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Frequently asked questions - Frequently Asked Distribution Questions

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Frequently asked questions - Frequently Asked Distribution Questions Powered By Docstoc
					Safe Riders Child Safety Seat Distribution & Education Program
           Frequently Asked Distribution Questions

   How does the child safety seat distribution program work?
         o Parents (primary caregivers, legal guardians) who cannot afford
           to purchase a child safety seat may call Safe Riders toll-free
           number, 800-252-8255, Monday through Friday from 8 am to 5
           pm, to request assistance. Qualifying parents will receive one
           referral to a program that is closest to them based on their zip
           code, programs available in the area, and the availability of classes
           in the area. It is the parent’s responsibility to call the referral
           program and register for a class. Parents will receive one car seat
           upon successful completion of the class.
   Who is eligible for this program?
         o Parents (primary caregivers, legal guardians) who have not
           received a seat from a Safe Riders program before, who have a
           vehicle with working seat belts, and who have a low-income status
           (family cannot afford to purchase a child safety seat).
   What is the class about? How long does it last?
         o The distribution class provides important information about child
           passenger safety. It includes information about the importance of
           using child seats and provides details about the seat being
           provided. The class is about one hour in length.
   Can I get more than one referral phone number?
         o Safe Riders only gives one referral number at time. Should
           parents encounter a problem with the given referral phone
           number they should call Safe Riders to report the problem. If
           there is a verified conflict with the referral phone number Safe
           Riders may make the decision to issue another referral phone
           number.
   Can I get a referral for or on behalf of my
    friend/daughter/client?
         o Safe Riders makes program referrals directly to parents (primary
           caregivers, legal guardians) who are eligible. Safe Riders cannot
           make referrals to other family members, social service workers,
           etc., who are requesting assistance on behalf of a client or family
           members.
   Once you refer me to a program, will you give me the
    program’s street address?
         o Once a parent has pre-registered for a class, the program will give
           the parent all the class details, including the location address.
           Pre-registration for a class is required, programs do not accept
           walk-ins.


   Can I get more than one car seat?
         o Eligible families may receive one time car seat assistance and
            unlimited educational assistance. Distribution programs will
            provide families with information on what type of seat their child
            will need next so that families may plan ahead and budget
            accordingly.
   Does Safe Riders distribute infant seat/carrier car seats?
         o Safe Riders does not distribute infant seats/carrier seats. Safe
            Riders programs distribute convertible seats which convert from
            rear-facing to forward-facing and may be used by children
            starting at 5 pounds and 19 inches. This seat may be used for
            children up to 40 pounds in weight.
   I need a car seat in order to leave the hospital with my baby.
    Can you help me?
         o The Safe Riders Distribution and Education program requires
            that a primary caregiver attend a one-hour class in order to
            receive a seat. The program is not designed to provide seat
            assistance at the time of hospital discharge. Families should plan
            on having an appropriate child safety seat before going to the
            hospital for delivery. Eligible families may participate in
            distribution once they are in their last trimester.
   My baby was born premature. Do you have a seat for me?
         o Safe Riders does not have an appropriate seat for infants weighing
            less than 5 pounds and who are less than 19 inches in height.
            Parents of premature children should consult with their child’s
            doctor before purchasing a child safety seat.
   How should I refer people to your program?
         o The best way to refer families to the Safe Riders program is via the
            program flyer. The flyer is available in English and Spanish on
            the Safe Riders website, www.dshs.state.tx.us/saferiders. The
            flyer lists the program requirements and contact information.
   I work with low-income families. Can I have a list of all your
    distribution programs to make referrals?
         o The best and preferred way to refer families to the Safe Riders
            program is via the program flyer. This is because Safe Riders
            keeps track of its programs, which change from year-to-year, run
            out of seats, and frequently have booked class schedules. The flyer
            is available in English and Spanish on the Safe Riders website,
            www.dshs.state.tx.us/saferiders. The flyer lists the program
            requirements and contact information.
   What if I need an extra car seat for my other vehicle/spouse’s
    vehicle/babysitter’s vehicle?
         o The Safe Riders Program is able to provide one seat for eligible
            families.
   I work for an agency that transports children. Can I get a seat
    for transporting children in my personal vehicle/agency
    vehicle?
         o The Safe Riders Program is set up to provide education and child
            safety seats to individual, qualifying parents. It does not currently
            have the capacity to assist social service agencies who transport
            children.
   I am a foster parent. Can I get a seat?
         o If foster parents consider themselves to be a low-income family
            then they may request assistance. Eligibility is based on the entire
            family, however, not the child only.
   Can you conduct a class at my location?/Can you conduct a
    class for my organization?
         o The Safe Riders Child Safety Seat Distribution Program is
            conducted at approved distribution sites only. When requesting
            assistance, Safe Riders will work with caregivers to find a
            distribution location that works best for them.
   My family is not a low-income family, but I am interested in
    attending the class. Is this possible?
       o Yes, families are encouraged to attend the class. They should obtain
          a referral and, subsequently, they will need to call ahead to become
          scheduled to attend a class.

				
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