SBSA voip training by benbenzhou


    is accepting
    applications for the position of

                            $6,316 - $7,579/mo. plus benefits

The South Bayside System Authority (SBSA) is a wastewater treatment facility located on the western
shore of San Francisco Bay and serves the people of southern San Mateo County. The SBSA opened in
1982 and plays a vital role in protecting the public health of the surrounding community as well as the
environmental health of San Francisco Bay. SBSA is a joint undertaking of the cities of Belmont, San
Carlos, Redwood City and West Bay Sanitary District (serving the greater Menlo-Atherton area).

About the Position – SBSA is currently recruiting for an Information Technology Analyst. This position is
responsible for both new development and maintenance of existing systems, testing, implementation, and
evaluation of new and existing software. This position requires both numerical and logic aptitude.

Typical duties –
   Perform procedural analysis and develop procedures.
   Prepare network diagrams.
   Translate problem statements into detailed instructions and solutions.
   Analyze, design and test software to eliminate errors, increase efficiency.
   Evaluate and revise software and procedures to promote efficiency.
   Perform computer operations when required.
   Interpret desktop software and installation manuals
   Adjust initialization files to customize desktop computers for users.
   Evaluate and install third party software onto PCs and Macs.
   Install and support Local Area Networks (LANs) and their party software
   Support communication between the SBSA’s Unix server and the networks.
   Support file servers and print servers.
   Support SBSA’s Internet applications such as a home page on a Web server.
   Trouble shoot personal computers and networks at the user’s site.
   Prepare clear and concise reports.
   Train users at their site for any applications that are supported.
   Assist in the maintenance and expansion of the IP telephony system.
   Conduct detailed analysis of user department requirements.
   Perform duties and responsibilities as assigned.
   Perform work with regular attendance and punctuality.

Knowledge, Skills and Abilities – Knowledge of modern office practices, procedures, methods, and
equipment. Principles of data processing, computer networking, and VOIP technology. Principles and

Ver. 05-13-08
techniques of the full software development cycle: analysis, design, coding, testing, implementation, and
training. MS-DOS, Windows, Macintosh, Windows Server.
Ability to analyze informational requirements and needs, identify problems, examine alternatives, reason
logically, and design implementation procedures. Develop, revise, install, and utilize automated systems and
procedures. Communicate clearly and concisely in English, both orally and in writing. Develop training materials
and make oral presentations. Support departments with users ranging from novice level to advanced. Establish,
maintain and foster positive working relationships with those contacted in the course of work. Work in teams in
a changing environment. Deliver excellent customer service. Maintain the confidentiality of departmental
information. Learn and support VOIP technology.

Desirable Training, Education and Experience –
Completion of twelfth grade or equivalent, formal classroom training in computer systems and a
minimum of two (2) years work experience in information technology.

Physical and Sensory Requirements – Must be able to occasionally sit; frequently stand, walk,
stoop, kneel, and crouch; normal manual dexterity and hand-eye coordination; ability to lift and move
objects weighing up to 50 pounds; corrected hearing and vision to normal range; verbal
communication; use of a variety of hand, power, and testing equipment used in the electrical trade,
electronics, and computerized control systems. Position requires repetitive climbing of stairs and
ladders and lifting and moving of equipment. Must be able to pass a pre-employment physical after a
conditional job offer is made.

While performing the duties of this job, the employee is regularly required to sit. The employee is
required to stand, walk, climb, and kneel or crouch. The employee frequently is required to use hands
to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly
lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, and ability to adjust focus.

Work Environment – Work is performed in a wastewater treatment facility

Selection Process – Those applications which meet the minimum qualifications will be invited to continue
in the Exam process. Qualified candidates will be invited to participate in an interview process and will be
asked to demonstrate required skills.

Pre-Employment Procedures – Must be able to pass a pre-employment physical and the ability to satisfy
employment eligibility verification as required by the Immigration Reform and Control Act of 1986 after a
conditional job offer is made.

Licenses and Certificates – Must possess a valid Class C California Driver’s License and be insurable
under the SBSA Driving Eligibility Standards.

How to apply –
   Download an application, application instructions from the employment page at
   Mail or hand-deliver the following to the SBSA Support Services Secretary at 1400 Radio Road,
      Redwood City, CA 94065
         o completed and signed application,
         o a current DMV Driver Report

Filing Deadline – OPEN UNTIL FILLED.

Ver. 05-13-08
 South Bayside System Authority
 Benefits Summary
 General (Local 39)/General Confidential Employees

 Benefit                              Description
                                      GROUP HEALTH BENEFITS
 Health Insurance                     Coverage is provided through the CalPERS
                                      Health program. The premium for employee and
                                      eligible dependents is fully paid by the Authority
                                      up to a maximum of the highest cost Kaiser
                                      Sacramento Bay Area.
 Dental Insurance                     Coverage is provided through the Met Life and
                                      currently $164.50 paid by the Authority towards
                                      premium for employee and eligible dependents.
                                      Premium for Employee + 2 or more eligible
                                      dependents as of 1/1/08 - $198.17. Orthodontia
                                      coverage for eligible dependents under the age of
                                      19 years; up to 50% to a max. lifetime of $1,500.
 Vision Insurance                     Coverage is provided through the Vision Service
                                      Plan for eye wear only.         The premium for
                                      employee and eligible dependents is fully paid by
                                      the Authority.
                                      OTHER BENEFITS
 Long Term Care                       Available through CalPERS at the employee's
 Life Insurance                       Basic life and AD&D provided by the Authority at
 Long Term Disability                 After a 90-day waiting period, coverage is
                                      provided at 66 2/3% of salary to a maximum
                                      monthly benefit of $6,000.
 Employee Assistance Program          Up to 5 counseling sessions for each problem per
                                      12-month period for each employee and his or her
                                      covered dependent.
 Retirement                           California Public Employees Retirement System
                                      (CalPERS) 2% @ 55, along with the 4th level
                                      1959 Survivor Benefit Options, one year highest
                                      compensation calculation; 2% cost of living
                                      adjustment and $500 Retired Death Benefit.
                                      7% employee contribution is tax deferred income
                                      under IRS Section 414 (h)(2).
 Social Security/Medicare             The Authority does not participate in Social
                                      Security, but provides 1.45% matching Medicare
 Purchase Additional Time             Member may elect to purchase up to 3 years
                                      service credit for any volunteer service in Peace
                                      Corp or AmeriCorps; member may purchase up to
                                      4 years of service for continuous active military or
                                      merchant marine service prior to employment.

Ver. 05-13-08
 Retiree Health Benefits          Coverage is provided through the CalPERS
                                  Health program. The premium for the retiree and
                                  eligible dependents is fully paid by the Authority
                                  up to a maximum published rate of Kaiser Bay
                                  Area/Sacramento; employee and 2+ dependents
 Deferred Compensation 457 Plan   Optional deferred income plans allowing tax
                                  sheltering of current income and payment later as
                                  supplemental retirement income.          Deferred
                                  compensation is invested according to the
                                  employee's choice of a variety of investment
 Vacation Leave
                                  Maximum Accrual: 2 years accrued vacation
                                  based on employees years of service:
                                  1-4 yrs of Service = 3.077 hrs/pay period;
                                  5-9 yrs of Service = 4.616 hrs/pay period;
                                  10-16 yrs of Service = 6.154 hrs/pay period;
                                  17-19 yrs of Service = 6.923 hrs/pay period;
                                  20+ yrs of Service = 7.692 hrs/pay period
                                  Pay periods are biweekly.
 Bereavement Leave                3 days for bereavement of a member of the
                                  employee's immediate family and an additional 1
                                  day if the funeral is held 300 miles or farther from
                                  Redwood                                         City.

                                  "Immediate family" is defined as spouse, children,
                                  parents, siblings, grandparents, mother in law and
                                  father in law
 Industrial Accident Leave        Full     pay,     supplemented    with     workers
                                  compensation benefits, up to 90 days for an
                                  employee who is unable to perform regular work
                                  duties as a result of work-related injury or illness
                                  as certified by the workers compensation carrier.
 Other Leaves                     Floating Holidays: Employees will receive 32
                                  floating holiday hours January 1st of each
                                  calendar year. No carry over and may not be
                                  exchanged for pay.
 Holidays                         8 designated holidays per year.

Ver. 05-13-08

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