EXPANDING REGIONAL REACH by ProQuest

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When choosing carriers, independent agents and brokers consider a number of criteria: reputation, financial strength, product portfolio, technology platform, loss control and claims handling, and the quality of field support. In evaluating these factors, agents often ask the $64,000 question: Should agents go with big national insurers or smaller regional companies? For agents who represent carriers in the Liberty Mutual Group, the answer is simple: Both. Since 1999, Liberty Mutual has been building a national network of regional carriers known as Liberty Mutual Agency Markets (LMAM). In 2007, Liberty Mutual took a different tack when it acquired the Ohio Casualty Group. Doing business in 48 states, Ohio Casualty Group was a major national player that ranked among the top 50 property/casualty insurers in the country. The process of making Ohio Casualty a regional insurer, operating in a new seven-state Midwest and Atlantic territory, required a high degree of discipline, commitment, and compromise on the part of both organizations, according

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