Designing Tabletop Interfaces for Asymmetric Distributed Collaboration by maclaren1


									        Poster abstract for the Tabletop 2007 workshop, Newport, Rhode Island, USA, October 2007

   Designing Tabletop Interfaces for Asymmetric Distributed Collaboration

                             Mark Ashdown1, Stacey D. Scott1,2
     Humans and Automation Lab, Massachusetts Institute of Technology, Cambridge, MA,USA
          Systems Design Engineering, University of Waterloo, Waterloo, ON, Canada

                       Abstract                              They must remain aware of the state of all relevant
                                                             personnel and resources, and consider information
   Complex task domains such as emergency response           from many sources.
and command and control often involve collaboration             These different task activities and environmental
between operational personnel in the field and tactical      constraints lead to different technological requirements
personnel in a central command centre responsible for        for any support systems developed for these tasks.
coordinating the efforts of those operational                   Operational personnel, who tend to be mobile and
personnel. The asymmetry in their respective work            can experience physically demanding situations, would
environments,      job     responsibilities,   available     need an extremely portable and robust device, such as a
information, and situation constraints produce               small handheld computer. In contrast, tactical
distinctly different technological requirements for          personnel have few such environmental constraints,
potential support systems for these different personnel.     and thus can exploit stationary, large display systems.
This research focuses on the use of a tabletop display       Large displays, such tabletop displays, provide benefits
to support the planning and coordination duties of the       for productivity [1] and spatial awareness [4].
tactical personnel. A primary goal is to address the         Additionally, a tabletop system could display the maps,
inherent challenges of designing large-screen tabletop       schedules, documents, and other information necessary
interfaces that support synchronous interaction, data        to support the tactical role. Advances in networking
sharing, and coordination with remote collaborators          will enable data sharing between the devices used by
who have significantly diminished technological              the operational and tactical personnel, in addition to
capabilities, particularly in terms of available display     standard voice communication (Figure 1).
1. Asymmetric Distributed Collaboration                                                   display
    Various domains, including emergency response
and command and control, involve coordinating a                                                      command centre
distributed team of people from a command centre.                                                           field
Operational personnel are those people situated in the                                   operational
field, responsible for performing the physical work                                      handheld
such as gathering information or material items, or                                      displays
providing services. Tactical personnel are those people        Figure 1. Asymmetric distributed collaboration.
in a command centre coordinating the actions of                 We are designing interfaces for linked tabletop and
multiple operational personnel. The difference between       handheld devices, to support real-time collaboration in
these roles leads to several forms of asymmetry.             a shared visual space. We will study how people
    Operational personnel execute physical tasks (often      collaborate in a test scenario to characterize the
while traversing the field setting), have detailed           techniques they use and to inform design
knowledge of the immediate situation around them, and        recommendations. In particular, we are interested in
receive information about new tasks from the tactical        how the collaborators deal with the asymmetry in
level. In contrast, tactical personnel perform the higher-   hardware and roles, which communication strategies
level functions of planning for future tasks, and            they use to deal with the mismatch of information
coordinating the various operational personnel to            visibility, and how activity awareness between
ensure that the team satisfies the overall mission goals.    collaborators should be supported.
2. Design Challenges                                        scenario. Figure 2 shows an extract of this diagram for
                                                            the tactical coordinator’s scheduling work. The
    Many existing design approaches for supporting          diamonds indicate decisions and the boxes indicate
distributed collaboration assume fairly symmetric           processes.    Thick-edged     boxes      indicate   that
situations between participants in their work               collaboration with a search unit is required to complete
environments, technological capabilities, and their         the process.
roles and responsibilities during collaboration. In            monitor units
asymmetric collaboration, however, people tend to
have complementary job roles with different
technological requirements. Research indicates that              search unit N
                                                              indicated timing
                                                                                 units fulfilling
                                                                                                  Y      external report N
                                                                                                       or structure status   victim found?

such role asymmetry and platform heterogeneity can                change?
                                                                                                                Y                     Y
negatively impact remote collaboration [5]; thus,              obtain timing                                                 obtain victim
careful design is required for our envisioned system of        change info.
                                                                                            schedule change N                    report
networked tabletop and handheld computers. Providing
                                                                                                      Y                      modify rescue
a shared visual space between distributed collaborators                                      modify search

facilitates communication by supporting conversational                                         schedule

grounding. However, a vast difference in display size          Schedule                      inform units of
provides an obvious challenge to offering standard                                            new schedule

shared visual solutions, such as a WYSIWIS (What-                      Figure 2. Event flow for the tactical actor.
You-See-Is-What-I-See) interface design. Thus, new
visibility techniques may be required to support               The CTA results in a set of information and
workspace awareness [2].                                    functional requirements, but leaves considerable scope
    To develop technologies that address these issues,      for the specific design of the interface. Since the large
we are developing an experimental platform involving        horizontal surface and direct input of a tabletop display
a representative asymmetric distributed collaboration       make it qualitatively different from conventional
task scenario: urban search and rescue (USAR).              interfaces, new interaction techniques may be required,
                                                            especially for supporting synchronous collaboration
3. Urban Search and Rescue Scenario                         with maps and schedules.

   Our USAR scenario involves two types of                  5. Conclusion
distributed collaborators: search units (operational
personnel) and a tactical coordinator. The search units        Our poster will present initial CTA results, focusing
navigate around a city, searching buildings and             on the design requirements for the tabletop display. We
reporting victims found and unexpected events. They         hope to gain feedback from the community on the
will have handheld displays with which to view maps         implications of these requirements for the design of the
and task schedules, and they may speak to the               subsequent tabletop interface, and to discuss more
command centre via a voice channel. The tactical            general issues regarding using a digital tabletop to
coordinator is situated in the command centre. This         support asymmetric distributed collaboration.
person monitors and coordinates the search units, in
                                                            6. References
addition to other units that comprise the team. The
tactical coordinator will have a tabletop display to        [1] M. Czerwinski, et al., “Toward Characterizing the
support the coordination of the team’s spatial activities   Productivity Benefits of Very Large Displays”, Proc. IFIP
(with maps) and their temporal constraints and progress     Interact 2003, pp. 9–16.
(with schedules and timelines).                             [2] C. Gutwin, S. Greenberg, “A Descriptive Framework of
                                                            Workspace Awareness for Real-time Groupware”. Computer
4. Designing a Tactical Tabletop Display                    Supported Cooperative Work, 11:3–4, 2002, pp. 411–445.
                                                            [3] C.E. Nehme, et al., “Generating Requirements for
   To identify the display requirements for the             Futuristic Heterogeneous Unmanned Systems”, Proc. HFES
operational and tactical support systems, a cognitive       2006.
                                                            [4] D.S. Tan, et al., “Physically Large Displays Improve Path
task analysis (CTA) specifically designed for futuristic
                                                            Integration in 3D Virtual Navigation Tasks”, Proc. CHI
task scenarios [3], was conducted. A key part of this       2004, pp. 439–446.
CTA process is the creation of an event flow diagram        [5] M. Velez, et al., “Who's in Charge Here?
that represents the temporal constraints between the        Communicating Across Unequal Computer Platforms”,
decisions and processes that may occur during the task      ACM Trans. CHI, 11:4, pp. 407–444.

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