n cover and what
it offer? How are rates
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s my business classified? How
billed? What do I do if a worker
ace injury or illness? What can I do
decisions about an assessment or a
esponsibilities now that I have workers
ge? What is SAFE Work and why is injury
nt? What resources are available online
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ow are rates determined for my business?
affects The Workers Compensation Board
ed? What do I do if a worker experiences a
What can I do if I don’t agree with decisions
to the WCB
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ensation coverage? What is SAFE Work and
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t offer? How are rates determined for my
tion affects my rate. How is my business
ness be billed? What do I do if a worker
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REFERENCE GUIDE TO THE WCB
Workers compensation coverage provides
advantages for both Manitoba employers
and workers. Employers receive protection
from lawsuits for work related injuries
and illnesses, while injured workers
receive a full range of benefits such as
wage replacement with no waiting period
in addition to healthcare treatments and
The WCB understands that as a newly
registered employer you may not be
familiar with how we are organized or
where to call when you need assistance.
Since we aim to provide service that’s fast,
easy, caring, right and clear, we’ve created
this guide to help you become acquainted
The guide is organized by the types of
questions employers new to the WCB
frequently ask, such as how rates are
determined, what to do when a workplace
injury happens and responsibilities within
the workers compensation system.
We hope you find this guide
of benefit and look forward
to hearing from you.
2 Coverage and Benefits
Who does workers compensation cover
and what benefits does it offer?
4 rate setting
How are rates determined for
Business classification affects my rate.
How is my business classified?
How will my business be billed?
10 reporting an injury
What do i do if a worker experiences a
workplace injury or illness?
12 appealing a deCision
What can i do if i don’t agree with decisions
about an assessment or a claim?
14 employer responsiBilities
What are my responsibilities now that i have
workers compensation coverage?
16 injury prevention
What is safe Work and why is injury
prevention so important?
18 online resourCes
What resources are available online
20 ContaCt information
Who does workers
compensation cover and
what benefits does it offer?
Everyone, with the exception of sole proprietors, partners and
directors of corporations, who works for your business is considered
a worker and is entitled to workers compensation coverage. The
WCB does not consider the number of hours they work, the
structure of their pay, or the nature of their work in relation to your
primary business operation. It doesn’t matter, for example, if your
workers are full-time, part-time or casual, if they are on contract,
commission or salaried, or if they are office staff or in sales.
When you register with the WCB, you do not need to name all
your workers individually. You need only to provide us with your
overall payroll information.
The only time you’ll need to specify the names of someone for
the purpose of coverage is if you are opting to purchase coverage
for sole proprietors, partners or directors of a corporation. This
type of coverage is voluntary. Voluntary coverage provides
benefits for these individuals in the event of a workplace injury.
The WCB’s Assessment Services Department handles registrations
and will provide more information when you register.
Coverage and Benefits
The WCB offers a wide range of benefits to employers in addition
to protection from lawsuit should a workplace injury occur.
Staff in our Rehabilitation and Compensation Services and
SAFE Work Services departments offer expertise in creating and
2 Reference Guide to the WcB
improving disability and return to work programs, developing
and maintaining safe workplaces, and reducing the number of
The WCB also offers a wide range of benefits to help injured
workers return to health and meaningful work as soon as
safely possible. Some of the benefits we offer include income
replacement, healthcare treatments and payment of medication
costs, employment retraining, lump sum payments for
permanent impairments and payments to spouses, common-law
partners and children in the event of a workplace death.
Coverage and Benefits
Reference Guide to the WcB 3
How are rates determined
for my business?
The WCB’s Assessment Services Department (ASD) determines
rates. The WCB sets rates keeping these principles in mind:
n promoting safety and reducing workplace injuries;
n promoting effective disability and return to work
n fairness to participants in the compensation system, and
n maintaining the financial soundness of the WCB.
The process we use to determine rates for employers was
developed in consultation with WCB stakeholders, including
employers. The amount collected from each employer is based
on industry risk and a rate model that considers a combination of
collective liability and individual firm experience.
As a newly registered employer, your new rate is set based on
the industry average of the industry classification you were
assigned when you registered. You will maintain this rate up to
ASD also handles employer needs and concerns related to
registering with the WCB, assigning classifications to the correct
industry, billing, collecting premiums, appeals related to
assessment services, and audit services.
The WCB is committed to maintaining a system that is fair to
all employers who require workers compensation coverage
or who voluntarily choose WCB benefits for their workers and
4 Reference Guide to the WcB
The process we use To deTermine raTes
for employers was developed in
consulTaTion wiTh wcB sTakeholders,
affects my rate. How is my
The WCB classifies firms based on the industry in which
they conduct business rather than by the occupation of their
individual workers. There are over 200 industry classifications
for compulsory and voluntarily covered Manitoba employers.
When you register with the WCB, you are assigned to the
industry classification that best fits your business operations.
We know that over time, industries change and evolve. The
model we use for classification was designed to adapt to
the changing business environment and ensure competing
employers are similarly classified.
If you experience significant changes to your business
operations, contact the WCB Assessment Services Department at
954-4505 or toll free 1-800-362-3340 to make sure your account
remains assigned to the correct industry.
6 Reference Guide to the WcB
The model we use for classificaTion
was designed To adapT To The
changing Business environmenT and
ensure compeTing employers are
How will my business be
At the beginning of the year, we will send you an Annual
Workers’ Earnings Report for you to complete and return to us
with information that includes your estimated workers earnings
for the coming year. We use your estimate of workers earnings
multiplied by your rate to determine your premium and will
send you a statement based on that calculation. Your premium
will be reconciled in the next year when you report your actual
earnings for the previous year.
Payment of the premium can often be made in three installments.
8 Reference Guide to the WcB
paymenT of The premium can ofTen
Be made in Three insTallmenTs.
What do I do if a worker
experiences a workplace
injury or illness?
When you find out about a workplace injury or illness resulting
in an absence from work or requiring healthcare treatment, you
are legally required to report the injury or illness to the WCB
within five business days of learning of it.
There are a number of ways you may hear about a workplace
injury or illness. The worker may tell you directly or if a
healthcare provider treats the injury or illness, he or she will
notify the WCB and we’ll open a claim. The WCB will then assign
the claim to an adjudicator in the Short Term Claims department
and contact you.
reporTing an injury or illness
There are a number of ways for you to report an injury or illness
to the WCB:
Employers who choose to report online use the Online Incident
Reporting System which is available on the WCB website at
www.wcb.mb.ca. It’s the most convenient of our reporting
methods since it’s available to you 24 hours a day, 7 days a week
and does not require any paperwork.
reporting an injury
One added benefit of going online is that you’ll receive e-mails
alerting you to injuries and illnesses in your workplace along
with Employer’s Incident Report forms we’ve started for you.
You can then complete the reports to ensure the accuracy of the
information provided and submit them online.
10 Reference Guide to the WcB
To register for the Online Incident Reporting System, call
954-4803 or toll free 1-866-751-9245. Please be sure to visit the
WCB website first to find out what information you’ll need to
have on hand to register.
Reporting by Fax or Mail
If you hear of an injury or illness before the WCB, you will need
to fill out an Employer’s Incident Report. The form can be
found on the WCB website at www.wcb.mb.ca or by calling
954-4321 or toll free 1-800-362-3340 for a supply.
Details about faxing and mailing information to us are available
on the form.
Reporting by Phone
If you prefer to report a workplace injury or illness by phone,
call the Claim Information Centre at 954-4100 or toll free
1-800-362-3340. Hours of operation are from 8:00 a.m. to
7:00 p.m., Monday to Friday. A representative will open a claim
reporting an injury
Reference Guide to the WcB 11
What can I do if I don’t
agree with decisions about
an assessment or a claim?
If you don’t agree with an assessment or a claim decision, you
have the right to appeal it.
appealing assessmenT DeCisions
Assessment decisions include how your business is classified or
the rate that you are assigned.
There are three levels of appeal for assessment decisions. The
first level of appeal is with the Assessment Services Department.
Discuss the issue or decision with the person from the
department who made the decision to try to find a solution.
If you still do not agree with the decision, the second level of
appeal is the Assessment Committee. Begin your appeal by writing
a letter to the Assessment Committee at the following address:
Winnipeg, MB R3C 3N9
In your letter, be sure to include your firm number, the issue
you want addressed and any information you think should be
appealing a deCision
considered when your appeal is reviewed. Once the committee
has had a chance to review your appeal, you will be informed in
writing of their decision.
12 Reference Guide to the WcB
It normally takes about four to eight weeks for a decision to be
made on your appeal. If you don’t agree with the Assessment
Committee’s decision, you can go to the last level of appeal
which is the Appeal Commission.
appealing Claim DeCisions
There are also three levels of appeal for claim decisions. The first
level of appeal is your adjudicator or case manager. Discuss the
issue or decision you do not agree on with them first to try to
find a solution.
If you still disagree with the WCB’s decision, the second level of
appeal is the Review Office. Begin your appeal by writing to the
Review Office at the following address:
Winnipeg, MB R3C 2X4
Be sure to explain in your letter where you feel the error was
made and the grounds on which you are basing your appeal.
You may complete and mail or fax a Request for Review form
instead of writing a letter if you prefer. The form is available on
the WCB website at www.wcb.mb.ca and has mailing and faxing
instructions on it or call 954-4462 (toll free 1-800-362-3340) for
A Review Office decision normally takes between four to eight
weeks. If you disagree with the decision from the Review Office,
you may go to the Appeal Commission which is your third and
appealing a deCision
final level of appeal.
More information about filing an appeal with the Assessment
Committee and the Review Office is available on the WCB
website at www.wcb.mb.ca. Details about filing an appeal
with the Appeal Commission are available on the Appeal
Commission website at www.appeal.mb.ca.
Reference Guide to the WcB 13
What are my responsibilities
now that I have workers
Both employers and injured workers have obligations under
The Workers Compensation Act which governs the operation of
the workers compensation system. To ensure the compensation
system works smoothly and efficiently, it’s important that
everyone fulfill their obligations.
As an employer, your primary legal obligations under the Act
n report workplace injuries and illnesses within five business
days of becoming aware of them;
n allow workers to file an injury claim with the WCB and not
take any action to discourage them from doing so;
n submit accurate payroll information in a timely manner in
order for the WCB to determine premiums;
n pay premiums in a timely manner and not pass on the cost
of coverage to workers;
n make sure that the contractors or subcontractors your
business works with comply with WCB requirements;
n re-employ workers you have employed for at least twelve
continuous months before the date of their injury or
illness – this obligation applies only to employers with 25
or more full-time or regular part-time workers, and
n advise the WCB when injured workers return to work
following an absence due to a workplace injury.
14 Reference Guide to the WcB
To ensure The compensaTion sysTem
works smooThly and efficienTly,
iT’s imporTanT ThaT everyone fulfill
What is SAFE Work and why
is injury prevention so
The WCB’s vision, SAFE Work – A Way of Life, reflects the
growing importance of injury prevention and guides the work
we do to make workplaces safer and healthier. SAFE Work is
the name of a joint program of the WCB and the Government
of Manitoba’s Workplace Safety and Health Division that helps
prevent workplace injuries, illnesses and deaths. SAFE stands for
Spot the Hazard, Assess the Risk, Find a Safer Way, Everyday.
Why is injury prevention so important? Simply put, SAFE Work
is good for business. Successful businesses integrate safety and
health into their daily business practices and make the well being
of workers a high priority. Workers, of course, will benefit from
employment in a safer environment, but you’ll also reap the
financial rewards of reducing the number of injuries at work: a
lower WCB premium and fewer business interruptions resulting
from workplace injuries.
safe Work serviCes
SAFE Work Services is an important part of the WCB’s injury
and illness prevention strategy. The SAFE Work Services team
is here to help your business identify ways to improve your
safety and health and return to work programs, reduce the cost
of injuries, and find a way to reduce your WCB premiums – with
the ultimate goal of preventing workplace injuries.
16 Reference Guide to the WcB
SAFE Work Services team members are experts in injury
prevention and return to work. They provide a variety of services
free of charge to WCB registered firms that include:
n working with the WCB
n injury prevention basics
n return to work basics
n injury and illness prevention program assessments
n return to work program assessments
n safety climate surveys
n recommendations for improvement
n business case development
n program implementation assistance
n customized data analysis for your firm
n easy to read injury reports
To take advantage of these services or for more information
about the SAFE Work Services team, call 954-4501 or toll free
1-800-362-3340. injury prevention
Reference Guide to the WcB 17
What resources are
available online for
The WCB has a number of online resources for employers on our
website located at www.wcb.mb.ca.
These services are all secure Internet applications available
24 hours a day, 7 days a week. They’re free of charge and allow
us to provide faster and better service to you. We encourage you
to take advantage of them.
Online Incident Reporting System
The Online Incident Reporting System is the fastest way to
report workplace injuries to the WCB. Our Employer’s Incident
Report form is completely electronic and easy to use. It’s also
“smart” – as you fill out your information on screen, the form
changes according to your answers to make it even simpler. If
the WCB hears about a workplace injury before you do, you can
also complete reports we start for you on the Online Incident
Claims Online allows you to view cost details for your firm’s
claims such as wage loss payments, medical payments, claim
status and benefit calculations. If you become a registered user,
you can also use this tool to compile monthly claims cost reports
in the format of your choice.
18 Reference Guide to the WcB
Online Clearance Request System
The Online Clearance Request System allows you to search
potential contractors and subcontractors and request authorized
A clearance is a letter that tells you whether or not a business,
contractor or subcontractor has complied with the requirements
of the WCB. This is important because if someone you’ve hired
isn’t in good standing with the WCB, you might be liable for
paying their premium.
If you become a registered user, you can also use this tool to
compile and store lists of the subcontractors you use most often
and be automatically updated on their clearance status via e-mail.
Online Services Registration
To register for online services, call the WCB Technical Support
Team at 954-4803 in Winnipeg or toll free at 1-866-751-9245.
The team is available to assist you from Monday to Friday,
8:00 a.m. to 10:00 p.m. (except on statutory holidays). Please
be sure to visit the WCB website first to find out more about
these services and the information you’ll need to have on hand
The WCB has a number of publications including brochures,
fact sheets, newsletters and guides available on our website
for employers and injured workers. These publications cover
a wide range of topics such as available benefits, injury
statistics and help with injury prevention that may be of
interest to you.
Reference Guide to the WcB 19
frequenTly CalleD numbers
Telephone: 954-4321 Toll free: 1-800-362-3340
Fax: 954-4999 Toll free: 1-877-872-3804
Telephone: 954-4505 Toll free: 1-800-362-3340
Fax: 954-4900 Toll free: 1-866-245-0796
Claim Information Centre
Telephone: 954-4100 Toll free: 1-800-362-3340
Fax: 954-4999 Toll free: 1-877-872-3804
Online Services Registration
Telephone: 954-4803 Toll free: 1-866-751-9245
Telephone: 954-4462 Toll free: 1-800-362-3340
SAFE Work Services
Telephone: 954-4501 Toll free: 1-800-362-3340
offiCe loCaTions anD mailing aDDresses
Claims and Benefit Administration, Review Office and
Workers Compensation Board
333 Broadway, Winnipeg, MB R3C 4W3
Assessment Services Department and SAFE Work Services
Workers Compensation Board
Second Floor, 363 Broadway, Winnipeg, MB R3C 3N9
Northern Regional Office
#4-90 Thompson Drive, Thompson, MB R8N 1Y9
20 Reference Guide to the WcB
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