Computer users have become accustomed to real-time speed. Now any bump in the "information superhighway" can drive a web surfer to distraction. The trouble with progress is that once technology users are granted speed, utility, and efficiency they tend to immediately take it for granted. To survive in this new climate, Vince Poscente, business consultant, says it's best to be fast, fluid, and high-flying like a jet -- rather than slow, cumbersome, and archaic like a zeppelin. Records and information management professionals already know as well as any professionals how to adapt to a "more-faster-now" business environment. Because medical records affect everyone, many believe that the government should provide incentives or subsidies to speed the use of computerized patient records in the US.