The Culture Connection by ProQuest

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Last year, executives at furniture maker Herman Miller realized they needed to expand and diversify their 6,400-person workforce, but couldn't do it fast enough through existing recruiting efforts. After identifying their needs and researching the options, HR managers tapped Spherion, a leading recruitment process outsourcing (RPO) company, for the job. Herman Miller's challenge mirrors that of many companies that hand off end-to-end responsibility for recruiting to an outsider: how to ensure corporate culture survives the process. In addition to the initial training they received, another way Spherion recruiters stay grounded in Herman Miller culture is by working hand in hand with hiring managers. At Herman Miller, the RPO experience so far circles back to one of the company's statement of values -- relationships.

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