The reverse side of the coin is to take a close look at the old 80/20 rule. The economy and fuel costs have turned most service businesses into a numbers game today, and more isn't necessarily better - especially when it comes to customers. This may be the perfect time to say goodbye to the 20% of those customers who don't appreciate your business, and reconnect with the 80% who truly do. Who knows, you may actually be able to elevate your service offering to them.
PRO • Volume 20 Number 7 • Sum
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