FILLING THE PASSENGER VOID by ProQuest

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[Tom Murphy]: There's a whole business side of what we're trying to do with the resiliency edge program. The four resiliency traits that I use - adapatability optimism, engagement, and proaction - come from what I gleaned from talking with the aviation workers in Boston, New York, and Washington that I profiled for Reclaiming the Sky. Having trained 30,000 workers, I knew so many of those who were directly involved, but they didn't know each other.

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