CONFLICT RESOLUTION STRATEGIES
STRATEGY GOAL OF APPROPRIATE SITUATIONS
Ignore it Avoid *When issue is trivial
*When issue is symptomatic of more basic, pressing,
Impose a solution Avoid *When quick, decisive action is needed.
*When unpopular decisions must be made and consensus
Smoothing Defuse *Stop-gap to let people cool down.
*When conflict is a network issue.
Superordinate goals Defuse *When there is a mutually important goal unachievable
*When conflict is a nonwork issue.
Representative Contain *Before positions become public and fixed.
Structure conflict Contain *When earlier attempts cause more conflict and no
*When a trusted third party is available to mediate
Bargain Contain *When parties have equal power
*When there are several acceptable, alternative solutions
available to both sides.
*When there is basic trust and no pressure for quick
Problem solving Confront *When it is believed that benefit can come from merging
*When people have confronting skills.
*When conflict due to coordination of work
*When work can be divided into clear areas of
Redesign Organization Confront responsibility.