August is traditionally a slow news month, but as this sampling of items that appeared on TMCnet shows, the contact center/CRM market continue to forge ahead with new solutions and innovations emerging on a daily basis. As TMCnet columnist David Sims explains it in his recent online coverage, the FrontRange solution is full of new improvements. Enhancements include an improved self-service portal user experience, expanded business process support and VoIP communications capabilities such as click-to-call and broadcast. Sims also covers the latest version of Pivotal CRM for TMCnet. According to Sims, Pivotal CRM 6.0 features a redesigned platform giving users out-of-the box, task-based navigation, forms and portals with "the look and feel of Microsoft applications," and "which have the ability to model complex workflow." Even though many industries slow during the summer, the call center and CRM space are bucking the trend.