ODREDNICE ZADOVOLJSTVA KORISNIKA SUSRETOM S USLUGOM/DETERMINANTS OF CUSTOMER SATISFACTION WITH SERVICE ENCOUNTER by ProQuest

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									                                                                                                                      TRŽIŠTE
ODREDNICE ZADOVOLJSTVA KORISNIKA
SUSRETOM S USLUGOM
DETERMINANTS OF CUSTOMER SATISFACTION
WITH SERVICE ENCOUNTER

                                                                                                  UDK 658.89:658.64
                                                                                                      Pregledni rad
                                                                                                            Review




Doc. dr. sc. Ariana Nefat                                 Nika Paus, dipl. oec.

Docent                                                    Pakom d .o .o .
Sveučilište Jurja Dobrile u Puli                          Wolffova 6, 52100 Pula
Odjel ekonom
								
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