The Development of a Two-Stage Knowledge Management System for Electronic and Electrical Engineering Manufacturers

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Description: The effective management of knowledge provides business wuith a competitic advantage, especially in the current business world. This paper examines how knowledge is managed by electronic and electrical manufacturers with ISO9001 quality standard certification. In an investigation of how knowledge management (KM) is affected by the three factors of amount of assets, number of employees and period of establishment, we found that KM divides itself into two stages, those of installation and of maintainence. KM was found to be affected by amount of assets, but not by length of establishment. It is argued that firms should pay careful attention to how they manage knowledge, more so when they are growing than when they are not. A number of suggestions are made for electronic and electrical manufacturers to develop developing effective KM systems. [PUBLICATION ABSTRACT]
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