Floating Support Service

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					                                               The main areas of work within Northern
 Referral to                                   Ireland Association for Mental Health are:


 the Service                                   	     ∆	     Beacon	Services

                                               	     ∆	     Housing
Referrals	are	received	from	Northern	
Ireland	Housing	Executive,	Ulster	
                                               	     ∆	     Advocacy
Community	&	Hospitals	Trust,	Northern	
IreIand Association for Mental Health and
                                               	     ∆	     Information/Education




                                                                                            Bangor & Newtownards
other	housing	associations	and	floating	
support	providers.
                                               	     ∆	     Services
Support	staff	will	meet	with	you	and	the	
referrer.
                                               	     ∆	     Training
                                                                                                                   Floating
When	you	receive	support	this	will	be	
                                               	     ∆	     Mental	Health		
                                                            Promotion
                                                                                 	      	
                                                                                                                   Support
reviewed	and	evaluated.		The	service	
user	is	central	to	this	process.                                                                                   Service
Northern Ireland Association for Mental
Health	will	provide	floating	support	for	up	
to	one	year.


                                                    For	further	information	contact:


                                                   Floating Support Service
                                                    Fl10 Enterprise Court
                                                            Bangor
                                                           Co Down                                                 In partnership with:

                                                     Tel: (028) 9145 9739

                                                                                                                         supported by NIHE   def
                                                             About the Service                      Who’s it for?                                   Comments
                                                                                                                                                       &
In partnership with the Ulster Community & Hospitals Trust




                                                             Who We Are?                                    The	service	is	designed	                Complaints
                                                                                                            to	support:

                                                             The Northern Ireland Association
                                                             for	Mental	Health	Floating	Support	   •	   People	who	may	lack	confidence			      You have every right to complain.
                                                             Scheme	is	funded	by	Supporting	       	    in	dealing	with	other	people	and		 	
                                                             People	and	has	been	developed	        	    organisations.                         We	learn	from	your	complaints,	use	them	
                                                             in	partnership	with	the	Ulster	                                                   to	improve	our	service	and	publish	our	
                                                             Community	&	Hospitals	Trust	          •	   People	who	are	moving	from		       	   analysis	of	complaints,	for	example,	in	our	
                                                             and	the	Northern	Ireland	Housing	     	    supported	accommodation		          	   annual	report	scheme	evaluation	report	
                                                             Executive.                            	    towards	independent	living		       	   and	statistical	report.
                                                                                                   	    or	those	setting	up	home		 	       	
                                                                                                   	    independently.                         We	welcome	your	comments,	complaints	
                                                                                                                                               and	compliments	and	use	them	to	
                                                                                                   •	   People	who	may	have	rent	arrears		     improve	the	quality	of	service	delivery.
                                                                                                   	    or	housing	difficulties.
                                                                                                                                               If	things	go	wrong	we	want	you	to	tell	
                                                                                                   •	   People	who	may	need	support		 	        us	so	we	can	put	them	right.		If	we	do	
                                                                                                   	    with	budgeting,	money		 	     	        something	well	it	also	helps	to	know	so	
                                                                The service operates
                                                                                                   	    management	or	tenancy	issues.          we	can	maintain	and	improve	services.		
                                                                                                                                               We	are	always	happy	to	receive	
                                                                within the Bangor &
                                                                                                   •	   People	who	wish	to	develop	skills		    suggestions	about	how	we	can	do	things	
                                                                                                   	    which	enable	them	to	maintain		 	      better.
                                                                Newtownards areas.
                                                                                                   	    their	home	and	live	independently.
                                                                                                                                               If	you	have	a	complaint/comment	on	how	
                                                                                                                                               to	improve	our	service	or	compliment	
                                                                                                                                               please	contact	us at	the	address	overleaf.