All invoices should be due upon receipt, with the words "due upon receipt" highlighted. If you don't receive payment in 14 days, call your customer. If you wait to make this call, your customer will think you're sloppy, disorganized, and don't care about getting paid. However, the phone shouldn't be a collections device; it's a customer relations tool. For example, if you haven't received a check in 14 days, inquire, "Mrs.
26 PRO • Volume 20 Number 7 • Summer 2008 • www.promagazine.com ADMINISTRATION By Matthew T. Gugliotti
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