POSITION DESCRIPTION: FAMILY SERVICES SPECIALIST
DEPARTMENT: HEAD START/EARLY HEAD START
REPORTS TO: FAMILY SERVICES COORDINATOR
EXEMPT STATUS: NON-EXEMPT
JOB STATEMENT: Assures that Head Start/Early Head Start family partnerships are
effectively developed and documented by assuming direct responsibility for assigned
families and assisting other staff in the two-county program to meet this standard.
Additional duties involve motivating and assisting parents to take advantage of
opportunities to have a voice in the administrative decisions of Head Start/Early Head
Start and to participate in classes and workshops.
1. Counsels with parents or guardians to assist them to identify family strengths
and to set specific goals to meet family needs; makes referrals for resources
needed to meet goals.
2. Identifies preexisting family plans with other community agencies and assures
that those plans are coordinated with the family goals established with Head
Start/Early Head Start.
3. Does follow-up with parents/guardians to determine when goals are met and
when new goals need to be developed.
4. Processes enrollment, transfer, and termination of Head Start/Early Head Start
center children, to include obtaining all records for enrollment, sharing
information with parents/guardians, recording information about enrollees,
performing clerical work to establish and maintain children’s files,
corresponding with parents and agencies, etc.
5. Familiarizes parents/guardians with the Head Start/Early Head Start program
and encourages their involvement.
6. Establishes ongoing collaborative relationships with community organizations
to promote the access of children and families to community services that are
responsive to their needs.
7. Enters data regarding children and families in computer; retrieves and
analyzes data; reports results.
8. Maintains dialogue or correspondence with parents/guardians to help assure
that children attend centers on regular basis.
9. Keeps children’s files current in regard to home and parent information
(addresses, telephone nos., work places, etc.).
10. Participates in a plan to improve the quality of family partnerships and
documentation in family records.
11. Participates in staffing conferences to provide information and input regarding
individual family circumstances and approaches to working with families to
assist them to resolve problems, become self-sufficient, learn and practice
good parenting skills, etc.
12. Interacts and provides supports with center personnel and other component
staff to share relevant information about families’ circumstances that may
affect the child’s development.
13. Makes home visits to families for the purposes of establishing rapport,
obtaining paperwork, setting and following through with goals, assuring that
children’s records are obtained, and providing assistance with crisis
intervention and other emergency needs for children and families.
14. Occasionally uses WCCA vehicles to transport family members to community
services and Head Start/Early Head Start functions.
15. Participates in in-service training and staff meetings.
16. Performs other duties as assigned.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
1. Ability to work effectively with Head Start parents, other staff, and
community agency representatives.
2. Ability to train and consult with parents and staff in groups and individually.
3. Good written and verbal communication skills.
4. Ability to speak Spanish and English with the ability to translate complex
5. Ability to motivate families to select realistic goals and make progress toward
meeting their goals and to assist other staff in developing this skill.
6. Basic computer skills necessary for entering data, typing paragraphs,
composing notices, etc.
7. Ability to read and understand (or seek clarification of) program and agency
regulations, standards, and procedures.
8. Familiarity with community social services agencies; knowledge of
Henderson and Transylvania Counties is helpful but not absolutely required.
9. Must be at least 21 years of age.
10. Must possess a valid driver’s license and a safe driving record; must have
vehicle to use in work. Must have proof of current liability insurance of
$100,000/$300,000 in order to drive personal car for work. Otherwise, an
agency vehicle must be driven.
11. Must submit to agency drug pool requirements in order to drive agency
12. Must not have criminal conviction of child abuse or neglect.
13. Must pass North Carolina’s criminal history checks.
14. Must have statement of good health from physician.
PREFERRED TRAINING AND EXPERIENCE
1. Two years experience working with families in field of social work.
2. Four year college degree in social work or related field.
Grade 34 on the WCCA Wage Scale.
Written by: Susan Bullard
Approved by: Darla Lindeman