Safe Riders Child Safety Seat Distribution & Education Program Frequently Asked Distribution Questions How does the child safety seat distribution program work? o Parents (primary caregivers, legal guardians) who cannot afford to purchase a child safety seat may call Safe Riders toll-free number, 800-252-8255, Monday through Friday from 8 am to 5 pm, to request assistance. Qualifying parents will receive one referral to a program that is closest to them based on their zip code, programs available in the area, and the availability of classes in the area. It is the parent’s responsibility to call the referral program and register for a class. Parents will receive one car seat upon successful completion of the class. Who is eligible for this program? o Parents (primary caregivers, legal guardians) who have not received a seat from a Safe Riders program before, who have a vehicle with working seat belts, and who have a low-income status (family cannot afford to purchase a child safety seat). What is the class about? How long does it last? o The distribution class provides important information about child passenger safety. It includes information about the importance of using child seats and provides details about the seat being provided. The class is about one hour in length. Can I get more than one referral phone number? o Safe Riders only gives one referral number at time. Should parents encounter a problem with the given referral phone number they should call Safe Riders to report the problem. If there is a verified conflict with the referral phone number Safe Riders may make the decision to issue another referral phone number. Can I get a referral for or on behalf of my friend/daughter/client? o Safe Riders makes program referrals directly to parents (primary caregivers, legal guardians) who are eligible. Safe Riders cannot make referrals to other family members, social service workers, etc., who are requesting assistance on behalf of a client or family members. Once you refer me to a program, will you give me the program’s street address? o Once a parent has pre-registered for a class, the program will give the parent all the class details, including the location address. Pre-registration for a class is required, programs do not accept walk-ins. Can I get more than one car seat? o Eligible families may receive one time car seat assistance and unlimited educational assistance. Distribution programs will provide families with information on what type of seat their child will need next so that families may plan ahead and budget accordingly. Does Safe Riders distribute infant seat/carrier car seats? o Safe Riders does not distribute infant seats/carrier seats. Safe Riders programs distribute convertible seats which convert from rear-facing to forward-facing and may be used by children starting at 5 pounds and 19 inches. This seat may be used for children up to 40 pounds in weight. I need a car seat in order to leave the hospital with my baby. Can you help me? o The Safe Riders Distribution and Education program requires that a primary caregiver attend a one-hour class in order to receive a seat. The program is not designed to provide seat assistance at the time of hospital discharge. Families should plan on having an appropriate child safety seat before going to the hospital for delivery. Eligible families may participate in distribution once they are in their last trimester. My baby was born premature. Do you have a seat for me? o Safe Riders does not have an appropriate seat for infants weighing less than 5 pounds and who are less than 19 inches in height. Parents of premature children should consult with their child’s doctor before purchasing a child safety seat. How should I refer people to your program? o The best way to refer families to the Safe Riders program is via the program flyer. The flyer is available in English and Spanish on the Safe Riders website, www.dshs.state.tx.us/saferiders. The flyer lists the program requirements and contact information. I work with low-income families. Can I have a list of all your distribution programs to make referrals? o The best and preferred way to refer families to the Safe Riders program is via the program flyer. This is because Safe Riders keeps track of its programs, which change from year-to-year, run out of seats, and frequently have booked class schedules. The flyer is available in English and Spanish on the Safe Riders website, www.dshs.state.tx.us/saferiders. The flyer lists the program requirements and contact information. What if I need an extra car seat for my other vehicle/spouse’s vehicle/babysitter’s vehicle? o The Safe Riders Program is able to provide one seat for eligible families. I work for an agency that transports children. Can I get a seat for transporting children in my personal vehicle/agency vehicle? o The Safe Riders Program is set up to provide education and child safety seats to individual, qualifying parents. It does not currently have the capacity to assist social service agencies who transport children. I am a foster parent. Can I get a seat? o If foster parents consider themselves to be a low-income family then they may request assistance. Eligibility is based on the entire family, however, not the child only. Can you conduct a class at my location?/Can you conduct a class for my organization? o The Safe Riders Child Safety Seat Distribution Program is conducted at approved distribution sites only. When requesting assistance, Safe Riders will work with caregivers to find a distribution location that works best for them. My family is not a low-income family, but I am interested in attending the class. Is this possible? o Yes, families are encouraged to attend the class. They should obtain a referral and, subsequently, they will need to call ahead to become scheduled to attend a class.