DON'T BE AFRAID TO CHANGE by ProQuest

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Many people consider change to be a four-letter word -- despite the fact that it contains six. What many people do not realize is that change can create wonderful opportunities. Failures can lead to success. The greatest quarterbacks complete only six out of 10 passes. The best basketball players complete only 50% of their shots. Simply put, people learn by their mistakes. Experienced customer service representatives (CSRs) may choose to add sales responsibilities to earn additional income. Some CSRs may just become part-time producers, preferring to keep their focus on customer service, while others may pursue the producer role on a full-time basis. Remember, nothing ventured, nothing gained. Sometimes giving up a little something opens the door to greater rewards. Earning a professional designation is one example where CSRs can improve themselves and grow professionally, but they are not always willing to take the time or spend the money to earn that designation. The author encourages you to step out of your comfort zone.

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