Community banks across the country are doing a poor job of reaching out to their business customers, according to a survey by the Aite Group, a Boston-based consulting firm that contacted 303 small businesses - defined as a company that posts less than $10 million a year in revenue - and got an earful of complaints. New Jersey has many small businesses, which may create the critical mass that makes it worth investing in technology services for business clients, says Timothy Lenhoff, senior vice president for technology at Columbia Bank in Fair Lawn.
S T R AT E G Y Reading Between the Lines From “The Art of War” to “A Walk
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