The Smart Mob 'Makeover' by ProQuest

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[...] a "smart mob makeover" within existing organizations can substantially improve upon the digital library development process because organization leaders can work with a more engaged and energized staff. "[...] much better," the story goes, to use instant messaging, log onto social networking sites 24/7, conduct meetings in virtual reality domains, do online gaming in World of Warcraft-oh, and do it all while balancing your checkbook and standing on one foot. It includes the following features (not a complete list): announcements, assignments, chat rooms, drop box, email archive, Course Web, forums, "?-Grades" for faculty, news, polls, quizzes and surveys, resources, rosters, syllabi, and wikis.

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