"Agent at Home" is one of the more prevalent buzz words in the contact center industry these days. While it may conjure up images of CSRs wearing bedroom slippers while taking calls, it is actually a useful option for call center managers to optimize their call center. By enabling the distribution of the roles and responsibilities commonly handled in the contact center throughout the entire organization and it's out source partners, businesses can service their callers more effectively and at the same time better manage costs and risks.
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