REGION 10 EDUCATION SERVICE CENTER

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					                                                                                                 Board of Directors
                                                                                                     Exhibit III.E.1
                                                                                                           08/26/09
                        REGION 10 EDUCATION SERVICE CENTER
                         REPORT ON REGIONAL PERFORMANCE
                                     2008-2009
                                2008-209 Report on Regional Performance
                       PERFORMANCE OBJECTIVES, MEASURES AND ACTIVITIES
                    [Structured by TEC §8.002 and In Compliance with TEC §8.051 (b)]


                            OBJECTIVES: STUDENT PERFORMANCE
            (Objectives selected through the analysis of TAKS and other data sources.
     TAKS-based objectives are developed to focus on the lowest performing areas in the region.)

1.   To improve overall student achievement and measurable performance for all students in the region
     by:

         a.   Increasing student performance and achievement in Readiness, Reading/Writing/English
              Language Arts (ELA), Mathematics and Science by:

                   i. Readiness: Increasing the beginning-to-end comparison scores on Head Start Child
                      Outcomes in all areas of the Child Observation Record by 35%.
                      Based on data from Assessment Period 1, at the beginning of the school, through
                      Assessment Period 3, at the end of the school year, children achieved progress in well
                      over 35% in all educational domains. From the time period 1 through 3, children gained
                      in language 65%; in literacy 72%; in mathematics 64%.

                  ii. Readiness: 50% of all children will score in the full range of understanding in
                      phonological awareness, letter recognition, language, and print/book awareness in
                      classrooms using the ECircle assessment for Head Start Child Outcomes.
                      Based on data from End of Year Literacy report, 50% of students gained at least 50%
                      except in language .Language 33%; the remaining results were: letter recognition was
                      55%; Phonological awareness was 98% Print/book awareness was 71%.

                  iii. Readiness: 60% of Pre-K Texas Early Education Model project children will score in the
                       full range of understanding in phonological awareness, letter recognition, language and
                       print/book awareness in classrooms using the ECircle assessment.
                       Based on the Ecircle assessment ,60% of the children achieved a full range of
                       understanding, except in Vocabulary which was 42%. In the other areas assessed, 99% of
                       the children achieved in phonological awareness, 70% in letter recognition, and 95% in
                       print/book awareness.

                 iv.    English/Language Arts: Increasing the percent of students meeting the
                        English/Language Arts Higher Education Coordinating Board standard by 3%.
                        Increased by 5% from 58% to 63%.

                  v.    Reading: Increasing Reading performance on TAKS of special education students across
                        all grades by 2 percentage points.
                        Reading performance on TAKS of special education students across all grades increased
                        by over 4 points.

                 vi.    Mathematics: Increasing student achievement in Mathematics for Grade 10 for all
                        students by 3 percentage points.
                        Increased by 3 percentage points from 64 to 67.

                 vii.   Mathematics: Increasing student achievement in Mathematics for economically
                        disadvantaged students across all grades on TAKS by 4 percentage points.
                        Increased by 2 percentage points rather than 4 percentage points from 74 to 76.

                 viii. Mathematics: Increasing Mathematics performance on TAKS of special education
                       students across all grades by 2 percentage points.
                                  2008-2009 Report on Regional Performance
                                                Page 1 of 7
                                                                                   Board of Directors
                                                                                         Exhibit III.E.1
                                                                                             08/26/09
            Math performance on TAKS of special education students across all grades increased by
            7 points.

b.   Reducing the performance gap between designated traditionally underserved populations
     and the all-student group in areas of need by:

         i. Social Studies/LEP: Reducing the achievement gap across all grades on TAKS between
            limited English proficient students and all students in Social Studies by 2 percentage
            points.
            Reduced the gap between LEP and all students on social studies TAKS by 2 percentage
            points (22 percentage points to 20 percentage points)

         ii. Science/LEP: Reducing the achievement gap across all grades on TAKS between limited
             English proficient students and all students in Science by 2 percentage points.
             Reduced the gap by only 1 percentage points between LEP and all students from 37 to
             36.




                      2008-2009 Report on Regional Performance
                                    Page 2 of 7
                                                                                                   Board of Directors
                                                                                                       Exhibit III.E.1
                                                                                                             08/26/09
                               OBJECTIVES: ECONOMY AND EFFICIENCY

2.   To produce services and products during 2008-2009 which meet district needs in timely and cost
     effective ways by:

         a.   Product Development/Enhancement: Increasing by five the number of instructional products or
              enhancements aligned to the improvement objectives.
                 Academic Vocabulary
                 Accountability Reference Tool
                 Taks M questions in WebCCAT
                 Three new online student tutorials in science and mathematics
                 Early Literacy Kits
                 Accelerated Intervention Trainers Toolkit
                 In-home and Community-Based Treaining and Parent/family Training and Support

         b.   Product Utilization: Increasing utilization of current instructional products by 5%, using internal
              customer databases for verification.
                     Increase from 30-50 districts in CScope
                     >5% increase in number of districts in ICAT

         c.   Target Service Delivery: Providing districts with options for receiving services via webcasts,
              webinars, and other electronic means for a minimum of three services.
                     Accountability webinar
                     CTE webinars (multiple)
                     Online Research course in Advanced Academics
                     Resources WiKi and Blog for BE/ESL
                     CScope Vodcasts

         d.   Wireless Internet: Creating a Wireless Internet consortium with an enrollment of at least 35
              districts.
              38 districts have joined the Wireless Consoritium

         e.   Target Product: Providing at least one instructional service to a currently unserved target
              audience, using coordinated funding allocation to provide low-cost or no-cost delivery.
                     ELL Bridge - direct student tutoring via Internet for migrant students
                     Private Schools service for federal funding

         f.   Target Audience: Providing at least one systemic service designed to improve charter school
              efficiency and effectiveness.
              Eleven charter schools participated in sessions on understanding the financial and funding system
              for public schools including state, local and federal guidelines and formulas (11 sessions); 10
              charter schools participated in sessions on understanding curriculum and instruction (14 sessions) .

         g.   Communications: Expanding the basic online Strategic Communications Services to at least two
              other regions and four districts outside the Region 10 Service area.
              Strategic Communications is active in Region 14 and Region 12 through Clyde ISD and Connally
              ISD. Invitations have been extended to superintendents at Midway ISD, Weatherford ISD,
              Longview ISD and DeLeon ISD with positive response.

         h.   Data Warehouse: Increasing by 7 the number of districts purchasing the Empower Data
              Warehouse.
              Six districts joined the Empower Data Warehouse.

         i.   Enterprise Data Processing Products: Expanding the customer base of Prologic and Infinite
              Campus data service so that the initiatives are self-sustaining.
              The first full new customer for Infinite Campus, Princeton ISD, has been implemented, and a new
              channel partner, XID has been added to increase sales. We are awaiting answers from two
              districts, Frisco and Coppell, to see if one will become our first new Prologic customer.

         j.   TJN: Providing all districts and charter schools enrolled in TJN an on-line application system.
              A new TJN product was rolled out during 2008-2009 with significant input from districts.


                                  2008-2009 Report on Regional Performance
                                                Page 3 of 7
                                                                                                  Board of Directors
                                                                                                         Exhibit III.E.1
                                                                                                             08/26/09
            k.   Principal Roundtable: Increasing participation by 50% in the Principal Roundtables for the North
                 and South county groups.
                 Participation in Principal Roundtable increased by 60% from 2007-2008 to 2008-2009.

            l.   Business Manager Roundtable: Creating and hosting a roundtable for school district Business
                 Managers/Officials in Fannin County.
                 A business manager’s roundtable met four times in Fannin County with increasing participation
                 each time.

            m. Leadership Development Training: Providing Leadership Development Training to at least eight
               charter school Boards of Trustees.
               Fifteen training sessions were held for 8 different charter school Boards during 2008-2009.

            n.   Level II Board Training: Increasing the number of districts accessing Level II Board Training by
                 25%.
                 This objective was not met and will be reviewed and analyzed for 2009-2010.

            o.   Program Schedule E-Mail: Providing monthly Program Schedule reminders through e-mail blast
                 to all superintendents and at least 200 principals.
                 A monthly newsletter from the Division of Administration serves to remind administrative
                 participants of coming events in advance of their occurrence.

            p.   CIT/DIT Consultants: Increasing the number of External Consultants, trained by Region 10,
                 available for service on Campus or District Improvement Teams by 30%.
                 Fifty-one (51) external consultants have been trained for CIT or DIT services, an increase of 24%
                 over 2007-2008.

OBJECTIVES: SUPPORT OF INITIATIVES

   3.   To support local, regional, state, and federal initiatives that impact campus and district improvement
        efforts and/or student performance by:

            a.   Special Education Training: Providing training and/or meetings in the areas of the Three Tier
                 Math Model, Facilitated Admission, Review, and Dismissal Committee training, and the special
                 education public meeting as outlined by the Texas Education Agency.
                        3-Tier Math Model: training was provided by Dr. and Dr. Bryant at the November 2008 Fall
                         Leadership Conference
                        Facilitated Admisstion, Review, and Dismissal Committee Training (FIEP): 4 local
                         education agency training sessions with 108 participants learned how to be proactive on
                         the process and decrease conflicts
                        6 Saturday training sessions for parents were provided
                        On-line training for parents was offered on Strengthening Relationships
                        Special Education Public Meeting: conducted in February to gather public input on specific
                         topic areas related to special education in Texas

            b.   Response to Intervention Model: Ensuring that 100% of LEAs have acquired awareness of
                 Response to Intervention (RtI) models appropriate for reading and mathematics.
                 All Region 10 districts were provided a brochure on the Spotlight on RI that gave an awareness of
                 RtI and six different offerings that Region 10 provided. Within these offerings over 1500 educators
                 received services throughout the year.

            c.   Crisis Response: Providing basic and advanced NOVA training to districts to increase
                 responsiveness to crises both locally and statewide.
                        The 5-Day Basic NOVA Victim Assistance Training was provided by certified trainers on
                         October 27-31, 2008. It prepared participants to lead Crisis Recovery Teams to facilitate the
                         recovery of communities and/or schools from disasters and crisis situations.
                        A 3-day Advanced NOVA Certification Training was provided by Barbara Kendall, senior
                         national NOVA trainer on November 17-19, 2008.Participants included individuals from Allen,
                         McKinney Richardson, Waxahachie and Dallas.

            d.   PID Error Rate: Reducing the PID error rates so that no school district or charter school exceeds
                 1%.

                                    2008-2009 Report on Regional Performance
                                                  Page 4 of 7
                                                                                           Board of Directors
                                                                                                Exhibit III.E.1
                                                                                                     08/26/09
     The window for this will not close until October. Currently, Ector ISD and four charter schools
     exceed 1%; we expect these to decrease by the end of the summer submission window.

e.   Texas Adolescent Learning Academies: Recruiting and training at least one person in the Texas
     Adolescent Literacy Academies (TALA) in 90% of the districts.
            Only 84% of Region 10 districts had participants in the TALA training despite efforts of
             Region 10 staff to encourage participation. The districts that did not have participation
             were small districts where only one teacher per content area is on staff.
            Region 10 did have the second highest number of attendees in # of English Language
             Arts teachers and the top in Content Area teachers. Note the comparison between Region
             10 and Region IV which has a pool of more eligible teachers.

              Region I0          English Language Arts      Content Areas
                                          648                        903
              Region 4                    689                         824




                          2008-2009 Report on Regional Performance
                                        Page 5 of 7
                                                                                Board of Directors
                                                                                    Exhibit III.E.1
                                                                                          08/26/09
                                   OBJECTIVES: LOCAL ADMINISTRATIVE AND MANAGEMENT
                                   PRIORITIES

4.   To support the other administratively-determined annual priorities of the region and/or the ESC, those being:

         a.   To improve regional planning efforts as measured by the implementation of the following
              activities:

                   i. Client Surveys: Utilizing data from both the statewide and the regional Client Satisfaction
                      Surveys and the internal Staff Satisfaction Survey to evaluate and improve services.
                      Leadership regularly reviews client and staff survey information and acts to improve
                      products, services and internal morale or staff issues as appropriate.

                   ii. Marketing Plan: Initiate the development of a comprehensive marketing plan or strategy
                       for all Region 10 products and services.
                       The ESC continues to pursue individually marketing plans for its products and services.
                       An overall marketing plan for Region 10 as a unit has not been untaken.

                  iii. Recruitment Plan/Preschool Services: Developing a recruitment plan to include
                       targeted advertisement and onsite local interviews in the locations where Head
                       Start/EDarly Head Start staff are needed, enabling a 95% hiring rate for open positions.
                       100% of all positions were filled in an appropriate time frame.

                  iv.   Recruitment Plan/Information Services: Developing a recruitment plan designed to
                        provide qualified employees for the Division of Information Services including national and
                        regional advertisement, university and technical school recruitment and Internship
                        opportunities, enabling a 95% staffing rate for open positions in 2008-2009.
                        This objective was met with 100% staffing in an appropriate time frame.

         b.   To improve the external and internal communication as measured by the implementation of
              the following activities:

                   i. Legislation: Monitoring and appropriately responding to legislation from the 2009
                      Regular Session of the Texas Legislature and any special sessions that may be called.
                      The leadership of Region 10 ESC actively followed legislation that not only impacted
                      school district planning and programs but also directly impacted Region 10 services,
                      including principal assessment.

                   ii. Communication Forums: Continuing to use regularly scheduled Staff Forums, County
                       Superintendent Forums and individual superintendent visits of the Executive Director to
                       enhance networking and two-way communication.
                       The Executive Director and ESC leadership conducted staff forums and country forums for
                       2008-2009. Individual leadership team members participated in other country forums
                       hosted by county superintendents. Individuals visits were held by staff with
                       superintendents and other local staff for program development, problem solving and
                       program marketing and commitment.

                  iii. Service Perception: Enhancing Region 10 ESC’s service perception and increasing
                       public awareness of the contributions made by the Center to independent school districts
                       and charter schools in the Region.
                       93.5% of respondents to the Client Satisfaction survey claim that Region 10 services are
                       either ‘extremely valuable’ or ‘valuable.’ The Center also posted a 97.6% satisfaction level
                       with client responders. Our staff is seen as cutting edge and competent and our products
                       are viewed as high quality. Additionally Region 10 is viewed as a Top Tier delivery
                       institution. The service perception of Region 10 is still primarily an unknown.

         c.   To increase the financial stability of the institution as measured by the implementation of
              the following activities:

                   i. Unqualified Audit Opinion: Receiving an unqualified opinion on the annual independent
                      audit and the Region 10 ESC Consolidated Annual Financial Report (CAFR) in 2008-2009
                      for the fiscal year ended 2007-2008.

                                  2008-2009 Report on Regional Performance
                                                Page 6 of 7
                                                                           Board of Directors
                                                                                 Exhibit III.E.1
                                                                                     08/26/09
      Region 10 received an unqualified opinion on the 2007-2008 CAFR. There were no
      questioned costs or findings.

ii. Data Processing Customers: Acquiring new enterprise business and student data
    processing customers to increase revenue and preparing to bring Region 10 ESC on
    board with the software in 2009-2010.
    One new student district has been added. There are prospective customers for the
    business software, however, the vendor must make the product more complete to close
    the new districts.

iii. Awards of Excellence: Earning for the fourth consecutive year the awards of excellence
     in financial reporting that are given by the Association of School Business Officials
     (ASBO) and the Government Financial Officers Association (GFOA) for the 2007-2008
     fiscal year.
     The awards of excellence in financial reporting were once again earned from GFOA and
     ASBO for the 2007-2008 CAFR.

iv.   Product Tracking/eCommerce: Investigating the feasibility of a center-wide system for
      tracking product sales, receivables and costs and for conducting business via eCommerce
      for both purchasing and customer receivables in a way that is integrated with the new
      selected business accounting software.
      After client school districts are converted to the new business software, Prologic, Region
      10 will follow in the 2009-10 fiscal year. This system will support e-Commerce. In the
      meantime, several steps have been taken to facilitate on line transactions for both
      purchasing and receivables. OpenPro, the receivables system purchased for the Texas
      Virtual School Network, accepts charge card payments, and is now fully operational.
      Conversion of Region 10 to this new system has begun. A shopping cart for selected
      Region 10 products has been added to the website and accepts on line payments. On the
      purchasing side, the use of a charge card for vendor payments, which brings travel
      benefits to the Center, is in the preliminary stages of investigation. Once the new
      business accounting system, Prologic, is implemented in 2009-10, it will enable a fuller
      implementation of e-Commerce procedures and product tracking.

v.    Energy Usage: Reducing energy usage in the Administration Building by 5% during the
      months of January, February and March 2009 compared to the same months in 2008.
      This objective was not met and will be reviewed and analyzed for 2009-2010.




                2008-2009 Report on Regional Performance
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