Docstoc

Schedules

Document Sample
Schedules Powered By Docstoc
					                                           Building Cleaning Services 2009-2012
                                                Tender Schedules July 2009




                 Building Cleaning Services 2009-2012

                                               Schedules


                                                   CONTENTS
      (A reference in the Schedules to Service Provider means consultants, contractors and
                                            suppliers)


     TENDERER‟S DECLARATION                                                REFEREES
     TENDER PRICE                                                          PREVIOUS EXPERIENCE
     PRICE BASIS OF TENDER                                                 CURRENT COMMITMENTS
     FINANCIAL DETAILS                                                     QUALITY ASSURANCE
     INSURANCES                                                            OCCUPATIONAL HEALTH & SAFETY
     MANAGEMENT & STAFF                                                    INDUSTRIAL RELATIONS
     RESOURCES                                                             CUSTOMER SERVICE
     SUBCONTRACTORS


                                                            NOTE
To submit a conforming tender, the Tenderer must complete all the Schedules nominated above
to constitute the TENDER FORM. If there is insufficient space for any response, please prepare
an attachment to the relevant Schedule.
Failure to complete this section may result in rejection of the tender.


PRIVACY & PERSONAL INFORMATION PROTECTION NOTICE: Tenderers are advised that all (if
any) personal information, required to be provided with their tender submission, is intended only for use
by Council staff. The purpose being for the assessment of tenders (in accordance with the Local
Government Tendering Regulations). The information will be stored at Council‟s Administration Centre in
accordance with the requirements of the State Records Act 1998.

                                           The Contracts Panel of the Hunter Councils
                                            in association with Gosford City Council




           Tenderer (full trading name):

                                                      Page 1 of 18
                                                   Building Cleaning Services 2009-2012
                                                        Tender Schedules July 2009



                                                           SCHEDULE
                                               TENDERER’S DECLARATION

CONTRACT: BUILDING CLEANING SERVICES 2009-2012

Tenderer (full trading name):
           ACN:                                                                ABN:
     Contact Person:                                                            Title:

Registered Office Address:                                          Principal Business Address:




Telephone:                                  Facsimile:                               Email:
Note:If the Tenderer is a Trust or a Trustee of a Trust, then a full copy of the trust deed MUST be
       submitted with the tender.
The Tenderer named above, hereby offers to provide Goods, Works and/or Services in accordance with:
       (i)      this Tender and its Schedules; and
       (ii)     the Specification; and
       (iii)    Council‟s Document titled “Information to Tenderers”; and
       (iv)     the Special Conditions of Contract; and
       (v)      the General Conditions of Contract.
The Tenderer also acknowledges that if it is the successful tenderer, the documents listed above shall
form part of the contract and agrees to be bound by the contract conditions.
The Tenderer warrants and represents that:
    (a) it has fully acquainted itself with all of the documents referred to in the Tender and all matters
    relating there to
    (b) agrees to be bound by the Conditions of Tendering
    (c) all of the information provided in its tender is true and correct
    (d) it has made its own enquires and investigations and has obtained professional advice and all
    other relevant information so as to inform itself of all risks and contingencies which may affect its
    tendered price
    (e) it has allowed for all such risks and contingencies in its tender price.
CONFLICTS OF INTEREST
The Tenderer shall confirm whether there exists any interests, relationships (including those of family
members and employees) or clients that may or do give rise to a conflict of interest:
                                Yes  OR No X        (cross out not applicable)
Note: If “Yes”, as an attachment to this declaration, the Tenderer shall detail the area in which that
conflict or potential conflict does or may arise and provide details of strategies for preventing conflicts of
interest.

    Executed by Authorised Officer of Tenderer who
    has delegated authority to enter into a contract:
                                             (Print Name & Title):

                                             Date of declaration:
                                            Signature of witness:
                                             (Print Name & Title):




            Tenderer (full trading name):

                                                              Page 2 of 18
                                               Building Cleaning Services 2009-2012
                                                    Tender Schedules July 2009


                                                       SCHEDULE
                                                    TENDER PRICE
                                               (Fully Conforming Offer)
                                                (Page 1 of 3)
The Schedule may be used for the purpose of progress claim assessment and as a basis for
negotiations for variations under the contract.
The Service Provider shall be responsible for the completion of all contract activities and this Schedule
shall not restrict completion. Line items against which no amounts are stated, whether quantities or
rates are given or not, shall be regarded as covered by other line items in this Schedule.
This Schedule shall be read in conjunction with all other parts of the contract.
Note:    All pricing shall remain fixed for the period of the contract, not subject to rise & fall and
         be inclusive of GST.
 PREMISES NO. 1 ADMINISTRATION BUILDING, 49 MANN STREET, GOSFORD
  (a) Service Fees per 4 week period for the provision of
                                                               $ Lump Sum
      cleaning services:
  (b) Contract Sum for a 52 week contract term [ie 13 x “(a)”] $ Lump Sum
  (c) The number of hours allowed to clean the premises:         Hours per day
   (d)   Schedule of Rates for:
         (i)          Water extraction shampoo Carpet Cleaning                            Per sq. m of
                                                                                      $   carpet
         (iii) Cleaning of all windows in addition to those
                                                                                      $   Per clean
         nominated in the Specification



 PREMISES NO. 2 DESIGNATED OFFICE AREAS, 51 TO 61 MANN STREET, GOSFORD
  (a) Service Fees per 4 week period for the provision of
                                                               $ Lump Sum
      cleaning services:
  (b) Contract Sum for a 52 week contract term [ie 13 x “(a)”] $ Lump Sum
  (c) The number of hours allowed to clean the premises:         Hours per day
   (d)   Schedule of Rates for:
         (i)          Water extraction shampoo Carpet Cleaning                            Per sq. m of
                                                                                      $   carpet
         (ii)  Cleaning of all windows in addition to those
                                                                                      $   Per clean
         nominated in the Specification
                                                                                      $


 PREMISES NO. 3 ERINA DEPOT, PATEMANS ROAD, ERINA
  (a) Service Fees per 4 week period for the provision of
                                                                                      $   Lump Sum
      cleaning services:
  (b) Contract Sum for a 52 week contract term [ie 13 x “(a)”]                        $   Lump Sum
   (c)   The number of hours allowed to clean the premises:                               Hours per day
   (d)   Schedule of Rates for:
         (i)          Water extraction shampoo Carpet Cleaning                            Per sq. m of
                                                                                      $   carpet
         (ii)  Cleaning of all windows in addition to those
                                                                                      $   Per clean
         nominated in the Specification




               Tenderer (full trading name):

                                                          Page 3 of 18
                                              Building Cleaning Services 2009-2012
                                                   Tender Schedules July 2009


                                                      SCHEDULE
                                                   TENDER PRICE
                                                      (Page 2 of 3)

PREMISES NO. 4 WOY WOY DEPOT, OCEAN BEACH ROAD, WOY WOY
 (a) Service Fees per 4 week period for the provision of
                                                              $                               Lump Sum
     cleaning services:
 (b) Contract Sum for a 52 week contract term [ie 13 x “(a)”] $                               Lump Sum
 (c) The number of hours allowed to clean the premises:                                       Hours per day
 (d)    Schedule of Rates for:
        (i)          Water extraction shampoo Carpet Cleaning                                 Per sq. m of
                                                                                     $        carpet
        (ii)  Cleaning of all windows in addition to those
                                                                                     $        Per clean
        nominated in the Specification




PREMISES NO. 5 ETTALONG SENIOR CITIZENS CENTRE, BROKEN BAY ROAD, ETTALONG
  (a) Service Fees per 4 week period for the provision of
                                                               $ Lump Sum
      cleaning services:
  (b) Contract Sum for a 52 week contract term [ie 13 x “(a)”] $ Lump Sum
  (c) The number of hours allowed to clean the premises:         Hours per day
 (d)    Schedule of Rates for:
                                                                                              Per sq. m of
        (i)           Water extraction shampoo Carpet Cleaning                       $        carpet
        (ii)  Cleaning of all windows in addition to those
                                                                                     $ N.A.   Per clean
        nominated in the Specification




PREMISES NO. 6 GOSFORD SENIOR CITIZENS CENTRE, ALBANY STREET, GOSFORD
  (a) Service Fees per 4 week period for the provision of
                                                               $ Lump Sum
      cleaning services:
  (b) Contract Sum for a 52 week contract term [ie 13 x “(a)”] $ Lump Sum
  (c)   The number of hours allowed to clean the premises:                                    Hours per day
 (d)    Schedule of Rates for:
        (i)           Water extraction shampoo Carpet Cleaning                                Per sq. m of
                                                                                     $        carpet
        (ii)  Cleaning of all windows in addition to those
                                                                                     $ N.A.   Per clean
        nominated in the Specification




              Tenderer (full trading name):

                                                         Page 4 of 18
                                          Building Cleaning Services 2009-2012
                                               Tender Schedules July 2009


                                                  SCHEDULE
                                               TENDER PRICE
                                                  (Page 3 of 3)


PREMISES NO. 7 KARIONG FIRE CONTROL CENTRE, WOY WOY ROAD, KARIONG
  (a) Service Fees per 4 week period for the provision of
                                                               $ Lump Sum
      cleaning services:
  (b) Contract Sum for a 52 week contract term [ie 13 x “(a)”] $ Lump Sum
  (c) The number of hours allowed to clean the premises:         Hours per day
  (d)   Schedule of Rates for:
        (i)       Water extraction shampoo Carpet Cleaning                                 Per sq. m of
                                                                                   $
                                                                                           carpet
        (ii)  Cleaning of all windows in addition to those
                                                                                   $       Per clean
        nominated in the Specification
        (iii) Additional Cleaning in an emergency situation                                Per person per
                                                                                   $
                                                                                           hour
        (iv)      Chair cleaning (six monthly)                                     $       Per chair
        (v)    Full glass clean, fly screens, external facias and
        eaves, cleaning of marked walls and remove cobwebs                         $       Per clean
        (three monthly)

                                                                                                              )
PREMISES NO. 8      KINCUMBER SEWAGE TREATMENT PLANT BUILDING & RED BRICK
                    COTTAGE DOYLE STREET KINCUMBER
  (a)   Service Fees per 4 week period for the provision of
                                                                 $ Lump Sum
        cleaning services:
  (b)   Contract Sum for a 52 week contract term [ie 13 x “(a)”] $ Lump Sum
  (c)   The number of hours allowed to clean the premises:         Hours per day
  (d)   Schedule of Rates for:
        (i)       Water extraction shampoo Carpet Cleaning                                 Per sq. m of
                                                                                   $
                                                                                           carpet
        (ii)  Cleaning of all windows in addition to those
                                                                                   $       Per clean
        nominated in the Specification


PREMISES NO. 9 KINCUMBER KIOSK, ISLAND VIEW DVE KINCUMBER
  (a) Service Fees per 1 month period for the provision of
                                                                $                             Lump Sum
      cleaning services:
  (b) Contract Sum for a 12 month contract term [ie 13 x “(a)”] $                             Lump Sum
  (c) The number of hours allowed to clean the premises:                                      Hours per day



                                          SUMMARY OF PRICING

               Total Contract sum for a 52 week period for all premises $

                                                                    GST applicable $

                                                                                 Total $




          Tenderer (full trading name):

                                                     Page 5 of 18
                                              Building Cleaning Services 2009-2012
                                                   Tender Schedules July 2009


                                                      SCHEDULE

                                             PRICE BASIS OF TENDER

The tenderer must indicate the price basis of their tender by placing a „X’ in the relevant box below. The
tendered prices shall remain:

 (i)              FIRM for the duration of the Contract


                  OR

 (ii)             FIRM for the first twelve (12) month period of the Contract, then subject to
                  variation in accordance with “General Conditions of Contract” - Clause 50.2 )

On the first day of the month following the completion of twelve (12) months from the commencement
date of the Contract, the Contract rates shall be increased by the following percentage nominated below
and remain FIRM for the next twelve (12) months (i.e. second year of the Contract);

 Second                 % (Tenderer to complete)
 Year

On the first day of the month following the completion of twenty-four (24) months from the
commencement date of the Contract, the Contract rates that are current at the time shall be increased by
the following percentage nominated below and remain FIRM for the term of the Contract (i.e. third year
of the Contract);

 Third                  % (Tenderer to complete)
 Year

Note: The evaluation of the Tender will be based on the total value of the
         Contract over the full term of the Contract.

TENDERS MAY NOT BE CONSIDERED IF TENDERERS FAIL TO INDICATE THE % INCREASE IN
EVERY BOX.

If no increase is required then "NIL" must be inserted in the box.

If after the first twelve-month period government or statutory charges are introduced which may have a
significant impact on the Contract the Council may consider an application for an additional increase in
the Contract rate.




             Tenderer (full trading name):

                                                         Page 6 of 18
                                                   Building Cleaning Services 2009-2012
                                                        Tender Schedules July 2009


                                                            SCHEDULE
                                            FINANCIAL DETAILS– MANDATORY

FULL TRADING NAME:

          ACN:                                                                 ABN:

   GST Registered                 Yes                    No X


   Contact Person:                                                                        Title:

Registered Office Address:                                          Principal Business Address:




Telephone:                                  Facsimile:                              Email:

      FINANCIAL INSTITUTION:
             (full trading name)

                               Branch:

                             Address:

                  Contact Person:                                                            Title:

                          Telephone:                                                      Facsimile:

                Bank Code (BSB):                                                  Account Number:

                  Title of Account:


FINANCIAL CAPACITY REFERENCE
The Tenderer shall provide: (where indicated)
(A) A letter from its Banker‟s verifying that it has the financial capacity
    to provide an irrevocable Bank Guarantee for the security amount                                   No X
    stated in the contract.




* Note: Tenderers that are unregistered suppliers under GST legislation, i.e. not able to issue a
  valid tax invoice, shall have their tender pricing weighed by a 10% increase in the assessment
  of tender price relativity.




            Tenderer (full trading name):

                                                              Page 7 of 18
                                                  Building Cleaning Services 2009-2012
                                                       Tender Schedules July 2009


                                                          SCHEDULE
                                           INSURANCES
The following insurances will be required. The Tenderer shall state details of its current policies for
these insurances.
INSURANCE OF EMPLOYEES
Workers Compensation or Personal Accident and Illness Insurance:
Insurance against any death of or injury to persons employed by the Service Provider as required by the
Workers Compensation Act 1987.
ALTERNATIVELY: Where the Service Provider has no employees and in lieu of Workers Compensation
Insurance, insurance for personal accident and illness under a policy that provides:
Weekly benefits of at least 75% of weekly                        Death and capital benefits of at least $250,000;
income;                                                          and
Minimum benefit period of 24 months.
                                                                                                 Insurance Required
                                                                               As detailed
                                                                                              Yes 
Insurance Company:                          Amount of coverage:                  above
                                                                                             Expiry
                                            Policy Number:                                   Date:
PUBLIC LIABILITY INSURANCE
Insurance against the death or injury to any third party or parties or loss of or damage to any property
including loss of use of property whether it is damaged or not whatsoever caused during the course of
the contract. The policy shall contain a cross liability clause and a “principal‟s clause” and shall have a
limit of indemnity of not less than the amount indicated for any one occurrence, but shall be unlimited in
the aggregate.
                                                                                                 Insurance Required
                                                                                              Yes 
Insurance Company:                          Amount of coverage:                $10 million
                                                                                             Expiry
                                            Policy Number:                                   Date:
MOTOR VEHICLE INSURANCE
In the case of any motor vehicle used in the performance of the contract, a Motor Vehicle Insurance
covering accidental damage, fire and theft. The policy shall be for a sum not less than the full market
value of the vehicle. In addition, where such vehicles are:
Registered Vehicles
a)   Insurance against any injury to any third party or parties under a Compulsory Third Party Insurance
     as required by the NSW Motor Accidents Act 1988; and
b)   Insurance against loss of or damage to any property whatsoever caused by the use of the vehicle
     when being driven by the Service Provider, its employees or any person not employed by the
     Service Provider. The policy shall have a limit of indemnity of not less than $20,000,000 and shall
     be extended to include “CTP Gap Coverage Endorsement” cover and shall note the interest of the
     Principal as an insured.
                                                                                                 Insurance Required
                                                                                              Yes 
Insurance Company:                          Amount of coverage:                $20 million
                                                                                             Expiry
                                            Policy Number:                                   Date:
Unregistered Vehicles (Plant)
Note: Any damage arising as a result of the plant being used as a “tool of trade” is to be covered by
either an extension of the Service Provider‟s Comprehensive Motor Vehicle Insurance or the liability
endorsed onto the Service Provider‟s Public Liability Insurance.


            Tenderer (full trading name):

                                                             Page 8 of 18
                                           Building Cleaning Services 2009-2012
                                                Tender Schedules July 2009


                                                   SCHEDULE
                             MANAGEMENT & TECHNICAL STAFF RESOURCES


Provide a management organisation chart plus indicate below personnel who will have prime
responsibility and accountability for the performance of the contract:
Note: 1.   A résumé (CV) for each person nominated shall be attached.

      2.   The successful Tenderer shall ensure that the personnel named in this schedule are
           engaged throughout the execution of the contract.


   NAME 1:                                                        Position:
   Reporting
          to:                                                        Years of relevant experience:

  Line responsibilities:




     NAME 2:                                                             Position:

    Reporting to:                                                          Years of relevant experience:

  Line responsibilities:




     NAME 3:                                                             Position:

   Reporting to:                                                           Years of relevant experience:

  Line responsibilities:




      (Attach extra page(s) if insufficient space together with the organisation chart and résumés.)




           Tenderer (full trading name):

                                                      Page 9 of 18
                                              Building Cleaning Services 2009-2012
                                                   Tender Schedules July 2009


                                                      SCHEDULE
                                               SUBCONTRACTORS


The names of subcontractors (including consultants and sub-consultants) proposed to be engaged for
the contract.
Note: 1.   Written approval of all subcontractors is required before commencement of the
      contract.
     2.   The nomination of alternatives is acceptable.
     3.   The Service Provider shall be required to provide evidence that the subcontractors are
          registered &/or licensed (as required by law) in the work which is to be subcontracted
          and have the relevant policies of insurance.

                                                                                            ESTIMATED
   NAME AND ADDRESS                       DESCRIPTION OF WORK PROPOSED TO BE
                                                                                           WORK VALUE
   OF SUBCONTRACTOR                                 SUBCONTRACTED
                                                                                                $




                                                                                     TOTAL $
                                     (Attach extra page(s) if insufficient space.)




          Tenderer (full trading name):

                                                        Page 10 of 18
                                           Building Cleaning Services 2009-2012
                                                Tender Schedules July 2009


                                                    SCHEDULE
                                                   REFEREES


Provide at least three referees who can attest to the Tenderer‟s capabilities in undertaking the contract
Note:   Council reserves the right to make its own independent enquires.

     FIRST REFEREE:
 Company name (if applicable)

                            Address:



                 Contact Person:

                         Telephone:                                               Facsimile:


    SECOND REFEREE:
 Company name (if applicable)

                            Address:



                 Contact Person:

                         Telephone:                                               Facsimile:


     THIRD REFEREE:
 Company name (if applicable)

                            Address:



                 Contact Person:

                         Telephone:                                               Facsimile:


    FOURTH REFEREE:
 Company name (if applicable)

                            Address:



                 Contact Person:

                         Telephone:                                               Facsimile:




           Tenderer (full trading name):

                                                     Page 11 of 18
                                           Building Cleaning Services 2009-2012
                                                Tender Schedules July 2009


                                                   SCHEDULE
                                           PREVIOUS EXPERIENCE


Describe the organisation‟s experience in projects of a similar nature to the contract completed in the last
3 years:
Note:    Council reserves the right to make its own independent enquires.


   PROJECT 1 (name)

            Client:

         Contact:                                                           Telephone:
     Total Project
            Value: $                        Order Value: $                               Duration:

Description of the project or task:




   PROJECT 2 (name)

            Client:

         Contact:                                                           Telephone:
     Total Project
            Value: $                        Order Value: $                               Duration:

Description of the project or task:




   PROJECT 3 (name)

            Client:

         Contact:                                                           Telephone:
     Total Project
            Value: $                        Order Value: $                               Duration:

Description of the project or task:




           Tenderer (full trading name):

                                                     Page 12 of 18
                                               Building Cleaning Services 2009-2012
                                                    Tender Schedules July 2009


                                                       SCHEDULE
                                             CURRENT COMMITMENTS


Describe the organisation‟s current commitments in projects of a similar nature to the contract:

   PROJECT 1 (name)

            Client:

         Contact:                                                               Telephone:
     Total Project
            Value: $                            Order Value: $                               Duration:

Description of the project or task:




   PROJECT 2 (name)

            Client:

         Contact:                                                               Telephone:
     Total Project
            Value: $                            Order Value: $                               Duration:

Description of the project or task:




   PROJECT 3 (name)

            Client:

         Contact:                                                               Telephone:
     Total Project
            Value: $                            Order Value: $                               Duration:

Description of the project or task:




                                      (Attach extra page(s) if insufficient space.)




           Tenderer (full trading name):

                                                         Page 13 of 18
                                              Building Cleaning Services 2009-2012
                                                   Tender Schedules July 2009


                                                      SCHEDULE
                                              QUALITY ASSURANCE
Demonstrate commitment to quality outcomes and understanding and acceptance of the principles of
Quality Assurance (“QA”).
Note:       Further information may be required to be submitted as substantiation.
                                                                                               YES   NO
                                                  SUBJECT
                                                                                                    X
              Does the organisation have a Quality Assurance management system
              as part of its overall management system?
        1
              (If yes give details or include a copy of the Corporate QA Manual)

              Is the QA System currently accredited to an ISO Standard?
        2     (If yes, give details)

If answered “yes” to Q1 &Q2 the organisation is not required to complete the following.

        3     Does the organisation have a quality policy. If yes then does it:
                 Have the documented support and commitment of the Chief Executive
                  Officer and senior management?
                 Demonstrate that it relates to the organisation's activities, products and
                  services?
                 Demonstrate that it reflect the organisation's values and guiding
                  principles?
                 Provide a guide to the setting of quality objectives and targets?
                 Include a guide towards the monitoring of appropriate management
                  practices?
              Is there a management representative responsible for ensuring that
        4
              the quality principles are implemented and maintained?
              Is the organisation able to provide documented evidence to
        5     demonstrate its understanding and acceptance of the philosophy of
              quality systems? If yes is it by:
               Minutes of management review?
                 Internal audit reports?
                 A typical Quality Plan?
              Are details of the quality principles included in the organisation's
        6
              training and induction program?
               Are there documented procedures for control of quality from
        7
               subcontractors and suppliers?
              Are there documented procedures for corrective action that include
        8     investigation into the cause of quality non-conformances and
              determination of the corrective action needed?
              Is there evidence that the Chief Executive Officer and senior
        9     management have reviewed the quality principles of the organisation
              to ensure continuing applicability and effectiveness?
     10       Are these reviews regular?

     11       Is there any follow-up to the reviews?
                                                    (Attach details)




              Tenderer (full trading name):

                                                        Page 14 of 18
                                               Building Cleaning Services 2009-2012
                                                    Tender Schedules July 2009


                                                       SCHEDULE
                                          OCCUPATIONAL HEALTH & SAFETY
Demonstrate commitment to OH&S and understanding and acceptance of the principles of OH&S.
Note: Further information may be required to be submitted as substantiation.


                                                                                      YES   NO
                                               SUBJECT
                                                                                            X
                 Does the organisation have an OH&S Management
          1.
                 Plan as part of its overall management system?
                 (If yes give details)


                 Is the OH&S Management Plan accredited by a NSW
                 Government agency or an accredited third party?
                 (If yes give details)


                 Has WorkCover NSW issued the organisation with
          2.
                 any Prohibition Notices, Improvement Notices or
                 fines in the past 12 months?
                 (If yes give details)


                 Is the organisation able to provide documented
          3.
                 evidence that within its organisation, there are
                 people or resources nominated to:
                  Define OH&S management policies and objectives,
                    priorities and targets;
                  Define the responsibilities of personnel for OH&S
                    matters;
                  Identify system verification requirements and
                    allocating human, technical and financial resources
                    adequate to meet those requirements;
                  Ensure compliance with OH&S legislation and
                    regulations;
                  Keep abreast of changes in legislation and
                    regulations;
                  Acquire and disseminate OH&S management
                    information;
                  Plan and conduct training in OH&S management,
                    including inducting new employees;
                  Oversee the development and implementation of
                    OH&S procedures;
                  Assess subcontractors' and suppliers' abilities to
                    comply with OH&S requirements;
                  Ensure compliance with safe work practices and
                    procedures.
                                            (Attach details.)
Note: The Principal’s Special Condition of Contract – “Safety Management” shall apply to all on-
      site work under the contract.




          Tenderer (full trading name):

                                                         Page 15 of 18
                                            Building Cleaning Services 2009-2012
                                                 Tender Schedules July 2009


                                                    SCHEDULE
                                           INDUSTRIAL RELATIONS
                                                    (page 1 of 2)
The Principal shall seek to use Service Providers who can demonstrate a commitment to maintaining
sound industrial relations‟ principles and practices. The Principal will, as a minimum, require Service
Providers and their subcontractors to comply with the Industrial Relations aspects of the NSW
Department of Local Government “Code of Practice for the Construction Industry” and accompanying
NSW Government “Industrial Relations Management Guidelines”.
Note: Further information may be required to be submitted as substantiation.
                                                                                   YES   NO
                                            SUBJECT
                                                                                         X
                  Are employees paid under an award? (If yes which
          1.
                  award?)



If the organisation has not more than ten (10) employees the Tenderer is not required to complete
Questions 2 to 10.
                  Does the organisation have an IR policy and
          2.
                  procedures as part of its overall management
                  system? (If yes give details)



          3.      Does the organisation have appropriately qualified
                  and experienced personnel to deal with industrial
                  relations matters?

          4.      Does the organisation have work place agreements
                  or other arrangements to be used in the performance
                  of the contract?
                  (If yes give details)



          5.      Does the organisation have contingency plans for
                  maintaining the continuity of the contract in the
                  event of industrial disruption? (If yes give details)



          6.      Can the organisation provide details of its IR record
                  in relation to the avoidance of and resolution of
                  industrial disputation?

          7.      Does the organisation have procedures for
                  assessing subcontractors’ compliance with IR and
                  employment obligations? (If yes give details)




           Tenderer (full trading name):

                                                      Page 16 of 18
                                     Building Cleaning Services 2009-2012
                                          Tender Schedules July 2009


                                             SCHEDULE
                                   INDUSTRIAL RELATIONS
                                             (page 2 of 2)

8.      Does the organisation have effective measures to co-
        ordinate relationships between subcontractors, other
        contractors and unions?.(If yes give details)



9.      Have you had an IR dispute that has resulted in lost
        time in the last twelve (12) months? (If yes give
        details)


10.     Do you have a current IR dispute that may influence
        this contract? (If yes give details)




                            (Attach extra page(s) if insufficient space.)




 Tenderer (full trading name):

                                               Page 17 of 18
                                            Building Cleaning Services 2009-2012
                                                 Tender Schedules July 2009


                                                    SCHEDULE
                                               CUSTOMER SERVICE

Detail organisation‟s commitment to maintaining sound customer service principles.

Note: Further information may be required to be submitted as substantiation.

                                                                                   YES   NO
                                               SUBJECT
                                                                                         X
          1.      Does the organisation have a customer service
                  policy and procedures as part of its overall
                  management system?
                  (If yes give details)




          2.      Is there a management representative responsible
                  for ensuring that the customer service principles are
                  implemented and maintained?
          3.      Is the organisation able to provide records or other
                  documented evidence of the operation of customer
                  service plans for each of the activities, services or
                  products that it offers?
          4.      Are details of customer service principles included in
                  the organisation's training and induction program?
          5.      Are there documented procedures for corrective
                  action?
                  If yes then does it cover:
                          Investigation into the cause of the complaint?

                          Defect reporting?

                          Rectification arrangements?

          6.      Is there evidence that senior management review the
                  organisation’s customer service principles to ensure
                  continuing applicability and effectiveness?
                  Do the reviews seek regular customer feedback?




           Tenderer (full trading name):

                                                      Page 18 of 18

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:58
posted:5/30/2010
language:English
pages:18
Jun Wang Jun Wang Dr
About Some of Those documents come from internet for research purpose,if you have the copyrights of one of them,tell me by mail vixychina@gmail.com.Thank you!