
                                                                            30, 2010
      Strategic Activity: Build Enabling                                    Activity Target 4:
      Privacy Infrastructure.
                                                                            Certify to the Administrator on or before
      Encryption activity.
                                                                            September 30, 2010 that 95 percent or more of
           Activity Target 1:                                               AHR web pages comply with FAA web standards,
           Ensure FIPS 200 requirements have been                           policies and requirements including those
           integrated into the Enterprise Architecture. Due                 outlined in the FY-2010 Web Strategy and Action
           September 30, 2010                                               Plan. Due September 30, 2010
           Activity Target 2:
                                                                    Flight Plan Target: OPM Hiring
           Develop a plan to encrypt all PII systems. Due
           September 30, 2010                                       Standard
                                                                    By FY 2010, 80 percent of FAA external hires will be
      Strategic Activity: Privacy Information                       filled within OPM's 45-day standard for government-
      Governance.                                                   wide hiring. FY 2010 Target 80%
      Implement Converged Physical Security & Privacy
      Information Governance.                                           Strategic Initiative: External
         Activity Target 1:                                             Recruiting
         Establish and Maintain physical security                       In external recruitment efforts, implement corporate
         standards commensurate with privacy information                strategies that expand the applicant pool to ensure
         risks (NIST 800-122). Due September 30, 2010                   equal opportunity to all applicants and result in
                                                                        attracting high quality candidates to the FAA.
           Activity Target 2:                                             Strategic Activity: Strategically Market
           Ensure planned policy and guidance documents                   FAA as An Employer of Choice
           are completed and implemented for the FAA                      Develop opportunities and participate in activities
           HSPD-12 program. Due September 30, 2010                        that will increase FAA's visibility as an employer of
                                                                          choice to current and future job seekers. Support
  Flight Plan Target: Customer                                            the attainment of NextGen, ATO 2152/2101, AVS
                                                                          1825, and other priority programs' hiring goals and
  Satisfaction                                                            objectives.
  Maintain the annual average of FAA surveys on the
  American Customer Satisfaction Index at or above the                      Activity Target 1:
                                                                            Cultivate relationships and form partnerships with
  average Federal Regulatory Agency score. FY 2010
                                                                            organizations that assist the public in seeking
  Target: Government Regulatory Average
                                                                            employment opportunities. Report progress
    Strategic Initiative: Standardize FAA                                   monthly. Due September 30, 2010
    Websites                                                                Activity Target 2:
    Standardize FAA websites making them more useful                        Promote and partner with veterans advocate
    for exchanging information and conducting business.                     organizations to place disabled veterans in a
                                                                            cooperative education and/or non-paid work
                                                                            experience opportunity at FAA. Placements will
                                                                            be tracked Q2 through Q4. Due September 30,
                                                                            2010
10/15/09                                                 Page 6 of 21                         Fiscal Year 2010 AHR Business Plan
           Activity Target 3:                                                 for agency mission critical occupations. Due
           Develop recruitment strategies and outreach                        September 30, 2010
                                                                              Activity Target 3:
           plans to support the accomplishment of air traffic
           controller, airway transportation system                           Participate on various DOT councils, committees,
           specialist, and aviation safety inspector hiring                   and work groups to provide human capital
           plan goals and objectives. Due March 30, 2010                      updates and deliverables to support
           Activity Target 4:                                                 DOT/OPM/OMB goals for the strategic
                                                                              management of agency human capital. Due
           Provide guidance, information, and tools to
                                                                              September 30, 2010
           support annual update of recruitment strategies
                                                                              Activity Target 4:
           and outreach plans for mission-critical
           occupations. Due January 31, 2010                                  Coordinate, analyze, interpret, and report FAA
                                                                              results from agency and government-wide
      Strategic Activity: Promote the Hiring of                               surveys (e.g., Federal Human Capital Survey)
      Entry-level Candidates in FAA                                           and other human capital measures (e.g., End-to-
      Implement a marketing strategy to increase FAA's                        End Hiring initiative), and develop corporate
      hiring of entry-level candidates for NextGen and                        action plan, where required to support continuous
      other priority programs.                                                improvement. Due September 30, 2010
         Activity Target 1:
         Market the use of Student and Intern Programs to                   Strategic Activity: Organizational
         educate managers and supervisors on the                            Workforce Plans
         various types of student/intern programs and the                   Use workforce planning and analysis to strategically
         benefits of these programs by providing                            align LOB/SO human capital (workforce size/skills)
         managerial briefings and updated information.                      with organizational needs and goals, and support
         Due March 30, 2010                                                 the President's Management Agenda (PMA) Human
         Activity Target 2:                                                 Capital requirements. Provide guidance and tools to
                                                                            improve and sustain the workforce planning
           Advise LOBs/SOs of any needed increases in                       process. Review LOB/SO Workforce Plans.
           external entry-level hiring based on FY07 entry-
                                                                               Activity Target 1:
           level baseline, excluding Air Traffic Controllers,                  AHR will collect and review LOB/SOs' self-
           highlighting anticipated external entry-level hiring                assessments of their workforce plan to improve
           from the FAA 2-Year External Recruitment Plan.                      the process. Due February 28, 2010
           Due March 30, 2010
           Activity Target 3:                                                  Activity Target 2:

           Report quarterly to each LOB/SO on entry-level                     AHR will collect and review LOB/SOs' completed
           hiring of veterans. Due September 30, 2010                         workforce plans that support their Business Plan
                                                                              and PMA human capital requirements. Due July
    Strategic Initiative: Human Capital                                       30, 2010
                                                                              Activity Target 3:
    Planning
    Sustain and improve agency human capital planning                         AHR will conduct the FAA Human Capital
    and measurement processes.                                                Planning Council and provide guidance and tools
      Strategic Activity: Human Capital                                       to LOB/SOs to improve and sustain the agency
                                                                              workforce planning process. Due September 30,
      Planning, Analysis, and Strategy                                        2010
      Implementation
      Sustain ongoing strategic human capital planning                Flight Plan Target: Reduce
      and analysis, aligned with annual updates to the
      FAA Flight Plan, the President's Management                     Workplace Injuries
      Agenda (PMA)-Human Capital Standards, and DOT                   Reduce the total workplace injury and illness case rate
      Proud-to-Be Goals.                                              to no more than 2.44 per 100 employees by the end of
        Activity Target 1:                                            FY 2011, and maintain through FY 2013. FY 2010
        Complete annual update of FAA Human Capital                   Target: 2.52 per 100 employees
        Plan aligned with FAA Flight Plan update and
        DOT/OPM human capital planning requirements,
                                                                          Strategic Initiative: Reduce
        and government-wide regulations on                                Workplace Injuries
        implementation of human capital management                        Reduce workplace injuries through employee safety
        standards. Due April 30, 2010                                     program evaluations and OSHA Voluntary Protection
        Activity Target 2:                                                Program measures.
           Lead and participate in FAA and/or DOT/OPM-
           level workgroups to conduct competency
           modeling and assessment, and close skill gaps
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      Strategic Activity: FAA Employee Safety                         through FY 2013. FY 2010 Target: 102 days
      Program
      Provide expert guidance to FAA organizations on
      how to reduce work-related injuries and illnesses                   Strategic Initiative: Service Level
      and their associated costs.                                         Agreements
        Activity Target 1:                                                Monitor labor relations service level agreements to
        Assess OSH self evaluations from all Lines of                     ensure the requirements of lines of business and staff
        Business. Due July 31, 2010                                       offices (LOB/SO) are met.
        Activity Target 2:                                                  Strategic Activity: Service Level
           In coordination with the Center for Management                   Agreements for Labor Relations
           & Executive Leadership (CMEL) and the ATO,                       Monitor labor relations service level agreements to
           update course materials for general safety                       ensure the requirements of lines of business and
           awareness for employees, and improve the                         staff offices are met.
           management learning experience such that                            Activity Target 1:
           refined OSH tools are used in the training                          Track and report monthly compliance with service
           curriculum for Frontline Manager Courses. Due                       level agreements. Due September 30, 2010
           July 27, 2010                                                       Activity Target 2:
           Activity Target 3:                                                 Monitor customer satisfaction levels with
           Prepare annual report on FAA's Occupational                        performance against service level agreements,
           Safety and Health program accomplishments.                         report quarterly. Due September 30, 2010
           Due January 15, 2010
           Activity Target 4:                                             Strategic Initiative: Labor Relations
           Monitor OSH responsibility as a performance                    Training
           measure in selected generic                                    Develop and provide labor relations training for
           managers/supervisors performance standards.                    agency supervisors and managers.
           Due July 29, 2010                                                Strategic Activity: Labor Relations
                                                                            Training for Agency Managers and
  Flight Plan Target: Clean Audit                                           Specialists
  Obtain an unqualified opinion on the agency's financial                   Develop and provide labor relations training for
  statements (Clean Audit with no material weaknesses)                      agency supervisors and managers, and labor
  each fiscal year. FY 2010 Target: Clean Audit with no                     relations skills training to labor relations specialists.
  material weaknesses
                                                                               Activity Target 1:
    Strategic Initiative: IT Audit Findings                                    Conduct contract-administration training following
                                                                               signing of new contracts as required. Due
    Closeout prior year information technology Audit                           September 30, 2010
    Findings not later than the second quarter of each
                                                                               Activity Target 2:
    fiscal year, and receive no significant deficiencies
    related to new IT Notices of Findings and                                 Survey recipients' satisfaction with training
    Recommendations (NFR).                                                    provided. Due September 30, 2010
      Strategic Activity: IT Audit Findings.                                  Activity Target 3:
      Correct High and Medium Vulnerabilities and                             Reassess LR training needs. Due September 30,
      receive no Significant Deficiencies related to new IT                   2010
      NFRs.
        Activity Target 1:                                                Strategic Initiative: Grievance
        Conduct internal audit/sampling of employees                      Tracking
        that have left the agency to determine the                        Using the Grievance Electronic Tracking System
        timeliness of close-out of their system access.                   (GETS), reduce grievance processing time compared
        Due December 31, 2009                                             to the baseline measure.
        Activity Target 2:                                                  Strategic Activity: Grievance Tracking
           Implement corrective actions if required to ensure               Using the Labor and Employee Relations Integrated
           system access is turned off for those employees                  Information System, monitor grievance processing
           leaving agency. Due February 28, 2010                            time and take necessary actions to achieve the
                                                                            specified target processing time.
  Flight Plan Target: Grievance                                                Activity Target 1:
                                                                               Provide a processing time update to AHL
  Processing Time                                                              Managers and HR Directors through the
  Reduce grievance processing time by 30 percent (to an                        Executive Director, HR Field Operations on a
  average of 102 days) by FY 2010 over the FY 2006                             quarterly basis. Due September 30, 2010
  baseline of 146 days, and maintain the reduction
10/15/09                                                   Page 8 of 21                           Fiscal Year 2010 AHR Business Plan
           Activity Target 2:                                                AHR will provide a written evaluation, of FY 09
           Review grievance processing practices, identify                   hiring, including recommendations by October 31,
           delays and bottlenecks, and recommend                             2009. AVS will provide assistance for the
           improvements as needed on a quarterly basis.                      evaluation. Due October 31, 2009
           Due September 30, 2010
           Activity Target 3:                                        Core Business Target: Agency
           Initiate periodic feedback, training, discussions,        OWCP Cost Control
           etc., with Regional Points of Contact as needed           Achieve cost avoidance of at least $18M* through
           on a quarterly basis. Due September 30, 2010              effective management of the workers' compensation
                                                                     program. [*Note: FY10 target contingent on FY09
  Flight Plan Target: ATC                                            results]
  Positions Workforce Plan                                               Core Business Initiative: Mitigate
  Maintain the air traffic controller workforce at, or up to 2
  percent above, the projected annual totals in the Air
                                                                         OWCP Costs
                                                                         Achieve cost containment through effective
  Traffic Controller Workforce Plan. FY 2010 Target: at
                                                                         management of the workers' compensation program.
  or up to 2% above annual target
                                                                         Mitigate OWCP costs by undertaking proactive
    Strategic Initiative: ATC Workforce                                  management of injury claims. Centrally manage
                                                                         claims for entire FAA.
    Plan                                                                   Core Activity: OWCP Costs
    Implement the hiring, training, staffing analysis, and
    management recommendations of the Air Traffic                          Management
    Controller Workforce Plan to support FAA's safety                      Continue effective workers compensation program
    mission and meet external stakeholder requirements.                    management and maintain cost containment
    Update and report annually on agency progress.                         obtained through the consolidation of the corporate
      Strategic Activity: AHR Support to ATC                               program.
                                                                             Activity Target 1:
      Hiring                                                                 Monitor on a monthly basis the one year cost
      Provide AHR support to the ATC hiring plan                             avoidance on all new OWCP claims that are 1)
           Activity Target 1:                                                denied and 2) resolved through a successful
           Collect and process an adequate number of                         return to either light or full duty to ensure
           applications to meet specified ATO hiring                         continued program efficiencies. Due September
           requirements. Due September 30, 2010                              30, 2010
           Activity Target 2:                                                Activity Target 2:
           Refer an adequate number of eligible candidates                   Conduct outreach efforts which will include
           for each ATO selection panel consistent with                      regional and/or facility management training,
           ongoing preplanning activities throughout the                     OWCP District Office briefings and case review
           year. Due September 30, 2010                                      visits, FAA facility tours, etc. Due September 30,
                                                                             2010
  Flight Plan Target: Aviation                                               Activity Target 3:
                                                                             Continue process of migrating DOT Operating
  Safety Positions Workforce Plan                                            Administration Workers Compensation programs
  Maintain the aviation safety workforce within 1 percent
                                                                             to FAA national program. Due September 30,
  of the projected annual totals in the Aviation Safety
                                                                             2010
  Workforce Plan. FY 2010 Target: +/- 1% of annual
  target                                                                   Core Activity: Process Improvement
                                                                           Review and improve current operating processes.
    Strategic Initiative: Safety Critical
    and Operational Support Staff                                            Activity Target 1:
                                                                             Review current processes for operational
    Track and analyze gains and losses among safety
                                                                             efficiency improvements or baselining in
    critical staff and operational support staff to maintain
                                                                             conjunction with AHR's Malcolm Baldrige/Six
    the appropriate level of staffing within budget
                                                                             Sigma efforts. Due September 30, 2010
    limitations.
      Strategic Activity: Evaluate HR                                Core Business Target: HR
      recruitment and hiring processes
      Evaluate HR recruitment and hiring processes for               Automation Systems
      the Aviation Safety workforce to improve the quality           Manage and enhance AHR's HR automation systems.
      and speed of the hiring.                                       Accomplish 95% of targets within schedule.
        Activity Target 1:

10/15/09                                                  Page 9 of 21                         Fiscal Year 2010 AHR Business Plan
    Core Business Initiative: HR                                            Activity Target 3:
    Automation Systems                                                      Collect, submit, and monitor the status of change
    Manage and enhance the Federal Personnel and                            requests submitted to enhance the DataMart in
    Payroll System (FPPS), Consolidated Automated                           compliance with the DOT change control process
    System for Time and Labor Entry (CASTLE), and                           and in accordance with Agency needs. Due
    other supporting subsystems within FAA in                               August 30, 2010
                                                                            Activity Target 4:
    accordance with established timelines.
      Core Activity: Oversee and Manage                                     Provide official FAA employment figures to
      CASTLE                                                                LOB/SOs when requested. This is done on an
      Oversee and manage the operation and                                  ongoing basis. Due September 30, 2010
      maintenance within FAA of CASTLE, the time                          Core Activity: Maintain SWIFT Systems
      collection and labor reporting automated processing                 Maintain SWIFT systems to support FAA staff
      system.                                                             acquisition functions.
        Activity Target 1:                                                  Activity Target 1:
        Have in place a Service Level Agreement for                         ASAP Technology Refresh project: complete
        CASTLE for FY 2010 between OST and FAA to                           development tasks to sustain 80% or more of
        support OST/FAA reimbursable agreement. Due                         planned FY2010 tasks. Due March 25, 2010
        October 31, 2009                                                    Activity Target 2:
        Activity Target 2:
                                                                            AVIATOR future enhancements -- iterative
           Collect, submit, and monitor the status of change                process: finalize requirements Iteration 1
           requests submitted to enhance the CASTLE in                      (AVIATOR 1.5). Due March 1, 2010
           compliance with the DOT change control                           Activity Target 3:
           process. Report the number of change requests
                                                                            AVIATOR future enhancements -- iterative
           and their status on a quarterly basis. Initial report
                                                                            process: finalize requirements Iteration 2
           due in January. Due September 30, 2010
           Activity Target 3:                                               (AVIATOR 2.0). Due March 1, 2010
                                                                            Activity Target 4:
           Continue to improve CASTLE and PLS support
           through updated user training for timekeepers.                   ASAP Application Survey: maintain performance
           Due June 30, 2010                                                measure of 95% or more responses of neutral to
           Activity Target 4:                                               very satisfied cumulative for the year. Due
                                                                            September 30, 2010
           Continue to improve CASTLE and PLS support                       Activity Target 5:
           through a CASTLE/FPPS managers' meeting in
                                                                            SWIFT Tech Support Desk: maintain monthly
           July. Due August 31, 2010
           Activity Target 5:                                               performance measure of 95% or more tickets
                                                                            closed by COB of the 2nd business day. Due
           Monitor missing and unapproved timecards at the                  September 30, 2010
           LOB level, reporting on a bi-weekly basis the
           number of missing and/or unapproved T&As.                      Core Activity: Enterprise Architecture
           Initial report due October 14. Due September 30,               Approach
           2010                                                           Manage an enterprise architectural approach that
                                                                          supports the operation and maintenance of AHR
      Core Activity: Oversee and Manage                                   systems
      FPPS                                                                  Activity Target 1:
      Oversee and manage the operation and                                  Work with FAA's AIO in developing an Enterprise
      maintenance, within FAA, of personnel and payroll                     Architecture Technical Reference Model. Due
      automated processing by the Federal Personnel                         August 30, 2010
      and Payroll System (FPPS). Determine system                           Activity Target 2:
      improvements.
        Activity Target 1:                                                  Expand AHR's Enterprise Architecture to
        Collect, submit and monitor the status of change                    document AHR's Business Processes and IT
        requests required through bargaining unit                           systems that support them. Due August 30, 2010
        agreements and policy changes to ensure the                         Activity Target 3:
        accuracy of payroll and benefits for all of FAA.                    Maintain and manage enterprise architecture
        Submit annual CR for pay adjustment                                 activities for AHR systems including a
        requirements. Due December 15, 2009                                 configuration control board. Due September 30,
        Activity Target 2:                                                  2010
           Continuation of training for the FAA SME
           personnel in regional HR offices on the new DOI
           training database. Due February 1, 2010
10/15/09                                                  Page 10 of 21                      Fiscal Year 2010 AHR Business Plan
      Core Activity: Information Systems                            Core Business Target: Human
      Security
      Establish and maintain AHR information systems                Resources Policy
      security                                                      Develop, modify or cancel at least 10 Human Resources
        Activity Target 1:                                          policy documents in FY10.
        Conduct annual security review (NIST 800-26) for
        AHR systems. Due June 30, 2010                                  Core Business Initiative: Human
        Activity Target 2:                                              Resources Policies
           Oversee remediation of identified security                   Develop, implement, and oversee FAA Human
           vulnerabilities for AHR IT systems. Due                      Resources policies and special programs.
           September 30, 2010                                             Core Activity: Policy Review and
           Activity Target 3:                                             Development
           Support the activities of the AHR Configuration               Provide policy development and guidance on FAA
           Control Board as needed. Due September 30,                    compensation, classification, hiring and
           2010                                                          employment, performance management and
           Activity Target 4:                                            awards, leave, work hours, premium pay, HR policy
                                                                         web content, and comprehensive policy
           Conduct the Security Certification and                        development/issuance instructions to Human
           Authorization Process (SCAP) for AVIATOR                      Resource Directors and FAA lines of business and
           platform migrated to .net. Due September 30,                  staff offices.
           2010                                                             Activity Target 1:
           Activity Target 5:                                               Develop, modify, or cancel Human Resource
           Conduct the Security Certification and                           policy documents as needed to support HR
           Authorization Process (SCAP) for all new                         Directors and FAA LOB/SOs. Due September 30,
           enterprise AHR systems. Due September 30,                        2010
           2010                                                             Activity Target 2:
      Core Activity: Secure On-and-Off                                      On an ongoing basis, review new legislation,
      Boarding Application (SOAMS)                                          executive orders, regulations, listening to
      Provide support for the development and                               customer feedback, and other sources, determine
      implementation of OPM's automated new employee                        whether to implement new and/or revised FAA
      onboarding initiative.                                                HR policy. Due September 30, 2010
        Activity Target 1:                                                  Activity Target 3:
        Implement 1st phase of the HRMS pilot to                            Review policy bulletins for currency and develop
        selective groups within the regions. Due                            plans for incorporating into policy or canceling.
        December 30, 2009                                                   Due June 30, 2010
        Activity Target 2:
                                                                          Core Activity: Policy Oversight and
           Determine a final evaluation (Go-no-Go) decision               Customer Focus
           on the full implementation of HRMS system. Due                Perform policy oversight and incorporate voice of
           June 30, 2010                                                 the customer in policy development.
      Core Activity: Applications                                          Activity Target 1:
                                                                           Analyze the effectiveness of new and/or revised
      Development Support                                                  policies. Conduct a minimum of two broad
      Setup and manage AHR web applications support
                                                                           baseline surveys and two follow-up surveys to
      helpdesk.
                                                                           determine success of improvement efforts. Due
        Activity Target 1:                                                 June 30, 2010
        Research, document, configure and implement
        server technology refresh to more efficiently and                  Activity Target 2:
        effectively host in-house web applications. Due                     Analyze policy survey feedback and report
        June 30, 2010                                                       results. Take any necessary follow-up action(s) to
        Activity Target 2:                                                  improve services. Assess and report success of
           Revise, reconstruct and redesign AHR overall                     follow-up actions Due September 30, 2010
                                                                            Activity Target 3:
           employee website. Due September 30, 2010
           Activity Target 3:                                               Communicate policy/program initiatives,
           Review, group and convert any remaining AHR                      highlights, positions and interpretations through
           web application from Access to Oracle or SQL                     guides, broadcast messages, position/decision
           Server environment. Due September 30, 2010                       papers, memos, telecons, congressionals, and/or
                                                                            third-party hearings. Due September 30, 2010


10/15/09                                                Page 11 of 21                        Fiscal Year 2010 AHR Business Plan
           Activity Target 4:                                             Core Activity: Performance
           Create guides and/or conduct training session(s)               Management Program Oversight
           on new or revised policies/programs within three              Provide corporate oversight and manage the
           months of the policy/programs effective date or               agency's performance management system.
           as need arises. Due September 30, 2010                          Activity Target 1:
           Activity Target 5:                                              Issue guidance, requirements, criteria, and/or
           Identify the need for and provide refresher                     tools, as needed, to LOB/SOs to support the
           briefings/training to customers in the functional               effective implementation and operation of the
           areas designated above to enhance                               agency's performance management system and
           understanding of HR policy (e.g. core comp,                     insure compliance with external requirements
           classification, performance management, leave,                  (e.g., PMA, OPM, GAO, or OIG audits). Due
           etc.). Due September 30, 2010                                   September 30, 2010
                                                                           Activity Target 2:
      Core Activity: HR Policy Program
                                                                            Conduct a 10% sampling of managerial work
      Support                                                               plans or supplemental standards across the FAA
      Provide program guidance and support to HR
                                                                            through the Agency PMS Committee to confirm
      offices and LOB/SOs on program areas such as the
                                                                            the presence of credible measures. Due March
      Voluntary Leave Transfer Program, establishing
                                                                            30, 2010
      position requests (waivers), responding to FOIAs,
                                                                            Activity Target 3:
      Congressionals, etc.
         Activity Target 1:                                                 Conduct a 10% sampling of employee work plans
         Analyze HR policy program activities to ensure                     or supplemental standards for employees who
         effectiveness. Report analysis activities on a                     are covered by generic performance standards
         quarterly basis. Due September 30, 2010                            across the FAA through the Agency PMS
         Activity Target 2:                                                 Committee to confirm the presence of credible
                                                                            measures. Due March 30, 2010
           Make program adjustments based on analyses                       Activity Target 4:
           as needed. Assess and report success of
                                                                            Assess the percentage of employees who receive
           adjustments on a quarterly basis. Due September
                                                                            mid-term (progress) reviews throughout the FAA
           30, 2010
                                                                            to identify whether corrective action is needed by
      Core Activity: Policy Process                                         FAA organizations. Due June 30, 2010
      Improvement
      Develop improvements in the HR policy
      development process and effectiveness.                            Core Business Initiative: Core
        Activity Target 1:                                              Compensation System
        Identify opportunities for improving                            Manage the FAA Core Compensation system.
        communication of HR policies/programs to
        servicing HR offices and/or LOB/SOs. Due March                    Core Activity: Core Compensation
        30, 2010
                                                                          System
        Activity Target 2:                                               Manage the FAA Core Compensation system.
           Brainstorm strategies to increase HR policy
           effectiveness and develop plan of action for                     Activity Target 1:
                                                                            Provide expert-level policy guidance and
           implementing at least one improvement. Due
                                                                            interpretation in the form of briefing books,
           June 30, 2010
                                                                            decision papers, data, and meetings to the
           Activity Target 3:
                                                                            Administrator, Deputy Administrator, and Core
           Implement at least one idea for improving                        Compensation Committee on the core
           communication of policies/programs with the                      compensation system. Due March 30, 2010
           servicing HR offices and/or LOB/SOs. Due                         Activity Target 2:
           September 30, 2010
                                                                            Issue guidance, requirements, criteria, and/or
    Core Business Initiative: Agency                                        tools, as needed, to FAA LOB/SOs to support the
    Performance Management System                                           effective implementation/operation of the
    Provide corporate oversight and manage the                              agency's compensation system Due September
    implementation of the agency's performance                              30, 2010
                                                                            Activity Target 3:
    management system to insure that the system is
    credible, fair, complies with policies and merit system                 Review compensation policies to determine if
    principles, and effectively operates to meet program                    updates are needed. Due March 30, 2010
    objectives including planning, monitoring, appraising,
    and rewarding employee performance.
10/15/09                                                Page 12 of 21                        Fiscal Year 2010 AHR Business Plan
           Activity Target 4:                                           Core Activity: Manage the AT-SAT
           Revise and modify compensation policy requiring              Testing Process
           updates. Provide refresher training to Human                 Manage the AT-SAT testing process and contract.
           Resource Management staff as appropriate. Due
           September 30, 2010                                             Activity Target 1:
                                                                          Determine whether to execute the first option
  Core Business Target: ATC                                               year under the new AT-SAT testing contract and
                                                                          execute that option if that is the choice. Due
  Hiring Process & AT-SAT                                                 March 12, 2010
  Management                                                              Activity Target 2:
  Support ATC hiring by providing AT-SAT test seats for                   If funding is available, conduct a preliminary
  100% of new, eligible General Public and CTI                            examination of whether AT-SAT will work with
  applicants, contingent upon ATO funding.                                Windows 7. Determine if adaptation to Windows
                                                                          7 is necessary and initiate transition project if
    Core Business Initiative: ATC Hiring                                  necessary. Due August 31, 2010
    Process & AT-SAT Management                                           Activity Target 3:
    Support the ATC hiring process and AT-SAT testing                     Provide a test seat for all CTI candidates nearing
    management.                                                           graduation who are eligible, available and willing
      Core Activity: Support the Hiring of Air                            to be tested during FY 2010, contingent upon
      Traffic Controllers                                                 funding. Due September 30, 2010
      Support the hiring of air traffic controllers to ensure             Activity Target 4:
      the agency has the capacity to achieve anticipated                  Provide a test seat for all general public
      strategic staffing requirements, working with ASH,                  candidates referred for testing by AMH who are
      AVS, ATO, and AHF as appropriate                                    available and willing to be tested, contingent
         Activity Target 1:                                               upon funding. Due September 30, 2010
         Provide input and support revisions to the 2010                  Activity Target 5:
         ATC Workforce Plan. Due March 30, 2010
                                                                          Work with the Civil Aerospace Medical Institute to
         Activity Target 2:                                               complete changes to AT-SAT, as necessary, to
           Provide quarterly reports on controller new hire               mitigate adverse impact. Due September 30,
           race & national origin (RNO) data to ACR Due                   2010
           September 30, 2010                                             Activity Target 6:
           Activity Target 3:                                             Continue changes to AT-SAT policies as required
           Modify or replace the existing 2152 series                     based on CAMI data. Due September 30, 2010
           qualification standard to account for changes in               Activity Target 7:
           the air traffic controller job, FAA Human                      Conduct a review of AT-SAT contractor
           Resources policies and programs, technology to                 performance by visiting at least of one contractor
           the extent those changes are known, and any                    test site per quarter. Due September 30, 2010
           changes to the air traffic controller pay system.
           Due September 30, 2010                                       Core Activity: ATC Credentialing
           Activity Target 4:                                           Program
                                                                        Implement the ATC Credentialing Program.
           Provide guidance to new and existing CTO
           programs to provide additional sources of new air              Activity Target 1:
           traffic control specialists. Due September 30,                 Identify any AHR policies that must be modified
           2010                                                           to support the ATCS credentialing program. Due
           Activity Target 5:                                             December 31, 2009
           Provide administrative and policy support for                  Activity Target 2:
           changes to the CTI Program. Due September 30,
                                                                          Assist the ATO in implementing revisions to FAA
           2010
                                                                          Form 3120.25 resulting from the FY09 validation
           Activity Target 6:
                                                                          study. Due June 30, 2010
           Work with the ATO and ACR to implement                         Activity Target 3:
           changes to the ATCS hiring process to eliminate
                                                                          Contingent on funding, conduct the second stage
           barriers identified in the FY09 barrier analysis.
                                                                          validation of FAA Form 3120.25 for other
           Due September 30, 2010
                                                                          purposes as agreed to with the ATO. Due
                                                                          September 30, 2010




10/15/09                                                Page 13 of 21                      Fiscal Year 2010 AHR Business Plan
      Core Activity: Technical Operations                                provide management flexibility to effectively
      Workforce Support                                                  manage the workforce.
      Support Human Capital Strategy Analysis and                          Activity Target 1:
      Interpretation by assisting the management of the                    Complete required national term negotiations with
      Technical Operations organization in updating their                  NATCA and PASS or other unions as required
      Human Capital Management Plan and through                            Due September 30, 2010
      participation in Tech Ops project teams.                           Core Activity: Official Time Oversight
         Activity Target 1:                                              Using electronic systems, accurately track and
         Provide assistance, as needed, in the                           manage official time use.
         development of the Technical Operations
                                                                           Activity Target 1:
         workforce plan. Due July 30, 2010                                 Provide monthly reports on Official Time usage to
         Activity Target 2:                                                AHR field offices, and LOBs with Service Legel
           Provide AHR representation to Tech Ops in                       Agreements (SLAs). Due September 30, 2010
           implementation of the project to create and fill                Activity Target 2:
           Facility Security Coordinators positions as                     Develop and issue guidance on proper reporting
           determined by the project plan. Due September                   procedures. Due September 30, 2010
           30, 2010
           Activity Target 3:                                          Core Business Initiative: Employee
           Provide AHR representation on the project to                Relations and Benefits Services
           implement certification level requirements for              Support the FAA workforce through timely and quality
           FAA Integrated Logistics Management Specialist              Employee Relations services.
           (ILMS) Certification Program. Due September 30,               Core Activity: Sick Leave Use
           2010                                                          Work with Lines of Business and Staff Offices to
           Activity Target 4:                                            facilitate reduction of sick leave use consistent with
           Assist Technical Operations senior management                 the government-wide average. Ensure supervisors
           in identifying and achieving their key 5 to 10                and managers understand proper use of sick leave
           workforce goals for 2010. Due September 30,                   and monitor sick leave use.
           2010                                                             Activity Target 1:
                                                                            Analyze data on FAA sick leave use as compared
      Core Activity: Process Improvement                                    to the government-wide average. Report findings
      Review and improve current operating processes.                       at mid-year and end-of-year. The first report is
           Activity Target 1:                                               due April 30, 2010 and the second on September
           Review current processes for operational                         30, 2010. Due September 30, 2010
           efficiency improvements or baselining in
           conjunction with AHR's Malcolm Baldrige/Six                     Activity Target 2:
           Sigma efforts. Due September 30, 2010                           Provide Leave Administration training for
                                                                           Supervisors semi-annually; the first by February
  Core Business Target: Labor                                              28, 2010 and the second by August 30, 2010.
  and Employee Relations                                                   Due August 30, 2010
                                                                           Activity Target 3:
  Ensure that all (100%) of Regions/Centers/HQ LR
  offices meet the average grievance processing time                       Provide FMLA training for Supervisors annually.
  target for FY10.                                                         Due August 30, 2010

    Core Business Initiative: Labor                                      Core Activity: Improve Benefits
    Relations Oversight and                                              Processing
                                                                         Develop and use automated system(s) to track,
    Compliance                                                           cost, and report conduct- and performance-based
    Provide oversight and ensure compliance of all                       actions.
    bargaining with FAA unions in accordance with FAA                      Activity Target 1:
    Order 3710.18, Internal Coordination Requirements                      Track retirement computations and
    for Negotiating Term and Mid-Term Agreements with                      errorsprocessing timelines and provide feedback
    FAA Unions, and the Federal Service Labor-                             to HR offices on improvement areas at mid-year.
    Management Statute.                                                    Due May 30, 2010
      Core Activity: Oversight and                                         Activity Target 2:
      Compliance of All Bargaining with FAA                                Review two current processes for operational
      Unions                                                               efficiency improvements or baselining in
      Ensure negotiated agreements preserve                                conjunction with AHR's Malcolm Baldrige/Six
      management's rights, are cost effective, and                         Sigma efforts. Due September 30, 2010
10/15/09                                               Page 14 of 21                         Fiscal Year 2010 AHR Business Plan
           Activity Target 3:                                           Core Activity: FAA Child Care
           Develop a coordinated approach between AHP-                  Increase federal participation at Child Development
           500, AHP-200, AHL-100 Benefits to ensure                     Centers.
           accurate and timely delivery of compensation and                Activity Target 1:
           benefits related to the employee's job placement                Conduct marketing campaign to increase FAA
           after returning from OWCP rolls. Due September                  employee utilization. Due June 30, 2010
           30, 2010                                                        Activity Target 2:
      Core Activity: LR-ER Automated                                      Conduct program assessments of FAA Centers
                                                                          and provide annual training to Program Directors
      Information Systems
                                                                          and Boards of Directors to ensure the quality of
      Use automated system(s) to track and report
                                                                          child care programming within the FAA. Due
      conduct- and performance-based actions.
                                                                          September 30, 2010
        Activity Target 1:                                                Activity Target 3:
        Provide reports to update lines of business/staff
        offices on types and numbers of actions and                       Ensure one additional Child Care Center
        penalties imposed at Headquarters and in the                      achieves National Association for the Education
        field. Reports to be provided at mid-year and end-                of Youth Children accreditation. Due September
        of-year; the first by May 30, 2010 and the second                 30, 2010
        by September 30, 2010 Due September 30, 2010                      Activity Target 4:
                                                                          Increase Federal employee utilization (number of
           Activity Target 2:                                             federal employees who registered to use the child
           Identify and analyze trends in disciplinary and                care centers) by 5 percent. Use quarterly reports
           performance-based actions. Reports to be                       from FY 09 as the baseline to measure quarterly
           provided at mid-year and end-of-year; the first by             utilization increases. Report due within one
           May 30, 2010 and the second by September 30,                   month after quarter end. Fourth quarter report will
           2010 Due September 30, 2010                                    be due October 31, 2010. Due September 30,
                                                                          2010
      Core Activity: EAP/WorkLife Services
      Promote EAP/WorkLife services to FAA employees                    Core Activity: Misconduct/Poor
      and their family members.                                         Performance Cases
        Activity Target 1:                                              Ensure managers are provided information needed
        Sponsor an EAP promotional event to highlight                   to handle misconduct and poor performance cases.
        available services once each quarter throughout                    Activity Target 1:
        the fiscal year. Due September 30, 2010                            Provide ER training to supervisors and managers
        Activity Target 2:                                                 and/or ER Specialists on how to handle
                                                                           misconduct and poor performance cases twice
           Track EAP (Magellan) and WorkLife participation                 during the fiscal year; the first by April 30, 2010
           through quarterly reports. Reports due within two               and the second by September 30, 2010. Due
           months of each quarter end. Due September 30,                   September 30, 2010
           2010                                                            Activity Target 2:
           Activity Target 3:
                                                                          Develop and provide advanced Labor and
           Increase use of EAP (Magellan) services by 5
                                                                          Employee Relations Training course for Labor
           percent by end of the year through outreach and
                                                                          and Employee Relations Professionals. Due
           education. Due September 30, 2010
                                                                          August 31, 2010
           Activity Target 4:
           Track FAA telework participation quarterly.                  Core Activity: ER, Benefits, and
           (Teleworkers are identified in FPPS and include              WorkLife Policy
           regular, irregular, and emergency teleworkers).              Review, validate, and ensure the accuracy of ER,
           Report due 21 days after end of each quarter.                Benefits, and WorkLife policy information provided
           FY 10 4th quarter report will be due October 21,             to FAA employees.
           2010 (21 days into the new fiscal year). Due                    Activity Target 1:
           September 30, 2010                                              Review and validate ATC Retirement policy
           Activity Target 5:                                              document and modify as necessary. Due March
                                                                           31, 2010
           Increase the number of employees teleworking
           by 5 percent (number teleworking at the end of                  Activity Target 2:
           FY 2009 will be used as the base). Due                         Review and validate performance management
           September 30, 2010                                             policies and modify as necessary. Due August
                                                                          31, 2010


10/15/09                                                Page 15 of 21                       Fiscal Year 2010 AHR Business Plan
           Activity Target 3:                                               accountability reviews. Due September 30, 2010
           Update AHL-100 web content at mid-year and                       Activity Target 2:
           end-of-year; the first by April 30, 2010 and the
           second by September 30, 2010 Due September                       Report at mid-year and year-end to AHR-1 on
           30, 2010                                                         any actions taken. Due September 30, 2010
                                                                          Core Activity: Close Skills Gaps
  Core Business Target: Human                                             Through Functional Training
  Resources Operations                                                    Provide training to the HR operating offices
  Ensure that all (100%) of operating HR offices meet the                 workforce.
  OPM 45-Day Standard set for FY-10 (80%).                                  Activity Target 1:
                                                                            Develop FY training plans to address HR
    Core Business Initiative: HR Field                                      operating office workforce skill gaps identified
    Operations                                                              through human capital surveys or performance
                                                                            reviews. Specific measures TBD. Due
    Provide operational support and services to all AHR
                                                                            September 30, 2010
    customers (internal and external) for staffing,
    compensation, labor and employee relations, benefits,                   Activity Target 2:
    awards, HR training and HR systems automation.                          Assess impact of training on quality of
      Core Activity: Customer Service                                       performance and skills gap closure. Specific
      Provide day-to-day Human Resource services to                         measures TBD. Due September 30, 2010
      AHR customers.
        Activity Target 1:
                                                                          Core Activity: Shared Services Centers
        Respond to customers with timely services and                     (SSCs)
        accurate information. Measures/target values                      Assess performance of the SSCs.
        TBD. Due September 30, 2010
                                                                            Activity Target 1:
        Activity Target 2:                                                  Assess the success of the consolidation of the
           Track and report customer satisfaction level with                SSCs from three to two. Due March 30, 2010
           HR service delivery through Service Level                        Activity Target 2:
           Agreements (Employment, LER and Benefits).                       Take corrective actions as needed. Due
           Due September 30, 2010                                           September 30, 2010
           Activity Target 3:
           Ensure customer service skills are enhanced                    Core Activity: End-to-End (E2E) Hiring
           through internal training initiatives. Due                     Process Measures Development
           September 30, 2010                                             Develop the End-to-End hiring process measure
                                                                          including establishment of baselines.
      Core Activity: Process Improvement                                     Activity Target 1:
      Review and improve current operating processes.                        Establish baselines for E2E metrics against
                                                                             roadmap for government-wide measures. Due
           Activity Target 1:
           Review and improve current HR processes for                       October 30, 2009
           operational efficiencies in conjunction with AHR's                Activity Target 2:
           Malcolm Baldrige/Six Sigma efforts. Specific                     Identify FY 2010 performance targets and
           measures TBD. Due March 30, 2010                                 complete E2E metrics chart for 2009 HCMR. Due
           Activity Target 2:                                               November 30, 2009
           Implement identified process improvements in all                 Activity Target 3:
           field operating offices. Specific measures TBD.                  Implement and monitor E2E performance
           Due September 30, 2010                                           metrics. Due April 30, 2010
                                                                            Activity Target 4:
      Core Activity: Human Capital
      Accountability System                                                 Make recommendation for an E2E performance
      Develop, document, and maintain a Human Capital                       target on 80-day hiring metric for consideration as
      Accountability System that ensures the agency                         an FY 2011 Flight Plan performance target. Due
      maintains a legally defensible and merit-based                        May 31, 2010
      personnel system by consistently monitoring,                      Core Business Initiative: AHR
      assessing, evaluating, and measuring the results
      from governing agency policies, programs, systems,                Business Operations
      and initiatives.                                                  Perform internal AHR business operations.
         Activity Target 1:
         Take corrective actions as necessary to address
         results and recommendations from internal
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      Core Activity: AHR Business and                                        Activity Target 10:
      Budget Management                                                      Resolve the employee emergency and family
      Provide business management services for AHR                           support actions items from the FY09 emergency
      operations.                                                            response activities. Due September 30, 2010
        Activity Target 1:                                                   Activity Target 11:
        Meet all AHR Budgeting deadlines. Due                                Obtain a multi-year contract to replace the
        September 30, 2010                                                   System for Accounting for Employees in
        Activity Target 2:                                                   Emergencies. Due June 1, 2010
           Meet all AHR Flight Plan/Business Plan                            Activity Target 12:
           deadlines. Due September 30, 2010                                 Execute the action items under the FAA Family
           Activity Target 3:                                                Support Plan in accordance with Federal
           Meet all Congressional/FOIA request deadlines.                    Continuity Directive 1. Due September 30, 2010
           Due September 30, 2010
           Activity Target 4:
                                                                           Core Activity: AHR Safety Program
                                                                           Support
           Distribute FAA employee service awards in a                     Provide safety support for AHR in all regions and
           timely manner. Due September 30, 2010                           HQ on how to reduce work-related injuries and
      Core Activity: AHR Emergency Planning                                illnesses and their associated costs.
      and Response                                                             Activity Target 1:
      Provide emergency response planning and related                          Distribute OSH awareness materials to AHR
      activities connected to implementation and training.                     employees nationwide on a regular basis. Due
                                                                               September 30, 2010
        Activity Target 1:
        Conduct annual Continuity of Operation (COOP)                          Activity Target 2:
        training for the AHR COOP cadre. Due June 30,                        Assure 3900-6 AHR mishaps are reported in
        2010                                                                 SMIS nationwide. Due July 27, 2010
        Activity Target 2:                                                   Activity Target 3:
           Participate in annual National Level Exercise.                    Monitor OSH responsibility as a performance
           Due June 30, 2010                                                 measure in selected generic
           Activity Target 3:                                                managers/supervisors performance standards.
           Update the AHR Avian Flu Plan every six months                    Due July 29, 2010
           and implement action items from the Plan. Due                     Activity Target 4:
           September 30, 2010                                                Document OSH self inspections from Regional
           Activity Target 4:                                                Offices and HQ. Due August 30, 2010
           Update AHR vital records at the COOP site at                    Core Activity: Process Improvement
           least quarterly. Due September 30, 2010                         Review and improve current operating processes.
           Activity Target 5:
                                                                             Activity Target 1:
           Submit bi-weekly Security Reports to ASH. Due                     Review current processes for operational
           September 30, 2010                                                efficiency improvements or baselining in
           Activity Target 6:
                                                                             conjunction with AHR's Malcolm Baldrige/Six
           Conduct the annual FAA operations center                          Sigma efforts. Due September 30, 2010
           training for operations center participants. Due
           June 30, 2010                                                 Core Business Initiative: Executive
           Activity Target 7:
                                                                         Corps Development
           Resolve all AHR action items from FY2009                      Build the leadership capabilities of the executive
           exercises and emergency/natural disaster after-               corps.
           action reports. Due June 30, 2010                               Core Activity: Executive Leadership
           Activity Target 8:
                                                                           Capabilities
           Develop an AHR integrated emergency response                    Promote the continuity of senior leadership through
           plan that describes the roles, responsibilities, and            executive learning, development and succession
           activities of FAA AHR field and headquarters                    planning. Participate in multi-agency executive
           offices in responding to natural disasters and                  seminars, government-wide Senior Executive
           emergencies. Due July 30, 2010                                  Service (SES) sessions and FAA-sponsored
           Activity Target 9:                                              leadership development. Monitor priority staffing
           Hold quarterly update telecons with HRMD                        requirements.
           emergency personnel. Due September 30, 2010                        Activity Target 1:
                                                                              Review, update, and deliver two sessions of the
                                                                              course, Forum for Executive Excellence. Due
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           June 30, 2010                                                 Core Activity: Corporate Training
           Activity Target 2:                                            Operations
                                                                         Provide corporate training operations support.
           Sponsor 4 formal development opportunities for                Coordinate mandatory training submissions with the
           FAA executives to support strengthening                       TIG.
           leadership capacity. Annually review and update                 Activity Target 1:
           executive position and succession information                   Design and develop a strategy for improving the
           through interviews with senior leaders or                       workforce development program for AHR
           alternative data collection methods and analysis                personnel. Due September 30, 2010
           of executive positions to monitor priority staffing             Activity Target 2:
           requirements. Due August 15, 2010
           Activity Target 3:                                              Coordinate and manage corporate enrollments to
                                                                           FEI, EPP, ELD and other corporate programs.
           Sponsor 4 formal development opportunities for
                                                                           Due September 30, 2010
           FAA executives to support strengthening
                                                                           Activity Target 3:
           leadership capacity. Due August 30, 2010
           Activity Target 4:                                              Maintain accurate training records for HR
                                                                           employees in eLMS. Due September 30, 2010
           Update vacancy risk status and information for                  Activity Target 4:
           executive entry positions quarterly to monitor
           staffing priorities and succession information.                 Prepare and disseminate educational materials to
           Due September 30, 2010                                          meet Constitution Day requirements as mandated
                                                                           by Congress. Due September 30, 2010
      Core Activity: Executive System
      Policies and Processes
      Ensure human resource policies and processes are                   Core Activity: Electronic Learning
      current and appropriately support and attract a                    Management System (eLMS) & Learning
      strong executive leadership cadre.                                 Enterprise Architecture (LEA)
         Activity Target 1:                                              Manage and enhance the eLearning Management
         Update Short Term Incentive (STI) automated                     System (eLMS) and other supporting subsystems
         system to implement, track, and calculate STIs.                 within FAA in accordance with established
         Due January 15, 2010                                            timelines. Manage the operations and maintenance
         Activity Target 2:                                              of eLMS and the migration of FAA legacy learning
                                                                         management systems to an enterprise-wide
           Publish an instruction to document the process                learning architecture that meets current and
           for submitting executive awards for approval. Due             evolving requirements.
           February 1, 2010
                                                                            Activity Target 1:
           Activity Target 3:                                               Review and revise FY10 program plans and
           Continue to review AHP-20 operational                            schedules. Due October 30, 2009
           processes for efficiency and effectiveness;                      Activity Target 2:
           develop and update Standard Operating
           Procedures and processes, as needed. Due June                   Design and implement data quality improvement
           30, 2010                                                        initiative. Due October 30, 2009
                                                                           Activity Target 3:
           Activity Target 4:
                                                                           Establish project plan for eLMS upgrade to
           Review at least 1 executive policy per quarter for
                                                                           Plateau 6.1. Due December 31, 2009
           accuracy and make recommendations for
                                                                           Activity Target 4:
           updates. Due September 1, 2010
                                                                           Update Learning Enterprise Architecture (LEA)
    Core Business Initiative: Learning,                                    for FY11 to FY13. Due June 30, 2010
    Development, and Organizational                                        Activity Target 5:

    Excellence Operations                                                  Determine FY11 enhancements for funding
    Manage corporate development programs and                              requests. Due June 30, 2010
                                                                           Activity Target 6:
    training policies. Manage electronic learning
    management system and learning enterprise                              Implement FY10 enhancements: Implement
    architecture. Lead AHR excellence programs                             Phase Two of Corporate Reporting Solution --
    including Malcolm Baldrige initiative and Six Sigma                    Initiate Virtual Learning Pilot -- Support launch
    process improvement effort.                                            and integration of IOTA with eLMS. Due
                                                                           September 30, 2010
                                                                           Activity Target 7:
                                                                           Review and evaluate FAA requirements for
                                                                           COTS WBT libraries and purchase licenses. Due
10/15/09                                                 Page 18 of 21                       Fiscal Year 2010 AHR Business Plan
           September 30, 2010                                             Activity Target 2:
           Activity Target 8:                                             Conduct training for Six Sigma designated
           Evaluate data quality and data entry processes.                employees-champions, green belts, and white
           Due September 30, 2010                                         belts. Due September 30, 2010
           Activity Target 9:                                             Activity Target 3:

           Prepare to implement Plateau 6.1 upgrade in                    Conduct training for Six Sigma designated
           November 2010 Due September 30, 2010                           employees - black belts. Due September 30,
                                                                          2010
      Core Activity: Strengthening Frontline
      Leadership (SFL)                                                  Core Activity: AHR Dashboard
                                                                        Develop tools that allow AHR to measure
      Strengthen FAA's frontline managers through an
                                                                        performance.
      improved selection process.
                                                                          Activity Target 1:
        Activity Target 1:                                                Complete LSS Greenbelt charter #67. Due
        Establish a work group, comprised of AHR and
                                                                          January 31, 2010
        line of business representatives, to review best
        practices, within the agency and outside the                      Activity Target 2:
        agency, used for selection of candidates for                      Complete LSS Blackbelt charter #70. Due
        management positions. Due April 30, 2010                          September 30, 2010
        Activity Target 2:                                                Activity Target 3:
           Based on the review of best practices, the                     Complete LSS Blackbelt charter #TBD. Due
           workgroup will develop a toolkit of best practices             September 30, 2010
           for use by FAA managers in the selection                     Core Activity: Separation Questionnaire
           process. Toolkit could include effective interview
                                                                        Data Management
           techniques, interview panel guidance, reference              Develop database, analyze and interpret data, and
           check protocol, and how to provide feedback to               report results obtained from the separation
           non-selectees. Due September 30, 2010                        questionnaire.
      Core Activity: Malcolm Baldrige Criteria                            Activity Target 1:
      Lead and manage the Malcolm Baldrige Criteria                       Develop a report on 2009 results from the FAA
      within the AHR organization. Use AHR's Baldrige                     Separation Questionnaire. Due December 30,
      National Quality Criteria 5-phase approach                          2009
      (planning & preparation, conduct the assessment,                    Activity Target 2:
      analyze findings, develop and implement action
                                                                          Apply results from FAA Separation Questionnaire
      plans, and submit application). Creates
                                                                          to update metrics in FAA Human Capital Plan
      momentum, monitors progress and sustains
                                                                          and support recruitment and retention strategies.
      performance at an optimal level as the Malcolm
                                                                          Due March 31, 2010
      Baldrige Criteria is used throughout the                            Activity Target 3:
      organization.
         Activity Target 1:                                               Analyze 2009 results from the FAA Separation
         Prioritize AHR Baldrige Criteria categories and                  Questionnaire and compare with previous trend
         integrate with Phase IV - Develop and implement                  data. Due April 30, 2010
         Action Plans for Opportunities for Improvement                   Activity Target 4:
         (OFIs). Due December 30, 2009                                    Provide 2009 results from the FAA Separation
         Activity Target 2:                                               Questionnaire to management and communicate
           Continue AHR Baldrige Criteria-Phase IV-                       the results to the workforce. Due September 30,
           Develop and implement Action Plans for                         2010
           Opportunities for Improvement (OFIs). Due                    Core Activity: AHR Succession
           September 30, 2010                                           Management Support
      Core Activity: Six Sigma Process                                  Provide guidance, tools, and consultation, to
      Performance Improvement Model                                     support the AHR succession management process.
      Lead and manage the Six Sigma business strategy                     Activity Target 1:
      for performance (process) improvement within the                    Conduct the annual AHR Talent Assessment
      AHR organization.                                                   Review. Due June 30, 2010
         Activity Target 1:                                               Activity Target 2:
         Execute 18 month Deployment Program                              Provide support as needed to CORE (AHD-300)
         throughout the fiscal year. Due September 30,                    to update the AHR Succession Management Plan
         2010                                                             based on results of the Talent Assessment
                                                                          Review. Due September 30, 2010

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      Core Activity: AHR Succession                                       Activity Target 3:
      Management                                                          AHA will conduct four (4) refresher-training
      Lead the implementation and assessment of the                       sessions for managers and employees at
      AHR succession management process.                                  Washington Headquarters. Due September 30,
        Activity Target 1:                                                2010
        Evaluate the implementation of the AHR
        Succession Management Plan and process. Due               Core Business Target:
        March 30, 2010
        Activity Target 2:
                                                                  Accountability Board - Hold
           Update the AHR Succession Management Plan
                                                                  Leadership Accountable for
           based on the Talent Assessment Review and              Responding to Allegations
           other inputs. Due September 30, 2010                   Management is responsible for responding to
                                                                  allegations in a timely manner. Enable management to
  Core Business Target: Increase                                  respond to at least 71% of all reported allegations within
  Understanding of the                                            the time frames established in the Accountability Board
                                                                  Order.
  Accountability Board Process
                                                                      Core Business Initiative:
  and Procedures                                                      Accountability Board - Allegations
  Increasing understanding of the Accountability Board's
  process and procedures strengthens leadership. AHA                  Data and Collection Methods
  will facilitate 45 briefings for managers and employees.            Support Accountability Board functions through
                                                                      accurate and timely collection and provision of
    Core Business Initiative:                                         allegations data.
    Accountability Board - Management                                   Core Activity: Allegations Data
                                                                        Collect and report accurate data on Board
    Training                                                            allegations.
    Develop and implement training for executives,
    managers, supervisors and employees in order to                        Activity Target 1:
                                                                           Analyze and determine, for 90% of the incoming
    ensure compliance with their responsibilities pursuant
                                                                           allegations, and within 10 working days of the
    to FAA Order 1110.25A. The Accountability Board is
                                                                           date the allegation is reported to the Board, their
    responsible for ensuring that the requirements of the
                                                                           nexus to the scope of the Board based on FAA
    Accountability Board Order are adhered to by all FAA
                                                                           Order 1110.125A (Monthly). Due September 30,
    employees. In order to do so, the Board assists
                                                                           2010
    management by conducting training of executives,
    managers, and supervisors in the process and                           Activity Target 2:
    procedures of the Board.                                              Report tracked cases and non-tracked cases to
      Core Activity: AB Management Training                               the members of the Board and to the
      Develop and implement training for executives,                      Accountable Executives at the regularly
      managers, supervisors and employees in order to                     scheduled Board hearings (Monthly) Due
      ensure compliance with their responsibilities                       September 30, 2010
      pursuant to FAA Order 1110.25A. The                                 Activity Target 3:
      Accountability Board is responsible for ensuring that               Refine the Board's database to reflect revised
      the requirements of the Accountability Board Order                  LOB and organizational codes and FAA's
      are adhered to by all FAA employees. In order to do                 reorganized structure. Due December 30, 2009
      so, the Board assists management by conducting
      training of executives, managers, and supervisors in              Core Activity: New Methods for
      the process and procedures of the Board.                          Collecting and Displaying Data
         Activity Target 1:                                             Develop and implement new methods for collecting
         Conduct one training session (using interactive                and displaying aggregate data on Accountability
         video teletraining (IVT) or other cost-effective               Board allegations. Organizational changes with
         methods) open to all FAA executives, managers,                 altered reporting populations require revised
         and supervisors on Board process and                           reports.
         procedures, and on the techniques of conducting                   Activity Target 1:
         a management inquiry. Due September 30, 2010                      Refine automated reports for aggregating
         Activity Target 2:                                                quarterly data on Accountability Board cases.
                                                                           Due December 30, 2009
           AHA will offer a module (eLMS Course #05012)
           on the process and procedures of the Board. Due                 Activity Target 2:
           June 30, 2010                                                  Refine automated reports for aggregating annual
                                                                          data on Accountability Board cases. Due January
10/15/09                                              Page 20 of 21                          Fiscal Year 2010 AHR Business Plan
           30, 2010
           Activity Target 3:
           Refine automated reports for aggregating special
           request data (such as regionally-tailored, LOB-
           tailored, or timeframe-tailored) on Accountability
           Board cases. Due January 30, 2010
      Core Activity: Process Improvement
      Review and improve current operating processes.

           Activity Target 1:
           Review current processes for operational
           efficiency improvements or baselining in
           conjunction with AHR's Malcolm Baldrige/Six
           Sigma efforts. Due September 30, 2010

  Core Business Target: Develop
  and Implement Accountability
  Board Communication
  Strategies
  The Accountability Board will produce two new
  information tools so that employees are aware of what
  constitutes inappropriate conduct and the
  consequences for engaging in such conduct.
    Core Business Initiative:
    Accountability Board -
    Communication Strategies
    Develop and implement communication strategies in
    order to enhance the awareness of the Board's
    process and procedures among FAA employees.
    Communicating information pertaining to the Board
    increases awareness among all FAA employees of
    the Board's function and supports maintaining a
    professional work environment that is free of
    harassment and hostility.
      Core Activity: Accountability Board
      Communications
      Develop and implement communication vehicles to
      ensure a better understanding of Board process
      and employee behavior standards.
        Activity Target 1:
        Enhance the Accountability Board website by
        offering links to the most currently available
        Board data (Dec 2009). Due December 30, 2009
        Activity Target 2:
           Re-design and distribute to every FAA LOB/SO
           and facility the laminated credit-card size
           Accountability Board card. Due April 30, 2010
           Activity Target 3:
           Re-design and distribute one new Accountability
           Board brochure to FAA employees. Due June 30,
           2010




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