Before you start writing, take a look at your organization's long-term goals and areas that need improvement. j You must be able to measure the success of your standards by seeing an impact in many of the key metrics of your operation, whether those are increased customer satisfaction, reduced rejects, or other measures. * Be crystal clear and specific in your wording. Not only is this fun and often hilarious, it can be a valuable learning tool because it forces people to see both sides of an issue. * Update the standards of behavior The standards are dynamic and will need to be updated from time to time.
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"GOOD BEHAVIOR BY DECREE? HOW A SIMPLE CONTRACT CAN MOTIVATE EMPLOYEES TO CREATE A KINDER, GENTLER (MORE PROSPEROUS) WORKPLACE"Please download to view full document