Sometimes things just don't go as planned. As videographers get ready for the holidays, including church pageants and celebrations that have to be recorded, broadcast, or streamed, it's worth taking a moment to think about contingency plans. These issues were brought home a few weeks ago when a client emailed in a panic, asking whether the author knew how to address a problem he was having. This isn't a client who takes his work lightly, so what followed next meant they were going to spend some time over subsequent emails and phone calls looking at what caused the problem. It's a lesson learned the hard way, but it's one that helps remind people all of the basics.