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6 Critical IT SOA Operations Questions

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					IBM Global Technology Services




                                 Six critical IT operations questions
                                 for a successful SOA deployment.


                                 There’s a lot of talk about service-oriented architecture (SOA).
                                 Organizations eagerly anticipate the increased development
                                 flexibility it can bring as well as its promise to speed business
                                 innovation. Much less discussed is the importance of the IT
                                 operations department to SOA success. To fully capitalize on the
                                 value of SOA, IT operations must work with the enterprise SOA
                                 team to define standards that will ensure efficient implementation,
                                 management and operation. This paper presents six questions
                                 IT operations should ask the enterprise architecture team before
                                 making the leap to a more dynamic, SOA-based environment.
Six critical IT operations questions for a successful
SOA deployment.




    SOA is no passing fad                                                The advantage of a service-oriented architecture is clear,
    According to IBM’s most recent CEO study, most CEOs                  and it translates into some very real benefits. For exam-
    regard innovation as the lifeblood of their businesses.      1
                                                                         ple, it can:
    It’s not surprising, then, that many organizations are
    increasingly adopting SOA as part of their efforts to                • Lower the cost of integration by using standards-based
    enable innovation. SOA-based initiatives have the poten-               interfaces
    tial to drive costs down and service quality up, while also          • Enable the reuse of application components in
    improving business flexibility. As a result, organizations             dynamic, new ways
    are able to reallocate portions of their IT budgets to new           • Allow IT to compose new processes from existing services
    projects designed to enable innovation.                              • Enable organizations to extend services to new groups
                                                                           of users such as key business allies, additional custom-
    In a recent Forrester survey, close to 70 percent of enter-            ers and suppliers
    prises worldwide reported that they are planning to increase         • Improve business impact analysis because the enter-
    their SOA usage over the next 12 to 24 months.2 The main               prise services can be monitored and managed in the
    driver of this trend is the improved application and business          business context.
    flexibility that an SOA promises. That promise is based on
    the notion of “loose-coupling,” which states that certain ele-       For SOA-based initiatives to be effective, however,
    ments in an IT environment, such as an application interface,        IT operations must implement the architecture with an
    can be separated from an application implementation. By              eye toward long-term use and support. That is because
    taking advantage of this, business application developers            service-oriented architectures often:
    and IT operations staff can make changes to the environ-
    ment without necessarily affecting either the interface or           • Expose functionality within a single monolithic applica-
    the clients and end users. Leveraging this simple notion               tion as a set of reusable services — all of which need to
    has huge potential to lower the time and cost of making                be managed — that can then be combined into com-
    changes to the environment and to introduce superior                   posite applications
    levels of flexibility.                                               • Introduce services as an intermediate layer to the envi-
                                                                           ronment, along with new dependencies and relationships




                                                                     
• Add software and hardware technologies that need to               It is important to recognize that the term “service” can have
  be managed, such as service registries, the enterprise            two meanings. In traditional IT operations environments, a
  service bus (ESB) and XML appliances                              service can refer to a capability that IT operations delivers
• Make it challenging to replicate problems in situations           and supports — such as user on-boarding and provision-
  where IT operations may not own the end-to-end infra-             ing — or it can refer to a more coarsely grained business
  structure, especially after the service has been introduced       function such as e-mail. In the context of SOA and technolo-
  into a production environment.                                    gies such as Web services, the notion of a service is more
                                                                    finely grained and typically refers to a specific application
Realizing value by making SOA environments operational              function. These unique functions are then integrated to build
Managing an SOA environment involves all the same                   multiple composite applications. This paper will focus on the
disciplines as managing traditional IT environments — for           more finely grained SOA-based definition of services.
example, application monitoring, security, event manage-
ment, problem and bottleneck isolation, performance                 By teaming with enterprise architects before they design an
management, configuration and change management, and                SOA environment, IT operations can dramatically improve
service level agreement (SLA) measurement and report-               the IT environment’s effectiveness and manageability from
ing. However these activities must be reoriented to include         the start. But if SOA implementation has already begun,
services as key objects to be managed. With SOA-based               teaming with enterprise architects at any point in time can
projects, it is vital to view these services as top-priority        still provide benefits.
managed resources and to recognize their relationships to
business processes as well as to the underlying compo-              To that end, we are posing the following six questions,
nents and systems that support them.                                which can be used as a discussion guide to facilitate
                                                                    collaboration between IT operations and the enterprise
                                                                    architecture team.




                                                                
Six critical IT operations questions for a successful
SOA deployment.




    1. How will the enterprise architecture team design                By its very nature, an SOA environment introduces new
    SOA-based services that improve manageability without              managed object types into the IT landscape — so it’s
    increasing service management costs?                               important to weigh the effect of these new elements and
    By anticipating operational considerations in the planning         disciplines on IT management processes during the
    and design stages, organizations can avoid additional              design phase.
    management and maintenance costs and increased
    network loads. Early in the transition to SOA-based applica-       Helpful IBM tools
    tions, IT operations must ensure that SOA-based services            •	 IBM SOA Infrastructure Consulting Services – infra-
    are designed for manageability. IT operations should:                 structure strategy and planning for SOA — assesses	
                                                                          your	current	IT	environment	to	help	you	understand	the	
    • Understand the business application performance                     effect	of	an	SOA	project	on	your	IT	infrastructure	and	ser-
      requirement                                                         vice	management;	helps	develop	a	clear	SOA	strategy
    • Determine where SOA management processes can be                   	 ibm.com/services/us/index.wss/offering/its/a10850
      automated for improved performance
    • Be aware of the service infrastructure dependencies               •	 IBM SOA Infrastructure Consulting Services – infra-
      and the service-to-service dependencies                             structure architecture and design for SOA — recom-
    • Make sure that service management considerations are                mends	SOA	infrastructure	improvements,	transition	
      included throughout the development lifecycle                       roadmaps	and	tooling	to	help	optimize	service	quality	
    • Warrant that services meet information, security and                and	enhance	application	and	information	integration
      privacy requirements
                                                                        	 ibm.com/services/us/index.wss/offering/its/a107778
    • Confirm that the design incorporates performance,
      capacity and availability requirements                            •	 IBM IT Management Consulting Services – service
    • Ensure that composite applications are designed so                  management design — helps	develop	the	IT	service	
      that they can be monitored.                                         management	processes	required	in	a	service-oriented	
                                                                          management	architecture

                                                                        	 ibm.com/services/us/index.wss/offering/its/a105776




                                                                   
2. How will the development team incorporate security,              Helpful IBM tools
access compliance and audit controls?                                •	 SOA application security assessment and implemen-
SOA-based services involve composite applications with                 tation services from IBM — offer	a	comprehensive	
service-to-service dependencies. To enhance traditional                review	of	application	security	requirements	and	
resource-centric security for dynamic SOA environments,                potential	vulnerabilities,	along	with	deployment	recom-
an organization should add an identity-focused security                mendations	on	eliminating	or	reducing	exposures
layer, called trust management, to the environment, as well          	 ibm.com/services/security
as a message-focused security layer. At the same time, it
must ensure that all of this remains auditable. To manage            •	 IBM Tivoli ® Federated Identity Manager — offers	an	
this, IT operations should ensure that it will be able to:             efficient	and	effective	way	to	manage	and	provision	user	
                                                                       identities	across	the	SOA	environment	and	provide	a	
• Identify the scope of IT configurations required to realize          robust	identity	assurance	and	trust	management	solution
  and implement business compliance objectives
                                                                     	 ibm.com/software/tivoli/products/federated-identity-mgr
• Identify a service request and propagate identities
  across multiple domains of trust                                   •	 Tivoli Compliance Insight Manager — offers	a	robust	
• Securely transmit the request across a heteroge-                     dashboard	and	reporting	engine	through	which	to	view	
  neous environment                                                    Tivoli	Federated	Identity	Manager	data	as	well	as	virtu-
• Enforce the appropriate access control and define limits             ally	all	related	security	data
  on what one can do
                                                                     	 ibm.com/software/tivoli/products/compliance-insight-mgr
• Protect against attacks and measure operational
  security risk                                                      •	 IBM WebSphere ® DataPower ® XML Security Gateway
• Report whether it has met goals and complied                         XS40 Appliance — intercepts,	parses,	validates,	filters	
  with regulations.                                                    and	decrypts	the	Web service request,	thereby	provid-
                                                                       ing	more	reliable,	security-rich	and	scalable	hardware	
                                                                       policy	enforcement	and	XML	threat	protection

                                                                     	 ibm.com/software/integration/datapower/xs0

                                                                     •	 IBM SOA Integration Services for connectivity and
                                                                       reuse – design and implementation services for
                                                                       WebSphere DataPower SOA appliances — assists	
                                                                       in	design	and	deployment	to	efficiently	use	IBM	
                                                                       WebSphere	DataPower	technology

                                                                     	 ibm.com/services/us/index.wss/offering/its/a10558




                                                                5
Six critical IT operations questions for a successful
SOA deployment.




    3. How will IT operations monitor the end-to-end envi-               Helpful IBM tools
    ronment to detect, isolate and fix services problems,                 •	 Tivoli Composite Application Manager Family of
    including composite applications that have service-to-                  products — provides	an	integrated	set	of	specialized	
    service dependencies?                                                   application	management	tools	to	help	identify	service	
    Once the IT operations team isolates the problem, the                   and	application	problems	proactively	and	enable	IT	
    actual fix is usually fairly straightforward. However, because          operations	to	isolate	root	causes	and	fix	them	quickly
    SOA-based environments introduce a new layer of abstrac-              	 ibm.com/software/tivoli/products/composite-application-
    tion, problems can be more difficult to find and isolate. The           mgr-basic-websphere
    management system must be able to dynamically discover
                                                                          •	 SOA Integration Services – design and implementa-
    services, reconcile them with a system of record, such as a
                                                                            tion for Tivoli Composite Application Manager —helps	
    registry, and then isolate problems and perform root-cause
                                                                            you	ensure	that	all	design	and	configuration	consid-
    analysis. Because the messaging infrastructure and other
                                                                            erations	required	for	a	successful	Tivoli	Composite	
    middleware take on increasing importance, the end-to-end
                                                                            Application	Manager	implementation	have	been	cap-
    application management has to:
                                                                            tured	and	deployed

    • Recognize this new layer                                            	 ibm.com/services/us/index.wss/offerfamily/gts/
    • Dynamically discover new services and reconcile them                  a107700
      with a system of record                                             •	 IBM Rational ® Tester for SOA Quality and Rational
    • Understand the relationships between the services layer               Performance Extension Tester for SOA Quality —	
      and the underlying component and messaging layers                     provide	automated	regression	and	functional	testing	for	
    • Understand when a problem in the infrastructure or                    GUI-less	Web	services	and	performance	testing	for	Web	
      application layer affects a service above it                          service-based	applications
    • Know when a service is down and determine the
                                                                          	 ibm.com/software/awdtools/tester/soa/index.html
      root cause.
                                                                          •	 IBM IT Lifecycle Management and Governance

    When IT operations is able to monitor and manage IT                     Services – service management implementation –

    resources and services from a real-time business out-                   Accelerator for Service Management for Problem

    come perspective, it can align IT operations with business              Determination — delivers	an	affordable,	prepackaged	

    priorities. As a result, IT operations can streamline busi-             service	for	deployment	of	process	and	technology		

    ness processes and optimize resources to help manage                    for	determining	the	root	cause	of	problems	in	com-

    costs, increase efficiency to manage productivity and                   plex	IT	environments

    increase revenue, and help ensure service availability to             	 ibm.com/services/us/index.wss/offering/its/a10576
    enhance customer satisfaction — rather than simply focus
    on technology.




                                                                     6
4. How will IT operations ensure that the environment            Helpful IBM tools
has the flexibility to adapt and track changes if trending        •	 Tivoli Change and Configuration Management
shows that the environment is in trouble?                           Database — enables	IT	operations	to	implement	
Because SOA-based initiatives mean more flexibility, IT             change	management	controls	and	put	proactive	IT	
has to deal with more things changing at a faster pace.             Infrastructure	Library ®	processes	into	practice	to		
Since most organizations cannot increase their head count           maintain	service	levels
to do this, they need to implement tools that can automate        	 ibm.com/software/tivoli/products/ccmdb
IT processes and make existing staff more productive. IT
operations must ensure that it can:                               •	 Tivoli Application Dependency Discovery Manager —
                                                                    dynamically	discovers	elements	and	configurations	in	
• Deal with change management in an SOA world where                 your	IT	environment	and	creates	dependency	relation-
  flexibility is the goal                                           ships	that	can	be	tracked	over	time;	is	used	to	populate	
• Administer availability and release management                    the	change	and	configuration	management	database
• Keep track of what’s changed in order to quickly iden-
                                                                  	 ibm.com/software/tivoli/products/taddm
  tify where a problem is and fix it.
                                                                  •	 IBM IT Lifecycle Management and Governance
Because SOA environments can have an effect on orga-                Services – service management implementation —
nizations, including processes and tooling, IT operations           develops	a	specialized	project	plan	and	statement	of	
needs enhanced approaches and tools for release, change             work	to	rapidly	deploy	Tivoli	Application	Dependency	
and configuration management.                                       Discovery	Manager	and	Tivoli	Change	and	Configuration	
                                                                    Management	Database

                                                                  	 ibm.com/services/us/index.wss/offering/its/a10576




                                                             7
Six critical IT operations questions for a successful
SOA deployment.




    5. How will IT operations report on services in a                Helpful IBM tools
    business context or in terms of SLAs?                             • IBM IT Lifecycle Management and Governance
    One of the principal benefits of an SOA-based approach              Services – business of IT dashboard — helps	you	
    is having services made up of individual functions that             design	and	implement	your	IT	dashboard	with	required	
    can be reused by multiple business applications. It thus            reporting;	also	integrates	the	dashboard	and	reporting	
    becomes critical to measure the business service or cus-            into	your	existing	IT	infrastructure
    tomer experience with the metrics involved in business              ibm.com/services/us/index.wss/offering/its/a10558
    services — for example, key performance indicators (KPIs)
    and SLAs. Using this information, IT operations can trans-        • Tivoli Service Level Advisor — enables	IT	operations	
    late raw IT monitoring data into a useful business impact           to	proactively	predict	when	SLA	violations	are	likely	to	
    analysis. Anticipating these requirements, IT operations            occur	and	take	corrective	actions	to	help	avoid	them
    should be able to:
                                                                      	 ibm.com/software/tivoli/products/service-level-advisor

    • Understand the configuration, dependencies and                  • Tivoli Usage and Accounting Manager—creates	reports	
      relationships of the components that make up the                  showing	usage	of	services	and	provides	accounting	and	
      business service                                                  integration	with	billing	systems	to	support	chargeback
    • Establish goals and objectives for service delivery
                                                                      	 ibm.com/software/tivoli/products/usage-accounting
      documented in the SLAs
    • Measure the effectiveness of its services (such as Web          • Tivoli Business Systems Manager — enables	IT	to	target	
      server availability and performance) and business ser-            resources	and	actions	toward	the	most	critical	and	costly	
      vices (such as payment processing response time)                  IT	resources	and	issues,	ultimately	delivering	the	great-
    • Analyze and report on the actual services delivered for           est	impact	to	the	business
      the IT group and the clients that use them
                                                                      	 ibm.com/software/tivoli/products/bus-sys-mgr
    • Create usage and accounting reports that can be used
      for chargeback and billing.


    In short, service management reporting must be based
    on the full range of SOA services to be truly effective.




                                                                 8
6. How does IT operations know it has the right                          then	recommends	SOA	infrastructure	improvements,	
virtualization infrastructure in place to support SOA?                   transition	roadmaps	and	tooling	to	help	optimize	
Because SOA-based services are virtualized and dynamic,                  service	quality	and	enhance	application	and	infor-
organizations need to adjust and fine-tune their infrastruc-             mation	integration
tures to meet changing capacity requirements. IT operations            	 ibm.com/services/us/index.wss/offering/its/a10850
can quickly balance service workloads by spreading work
across available servers and storage resources and quickly             •	 IBM Application Infrastructure Services – Web infra-
provisioning new resources as needed.                                    structure optimization and virtualization — provides	
                                                                         design	and	implementation	services	for	building	cost-
There is a high level of synergy between SOA-based imple-                effective,	virtualized	application	server	environments
mentations and traditional virtualization. They both increase
                                                                       	 ibm.com/services/us/index.wss/offering/its/a10785
business flexibility and improve responsiveness to rapidly
changing business requirements. To make sure it has the right          •	 Tivoli Dynamic Workload Broker — enables	IT	operations	
end-to-end, virtualized environment, IT operations should:               to	intelligently	manage	cross-enterprise	workloads	and	
                                                                         resources	from	a	central	point	across	heterogeneous	
• Have services workload virtualization, along with sup-                 operating	environments
  porting technologies
                                                                       	 ibm.com/software/tivoli/products/dynamic-workload-
• Have the right server and storage virtualization tech-
                                                                         broker/index.html
  nologies and a flexible infrastructure design
• Dynamically adjust the infrastructure to manage capacity             •	 WebSphere Extended Deployment — delivers	enhanced	
• Have the right capacity and know-how to manage that                    quality	of	service	(QoS)	through	centralized	workload	
  capacity more dynamically in order to respond to the                   management,	application	virtualization	and	manage-
  flexible nature of an SOA environment.                                 ment	of	large	data	volumes	

                                                                       	 ibm.com/software/webservers/appserv/extend	
Virtualization is key to exploiting the benefits of SOA. Server,
storage and network virtualization will enable business and            •	 IBM Application Infrastructure Services – Web infra-
IT workload balancing, thereby increasing the quality of ser-            structure optimization and virtualization – design and
vice management.                                                         implementation services for WebSphere Extended
                                                                         Deployment — helps	clients	design	and	implement	
Helpful IBM tools                                                        WebSphere	Extended	Deployment	software	with	
 •	 IBM SOA Infrastructure Consulting Services – infra-                  reduced	risk,	complexity	and	time	to	market,	thereby	
   structure strategy and planning for SOA – infrastructure              enabling	a	more	rapid	return	on	their	investment
   readiness for SOA — assesses	the	infrastructure,	and	
                                                                       	 ibm.com/services/us/index.wss/offering/its/a10785




                                                                   
Six critical IT operations questions for a successful
SOA deployment.




    The potential benefits of an SOA environment far                 While traditional service application connections were
    outweigh the challenges — and understanding and                  “hard coded” and depended on the application in which
    planning for IT operational requirements can increase            they resided, SOA services are linked dynamically and
    the odds of success                                              flexibly. This means they can be challenging to manage.
    Although this paper has focused on the many challenges           But advanced planning and close collaboration between
    involved in SOA services management, it’s important to           IT operations and architecture — in conjunction with
    reiterate the many good reasons forward-looking organi-          IBM’s expertise, tools and ability to bring the two worlds
    zations are adopting SOA in the first place. SOA services        together — can make it a whole lot easier. And, if you’ve
    management can:                                                  already started an SOA deployment, IBM can provide
                                                                     SOA diagnostic services to help you analyze your envi-
    • Act as a unifying force between IT and business                ronment and make necessary improvements.
    • Offer greater reusability across and beyond the
      enterprise than traditional IT environments
    • Provide more flexible connections between services
      and the business processes they support
    • Provide flexible business processes that give com-
      panies the ability to innovate and thrive in today’s
      business world.




                                                                10
For more information
To learn more about IBM’s views and capabilities
regarding SOA service management, contact your
IBM representative or visit:


ibm.com/soa




                                                   11
© Copyright IBM Corporation 2007

  IBM Global Services
  Route 100
  Somers, NY 10589
  U.S.A.

  Produced in the United States of America
  07-07
  All Rights Reserved

  IBM, the IBM logo, DataPower, Tivoli and WebSphere
  are trademarks or registered trademarks of International
  Business Machines Corporation in the United States,
  other countries, or both.

  IT Infrastructure Library is a registered trademark
  of the Central Computer and Telecommunications
  Agency, which is now part of the Office of Govern-
  ment Commerce.

  Other company, product and service names may
  be trademarks or service marks of others.

  References in this publication to IBM products or
  services do not imply that IBM intends to make them
  available in all countries in which IBM operates.



1 IBM, Expanding the Innovation Horizon: The Global
  CEO Study 2006, March 2006.

2 Forrester Research, Planned SOA Usage Grows
  Faster Than Actual SOA Usage, Randy Heffner, Feb-
  ruary 28, 2007.




  GTE01516-USEN-00

				
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