QUALITY MANAGEMENT IN THE PUBLIC SECTOR: APPLYING LEAN CONCEPTS TO CUSTOMER SERVICE IN A CONSOLIDATED GOVERNMENT OFFICE by ProQuest

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									QUALITY MANAGEMENT IN THE PUBLIC
SECTOR:
APPLYING LEAN CONCEPTS TO CUSTOMER
SERVICE IN A CONSOLIDATED GOVERNMENT
OFFICE

LISA D. MCNARY
Lamar University

                      ACKNOWLEDGEMENTS

This article was based on data collection by the Quarter
Walkers team in the Columbus Consolidated Government.
The team members of the Quarter Walkers ar
								
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