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History of Total Quality Management (TQM)

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This presentation includes the History of Total Quality Management: the important people in TQM.

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									HISTORY OF QUALITY
Submitted by:
Anna Isabela Martinez Michelle Mendoza Peter Allen Sy

Submitted to:
Mr. Fermin Chavez

INDUSTRIAL REVOLUTION
 US

Manufacturing based their performance from the Europeans.  The concept of a master and apprentice started here.  Quality Inspections are made to ensure that the master will not lose any customer due to any defects.  The apprentice tries very hard to please their masters with the hopes of building a name for themselves in the future.

FACTORY SYSTEM
 The

factory system began the division of tasks. This transformed the small shops to factories which in return made the owners supervisors. It had a negative effect on workers. the factory system, since tasks are divided, defects are easily traced and reworked if possible.

 In

SCIENTIFIC MANAGEMENT
 Frederick

Taylor – Father of Scientific Management  He aimed to increase productivity without increasing the number of skilled craftsmen.  Idea of “assembly line production”  Additional Quality control was placed in the system.

HISTORY OF JAPAN’S QUALITY MOVEMENT
The quality movement in Japan began in 1946 with the U.S. Occupation Force's mission to revive and restructure Japan's communications equipment industry.  General Douglas MacArthur commissioned Homer Sarasohn torepaire and install equipment, making materials and parts available, restarting factories, establishing the equipment test laboratory , and setting rigid quality standards for products.  Sarasohn recommended W. Edwards Deming to provide a seminar in Japan on statistical quality control (SQC).


HISTORY OF JAPAN’S QUALITY MOVEMENT
Deming's 1950 lecture notes provided the basis for a 30-day seminar sponsored by the Union of Japanese Scientists and Engineers (JUSE) and provided the criteria for Japan's famed Deming Prize.  The first Deming Prize was given to Koji Kobayashi in 1952.  Within a decade, JUSE had trained nearly 20,000 engineers in SQC methods.  In 1960, Deming was recognized for his contribution to Japan's reindustrialization when the Prime Minister awarded him the Second Order of the Sacred Treasure.
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CONTRIBUTION OF JURAN
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In 1954, Dr. Joseph M. Juran of the United States raised the level of quality management from the factory to the total organization. He stressed the importance of systems thinking that begins with product designs, prototype testing, proper equipment operations, and accurate process feedback. Juran's seminar also became a part of JUSE's educational programs. Juran provided the move from SQC to TQC in Japan This included company-wide activities and education in quality control (QC), QC circles and audits, and promotion of quality management principles.

JUSE
Japanese Union of Scientists and Engineers  This union brought together leaders and experts from all of Japan’s major industries so that they could share best practices.  . Its main directive was to revitalize Japan’s economy and eliminating waste by improving quality.  The most influential figures in the history of JUSE have been its founder Ichiro Ishikawa and his son Kaoru Ishikawa.
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