The main areas of work within Northern
Referral to Ireland Association for Mental Health are:
the Service ∆ Beacon Services
Referrals are received from Northern
Ireland Housing Executive, Ulster
Community & Hospitals Trust, Northern
IreIand Association for Mental Health and
Bangor & Newtownards
other housing associations and floating
Support staff will meet with you and the
When you receive support this will be
∆ Mental Health
reviewed and evaluated. The service
user is central to this process. Service
Northern Ireland Association for Mental
Health will provide floating support for up
to one year.
For further information contact:
Floating Support Service
Fl10 Enterprise Court
Co Down In partnership with:
Tel: (028) 9145 9739
supported by NIHE def
About the Service Who’s it for? Comments
In partnership with the Ulster Community & Hospitals Trust
Who We Are? The service is designed Complaints
The Northern Ireland Association
for Mental Health Floating Support • People who may lack confidence You have every right to complain.
Scheme is funded by Supporting in dealing with other people and
People and has been developed organisations. We learn from your complaints, use them
in partnership with the Ulster to improve our service and publish our
Community & Hospitals Trust • People who are moving from analysis of complaints, for example, in our
and the Northern Ireland Housing supported accommodation annual report scheme evaluation report
Executive. towards independent living and statistical report.
or those setting up home
independently. We welcome your comments, complaints
and compliments and use them to
• People who may have rent arrears improve the quality of service delivery.
or housing difficulties.
If things go wrong we want you to tell
• People who may need support us so we can put them right. If we do
with budgeting, money something well it also helps to know so
The service operates
management or tenancy issues. we can maintain and improve services.
We are always happy to receive
within the Bangor &
• People who wish to develop skills suggestions about how we can do things
which enable them to maintain better.
their home and live independently.
If you have a complaint/comment on how
to improve our service or compliment
please contact us at the address overleaf.