High Tech and High Touch: Connecting Citizens with Local Government: Recommendations from the ICMA National Study of 311 and Customer Service Technology

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High Tech and High Touch: Connecting Citizens with Local Government: Recommendations from the ICMA National Study of 311 and Customer Service Technology Powered By Docstoc
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Description: Neighborhood associations and block clubs should be engaged to gather information about community needs as well as disseminate information on the 311/ CRM system.
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