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Description: Tim Crow, who was then SVP of organization, talent and performance systems at Home Depot, says he didn't bat an eye when the new CEO Frank Blake walked into his office and offered him the top HR job. Crow says he is completely focused on three priorities: creating a sense of ownership among Home Depot's 330,000 associates; making sure they have the product knowledge that customers want; and aligning rewards and recognition programs to boost morale. The company has 2,250 stores in the US, Canada, Mexico and China. To this end, Crow has introduced a new "Success Sharing" program. If stores achieve their sales plans, everyone gets cash bonuses. In 2007, Home Depot paid out $63 million through Success Sharing, up from $25 million in 2006. Like most heads of HR, Crow gauges his initiatives' success by monitoring the company's attrition rates.
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