VIEWS: 17 PAGES: 3 CATEGORY: Periodicals POSTED ON: 5/28/2010
Several years ago, unified communications (UC) was a phrase tossed around mainly among analysts and experts. Although pinning down what UC actually is has proven a headache for many analysts, vendors, and consumers, Microsoft's Office Communications Server (OCS) 2007 is a solution highly recognized in the UC realm. In mid-March, Microsoft announced a plan for OCS interoperability. Interoperability injects life into OCS videoconferencing and telephony systems. Microsoft may soon release its own "UC for the contact center" offering. Microsoft's participation has injected energy, product development, excitement, and media coverage of the market.
MICROSOFT & CRM The company’s path in CRM has been long and winding. (See “The History of Microsoft’s CRM,” below.) Many felt
Pages to are hidden for
"Now "UC" It"Please download to view full document