Guidelines for a Strategic Plan on Information Society by pcu17276


									                                                             Attachment N. 1

                       REGIONE LAZIO
Regional Ministry for Consumer Protection and Administrative Simplification

for a Strategic Plan on Information Society


 “iLazio2010 – From eGovernment to Knowledge Society”

Directorate General for Consumer Protection and Administrative Simplification

Introduction .............................................................................................................................. 3
Chapter 1 – Guidelines ............................................................................................................ 5
  Regione Lazio and ICT......................................................................................................... 5
  Why iLazio2010?................................................................................................................... 7
  Objectives and purposes of iLazio2010 .............................................................................. 8
  Priority Action Lines .......................................................................................................... 12
  1. eInclusion: ....................................................................................................................... 12
  2. eServices: ......................................................................................................................... 14
  3. eSimplification: ............................................................................................................... 16
  Communication and Dissemination ................................................................................. 18
  Funding schemes................................................................................................................ 19
  Monitoring and evaluation................................................................................................ 20
  Regional regulation for the development of the Knowledge Society ............................ 21
  iLazio2010 elaboration Governance.................................................................................. 22
  iLazio2010 - overall structure ............................................................................................ 23
Cap. 2 – iLazio2010 elaboration governance........................................................................ 26

   In order to support the dramatic technological transformation affecting Society, active
policies are called for. This is why the European Commission proposed an integrated
approach to Information Society for the period 2007-2013. This was done through the
elaboration of a European strategic policy framework called “i2010 – A European
Information Society for growth and employment” (June 2005).
   In the strategic policy framework, i2010, the principals envisaged in the European
Commission initiatives - eEurope 2002, eEurope 2005 and the Lisbon Strategy, were all
reaffirmed. Attention was paid both to the broadband coverage objective on a geographic
level and to the social and economic digital divide.
   Furthermore, with the Communication of April 25 2006, the European Commission
adopted the “i2010 eGovernment Action Plan: Accelerating eGovernment in Europe for the
Benefit of All”. It focuses on five major objectives of European policies for Information
Society, to be achieved by 2010:

   1. Ensuring access to on-line services for all European citizens;
   2. Achieving real efficiency and effectiveness in services;
   3. Implementing high impact services tailored to meet citizens’ and businesses’ needs;
   4. Developing key-enablers for secure access to electronic services;
   5. Strengthening participation and the democratic decision-making process in Europe.

   The development of new essential services, in the health field for example, represents
an important commitment for the Public Administration and an obligation towards
citizens. This is not the only potential for Information and Communication Technologies:
Broadband and the increase of multimedia capabilities do not only offer technological
solutions for the promotion of commercial and entertainment products on line (TV,
cinema, etc).
      As a matter of fact, the Web represents a fundamental opportunity for economic,
social and cultural development: It is an unrepeatable occasion for the Public
Administration to considerably update both relations with citizens and businesses as well
as the internal functioning of the Public Administration itself.

   Nowadays, ICT can realize some indefeasible key principles such as:
       -   The participation of all citizens in the productive, cultural, social and decision-
           making process;
       -   The transparency and efficiency of Public Administrations;
       -   The support to a distributed and sustainable economic development.
   To do so, however, we need to take a step forward to the following consideration,
regarding Information Society: Going beyond the strengthening of infrastructures and the
access to services, in order to reach an inclusion of all citizens in the community process,
taking in consideration not only the importance of sharing information but, above all,
sharing knowledge.

Chapter 1 – Guidelines

Regione Lazio and ICT
   Nowadays, the conflicts that are deeply affecting the contemporary social system
regard both material and intellectual resources.
   Knowledge becomes the cornerstone of the new economy: Its trademark.
   Hence, the access to knowledge is a source of richness. On the other hand, knowledge
sharing and the inclusion of all in the community process represent the foundation for
creating new knowledge. This can guarantee a diffused development of economy, culture
and innovation.
   For this reason, it is desirable to remove all hindrances to low price or even free access
to information and knowledge.
   This new scenario expands and renews common thinking that ICT is only a telematic
version of the existing productive and economic process.
   The use of the Internet and new technologies has started to profoundly change social,
economic and productive relations. New forms of work organization come along
(outsourcing    and    crowd-sourcing),     new    business      models,   communication   and
advertisement techniques, new consumption criteria, virtual communities and new
opinion movements in blogs. The extend of this phenomenon shows that we are
witnessing a dramatic change.
   Even though this change is happening in a disorganized and patchy manner, it is
demonstrating different interpretations of the use of ICT around the world. It is also
demonstrated by the debate developed in the summits starting from the G8 in 2001 (see,
for example, the documents produced by the UNESCO Information Society Observatory).

   In this scenario Public Administration can extend its sphere of activity, going beyond
simple eGovernment activities (the creation of infrastructures and on-line services), which
are crucial in any case.
   As a matter of fact, the P.A. itself can act as a catalyst of on line socio-economic
relations in order to ensure the on-line participation and democracy, giving the legal basis
to the access and inclusion of all citizens’ “digital rights”.

   For this reason, Regione Lazio, accepting this new role of the P.A., is proposing an
integrated strategy to promote the development of Information Society within its
   Through iLazio2010, Regione Lazio wants to foster the sector of new technology.
   We need to take into account that the use and diffusion of new technologies and
information products in Italy is considerably inferior in comparison with the United States
and other European countries. We are also significantly out of step in our ability to
produce new technologies when compared to other world competitors. Data regarding
the production of Information Technologies have given cause for concern and reflect the
strategic lines of the Italian industrial system; that of delegating other entities with the
development of cutting edge technology solutions, focusing, instead, on traditional
technology sections. This might easily become an economically short-sighted choice,
because cutting-edge sections are characterized by higher added value. They can also
activate a dynamic system where technical and ICT abilities are enhanced, especially for
young people. Regione Lazio wants to initiate a strong reorganization of the local
production system, not only through a massive adoption of ICT in small and medium
enterprises, but also developing innovative IT solutions supporting original business

   The objectives established by the European, national and regional eGovernment
programmes have not been fully achieved yet. However, there is now the need to start
acting with a shared, wide and long-term vision.       With the aim of harmonizing and
directing actions, focusing resources, starting collaborative dynamic circuits and solving
   Web culture is not consolidated yet and its social and technical potentials have yet to
be fully discovered.
   Regione Lazio is conscious that crucial planning choices need to be made, carefully
taking into account, together with other members of the community, not only the “impact”
of ICT on Society, but also the objectives of the digital interconnections which are to be
developed. Regione Lazio wants to take this chance in order to create, thanks to the new
technologies, a Society and knowledge “for everyone, with no one left behind”.

Why iLazio2010?
       Regione Lazio is committed in developing a targeted Strategic Plan for the
Information Society. It will represent a useful reference tool for the development of
adequate support policies. It will take into account the recommendations of the European
Institutions and the goals to be reached by 2010, Regione Lazio’s ICT aims, also the
complexity and lack of homogeneity of the ICT scenario in the region.
       It is necessary to develop a targeted and shared strategy, with a systemic approach,
not only from a technological innovation point of view. The Plan has to consider all the
elements involved in the process, focusing collectively on all activities and creating a clear
and integrated “vision”.
       Through the elaboration of iLazio2010, Regione Lazio wants to meet this need. It
aims to do this by strengthening its overall governing ability, creating a reference point
that allows the continuous monitoring of its eGovernment initiatives and substantially
contributing to the enforcement of specific regional policies in this field.
       All actors involved in this field will share the Strategic Plan and will contribute to it,
with the aim of elaborating an effective and efficient agenda.

Objectives and purposes of iLazio2010
   The challenge Regione Lazio wants to meet is the development of ICT solutions and
organizational models that support a Participative Society, in which public and private
interests are harmonized with social and economic systems and the community, based on
interaction and collaboration.
   The purposes of iLazio2010 are related to the overall aims of the ICT regional policies,
as indicated in the Plan of strategic objectives 2006-2008, approved with the DGR N. 157
(Deliberation of the Regional Executive Committee) of 22.03.2006:

   -   Simplifying the relation between citizen and the regional Public Administration;
   -   Supporting, through ICT, the socio-economic development, in order to create value
       in the regional territory;
   -   Strengthening communication infrastructures;
   -   Reorganizing the regional Public Administration system.

By the year 2010 Regione Lazio wants to reach the following goals:
          1.   Bridging the digital divide. The digital divide is to be understood in
               different ways:
                  a. The territorial divide: Regione Lazio wants to cover the entire regional
               territory with broadband connection through optic fibre installation for
               accessible territories and through wi-fi, wi-max and satellite connection for
               those territories that are difficult to reach. Fast connection will be guaranteed
               not only to local bodies, but also to citizens, universities, research centres,
               Science and Technology Parks, Local Health Units and hospitals as well as to
               all P.A. decentralized premises;
                  b. The dimensional divide (between public bodies and small and large
               stakeholders): Regione Lazio will contribute to social and economic
               development through the Digital Business Ecosystem. This is where also
               small stakeholders will have the opportunity to participate in the economic
               development process.

        c. The cultural divide: Basic training on ICT use will be provided by
     Regione Lazio both to regional citizens and to the employees of Regione
     Lazio and other local bodies. The training will ensure a basic knowledge on
     ICT through “training on the job”, as oppose to just theoretical lessons.
     Furthermore, multi-channel systems will be used to involve those citizens
     who, for various reasons, cannot or do not wish to attend the training
        d. Finally, bridging the digital divide means giving free access and free
     circulation of ICT resources. This means promoting the adoption of free and
     open source solutions that are able to overcome the copyright barriers of
     knowledge, creativity and sharing. For this reason new debates need to be
     initiated on copyright protection of ICT solutions. A possible answer could
     be the Creative Commons licences and the General Public Licence that can
     guarantee the legal basis of the free circulation of ICT resources. However, it
     is different from the simple appropriation of intellectual property;

2.   Knowledge Diffusion: A real knowledge Society is achievable only if all
     territorial actors (citizens, SME, local bodies, stakeholders, etc.) have not just
     a basic knowledge of ICT, but are also able to know how to develop
     autonomously their knowledge through new technologies and – at the same
     time - participate in the creation of new knowledge. Aware that the human
     and social capital is the new resource on which the competitiveness of a
     territory is based on, Regione Lazio will carry out initiatives aimed at
     developing it. Bridging the digital divide is not only a technical problem, but
     above all, a socio-economic one: In fact we can fully take advantage of new
     technologies only if, at the same time, we create new ways of organizing
     employment and education.

3.   Active participation of all citizens in the local decision-making process:
     Regione Lazio is committed to involving all citizens, entrepreneurs and local
     stakeholders in the P.A. legislative processes. In order to achieve this
     objective, Regione Lazio will implement democratic participation services,

               through which these actors can take part in the definition of the policies that
               involve them directly. As the most detailed analysis underline the need for a
               “continuous democracy”, this process will be divided in different phases:
               electronic access (eAccess), on-line participation (ePartecipation), on-line
               consultation (eConsultation), and electronic voting (eVoting). When all these
               phases are completed, we will then be in a position to speak about electronic
               democracy (eDemocracy) .

          4.   Innovative Service Provision: The provision of innovative services will
               improve the effectiveness and efficiency of Public Administration, bridging
               the social and economic gap in rural areas. These services will indirectly
               create economic opportunities       in the regional territory, aimed at
               guaranteeing equal opportunities for all, especially for those whose rights to
               use new technologies are not protected.

          5.   Procedure Simplification: Regione Lazio has already started a general
               reorganization of the service provision system for its citizens and companies.
               It is also studying new procedures that will ensure equal opportunities in
               use and provisions of services, which will include higher transparency,
               equity, effectiveness and efficiency. This process will take into account
               advanced research developed on an international level.

      In short, the main goal Regione Lazio wants to reach, through the development of
ICT, is the networking of all citizens, creating a networked society based on
communication interconnections. A society where everyone is connected to each other
and has equal opportunities to access and produce services. Also the opportunity to
choose his/her favourite connection channel and to participate in administrative and
productive life.
      This scenario will lead to a new meaning of social relations and production
mechanisms as well as facilitating the break down of those hierarchies caused by the
storage and non-sharing of information and knowledge. Hence, the Strategic Plan
iLazio2010 wants to foster, favour and enhance everybody’s creativity and capability,

especially for those who are currently excluded from the on-going reforms. iLazio2010
also aims at opening new economic opportunities to everyone, rather then reserve them
for those who already have the advantage.

Priority Action Lines
    The Strategic Plan iLazio2010 will be developed through three priority action lines:
Some of the single initiatives included in the action lines won’t be carried out through
direct actions. Due to their complexity they will probably need further specific action
plans, elaborated and shared with the regional stakeholders interested, (local bodies,
private actors, universities, research institutes, industrial development areas, Science and
Technology Parks, consumers associations, etc.).

The following are the three priority action lines:

1. eInclusion:

    One of the main regional priorities is the inclusion of all citizens, social and economic
entities and local bodies in active participation in public life as well as in the social and
economic growth opportunities created by the global village we live in. Without such an
inclusion concept, the creation of on-line services would loose its intrinsic meaning.
    Regione Lazio considers the “inclusion” in a broader sense: It does not just deal with
ensuring access to specific services and information through the improvement of network
infrastructures and on-line services accessibility. “Inclusion” means a real active
participation in the creation of knowledge and economic development. It is important to
provide access points, train citizens to use new technologies and produce knowledge,
strengthen already existing and working realities whilst creating new ones. This will allow
young people and the socially disadvantaged to take part in the economic and productive
process. It will also take into consideration international success stories (e.g. Public Digital
Spaces in France, Telecentros in Spain and Latin-America, Pontos de Cultura in Brazil,
    The Strategic approach of Regione Lazio for digital inclusion consists in the following
    -   Broadband access for all:
    o Regione Lazio wants to guarantee to all its citizens the possibility to use on-line
        services and take part in the Information Society through the extension of the

    broadband to those regional rural areas not reachable by telephone carriers because
    they are not sufficiently “economically interesting” to private companies. This is a
    matter of great importance, therefore, Regione Lazio will elaborate a specific
    “Regional Telematic Plan” describing in detail the times and methods for the
    diffusion of broadband installation, unifying future actions with current ones
    (DOCUP ob. 2 for businesses, PICOLAB for small municipalities, RUPAR for the
    Public Administrations, etc.)
-   Basic digital literacy:
o This action aims both at teaching Lazio citizens to use ICT (through initiatives
    fostering the local education environment) and at updating employees’ skills in
    regional and local public administration. This will enable them to work as
    effectively and as efficiently as possible. In order to do so, Regione Lazio will
    promote the learning through open systems, without the barriers between work
    and information;
-   ICT access point networks:
o With an ICT access point network, certified by Regione Lazio, citizens who do not
    have a PC and Internet access at home, will be able to use a higher number of public
    locations than the exiting ones where they can find ICT tools and can be helped by
    tutors who will assist them through their first access to new Information and
    Communication facilities;
-   Accessibility:
o Regione Lazio’s ICT products will be fully compatible with regulations favouring
    access for the differently abled. Regione Lazio is active in removing all forms of
    discrimination of the disadvantaged;
-   Multi-channel delivery:
o Thanks to the possibility of accessing Regione Lazio’s information and services
    through various channels apart from the P.C. (palmtop, mobile telephone, digital
    terrestrial television, etc.) citizens who are unable to reach Regione Lazio offices or
    who are not knowledgeable in using a P.C. can be a fully part of the “digital
-   Security:

   o All necessary actions will be adopted for infrastructure security and the data
       contained within them with the aim of increasing investor and consumer trust both
       with the use of ICT and also towards Public Administration services;
   -   Digital ecosystems:
   o Regione Lazio has begun experimenting digital ecosystems to foster the
       development of the Information Society, free software and open source products as
       well as bridging the digital divide. The digital ecosystem exploits the possibility of
       a dynamic interaction (cooperation and competition) amongst various entities to
       produce systemic results in terms of innovation and economic development. This
       process involves SME and large businesses; government and local administration
       and also education institutions, innovation and research.
   -   eDemocracy:
   o Regione Lazio wants to develop and enrich the democratic and civil community
       that uses ICT tools, promoting citizen participation in the administrative life
       through eDemocracy services. An example is the creation of virtual communities,
       discussion forums on public matters and electronic citizen consultation.

2. eServices:

   On the basis of such an inclusion concept, Regione Lazio promotes the development of
electronic   services   based   on   telecommunication    networks.    Telecommunications
development is having a great impact on society. iLazio2010 will focus on public interest
services that allow all citizens, companies and administrations to fully take advantage of
the Electronic Society. This will empower them to overcome the digital discrimination that
threatens to create disadvantaged classes with the use of ICT.

   The Strategic approach of Regione Lazio for eServices consists in the following actions:
   -   eGovernment:
   o A crucial objective of iLazio2010 is to guarantee a modern public on-line service
       network to all regional citizens, promoting, at the same time, the creation of
       dynamic environments for public and private investments. iLazio2010 represents
       the logical progression of all the existing eGovernment and Information Society
       regional documents. To reach this goal Regione Lazio will participate in the

    European and National calls for proposals. Every two years, it will publish a
    regional call for proposals to meet the specific needs and giving local bodies and
    Provinces the possibility to adequate. A proper monitoring system will verify the
    Plan implementation and the adaptation of the proposed criteria;
-   eHealth:
o Digital technologies allow the reduction in health administration costs, provide
    health tele-services and avoid repetition of medical exams. More and more citizens
    use the Internet to retrieve medical information and book medical exams. Regione
    Lazio will foster the implementation of eHealth and, through iLazio2010, will start
    a specific ad hoc programme;
-   eLearning:
o ICT can significantly contribute to quality education and training as well as making
    Europe a true Knowledge Society. The eLearning regional programme concurs in
    the vision of technology as a crucial tool for life long learning;
-   eBusiness and eCommerce:
o A better definition of regulations and procedures is needed in order to increase
    security in eBusiness and eCommerce through ICT. The main objective is
    accelerating eCommerce in its various forms and adoption phases, through the
    promotion of on-line products and services and electronic transactions (contracts,
    orders, invoices, payments etc).
-   eProcurement:
o   “eProcurement” means the totality of those technologies, procedures, operations
    and organizational methods allowing the on-line purchase of goods and services.
    This is thanks to the possibilities offered by the Internet and eCommerce. Regione
    Lazio wants to adopt this method already in use in the private sector. Its aim is of
    simplifying and maximizing purchase processes, costs reduction, the better
    planning of requirements and the controlling of consumption. By 2010, at least 50%
    of Regional provisions will be required to go through eProcurement;
-   Documents and historic archives digitalization:
o Regione Lazio intends to digitalize all historical and administrative documents to
    simplify the internal work flow in P.A. It also intends to help citizens in

       electronically filling in documents without going to the P.A. offices, reducing
       queues and creating an easy accessible electronic archive for citizens.

3. eSimplification:

   Through eSimplification Regione Lazio wants to develop a “transversal” objective that
facilitates eInclusion and eServices, with actions specifically directed to Public
   This way P.A. functions become clearer and easier. The Public Administration is made
up of regulations, procedures, offices, etc…it is very complex and often difficult to
understand, also for those who work in the field.
   Simplifying the Public Administration through the use of ICT means reducing
procedures, controls, unnecessary steps, etc: thus removing everything needless and
damaging for the P.A.
   Simplifying the Public Administration also means trying to achieve the set objectives
through different regulations and methods. These are easier and more effective than the
traditional ones. Thanks to specific projects already up and running, Regione Lazio has
shown a strong commitment in the reorganization of the administrative process, enabling
the Administration to quickly respond to citizens’ requests, reducing times for judicial
inquiries through tradition and wireless communication methods.

   The Strategic approach of Regione Lazio for eSimplification consists in the following

   -   Process re-engineering in Public Administrations:
   o The initiatives carried out so far by the P.A. have focused on the last stage of the
       process (the front-office) to the detriment of reorganization goals, downsizing,
       integration and the efficiency of internal administrative processes. On-line services
       are not integrated and hardly used. Regione Lazio’s aim is to re-organize its
       “administrative architectures” to increase the overall productivity of its
       departments in light of recent changes in the Information Society.

o Using ICT to increase the quality of services offered by Regione Lazio to citizens
    and improve internal process efficiency, is one of the main objectives of Regione
    Lazio. This action will be supported by the integration with the processes of local
-   Digital administrative procedures:
o Traditional administrative procedures can be updated thanks to ICT. Through
    innovation it is possible to imagine a new way to develop traditional P.A. activities.
    This is including those carried out by various institutional bodies together.
    iLazio2010, where possible, could foresee the development of some useful tools, for
    example, the certified registration of documents, the rationale use of the card of
    electronic services (according to the national debate and the principals of the
    “Digital Administration Code”). The Conference of Services, where all P.A. meet to
    discuss common interest issues, could become a video-conference which will be
    able to guarantee the legal value of the different opinions. The VoIP (Voice over IP)
    could be provided to all public employees. The final objective is to digitalize the
    highest number of administrative procedures.

Communication and Dissemination
   A dissemination and communication strategy for iLazio2010 Strategic Plan and its
interim results is foreseen.
   The communication activities should be focused on three main elements:

   1. To raise awareness among social actors on strengths and weaknesses of Regione
       Lazio concerning ICT, reaching the objectives established in the Lisbon Agenda;
   2. To carry out specific communication actions improving the perception of ICT utility
       and diffusing its use;
   3. Periodically indicate the results achieved and suggest possible improvement
       modifications of the Plan.

Funding schemes
   The recognition of the importance of public connection infrastructures and new public
services, in meeting the challenges of competition and development, needs to go hand in
hand with relevant financial support.

   Budgetary restrictions are increasingly affecting the available funds for Information
and Knowledge Society. This financial situation risks limiting competition and
development opportunities in the region of Lazio.

   Therefore, the iLazio2010 Strategic Plan should find a way to harmonize the need for
knowledge and information development in the various regional sectors and its budgetary
needs. It should also coordinate the budgetary distribution among transversal and
interdisciplinary actions, of each branch of the P.A., based on the use of ICT.

   Regione Lazio will also endeavour to take advantage of some EU cooperation and
development programmes such as eTen, IST, IDABC and CIP. Moreover , the national and
regional investment tools for the rural areas need to take into account the priorities of this
Strategic Plan.

   Further funding opportunities can be found in the international cooperation.

Monitoring and evaluation
   The fast technological changes and the birth of the Knowledge Society in all
administration fields, urge the need to update and strengthen the initiatives already
undertaken. This also includes the Knowledge Society in policies that have not been
analysed in this document.

   Therefore an annual revision of the Plan is required: It will have to take into
consideration all advancements and new priorities arising from the development of
Knowledge Society in the Lazio region.

   Indeed, one of the key factors of success for iLazio2010 is to use clear monitoring and
evaluation tools allowing the control of actions and the achievement level of the
established objectives. The monitoring system needs to be easy to carry out, accurate and
reliable in the evaluation of results in order to modify the action strategies when needed.
The indicators system identified will have to consider the indications included in the
European eGovernment Action Plan i2010. At the end of every year a Monitoring Report
will be elaborated: It will indicate the Plan advancement, the problems arisen and the
solutions employed.     At the end of iLazio2010 a detailed evaluation process will be
performed and will analyse not only the objectives achieved, but also its implementation,
the cost and the users’ satisfaction (citizens, regional employees, local stakeholders, etc).

   Users’ satisfaction is very important because all P.A. activities are aimed at satisfying
citizens’ needs. They are those who eventually decide if a service is still useful or not.

Regional regulation for the development of the Knowledge
   Regione Lazio will start a Governance process for the elaboration of iLazio2010,
allowing all social actors to be involved in the decisions of actions, roles, competencies,
tools and necessary resources. It could be considered as the first stage in the definition of a
future regional legislation in this field. It would be able to remove obstacles and foster the
development of the Knowledge Society, according to what is happening at a national level.

   Indeed, Regione Lazio wants to carefully analyse the development of the regional
scenario before enacting any specific regulations in the field.

iLazio2010 elaboration Governance
   The various resources characterizing Information and Knowledge Society require the
development of a governance process; also a more effective coordination among the
various sector policies and easier and more effective agreements.

   Issues and initiatives included in the Strategic Plan need to be discussed among the
technical and institutional bodies of the Region. This must be done in the framework of the
already existing institutional agreements amongst the Region, the State, other regions and
the local bodies of Lazio.

   Regione Lazio is developing a structured dialogue with various actors (both internal
and external in the Region) who are to be involved in the Strategic Plan, in order for them
directly or indirectly to take advantage of the initiatives implemented.

   For every Action Plan directed to each iLazio2010 objective, a participation process will
be started – even on-line. This will allow all public and private actors and the associations
interested to share the programme.

                            iLazio2010 - overall structure
Through the present guidelines, Regione Lazio puts forward a proposal for the overall
structure of iLazio2010, to be shared with other entities involved in the Plan definition.
The proposed structure is the following:

1.0 Introduction
   Description of the European Commission indications. Starting from the Extraordinary
European Council in Lisbon, going through eEurope2002 and eEurope2005, up until “i2010 -
A European Information Society for growth and employment” and the recent “i2010
eGovernment Action Plan: accelerating eGovernment in Europe for the benefit of all”.

2.0 Description of the ICT distribution scenario
   Through a socio-territorial approach, this chapter will describe the evolution of the ICT
Market and the Information Society starting from a global level, up until a regional level.
   The scenario will be described:
       2.1 At a global level
       2.2 At a European level
       2.3 At a national level
       2.4 At a regional level

3.0 iLazio2010 Strategic Plan
   This is a crucial chapter, which focuses on the key elements of the Regional Strategic
Plan. It can be considered as an “executive table of contents” of the Plan. Through which,
it will be possible to identify the strategic lines of Regione Lazio in the framework of i2010,
as follows:

       3.1 Objectives and purposes of iLazio2010
       3.2 Priority action lines :
              3.2.1 eInclusion
                Action 1
                Action 2

              3.2.2 eServices
               Action 1
               Action 2
              3.2.3 eSimplification
               Action 1
               Action 2

       3.3 Benchmarking

4.0 Action plans
   The need to elaborate the following Action Plans has been identified:
       4.1 Regional Telematic Plan
       4.2 Regional Plan for eInclusion
       4.3 Regional Plan for eHealth

   Further Action Plans can be identified during the governance process.

5.0 Communication and Dissemination
   This chapter will describe the adequate dissemination and communication activities
needed for the best promotion of iLazio2010. They will represent a Communication Plan
able to guarantee the maximum transparency of iLazio2010 lifecycle and its adoption by
all the involved actors.

6.0 Funding schemes
   This chapter will explain the funding schemes chosen for the Plan implementation.

7.0 Monitoring and evaluation
   This chapter will present the monitoring indicators system as well as the evaluation
procedure to be used in the intermediary and final controls.

8.0 iLazio2010 implementation governance
   This chapter will address the governance actions for the implementation of iLazio2010.

Cap. 2 – iLazio2010 elaboration governance
   Public services can be produced in various ways. The choice of what is the best way for
the community can be different according to where and when and the context in which it
is made. For this reason, Regione Lazio wants to start an intense social and inter-
institutional governance process for iLazio2010. This will be for the implementation of
what required by the European Commission. The main principles of this governance
process will be the following: 1) transparency, 2) participation, 3) responsibility, 4)
efficiency, 5) coherence.
   Taking into account the afore mentioned principles, the iLazio2010 elaboration
governance will be divided into:
       -   An internal process (within the Region): It will include those needs and actions
           coming from the various Directorates General;
       -   An external process: Regione Lazio will involve all institutional, economic and
           social actors of the region. The external governance process also foresees
           meetings with European institutions, the national government and other Italian
           regions with the purpose of comparing solutions and “best practices”.

       a. Internal Governance
   A Work Group will be formed, it will include:
       -   The Inter-ministerial Board: Representatives of all regional Directorates General
           belonging to the Regional Ministries competent in the fields outlined in the Plan;
       -   LAit S.p.A., the in-house ICT company of Regione Lazio;
       -   Other entities indicated by the regional Directorates General (if required)
       -   The Advisory Committee according to the Art. 4 of the Agreement between
           Regione Lazio and LAit.
   The Work Group will be coordinated by the Regional Directorate General for
Consumer Protection and Administrative Simplification (here in after the “Directorate
General”) and will represent the tool able to ensure the effective achievement of the
established objectives.

       b. External Governance
   The contents of iLazio2010 will be discussed on the already existing regional boards for
the development of those issues related to ICT. An example being the Coordinating
Committee for eGovernment composed by representatives of Regione Lazio and the local
bodies; the Strategic and Technical Boards foreseen in the framework of the draft
agreement, stipulated between Regione Lazio and the Provinces of Lazio in October 2004.
In this agreement “the signatory parts agree on coordinating their initiatives in relation to the
technology and organization innovation sectors. This is aimed to develop Information Society and a
simpler and less bureaucratic Public Administration for citizens and business. It also intends to
coordinate their actions towards the national Government and the regional initiatives promoted by
the single ministries” – the permanent board related to the Draft Agreement between
Regione Lazio and ANCI (the national association of Italian municipalities) and the
Steering Committee for CST (territorial services centres) with the support of CRC Lazio
(regional competence centre of Lazio).

       c. Governance - Bilateral meetings
   Regione Lazio will discuss the criteria and actions to be adopted in iLazio2010. This
will be done together with the unions and management, national and European bodies -
competent Ministries, CNIPA (Italian national centre for information technology in the
Public Administration) etc. – and the other Italian regions. The debate arising from the
bilateral meetings will allow interaction with high level national and international experts
on ICT implementation in the Public Administration.

   The three Governance actions (internal – external – bilateral meetings) make part of a
single and circular process, coordinated by the Regional Directorate General for Consumer
Protection and Administrative Simplification. The shared results of this process will be
guaranteed by the continuum itself that will characterize the information sharing process
and the agreement on the elements of the Strategic Plan.
   The following is a graphic representation of the Governance Process:


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