Nonverbal communication is the process of communicating through the sending and receiving of wordless messages. Nonverbal signals have five times the impact of verbal signals. Like the spoken language, body language has words, sentences and punctuation. Besides being aware of your own body language, you must understand what body language means so that you can effectively approach and react to others. The five key elements that can make or break your attempt at successful nonverbal business communication are: 1. eye contact, 2. gestures, 3. posture, 4. smile, and 5. laughter. Your understanding of nonverbal communication will also allow you to become more perceptive in business settings. Being perceptive reflects your ability to spot contradictions between someone's words and his or her body language.
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"BODY LANGUAGE...ACTIONS SPEAK LOUDER THAN WORDS"Please download to view full document