; A Is for Adoption
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A Is for Adoption

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Steve Diels says he gets a kick telling people about the company he's president of: Aamcom, in Redondo Beach, CA, provides contact center services for mostly small and midsize businesses. Aamcom abandoned its full corporate name about a decade ago, as it embraced nonhealthcare verticals such as automotive and insurance. As an outsourced contact center, Aamcom's services range from inbound support to outbound sales to professional dispatching to roadside automotive help. In the fall of 2008, Aamcom found what it was looking for, implementing CRM technology from Avidian, software that's deeply integrated with Microsoft Outlook. A real boon to operations is the integration between Avidian and the contact center solution that agents use.

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