Already Spent Millions on Premise-based Solutions But Still Need More? Hosted Solutions Can Help

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Already Spent Millions on Premise-based Solutions But Still Need More? Hosted Solutions Can Help Powered By Docstoc
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Description: "Hosted solutions" is the latest revolution in contact center technology and it seems that every technology and provider has at least some hosted offering and contact centers have been taking advantage of what they have to offer. Every implementation of contact center technologies involves some sort of compromise; no solution will address all needs and requirements. Contact centers that experience seasonal call spikes may have trouble justifying the purchase and maintenance of infrastructure that will be idle except for those peak volume times. Contact centers are always exploring and examining new technologies yet the business case is the instrument for making a purchase decision.
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