The County of San Diego was no different. Its records management (RM) program practices were dated. Staff had limited communication with departments or management and did not use current technology Some information about the RM program was being distributed but not in a consistent manner, and the limited RM information that was getting out was not always going to the correct people. Recently, the County of San Diego RM underwent a major overhaul. The county combined its electronic document management program with the RM program when it realized they had similar goals. The joint programs are now collectively referred to as the enterprise content management program. This program directly affects all county departments and indirectly affects all county employees and the public. The response from county departments has been very positive. Although fixing records issues continues to be a lot of work, the county has bought into the concept that RM is an ongoing, everyday process -- not just a clean-up project.